I have had recent experience with this shop for my two old (but still useful) cars that needed attention and some replacement parts. They first did a thorough inventory of the state of play with these vehicles and sent me a detailed list of problems that need to be dealt with, if not immediately, then at some time in the near future with some priority comments and projected costs, allowing me to pick and choose. I thought it was superior procedure compared to other shops I have used. The chosen work was done in a timely way, perhaps because they have made a specialty of dealing with older cars like mine and had most of the parts available. The cost of the work seemed reasonable to me, and so far the repairs done seem to have a good effect. People are pleasant and provide a ride to and from the shop to those who need it. I can certainly recommend this shop to others! Five stars! read more

I was working an emergency utilities job all night and into the afternoon with my home being clear across colorado I found myself with a bolt in my rear tire when i try to go home after a 18 hr work day go to boulder tire the man turns me away after hearing my situation saying we dont have time for that Merry Christmas I guess.... Not Johns they stoped what they were working on to attend to my issue was already going to be cheap to repair but turns out the bolt didn't cause damage resulting in leakage they hand me my keys and no bill TY for having a moral compass cant vouch for their work yet But def. For the heart!! You guys are awesome and i will be back to use them because of that! read more

John and his crew are terrific. They are thorough, friendly and very clear about the needs of our cars. You will know after a checkup, exactly what is urgent, something to watch or something that can wait, if necessary. At Johns Auto, they are also accommodating. You can drop a car off any time and pick it up after hours, if needed. They will make sure you get home, have a comfortable waiting area for a short visit and even have a couple of loaner cars, if needed. Mainly, they do excellent work and back it up. Prices are fair and they have a credit card program with no interest if paid in 6 to 12 months, depending on the cost of the repair. John's is my favorite place to have work done on my car! read more

I took my car into John's. They completed the work and left the check engine light on. I figured they forgot to turn it off. They actually never looked at it. When my car sputtered a few weeks later, they checked the codes and they were in the double digits! I waited almost a week to get in to have it checked. I arrived 3 minutes late for my scheduled time and Henry, the guy at the desk grumbled about it. They did not even look at my car or call me the day it was scheduled even though I lost pay to shorten my workday to either pickup my car or approve work. The next day I had a long work day and was able to briefly grab the phone to hear the estimate was done, but not recommended. I explained I had to work but would review it and decide once I was done (I cannot use technology while I work as I work directly with people one on one or teaching class). Henry decided to decline the jobs for me so I could not see what needed to be done. I called the next day on my only break to say I needed to see the jobs and to let him know I was dizzy and feeling sick and needed to lay down. Again, they were deleted on the link when I opened it. I awoke at 6pm (slept through my alarm) with the worst pain of my life. I thought it was the flu, but it ended up being covid. I could barely crawl to the phone where I found a threat that they would charge me $85/ day over the weekend for the loaner car they were kind enough to lend me which I was supposed to return 24 hours after completing the work. I did not even get a chance to see the work that needed to be done until today, Monday. My 87 year-old father with cancer and autoimmune disease had to drive across town in the freezing cold and take the loaner and pickup my car that the mechanic refused to even take on a test drive although they charged me $200 to assess it (they apparently charge if you have it in the parking lot too long, so I couldn't risk that too). Well, I have been in a faceplant in my bed this whole time and am woken by them threatening to call the police because I haven't paid (I ALWAYS pickup my car and pay promptly). They also added $300 for their loaner that sat in my driveway because I didn't get to review or complete any work because Henry decided for me. I told him I was sick. They have time to pick people up and pretend they are service-friendly, but really they are greedy predators. I am a sick solo working mom with no transportation trying to do a little research to see if I can extend the life of my car after I drove it damaged unknowingly for 3 weeks and they JUST let me see the report today. I paid them. They refuse to return my keys. They called the police because I didn't pay for their stinky, dog hair-filled car that made us sneeze the few times we used it. The back doors didn't even open for the carseat so we had to climb over. Is this how you treat a client who is at the brink of ending up at the ER? What is wrong with people? Steer clear! read more

Super honest....speedy... Very fair price... And s good team! Right diagnosis... Right answers... Plus a good suggestion. Definitely go back again. Would recommend. And will drive you to and from. Super honest....speedy... Very fair price... And s good team! Right diagnosis... Right answers... Plus a good suggestion. Definitely go back again. Would recommend. And will drive you to and from. read more

