***UPDATE*** Last week I was able to talk with a rep from Help Center Support/Customer Relations. She was very professional in allowing me to fully vent my complaints and frustration about their outsourced, offshore customer service department, and about their billing system. She was also very friendly, so much so that I apologized for the anger and frustration I showed in dealing with customer service. I think she was genuine in stating she didn't blame me. that it was understandable why I got to that point (yes, I'm paraphrasing here). I don't think anything was really resolved regarding corporate practices moving forward, except that she removed the $1 late fee. But the positive result is that I now have an actual corporate customer service person I can contact if any similar issues arise in the future. This is comforting because as I've said about a company outsourcing customer service functions, it both isolates and insulates them from customer complaints. So, this issue's been settled, at least, and we're staying with ADT. read more

I purchased a home with an ADT alarm system. I never turned the service on. Last night, the smoke detector went off (false alarm) and then the system went off. Since I don't have the code, I can't shut it off. I was finally able to at least silence it but when I called ADT and spoke with their tech rep, she just kept telling me to Google how to turn it off. I commented how bizarre it was to call and speak to a tech rep only to be told to Google it. Frankly, I will never be your customer. If that's how you treat people, I'm not at all impressed. Not to mention everyone I spoke to was foreign and couldn't have cared less about my issue. Horrible customer service. One guy asked me if I installed the system myself. Who on earth does that? If I installed it myself, I could get it turned off! Do better. And I guess I'll just be stuck with this "alarm" screen forever because manually turning it off didn't do anything at all. read more

ADT - ADT couldn't help me turn the alarm off. Told me to Google it. - Security Systems Near Me - Boca Raton, Florida

Began a security service in 2024. Added camera service in May of 2025 and eight days later we were having problems. Cameras would stop recording audio was unrecognizable and we were assured it could be fixed. We spent the next six months trying to work with our ADT representative in Las Vegas and just went around in circles. We most recently found out they had a major management turnover situation had occured due to the treatment of customers. We have complained to the BBB (didn't help at all), FTC (still waiting), and now the state attorney general as we have a $4,500.00 bank charge from several months ago. ADT is not a reputable company, buyer beware. Customer service immediately responds on my comment. I provide a contact number and never recieve a phone call. read more

I would never recommend ADT. I wish I read these reviews first. They don't care about customers. I was forced to pay to secure a house I no longer lived in for 3 years. Do not sign with them! They are ruthless and only care about $$ read more

HORRIBLE HORRIBLE SERVICE! Do Not go with ADT! They're the worse company a I've ever experienced. There's lousy customer service. They transfer you around to different departments. Everyone is confused and is of no help. I've spent 3 hrs on the phone to try to resolve the issues. They've sent 2 technicians out within the past week and today would have made a 3rd but they cancelled the appt behind my back and never notified me as ai cleared my whole day for them to arrive. I want out of this deal and I want nothing else to do with them! Choose another company. Fair Warning! read more

If we could mark a 0 we would. The office is in an upscale neighborhood but the customer service are disgruntled and resent and hate their customers. You are NOT safe with ADT, they will take your money and run. read more

The worst customer service. Problem with Key pad , called phone number as their AI system is a waist of your time. I finally got a real person as you know these PUBLIC billion dollar companies hire people in another country that can barely speak english let alone understand someone who does. i've been on hold for 15 minutes while typing this waiting for a supervisor. finally got supervisor after 15 minutes problem still not soleved. read more

ADT - key pad - Security Systems Near Me - Boca Raton, Florida

ADT Security Services are crap. My system was improperly installed with a camera stuck onto a window pane. Naturally, it later became unstuck and fell off. I would have thought that under the circumstances, ADT would have simply repaired it, but no. Even though the repairing technician agreed it was improperly installed, he said he would have to charge me for the house call and he did to the tune of around 90 dollars. read more

