Phenomenal company. Great people who care for their customers. Products work well and do not ever fail. Would recommend Ic Realtime!! :)

This place is great! They are a wholesale company that sells to dealers. They make great quality video surveillance products. I had a defective product and the problem was my integrator went out of business. Even being this company only services businesses directly they took the time out of their day to let me walk in with a defective product had it fixed on the spot and had me out the door in less than 30 minutes. Great company to deal with and lean on them for technical support when I need over the phone, which is another part of this company. Well done! read more

Best IP company in the USA. Hands down. None better. Honest company.Great choice of equipment to meet my security needs.

I have dealt with the folks at ICR for 15 years. Everyone has always exceeded my expectations at every turn. The sales staff along with support from customer service representatives, the shipping department, and the few times that tech support was needed, they knocked it out of the park. The products have always been top quality and selections are endless. read more

ICRealtime allows their vendors to install cameras without being properly trained. We purchased 3 single outdoor cameras and one dual. The vendor appeared to be experienced running cable through our attic but when it came to placing the cameras for optimal security or configuration, it became evident that he had never done this before. He relocated cameras multiple times leaving unrepaired holes in our soffit. He was unable to configure the system without the continual help of ICRealtime support department. He spent hours and days on the phone with them as they walked him through the setup. Yet no one from ICRealtime questioned whether he was qualified for this installation. He caused issues with our wifi and after one visit, our network went down as soon as he left our house. We found he was accessing our cameras from his home which was disturbing but he never set US up with remote viewing. We had night time motion blur which his answer was to clean this new camera with auto headlight restoration cleaner. After 6 months of trial and error and poor performing cameras, we began to feel we were being used as an installation training site if not beta test site for ICRealtime cameras. But adding insult to injury, ICRealtime awarded him a new camera for his troubles! We finally fired him. Then he had the audacity to send us a bill for this troubleshooting time. We were left with cameras that triggered with every blowing branch, flying bug, landscape movement, cars on a street a block away, rain and light changes. ALL OF THIS WAS REPORTED TO THE HEAD OF ICREALTIME EXECUTIVES, DIRECTORS AND EVEN A MEMBER OF THE BOARD WITH NO RESPONSE. They never reached out to remedy this installation. read more

The people there are friendly and do warranty their products but the NVR that I got is junk. Its only a few months old, like $1200. In playback it jumps back an hour away from where I want to view, so if I try to go to say 11 it jumps back to 10 making it impossible to view the time I need, very frustrating. In rewind it freezes a lot so I have to restart it. While watching in close up view it jumps back to normal view for no reason. In speed view, 2x, 4x etc you have to hit the hair line mark exactly or it wont work, also frustrating. I could go on and on but the conclusion is, I would not ever buy this product again read more

awful products, cameras are horrible, system is horrible, app is horrible, tech support is horrible. stay clear of this garbage product. worst tech support in the industry. poorly built products and are the laughing stock of the AV industry! read more

Great choice of equipment to meet my security needs. CCTV equipment is top notch! It is one thing to buy your gear, but if you run into configuration problems you will need help. I often run into network problems or complicated security needs to keep hackers out that I just cannot figure out. IC Realtime is there for me every time. They have network engineers I can call. I don't know any other camera company that can do this. They even take calls from my customers if I am not available. In the rare case a piece of equipment does have a problem, response is quick and professional. read more

Great company and great service. I had an issue with the cameras, any company told me I had to replace the cameras. I called IC RealTime direct they logged into my network and make the adjusts to the color. Honest company. read more

your experience will depend entirely on your installer. we are using "communications by johnson". yesterday i requested a fix of our equipment, which is not working. i was told by the manufacturer that i am not authorized to fix this equipment. i must have it fixed by the an authorized distributor. i contacted commbyjohnson, and was not given the password that i needed to reprogram it. randy sr. of commbyjohnson told me to send them a work request from the owner, which we did yesterday. today, our system is still down. icrealtime customer service manager joshua reinke told me i would have to have my system password reset by another authorized distributor, and i also requested this yesterday. the person that they referred me to did not have a reset code, and then did not follow up with a return call. actually, no one has followed up with a return call to check the status of our system, not icrealtime, not commbyjohnson, and not the third party that icrealtime referred me to that was suppose to reset my password read more