This was my first visit to John's Auto Care and I had an excellent experience. They were very thorough, quickly diagnosing my initial issue and also finding other issues that prevented further damage to my car. I particularly appreciated their swift work, and the shuttle service to get my to and from the shop when I didn't have my car. They took the time to walk my through the pricing and what work was the most urgent so I could make my own decisions. Overall I am very happy with the experience and will return again. read more

On 1 to 5 basis I'd give John's Auto Care a 10! Yesterday my husband and I were driving and his oil light came on. We gave John a call and he said "Stop the car immediately". With this particular car we were confused about how to get a reading on the dip stick. Sensing our confusion, John asked where we were parked and he drove several miles to reach us prepared with several quarts of oil. He explained that he just had a customer who had the same symptom (oil light flickering) and she ended up burning her engine out causing thousands of dollars of damage and he did not want that to happen to us. We were lucky and this didn't happen to us. But imagine someone caring enough to stop what he was doing and travel to make sure we didn't damage our car. Wow. This is a consistent experience with John's Auto. He will never do work that is not needed. Never. Where other auto service agencies have said... oh you better have that fixed... only $1,300. He has said no not necessary. He is always on the customer's side. He has always done a complete check up of my car to make sure everything is in good working order and not dangerous. He also has on hand a loaner car if you can't wait for servicing. So if you want: Pleasant Staff. Honesty. Integrity. Fair Pricing. Someone who cares about you and your auto... there is only one place to go... John's Auto. Customer for 20 years. read more

My friend brought her car into John's today for an oil change. Money is tight for her but she trusted these guys. How dismaying, then, that they sold her one of these miracle in a can engine flushes for better than 50.00. It's saddening to find that a woman on her own still needs to be wary of mechanics. read more

Untrustworthy. I used to be a loyal customer of Fuji Motors. I called to get my regular service checkup and John's Auto answered Fuji's phone number (I had no idea Fuji had gone out of business). I ended up taking my car to John's. They told me that my rear struts were leaking and that it would be a $1000+ fix to change ONLY the rear struts, and $2000 to change all four. I was not planning on spending this type of money, but they assured me "we have financing, don't worry." Ummm I don't think so. I called around to other shops and found one in my area that would do the struts for $500 (and another for $750... both waaay cheaper). Whoopee! So I picked my car up from John's and brought it to Scott's Fort Collins Auto, who I asked to change the struts. Dennis from Scott's called me back within an hour and told me my struts were fine and there were no leaks in the struts and, if anything, my strut bumpers were a little worn, but nothing to worry about. I'm FURIOUS with John's Auto Care. They have proven themselves to be completely untrustworthy. I resent the $40 I spent with them on the inspection. DO NOT TAKE YOUR CAR HERE!! read more

I want so hard to like this place. The staff is friendly and nice, they will shuttle you to and from their office, and John himself seems to be a great guy and genuinely cares. Unfortunately, that is about all they have going for them. In fact, now that I have been to other shops I have found this place to be dishonest at best. I have had multiple issues with my vehicle recently, they misdiagnosed the problem and then it took them about a week to figure out what the real issue was. I went to the dealership and after describing my symptoms they knew exactly what the problem was and priced me at a 1/3rd of the cost not including the part John's wrongly replaced! I was so mad that I hadn't looked around. I ended up spending over $1,200 at their shop for a problem that should have cost me closer to $300. They quoted me one price and then when I came in to pick my car up, there were extra charges on my bill that I had never agreed to. They changed lights and charged me for them. Something I could have done easily on my own for a much cheaper price. The bill ended up being about $75-$100 more than what they had quoted me on the phone. Pretty discouraging and disappointing. Then, I had an issue with my check engine light and one of the mechanics actually told me to just erase the code and "drive on it." It ended up being three separate active issues with my car, that if I hadn't brought it in to the dealership probably would have totaled my car. I am just so glad that I brought it in to a different place and got the issue resolve before it became any more serious. And on the topic of the shop smelling like marijuana from other people, my car ALWAYS smelled like it for a week after. It made me so uncomfortable. I was not a fan in this. Maybe the workers are just too high to do an efficient job? As much as I just really want to like them, the place is just not up to par. They're as nice as can be but I feel as if their mechanics are under qualified and the price is unreasonably high. Sorry John's auto, but I'll stick to the dealership from now on. Even your oil change was twice as much as you'd advertised! read more

I've been looking for a reliable auto service and repair store, and I saw that John's Auto Care had good reviews, so I thought I'd try it out. I found the customer service personnel to be friendly, and for all I know, the service technicians did a fine job servicing my vehicle. The only problem is that after taking my car to John's, it smelled like marijuana for about 2-3 weeks. I figured that one of the service technicians was smoking in or around my car, but Danielle G. suggested that the reason it smelled like marijuana is that there are a number of grow housed in the area. I don't know which explanation is more likely, but I do know that my car smelled like marijuana after taking it to John's Auto Care. read more