ADT - Security Systems Near Me - Boca Raton, Florida

I have had so many issues. The customer service is really bad and so is the system, had them for 16 years and was good for many years. Last years been a nightmare. Won't recommend anyone to sign up with them. read more

ADT! thumbs down to this horrible company customer service department. First of all the reps are speaking a foreign language neither you or they understand. They tell lies about the billing agreements as far as the equipment installment payments. Nowhere in the agreement does it state you owe a balance if you make an additional payment towards the installment. They act as if they don't know where the additional payments are applied, also if you know you owe one set amount for monitoring monthly and one set amount for equipment monthly and you make a total payment including both amounts. How is it that the billing department don't know where to apply these payment rather late or on time payments, but they received the funds. And your bank statements reflect those funds paid out to ADT clearly on your statement then you call ADT to clarify your proof and they connect you with multiple customer service reps and none of them are on the same page as to where your funds were applied. But yet your installment payments remaining and installment balance remaining reflects the fund disbursed to ADT from your banking account. Then the customer service rep tells you that you missed a payment months back and it was never addressed. But yet from all the payments you've made you are still up to date on the monthly payments just not paid on time. And you still have a past due amount owed. Mind you in the state of Michigan it is illegal under the federal law-- to charge a consumer's credit, debit or banking account on a recurring basis without their express informed consent. Companies must provide a simple mechanism to stop recurring and/or automatic payments and Cannot FORCE!!, Hide or Trick consumers into auto billing. ADT need to update their billing system and retrain their customer service representatives to be on the same page. This company will be facing a class action sue in the nearest future with the way things are looking. Been a customer for over 10 years read more

I wish I could give ADT 0 stars. This company has caused my family nothing but trauma, fear, and absolute frustration over the past 2 months of having the service. The nightmare started when our alarm went off in the middle of the night, blaring through the house and terrifying everyone inside, including my young children. The police were sent to my home, only to find that it was a false alarm--caused by a sensor that had fallen off the wall. When I called ADT the next morning, their "solution" was to re-stick the sensor using Command Strips. Seriously. That's what they told me to do for a supposedly high-end security system--use arts-and-crafts supplies to hold it together. Fast forward a couple of weeks, and it happened again. Another false alarm, this time claiming a window had been opened. The sirens blared, the police showed up again, and once again, we were left shaken and exhausted for no reason. The sensor had not even fallen off the window, just an unexplainable error in their system. At this point, I called ADT demanding a full refund. This system had done nothing but scare my family, disturb our peace, and waste police resources. The representative told me she was a "manager," but couldn't issue a refund because I was outside of the refund window, which is apparently just three days after purchase. THREE DAYS. For a system that's supposed to protect your family for years. To make matters worse, her only offer was to send a technician out--in a week. No urgency. No escalation. She also refused to transfer me to anyone higher, claiming to be the manager and insisted there was no one above her to speak with. Yet, she didn't even have the authority to arrange a product removal or issue a refund. Completely unhelpful. I am in complete despair over this experience. ADT is a disgrace to the idea of home security, and I would never recommend them to anyone. If you're considering ADT--don't do it. You're better off with a dog and a Ring camera than trusting your family's safety to this company. read more

Buyer beware. This company is all about the money they lie. The system is terrible. Was never told by the sales rep that it was a five year contract. They won't let me out of it. Also was not told that I had to buy the equipment. Numerous times on different days there are no events in the app to show me what has happened. I had a situation with my car. Someone broke into it. But there was no event showing it. I called. Spoke to the IT department. They had no idea what was going on. I shared my screen. She saw that the camera was fully charged. Because of this I requested to cancel services. But was told I had to pay $1700. To say the least I'm not paying that. Do not I repeat do not go with this company. read more

I've been a customer with a ADT for 12 years. Recently called customer service to discuss some issues and question why my monthly bill is slowly rising. I am up to $48 a month and all ADT does for me is monitor. I was horrified to discover that there are charges on my monthly account that are incorrect or possibly fraudulent. When I brought it to the representative's attention, that person tried to lie their way out of it. I was also told that I could not receive an itemized statement, because they don't keep those due to possible rising costs at any time. What! What kind of an answer is that. That is not very transparent. I have always had nothing but good things to say about this company until now. I feel very upset and victimized. Plan on taking further action. smells like customer fraud to me. read more

