For starters, I do want to mention that I went to the North Andover satellite dealer, however, the car came from Somerville and I eventually had to deal with the owner, John.
I bought a 2009 Subaru Forrester recently from this dealership and everything from the test drive to the final sale, to failing my inspection, was hands down the worst experience of my car buying life!
The dealer at the North Andover dealership, Bob, had me come back twice to finally test drive the car. He swore up and down that the car would pass inspection once I bought it. Well, I eventually did buy the car (after going back and forth from my bank because Bob kept getting everything wrong). After receiving the car to my house (gas tank on empty!), it took almost two weeks to finally get my registration. I kept calling Bob to get this so I could register the car and he lied to me, even going as far as to say that he had a funeral to go to.
After finally receiving my registration, I went to register it...FAIL! At this point I was furious with Bob so I went straight to the Somerville dealership. There I met John, he was not only disrespectful to me, but said that it was my fault for not getting it inspected right away (I didn't have the registration and couldn't!). They didn't give me a rental as almost any dealership would, I was stuck in Somerville until morning when they "passed" the inspection.
As of now I have already had to replace the brakes (to which Bob said were replaced before I bought it), and finally received my title which doesn't have the correct info on it for my loan!
NEVER will I ever go back to this place and do yourself a favor, don't waste your time! read more