I was just passing through town on an across the country road trip when my car started acting up. John and his team worked hard to find out what was going on. John is super knowledgeable; he knew the most likely reason for the problem, but did not want to replace the part without being able to recreate the problem--just in case it was something unexpected. I really appreciate that they did not want me to have to pay for a part without being certain it was the right part. Ultimately they were unable to have my car recreate the problem, the issue has also not come up again! I guess just looking at the car was enough to fix it! The customer service was amazing, and a truly down to earth and honest mechanic is a rare find these days. I highly recommend going to John's Auto Care. read more

This shop has come through for us time and time again. Allison and Junior, up front, are knowledgeable and friendly, Art and the other technicians are very competent, and John is, well, a wizard. This shop communicates well, figures things out and fixes them, and is very careful about their billing practices, which is refreshing in this day and age. read more

I have nothing but good things to say about this place. They have always given me the lowest prices when it comes to work on my car... even oil changes. They do a full look through of your car when you go in and give you a full diagnosis of whtever needs to be done from a scale of 1-3 (not so bad-neeeeeds to be fixed) The staff is very friendly AND they will give you a ride to and from work while your car is being worked on. Keep it up guys! read more

DO NOT EVER USE JOHN"S AUTO CARE. LIAR. RIP OFF. This business is inherently dishonest and does not care about its customers. John lied to me and tried to get me to buy a 2009 Lexus 350 RX. He lied to me and said that he had worked on the car for years and it was great and had no problems and that I should buy it. However, I had my mechanic check it out and he said that it needed over $6500.00 of work! BEWARE! read more

Honestly, now that I have found this place, I am never going anywhere else. My boss takes all of his family's vehicles and our work vans for our flooring company here, which is how I found John's Auto Care. They are exceptionally friendly, honest, and don't push anything that you don't need on you. I had been told I needed to replace my driveshaft at a cost of $1200, and took it here for a second opinion. They told me I just needed a new bearing for $500, and saved me $700. They even asked me to tell them when my band is playing so they could come support me. Just very honest friendly people who care. Do yourself a favor and go here for your automotive needs. read more

I came here after the splash shield on my Prius cracked from driving through deep snow and was told the exact 3 parts that I needed to get. I ordered those 3 parts and they put on 2 of those parts telling me they couldn't find a place for the 3rd part (beginning of my suspicions). About 2 weeks later the splash shield on the highway came off damaging other parts underneath the car. The previous replacement was after 5 years of driving through snow and mountains and this happened after 2 weeks of driving through urban streets with one light snow. I came back telling them that they just have not installed it properly and one of the main mechanics just got angry at me from the moment we started talking, denied everything, and interrupted me every time I tried talking. All in all, I lost about $200 not including the new damage from that large piece coming out on the highway and damaging other areas under the car (at a minimum $300). Dishonest and not willing to admit that some of their mechanics basically screwed up. (This last part is in response to the owner's response on google reviews) Updates to refute this dishonest man trying to save face: the "repair" was originally done on the 15th and I came back on the 5th (so 3 weeks) and while I drive for Uber/Lyft on the side, I'm a full time student and didn't put close to 4K miles on my car in that time (not that that would be an excuse in any case for a piece coming off). I don't keep track but a liberal estimate is that at most I drove 2K Next point- the piece came off before the major snow storms-- I called to come in but was told you wouldn't have any time until the following week which is when I did come after the major snow and so yes the car was packed with ice underneath as happens w so many cars in Colorado. And I've been backing off curbs for 5 years and 155K so it doesn't make sense that a brand new piece that was installed properly would fly off in a few weeks. Next and perhaps most importantly- the body work and damage to the front fascia which you are talking about IS the additional damage. That whole front bumper was basically perfect prior to that piece flying off. Lastly, I find your apology disingenuous considering how loud and disrespectful you were towards me never even letting me talk. Please apologize for that. That would be genuine. read more

Not Impressed Job took longer than it should have. They tried to charge me more than I was quoted. The mechanic left parts off that should have been on. Wanted to like the place since a friend had suggested, but will probably not go back. read more

I have been taking both of my cars to John for about 5 years. Last week I brought one of my cars in and found out it was going to cost almost $2000 to fix (compromised head gasket). Being that its a 15 year old car with a lot of miles, we chose not to do the work. I won't bore you with the details, but John treated me more like a nephew than a customer. He gave me his honest opinion. I decided to do something different and he still didn't charge me for the hour of labor. I think it was because he truly saw how tough the situation was for me. Anyone in Boulder would be crazy to trust anyone else with their cars! Thanks John! read more