These People are so arrogant they make the DMV and the Cable Company look very efficient, cheerful, and professional by comparison. ...Been a customer for over 10 years. At first they were very attentive and had a good Sales associate check with me, to make sure everything was in order to my satisfaction. ....The past 5 years they won't even send someone out to fix faulty equipment. I had to beg 3 times for them to mail me the ADT signs to put outside. (The other ones were heavily damaged in a wind storm.) They finally sent them out and I got them months later. ......They have a smug attitude of "Our way or the highway." Well I will switch over to a local security firm that still thinks good customer service is part of the package. read more

Worst customer service ever. They are a nightmare company who doesn't care about their customers as long as they get paid every month. And...they trick you into servicing THEIR equipment. NEVER EVER BUY THEIR SERVICES I've had ADT for a couple of years now and have had multiple problems. 1. The outdoor camera they installed last year stopped recording for several hours during the night, which is when I want it to work! ADT's go to response is to get me on the phone with someone who asks me to climb a ladder in my garage and check the connection on the ceiling! Then they ask me to go out side with a ladder and put my phone up near the camera to check more stuff! If I didn't do this they would send someone to my house for a $60 trip fee plus other charges! To resolve THEIR equipment issues!!!!!!!!!!!! After multiple calls with a "technician" and climbing up on the ladder and checking everything multiple times, I was told I needed a new camera. Which they resisted installing multiple times. I called over and over, providing "evidence" of the camera not working, telling them their own technicians said I needed a new camera, etc. Finally they agreed to send someone out to supposedly replace the camera. I reminded them to make sure the technician brought a new camera with him, and they assured me they would. They gave me quite the run around about the $60 trip fee, promising they would talk to a few "managers" about waiving it, and they would get back to me within 48 hours--of course they never did. When the technician arrived of course he didn't have the camera with him! All of this effort took many hours of my time, during which I'm supposed to be running my business, so I lost money due to ADT's irresponsible actions. After a couple of months of this, they finally replaced the camera. It still doesn't record all the time but I gave up trying to get it fixed and couldn't spend any more my time doing their work. 2. Recently, the control panel said one of the sensors' battery was low. I had no idea which sensor it was as there is no "list" of sensors and their locations. I looked up the issue online but was unable to determine how to identify the specific sensor nor what battery it might need. I started a live chat with one of their reps, who couldn't tell me which sensor it was nor how to figure it out, nor what type of battery it needed. After 20 minutes of this I had to go back to work so gave up again. The only way I could use the alarm system was to bypass the sensor with the low battery. I lived with this for several weeks because again, I'm working and don't have time to figure all of this out. Finally, the sensor showed it needed "supervision" whatever that meant, and I couldn't set the alarm at all, so I went back to the chat and got another friendly rep who couldn't help me. After 20 minutes, he told me to hold on and he would connect me with someone who could set up a phone appointment for me with a technician. I also asked him if I could get a refund for the time I wasn't able to set the alarm. He told me he couldn't refund anything until the issue was resolved. Again, I needed to get back to work so anticipating probably another hour to resolve this I gave up again. In the meantime I get a survey asking me how satisfied I was with the chat rep! I told them the rep was polite and professional, however, since they didn't bother to equip him with the information to actually help me, the service was worthless. I didn't hear anything from anyone about this. Crickets. More evidence that customer feedback isn't important to ADT. While all of this was going on, I stopped paying my bill because I'm not able to use the alarm system, so ADT starts frantically calling me for payment. I figure I'll call them and sort it out when I have time. I called the Billing Dept a few days ago and actually got someone who knew how to identify the troublesome speaker, which battery it required AND how to bypass the sensor until I could get to the store, buy a battery, come back and install it, all of which I did and now the alarm system works again. I called back to the Billing Dept to ask for a refund and was told by a very rude "customer service" rep that I should have been able to change the battery in 5 minutes and they don't give refunds for non-working batteries!!!!!!!!!!!!! I hung up. So after all the time I spent troubleshooting this issue, the numerous contacts and attempts to resolve it and finally getting it fixed, this snotty woman decides to treat me like an idiot asking for something undeserved. Again more evidence that ADT doesn't care about customer feedback. NEVER, EVER use ADT services unless you want to: 1. buy their defective equipment, which you can't use with any other security systems 2. maintain and service the equipment and system yourself 3. pay for any real assistance 4. be treated rudely and as an unimportant annoyance who pays them a monthly fee for this treatment read more

