$17,000+ for a "premium" safe and this is the level of quality and customer service I received…read more This has been one of the most disappointing and frustrating high-dollar purchases I have ever made. I spent over $17,000 on a Fort Knox safe through CE Safe because I expected a premium product backed by premium workmanship and customer service. Instead, I ended up having to document and report a list of problems that should never have occurred with a purchase at this price. The safe arrived with particles trapped in the paint, with additional paint defects visible around the bottom. The fire seal was cracked, which I reported. I was then told by the technician that the cracked seal was "normal" and that nothing could be done about the paint. The interior electrical outlet was also defective. Of the three sockets, one did not work. I was told the safes are tested at the production facility and again when they arrive at the Florida warehouse. If that is actually the case, how does a defective outlet make it through both levels of supposed quality control? Then came the repair. I was told the technician broke the screw securing the outlet and did not have the appropriate drywall screws to properly secure the replacement. I was essentially left with an outlet that I was warned to be careful with so it would not detach. And then there was damage to my home. The safe, weighing over 2,500 pounds, had to be unbolted and moved to access the rear. Afterward, I discovered a large dent in my drywall next to the safe where the technician had been working. So, after spending more than $17,000, I was left dealing with: * Defective paintwork * Foreign particles embedded in the finish * A cracked fire seal * A defective electrical outlet * A questionable/inadequate outlet repair * Damage to my drywall * And, most importantly, a complete lack of meaningful resolution What really demonstrates the level of customer service, however, is the response I received after bringing all of this to their attention. Rather than addressing the individual problems, CE Safe essentially responded that my comments were "noted," that they would be forwarded to Fort Knox, and that they were concerned because I had previously sent "only positive communications." That response is particularly disappointing. Yes, my earlier communications were positive. I was happy with the purchase before I discovered these problems. Being satisfied initially does not somehow invalidate legitimate complaints discovered afterward. A company should be judged by how it handles problems when something goes wrong--not by how happy the customer was before the problems appeared. I did not spend $17,000+ expecting perfection, but I absolutely expected quality control, competent workmanship, proper repairs, protection of my property, and a company willing to take responsibility when legitimate issues arise. Instead, I feel like I paid a premium price for a product and service experience that fell nowhere near a premium standard. The most frustrating part is that I genuinely wanted to be happy with this purchase. I wanted to recommend the company. Unfortunately, after this experience, I cannot. If this is what "premium" quality and customer service look like, I would strongly recommend prospective customers think twice before spending this kind of money. For me, the price of this safe was not the problem. The problem was paying a premium price and receiving anything but a premium experience.

100% the best selection and customer service! The most professional and efficient delivery…read morepossible. Nicole does a great job of commuting and working logistics. I recommend CE safes highly without hesitation.

These guys did an excellent job with a recent lock repair!…read more We were experiencing an issue with a lock so I reached out to PBC (and a few other companies) right here on Yelp. PBC responded fastest. They were also available immediately, which was great. The job was completed with no issues. The locksmith was very professional and easy to work with. I have to say, I can certainly see why they have an overwhelmingly positive reputation. Overall, five stars. I would absolutely use them again, no question.

So imagine closing on a new home, and then going to open it for the first time and the lock is…read morebusted! That is what happened to me this morning!! Never fear, Yelp is here! I called Joe at PBC Locksmith, and he said he could be there in a half hour! He showed up just on time, was super friendly and really knowledgeable! The deadbolt was completely broken so he took that out and replaced it, and was able to just rekey the bottom lock. From start to finish he was probably done in a half hour, and simple payment through credit card. I will definitely be keeping his number in case any other lock emergencies should arise! If you need a locksmith, Joe is the guy for you!

I couldn't get into my safe for ages... Every company I contacted said they had to drill... For…read moresome reason, I just didn't feel comfortable with that knowing that it didn't need to be drilled... First thing when I called and spoke with Miki I knew I found the right guy. He set up the meeting and boy did he deliver. This guy is the real deal treating me like a human being with total respect was extremely professional and charge me the price that he quoted. He did not try to upsell at all. Truly amazing customer service and great knowledge. I would use him again in a heartbeat and if you have any issue with your safe, make sure you call them. Miki, thanks again for your awesome service.

