***UPDATE*** Last…read moreweek I was able to talk with a rep from Help Center Support/Customer Relations. She was very professional in allowing me to fully vent my complaints and frustration about their outsourced, offshore customer service department, and about their billing system. She was also very friendly, so much so that I apologized for the anger and frustration I showed in dealing with customer service. I think she was genuine in stating she didn't blame me. that it was understandable why I got to that point (yes, I'm paraphrasing here). I don't think anything was really resolved regarding corporate practices moving forward, except that she removed the $1 late fee. But the positive result is that I now have an actual corporate customer service person I can contact if any similar issues arise in the future. This is comforting because as I've said about a company outsourcing customer service functions, it both isolates and insulates them from customer complaints. So, this issue's been settled, at least, and we're staying with ADT.

I purchased a home with an ADT alarm system. I never turned the service on. Last night, the smoke…read moredetector went off (false alarm) and then the system went off. Since I don't have the code, I can't shut it off. I was finally able to at least silence it but when I called ADT and spoke with their tech rep, she just kept telling me to Google how to turn it off. I commented how bizarre it was to call and speak to a tech rep only to be told to Google it. Frankly, I will never be your customer. If that's how you treat people, I'm not at all impressed. Not to mention everyone I spoke to was foreign and couldn't have cared less about my issue. Horrible customer service. One guy asked me if I installed the system myself. Who on earth does that? If I installed it myself, I could get it turned off! Do better. And I guess I'll just be stuck with this "alarm" screen forever because manually turning it off didn't do anything at all.

AMAZING AMAZING AMAZNG EXPERIENCE - I highly recommend to anyone that needs a specialized key…read moreduplicated... and, literally - if you need a lock on your door - any kind - this is the place for you - literally everyone was super friendly and I got what I needed for my mailbox key in NV to be duplicated... Thank you, thank you, thank you!!!!

Have used this company for years for all of our locksmith needs. Lucio is awesome & has helped us…read morewith a variety of different services. Always friendly, kind, on time & professional! Thanks for helping our family over the years!

wi repair on google/nest camera,not working on apple phone. 30 day guar. would not come back after…read morephone conversation to do repair at my home Camera was working fine ,less than 1 year old, ust needed reset of wifi, because i got new apple phone

Hello my fellow yelpers.....as I'm sure you can see, I am very active and believe of Yelp so there…read moreis no surprise when I say that I found Brian at Blackhawk on Yelp and contacted him solely because of his great ratings. I called Brian and with a quick response, he came over to my house to see what I needed. I was looking to bring my Cablevision to an detached garage, along with wifi and to also bring my cable out to the back of my home for a TV, along with the installation of the wall brackets and TV's as well. This required outside trenching a conduit for the cable from the house to the garage and going under a cement and paver walkway. Brian came, checked it out, had me rest at ease knowing that it can be done no problem. His crew of 2 hard workers, Chris and his Ryan showed up and started the job with diligence. They started by surveying the site for the best route of running the wires, and got to work. These guys worked all day running cables (cat5 wire) and installing all that was needed. They needed to come back a second day to finish up. Chris and Ryan were amazing working really hard as a team and not stopping. My end product...I have my 2 TV'S installed and my wifi repeater in the garage as well. These guys are amazing!! I already discussed with Ryan now a security system and well be getting that done in the future. He gave me a great price on that too. He is coming this Friday to install an electric box on the roof of my garage room to hang a chandeli over a board table. These guys rock. They are professionals and get the job done!

Very happy I contacted HT install, I Would recommend these guys to everyone! They are so thorough…read morein their work and are always a pleasure to work with. David and his daughter have done an outstanding job from providing an estimate to completing the work needed. Will be contacting them for any other work I need done.

HT-Install came to install a TV receiver and do wire management on an absolute mess,! Emanuel was…read morevery thorough, and did an outstanding job. Would def use them again for any audio/visual needs. Once again I had HT-Install over to our home to help troubleshoot our "Liftmaster" wireless garage door opener. And once again, Emanuel went above and beyond my expectations. He quickly diagnosed the problem and then fixed it! He is smart, polite and professional. I will continue to call HT-Install whenever I need help with technical issues. They always resolve the problem!

Professional installation that is well done. They did a great job hiding wires behind the wall and…read moremoving an electric outlet to to make sure the mounting looks as good as possible. They didn't he work in a very reasonable amount of time. I think they were fully engaged the entire time. Great work.

They insisted on getting a Zelle deposit, I said no I would only give a credit card for a 50%…read moredeposit to show up at the house. Thank God I did because I'm disputing it. They never bothered to call, I waited the whole day, no one showed up, the second time they didn't even bother to text me that day and waited until Monday to come up with an excuse why no one showed up, on the third reschedule. I waited until 4 PM for them to tell me they weren't coming and wanted to reschedule. At this point, I honestly believe this company is just generating AI Messages and wants to get your deposit. don't bother using them. You won't get anything.