The worst customer service on earth! Spoke with at least 10 reps about the high volume of my alarm. Every rep gave different information. I told them the volume of the siren gave me an earache for 6 days. They said the volume could not be adjusted or turned off. They refused to issue a refund when i told them I wanted the system un-installed. Horrible company!!! Horrible service!!@​ read more

We just cut the cord. When we signed the contract, it was about $63. The contract said the price would not go up. Three years later it had gone up to over $74. Then there was an issue with the panel and the Wifi. Our Wifi was working perfectly. Not the panel though. So they wanted to send someone out, for $75. That was it. They tried to drop the price for 3 months, send someone out free but why wouldn't they already be doing that? We dropped the service. Never again! read more

Employee Review for ADT Multifamily Division: wrongful termination - had to go to HR twice during my 10 month tenure. The first mgr created hostile work environment, refused to follow up work tools like CRM log in credentials when there was a delay; aggressively yelled at me in a public hotel lobby and falsely accused me of slander after discussing working conditions with teammates. The following mgr actively tried to sabotage me by gifting prospects that should have been mine based on the company's policy to my peers; removed the support of my Business Development Manager from me to ensure I could not achieve the requirements of the PIP; canceled the lion's share of my 1 on 1 meetings that were supposed to be used to provide support. He also provided false information about me to HR as support evidence for my termination. My goals and sales territory were also changed in the middle of my 6 months ramp up period removing most of my sales leads. Received no severance after termination and workforce relations department conducted an "investigation" that failed to follow up on key items and ignored black and white written evidence provided of above items. I have recently learned that other terminated team members have received severance and I have been denied severance even though termination reason is the same. Unethical management. Operations is not customer focused providing poor customer experience and support. Below industry standard base salary. read more

ADT is a Scam - Stay Far Away! ADT is nothing more than a corporate scam operation disguised as a home security company. Their business model is built on deception, sneaky contracts, and fraudulent billing practices. If you value your money and sanity, do NOT sign up with ADT! Despite switching to self-monitoring, which should be FREE, ADT continued to bill me without my consent. When I tried to resolve it, I was met with useless customer service reps who did nothing but give me the runaround. And when I refused to pay for services I never agreed to, they threatened to send me to collections--for a measly $19.99! That's how desperate they are to squeeze money out of customers. This company traps people in predatory contracts filled with hidden fees, auto-renewals, and shady fine print. They make cancelling as difficult as possible, and even when you think you're done with them, they find a way to keep charging you. ADT does NOT care about your security--they care about locking you into endless payments and scaring you into submission. There are far better and more honest security options out there. Avoid ADT at all costs! read more

Beware of the "bait & switch". A very pleasant salesman will call. Promise you the sun, moon and stars all for a low monthly price. When the technician arrives you get a doorbell camera. That's all. They tell you that they are not done with the installation. Then they rig your system so that it sets off the alarm every time you open the door. No countdown. Nothing. Do not use this company. Part 2: See reply below from company. So they called. Instead of working with a senior citizen they threatened me and said that they were going to charge an additional $1200! All because they wanted to bully me into submission. Nice work. This company loves to strong arm seniors. Part 3: Now someone is using my credit card for 2 separate Amazon Prime accounts. What a coincidence that this company is giving me a hard time not wanting to correct the error and they know my credit card number. Hmmmm read more