A very short but impactful experience. My story starts when I am unable to open my residential…read moresafe. After trouble shooting with my safe's customer service, they informed me that my safe was inoperable and I would have to drill it open. So, I called Ariel safe to have them drill my safe open. I spoke with Miki, who instead of simply coming out and charging hundreds of dollars for his expertise and time, did his own trouble shooting with me over the phone. I will spare you details, suffice to say after installing a new battery the problem was solved. Miki didn't have to spend his time helping me but because of his kindness he saved me hundreds of dollars and the hassle of buying a new safe. If Miki is any reflection of the company itself, then you are in "safe" hands!

I got two copies each of my house key and mailbox key, they did them in a couple of minutes and…read moreonly charged $3.50 each. An absolute bargain and friendly service. All keys worked perfectly when tested at home. What more could you want!!!!

During one of my trips I locked my suitcase while it was still open so I wouldn't lose the key and…read moreit never opened again. I called to check that they provide this service and they do! It was a quick 5 minute $5 to get the proper tool to cut it off. Super helpful friendly people!

Great guys, came through right away when I was really stuck!…read moreAsk for Eli, he's the best person, fair prices and amazing customer service. Thanks again guys

Very impressed with the communication prior to scheduling and after…read more Eli was very good and paid attention to the details. Great guy, great company! Thank you!

First of all, love the name. The service in this store by Mike was excellent. The showroom is small…read morebut has a nice variety of security safes and home surveillance devices. They are not a 24/7 locksmith company but do provide the full service. We purchased items for our keys and was given a quick instructional on a few of the large floor safes. A good quality safe for the security of jewelry and firearms is the utmost important.

Mike was so helpful with showing me the different floor safes. The American Security safe with the…read morepre fab jewelry boxes was something that I have not seen before. I bought a rubber key cover from Mike. All the accessories here are really cheap but the safes are all high quality and mid priced. They have a full service locksmith here too.

They responded quickly within an hour. I needed a difficult TIBBE key made for an exotic car and…read morethey were able to make me a key and get in the car quickly. While there, they also made a spare key for another vehicle. Fantastic service, the owner actually showed up with his technician to help and make sure everything went correctly. I Highly recommend if you have any kind of difficult automobile key situation.

A True Blessing in a Stressful Time…read more I am writing this with a heart full of gratitude. Recently, I dealt with the immense stress of having my car keys stolen while I was out shopping. When I called the dealership, I was quoted a staggering $700 for a replacement for my car--a price that felt truly overwhelming. By the grace of a friend's recommendation, I found my way to Smiley Fort Lauderdale Locksmith & Key Center, and I am so glad I did! They were able to provide a brand-new key and clicker for a fraction of the cost. They even offer a spare key (without the clicker) for just $50. I want to give a special thank you to Max. He treated me with such kindness and professional respect. It wasn't just about the keys; it was about the wonderful, honest way he conducts business. I left feeling empowered, relieved, and so very happy. If you ever need a key made, please don't let the dealerships discourage you! Go see Max. He is a master of his craft and a truly good soul. With love and appreciation, Rajee Narinesingh

The folks here are friendly and fast. Near the end of August of 2024 I needed a key fob for my car…read moreas my original had finally failed. The pricing was ok-$175.00. The key cut was a little rough at first but one their reps did offer to look at it/possibly re-cut it for me, so that was nice. However, the fob they sold me has hardly lasted 6 months before the buttons began buckling and the signal doesn't always lock/unlock my car. I was finally able to find the technician's contact number but he said there was nothing he could do because they only had a 3 month warranty window. My fault for not keeping up with the paperwork so I could contact them sooner

Friendly and fast service An impressive place. The owners…read moreare so kind and pleasant. I got exactly what I needed and at an affordable rate. Save the trip to the car dealership get your keys/ key fob made here

I recently hired Blackhawk Security Tech to install a wired camera system at my home, and I…read morecouldn't be more satisfied with the experience. Brian was the technician assigned to the job, and he was outstanding. The installation required running multiple cables through the attic in nearly 90-degree Florida weather, yet he worked efficiently and completed the entire installation flawlessly in just a few hours. Brian was professional, knowledgeable, and took the time to ensure everything was installed properly and functioning as expected. The quality of his work was excellent, and the finished product looks great. I highly recommend Brian and Blackhawk Security Tech to anyone looking for a reliable and professional security camera installation company.

wi repair on google/nest camera,not working on apple phone. 30 day guar. would not come back after…read morephone conversation to do repair at my home Camera was working fine ,less than 1 year old, ust needed reset of wifi, because i got new apple phone