I recently switched to AlarmGrid, and the experience was fantastic. The transition was seamless,…read moreand their team answered every question I had. They even helped me set up and program my system perfectly. AlarmGrid is ideal for DIY users who want to maintain and update their own security system. Their support is incredibly helpful, and the cost is far cheaper than the big box security companies. I couldn't be happier with the switch!

Best customer service. Staff is very professional, knowledgeable, courteous and demonstrate genuine…read moredesire to help the customer. Sterling Donnelly is an extraordinary skillful resource that will go the extra mile to get things done and satisfy any customer need. These guys are the best by far. 100 % reliable.

Raúl and his team did an amazing job installing a mesh network for my home! He first came out and…read moredid a thorough assessment of our needs - outdoor equipment, indoor equipment, daily use, tricky areas, and a few specific preferences - and then provided a full (and very reasonable) proposal for equipment and labor. He even worked with me to find a few things through seasonal sales! When everything arrived, he and his team showed up promptly and were so professional during the installation. He made sure we knew how to work every device, showed us signal strength in every area, and answered every question we had. And when I had more questions a week or two later, he was quick to answer and help me troubleshoot! We are so happy with our WiFi and entertainment systems and can't recommend Raul and his team enough. EngineeRP Tech is the best!!

On 10/26/2025 I had Engineerp Tech install two access point to improve my WiFi signal. They were…read moreprompt, reasonable and their solution solved my problem. They were neat and cleaned up after them selves, I would not hesitate hiring them again if I ever need more technical support!

Signed a contract for new commercial HVAC system. Well of course, lawsuit pending. They do not feel…read morethey have to honor their contract. Well over $100,000 and we have NO HVAC system working. Looking forward to finding someone to fix their messes.

JOHNSON CONTROLS SECURITY SYSTEM AT THE VA BEACH LOCATION doesn't deserve any stars. They have…read morepoor customer service. I was previously a customer of Richmond Alarm since 2017 until Johnson's Control took over. I had an alarm system with them which included a smoke detector, wall panel and a door code digital lock that didn't come with a key. They advised me that I will NEVER be locked out. I was told if the battery dies or if there is a malfunction with the door lock for me to attach a 9volt battery at the bottom of the lock, I will be able to get it. Yesterday the lock failed, my put two different 9 volt batteries up to the lock and it didn't work. I called Johnson's Control and they were extremely rude to me. I was locked out for 3 hours until I had to have someone break the lock in order to get it, which took 2 more hours to do. I called back and spoke to a representative once I got in my condo. I advised the representative that I need a new lock because their system failed. He told me that Johnson's Controls does not provide locks. I advised him that i am on a monthly payment plan and that iI got the lock from them. The representative did a test internally and advised me that he didn't see that I was on a monthly service plan and that he only could see service on January 3rd and March 7th. He told me to arm the system and open the door to see if he would get a signal. I armed the panel opened the door and set the alarm off he heard it in the background and told me the problem is internal this is why my keypad malfunctioned because Johnson's Control is not sending a signal to my condo and that there is a disconnect internally. He advised me to call in the morning and ask to speak to the general manager as someone needs to come out but the fees should be waived because the problem is internally and I don't have a warranty. I called today and spoke with Tram she was rude and told me to call a locksmith and she hung up!!! I called back and spoke to John then he changed his name to Jack. I advised him that the other manager was rude and hung up on me, he said she's sitting really right here. I also advised him to read the notes because the representative that i spoke to the night before read the internal notes that he left advising that there is an internal issue. No one would let me speak to anyone hirer. Jack/John was rude and told me that I want free service because I don't want to pay for a service call in the amount of 187.50 and hour and 31.50 every 1/2 thereafter even though the problem was internal. I canceled serví with them and i signed with Tru Vizion I hope the General Manager reads this and contact me as his employees are very rude and it is more to this story. Johnson Controls DOES NOT care about their customers. They display poor customer service skills and n Ed better training. If you need a security system, Do not chose Johnson's Control. I recommend Tru Vizion.

I just learned that we can all take a stand against these robocalls by filing a complaint with the…read moreFCC. Go to this site and let them know that Core Home Security uses robocalls for their business development: https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts

The WORST service and highest cost!!! SCAM. This system is a loan that you pay two monthly payments…read moreto every month. No permit was pulled to have this system installed. nor was that discussed as needed. The first false alarm (error on alarm company) I got a Sheriffs Office letter and fine. The reply on the phone when you call. No weekend hours or support, or after hours. You would be SCRWED if you really had a real home emergency. Would not recommend them to anyone.