This is the worst security company for the last week I have had nothing but trouble with there billing company! Never do auto pay with them!! They made a mistake and said I didn't pay and I was looking at my payment on my Visa card so they billed me 383.05 for equipment and told me they would credit back the money on 3 business days and then I look at my card today and they charged me again 20.20 and said I would get my credit of 332.30 in 5 days I took them one day to charge me and now they say it takes 5 days to give it back. Don't ever do business with them!!!! If I could get out of the contract without paying 2000.00 I would in a minute!! read more

I actually don't know if my ADT review is site specific - but I can sure as hell say it's ADT specific. Their customer service is the absolute worst service I have ever received. They charged me a labor fee for a 12 min visit without ever telling me - When I called to get a refund, the first person I spoke to sounded drunk. he couldn't form one cohesive thought. the second person I spoke to passed the buck and told me to call a different number. The third person I spoke to was useless. It was supposedly a manager. All in all - all they are taught to do as a customer service rep is repeat your complaints, say they understand your frustration, then they do absolutely nothing about it. The fees are astronomical as well...I am so incredibly pissed. Next stop is copy and pasting this review on YELP, Reddit, Consumer Reports, BBB....I want the world to know that ADT's customer service is sloppy, lazy and pointless. read more

Watch out for these conmen. They have now fleeced me for $4,000 so far. ADT stands for Always Deceptive Tactics. They have charged me $1,700 for equipment that has never been installed and never will be. If they show up on your property for any reason run them off. read more

This has to be the worst company I have ever had the displeasure of experiencing. I started with Brinks decades ago, then ADT acquired them-ugh! I have been an ADT customer ever since, but it has been a nightmare that keeps getting worse! They are so disorganized and inept that it is incomprehensible to me that this company has even 1 customer. Oh, that's right, they lock you into a 3-year contract-well, there's that! You can't get anyone on the phone in less than 20 minutes, and even then, they push you from department to department with more people who can't help, or they give wrong information-the employee training must be awful! The equipment has issues constantly, trying to get someone out to help is a job and a half. They should start paying me for all the time I put in! We moved out of state, and it went from bad to worse; they forgot my install appt, but never told me-I found out later. So they sent someone out with no job order and none of the equipment that I ordered with the sales rep. He had nothing on his truck, so instead of the install taking 2-3 hours, it was literally ALL DAY of my time as he kept driving back and forth to get equipment which wasn't close! Thankfully, I did not have a fully executed agreement yet (another failure of theirs due to incorrect pricing), so I was able to cancel and get all their equipment out of my home. I now use a locally family-owned company and could not be happier! Also, after weeks of canceling, ADT is still calling and emailing to set up a service appointment. UNREAL!! read more

NOT TRUEAT ALL FR ME I have had to switch to another company and they will not give me my money back. Stay clear of them. I could have made this pages and pages long. ADT offers a 6-month money-back guarantee for professionally installed systems, provided you're not satisfied with the service after they've attempted to resolve any issues. This guarantee applies to the initial installation and monitoring fees, not the equipment itself. To be eligible, you must have purchased and continuously paid for the ADT's Quality Service Plan (QSP) and professional monitoring from the time of original activation. Here's a more detailed breakdown: 6-Month Period: The money-back guarantee covers the first six months of your service. Quality Service Plan (QSP): You must have the QSP, ADT's extended limited warranty, to be eligible. Professional Monitoring: You must also be paying for ADT's professional monitoring service. Issue Resolution: ADT must have made reasonable attempts to resolve any system-related issues before the guarantee applies. Not Transferable: The guarantee is not transferable to another party. Equipment Return: You must return the equipment before a refund is processed. Installation and Monitoring Fees: The guarantee refunds the installation charge and any monitoring fees paid after ADT has attempted to resolve concerns. NOT TRUE AT ALL read more

Using ADT is like inviting a fox into the hen house. On a monthly basis, ADT has been charging me for two former addresses as well as my current address. They are stealing from me just as surely as if they'd broken in. My inability to clear this up led to their shutting down my account. My ADT cameras sat uselessly on my house while I was burglarized of a washer, dryer, leather office chair, and two laptop computers. Getting out of this disastrous relationship after 10 years of loyalty is going to cost me $1745 to end my "contract." I feel absolutely defrauded. I have tried to resolve this through multiple calls to and from ADT. They often hide behind "it takes our system 30 days to catch up" -- while they reach into your pocket again. I have heard that line literally for a decade. When I shared these frustrations with the "collections" guy who just called me (an ADT employee, evidently), he hung up on me. I went out yesterday and bought a Ring system, hung it myself, and feel safe again in my own house. DO NOT GET INVOLVED WITH THESE SHYSTERS! read more

Our equipment was installed by an unqualified person. It is now going on two months of trying to get this fixed. These people tell you someone will contact you or show up to fix it, but it never happens. They just lie to you. The contract is ridiculous and one sided. This was my husband's idea, but he did not know how bad ADT has become. I would not recommend this company to anyone. We live in DE. There are other things that were done wrong, but I won't go into all of it. ADT is a terrible company. Stay away. read more

In typical south Florida fashion, ADT ended up being a scam as well. Couldn't even coordinate with them to get my service activated, and was argued with instead of being offered a solution. Blink offers camera services etc for $15 a month.... Seems like an easier option then dealing with these scam artists. read more

I moved in May and requested to have ADT security services moved to my new address. I was informed that my monthly bill would actually be reduced due to the location I was moving to. The first month I was billed once and it was Less than what I had been paying. The second month I was double billed. when I attempted to contact ADT I was transferred SEVEN times and was even hung up bythem on the phone. My wife contacted them and was transferred 3 times. The 3rd month I was AGAIN double billed. many attempts and many transfers ensued. currently I have been "assured" that I will get a credit in 20 days. I have found ADT to be dishonest, incompetent, liars who don't appear to have ever taken a basic economics course. if you're considering using ADT services, I'd recommend you run NOT walk away from these dishonest, inept boobs! liars, idiots and thieves abound at ADT. The only thing they're good is transfering you to another bungling, blathering idiot...who's sure to drop the ball!! read more

READ THE FINE PRINT!!! We purchased an ADT system as we wanted to keep our family safe. Unfortunately, we quickly learned that dealing with this company is like negotiating with Lucifer himself! We tried for months to get them out for service as we had a sensor that would start beeping in the middle of the night. They kept telling us how to do this ourselves and it would return to no avail. Finally, I spoke to someone who with the flick of a switch was able to silence it. Believe me we cancelled. Low and behold the damn system is beeping again- it is driving us mad. I told them to come and get their equipment out of my home- they have REFUSED! I made it all the way to the office of the president. There is zero help or accountability. This is where the fine print comes into play- apparently the contracts state that they won't remove equipment! EVER!!! This is a safety issue, it beeps all the time, how would we recognize an issue to a malfunction, it is a health issue- we are losing sleep. We are long-standing customers. They do not treat customers with decency or good business practices yet they expected their large monthly bills to be paid in a timely fashion. Maybe since Google now owns a stake in ADT they will pick up on Google's motto "Do the right thing." Shockingly ADT called me today to offer me the deal of a lifetime to stay with them- not in a million years ADT. I said sure come get this first- I was given a nonworking number to arrange that. The lowest of the low in customer service. ADT SUCKS - Take this warning to heart! read more

Excellent service, as long as you have the number of your local advisor you will be good!

I called ADT customer service AGAIN, about this same problem, and spoke with a representative named, Kevon. I explained my ongoing problem with this outdated system. I was given a hard time about verifying my account, even with exact info and the problems I was explaining to him about this! I finally remembered my passphrase and during our conversation, (unknown to me) he was able to reboot the gateway. I was extremely concerned, So I questioned the fact that, if he was able to do that without my knowledge, could another employee, be causing this issue altogether? (Prior technician or Customer Service rep) He explained that I would see any other logins on the account, if they did..which seems odd, because he said he did, while I was talking with him, which I didn't seem to see, when I checked later! He suggested to schedule a technician to come out and check the system, which I agreed to. I requested a specific one, because two of the three, that had been here before, (the initial set-up and a fifth camera install), were not very professional! So the next available appointment wasn't for almost two weeks! Hmm Really?? It worked for about 3-4 hours after he reset it, and that was all!! Back to not resetting again! So they definitely DON'T monitor to see if your system is working properly.. so what do they monitor, to make sure it's NOT?? read more

ADT - Security Systems Near Me - Boca Raton, Florida

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Still waiting for answer from them regarding the problem i had with them last Tuesday. Told them what the problem was, sent them all my information. No answer. We have close to 1400 families in our community. Our Master Board renewed the contract. ADT gave me the wrong price on an addition i had asked for. They still have not answered me if they are going to honor the price that i was quoted. They quoted the price and they will not honor the mistake they made. read more

Set up ADT for a new home in Florida from Pittsburgh where we were living at the time of service. We had the service less than a week and the magnets on the door fell off and could not arm the system. Had to have our son drive 30 mils to open the door and place magnet back in slot and it fell again with in 24 hours. The system needed rebooted often as we could not monitor from a distance. The icing on the cake was when the magnet fell off the back door and it was mistakenly left partially open by my mother who was alone in the house at the time. The alarm was set for the night and all appeared to be secure except the back door was open all night. Fortunately for her, the only intruders we had were 6 field mice that decided to make our new home their home. That was the last straw as the back yard camera detected nothing as it was unaware of the back door being open. Upon our return home, we decided that ADT was not for us and decided to cancel the service. we were told that we would have to pay for the equipment as they could not take it back and that our contract for services was a whopping 5 year contract, instead of the normal 3 year contract and that we would be responsible for that and to cancel was over $1800 for monitoring services. I agreed to pay for the equipment as it was honorable but I refuse to pay a cancellation fee for services that were flawed. Be very careful when looking at this company as for protection service as it is flawed but be extra careful on the contract that they want you to have as it is deceitful and fraudulent. I asked for my contract to be cancelled after paying for equipment in full and all I get is a statement in the for cancelling a flawed system. An 87 year old woman being subject to being invaded by mice when she arms the system provides no protection and does not provide a sense of security at all. We gave them chances and they need to do the right thing and cancel the contract without extortion but as a good will gesture for a substandard product. Continual rebooting and inaccurate safety reading does not secure a home. Next stop Better Business Bureau. read more

I had a phone message from an ADT rep over the Laborday Weekend that said their yearly ADT test did not work for our address. I called today 9/2/25 and was surprised that I could not find anyone who could assist me -- nor would they have the same information;; only different info for each rep. The last person I contacted said that she could find no account for us. i then decided to cancel my service and I could not even do that. You should be able to cancel a service that the rep says is "not in service" I find this to be quite disturbing. I will call again earlier tomorrow morning and try to cancel the account that does not exist. If I am unsuccessful,I will send a certified letter with a signature reqirerd to thier corporate office in Florida to cancel. I will never utilize ADT in the future. Oh, by the way they send an invoice every 3 months and the last one on July 4 was for $140.56 which we paid and have paid for the last years. Do you mean ADT has not been monitoring our address for years??? Yikes read more

SCAM COMPANY SCAM POLICIES SCAM BILLING. BUYER BEWARE!!! Getting them to update their billing you have to call back every 3 months for many years. Their systems don't work. Their reps lie. Nobody is capable of fixing it. STAY AWAY FROM THIS COMPANY read more

Company is highly disorganized. I have spent many hours as a customer trying to resolve problems they have created. Their customer service representatives are not properly trained and say whatever they want. They don't really care about their customers and just want to keep you for the recurring revenue. Recommend looking at other security companies who offer the same services for less and care about doing what's right for their customer. read more

Firing the representative who spoke to me in a terrible manner. I've sent emails to Ashley devries and a big 50 devries numerous times and no response. Please let me share my letter. Approximately on July 25, 2024, I scheduled an appointment for Saturday August 17, 2024, between the hours of 8:00 am - 12:00 pm to have two pads updated since I got rid of my home phone and Wi-Fi. I also requested if an earlier date on August 10 becomes available that I would take that. On Wednesday August 14, spoke with a representative confirming that the order was ready for my scheduled appointment, the representative went over my ticket with two pads and confirmed, I'm set for August 17, 2024. On Saturday August 17, I received an email around 9:02 am asking to confirm my appointment. Thought this was odd since my window was 8:00 am - 12:00 pm. I called and was informed my appointment was cancelled, the representative stated, "We were unable to reach you on Friday therefore, your appointment was canceled." I stated this is the reason for the change my home phone is gone. I mentioned that l gave both representatives my cell phone number at scheduling the appointment and on Wednesday. I asked why ADT accepted money for this appointment, just to cancel it. I was unaware a confirmation would keep a schedule appointment; after my money was taken. I requested to speak with a manager, the representative was able to convey the situation with the manager who submitted an appointment for August 17, between 1:00 pm - 5:00 pm. At 11:48 am I received a call from Henry Bonilla phone number 240-614-4072, who stated, "your appointment has been canceled, we are not coming". I said hello, why are you just talking over me like a run on sentence? I'm trying to explain a new appointment for this afternoon was scheduled, the representative said, "if you would be quiet and listen". What? "Be quiet and listen. I can tell you that afternoon appointment is canceled as well". asked who do you think your talking to? You have terrible customer service skills and should never be allowed to deal with customers. You never tell a customer to be quiet and just listen. I asked, who is your manager? "I don't have a manger". What is your name and spell it out, is this number your office or cell? What is your managers name, where is he located? "Manager Jeff Barber manager in multi offices". You need training and should never be a supervisor, manager or an employee of ADT, your skills suck! Never tell a customer to shut up! "You need to schedule now, for Tuesday". I said for Tuesday? You need to back up, because I might leave this company. I was unable to talk about this situation at the time but wrote it down. Since this happened, I've had numerous deaths and sickness in the family however, needed to figure out how to move forward with or without ADT. I've been a customer over Seventeen years and never had a representative speak to me like this. I'm FLABBERGASTED! OUTRAGED! I'm still in disbelief the way a representative spoke to me. If this is your ethics for a company, then I'm out. read more

I would avoid ADT. I haven't had working service for 18 months. It is impossible to contact customer service without waiting at least one hour. When they do answer, be prepared to pay extraordinary costs for service and hardware if you want a problem resolved. This is by far the worst company I have ever encountered from a home services perspective. I would recommend newer startups that are more reasonable in price, offer better technology, and have a reliable customer service department. read more

I have been a customer for over 25 years and finally switched providers. ADT keeps raising it's prices and reducing its services. For an alarm event, they automatically text now (instead of calling) which would be fine, but they text down the list quickly and often in the wrong order and people who aren't home don't know how to respond to the text???... so there is a big communication jumble as respondents try to see if there is a problem. If it were an ADT person calling like in the past, whoever they call could tell them who may be home/who to check with. If you call them or want to stop a false alarm, you have to wait through a long list of menu options to get to a person. They used to have a first option of "if you are experiencing and alarm event..." They will not upgrade equipment for free (even after so many years with them and I figure about $15K spent!) Rival companies are happy to do that! AND TO TOP IT OFF... "their policy" is to charge for 30 days AFTER you cancel service with them!!!! Their customer service has decidedly declined over the years... read more