My car overheated. They diagnosed that it needed a new thermostat, kept me waiting five days and tried to charge me $950. I couldn't believe it. John apologized and knocked $300 off, but insisted that $650 was not out of the ordinary. The bill was padded right and left. On the way home the check engine light came on. John said they forgot to reset it. Stay away from this place. read more

I really try to support local businesses, but I won't be coming back here. I didn't feel like the employees were polite or clear about what repairs were needed. And, I just don't trust them after having several repairs done and not feeling very well treated or well informed. read more

Johns did a nice job of getting my truck in for an oil change. The problem was they didn't tighten the drain plug and as a result it leaked oil all over my driveway. I took it to my local dealer that fixed the issue and topped off the oil. To add insult, I called John's to explain the situation and they agreed to get back to me--never did. These types of mistakes should never happen, but when they do you expect them to step up and make it right. Very disappointed. read more

I recently brought in my Subaru to get the "check engine" light evaluated, and then an oil change. These guys are so nice, considerate, knowledgeable, and organized. I appreciate that you can make an appointment online. I will absolutely take my car back for its next repairs. read more

Great local place to take your car for repair. John came to pick up the car (that wouldn't start) and charged me a reasonable amount to get it going (new battery & oil change). I highly recommend this shop for their customer service. read more

Had my light repaired here for only $60 compared to replacing it for a few hundred. Picked up the car same day. I got treated very well as a customer too with proper explanation and etc. read more

John has been my mechanic for 15 years! He has helped with 3 different vehicles and has always been trustworthy, reliable, and honest. He's helped with repairs and maintenance on small and large jobs, and I trust him completely. They also will drive you home or even lend their courtesy car out while you wait! read more

Great staff, personable, professional auto care, rides to and from work, and good followup.

John's Auto Repair is the best auto repair I've ever dealt with. They do what they say and when they say it every time. When they give me a quote on a repair its always been right on! They treat their customers like family and friends when they come through their doors. Ill continue to use them for all my auto repairs! read more

I've been taking my '01 Land Cruiser to John's for the past 5 years. Their service staff is super friendly and honest. They always get the work done in a timely manner and at a reasonable cost. A gem of a shop in East Boulder! read more

John is nice...that's about it... I had john and his team work on my 1996 jeep Cherokee classic, the problem being the shift solenoid #2. It took them almost 2 weeks to fix my car and I had to constantly call to get an update...after a week went by they had not even touched my jeep. when I finally went to pick it up ...I get in it and start to drive away...all the sudden a thudding noise starts coming from my exhaust like its banging against another piece of metal...keep in mind this is my work car and this was not happening when I took it to them. It turns out they did not put the exhaust back on my car correctly...this was my first colorado repair shop I have ever dealt with and I won't ever go back again...avoid johns auto care at all costs. They are unreliable, untrustworthy and the complete opposite of an efficient auto repair shop. read more

Shady and Smelly? After a long road trip, I had 3 maintenance lights appear on my car. (Engine oil, oil filter, tires). Since they all came on at the same time, and having done some research, I knew these were just reminders based on mileage driven. I took my car to John's for routine oil change/tire rotation. They told me that to rotate the tires would require an additional charge (on top of the charge for rotation) of $28 to reset the TPMS. (I had no issues with the TPMS, and the dealer assured me there would be no need to reset the system upon rotating tires.) I declined the extra service and $28 fee from Johns. Upon picking up my car I noticed a few disturbing things: - They reset the engine oil light and the oil filter light, but not the tire light. Claiming that I might need the service to get it reset. (It's just a mileage reminder light! So I reset it myself!) Seems to me they were trying to sell me something I didn't need. - The entire car now reeks of marijuana. I'm not kidding. I've been airing out my car for 3 days and it still stinks. - I had mentioned a door was making a creaking noise and they said they had checked it and lubricated it. It is still creaking. (Lubricate doors and hood were part of the maintenance package I bought.) I'm not sure of the quality of the work that they actually did do for me, but its these details that make me question the overall standards. And if the employees are using marijuana while working - or before work - I want no part of it. read more

Johns auto care is the most reliable and honest business. I have had an extremely needy car and they have really turned her around and made her a great car that I can depend on. I would HIGHLY recommend this autoshop. They are friendly, prompt, and caring! read more

John's Auto Care is definitely the place to take your car in Boulder!! The staff there are the best and always working to get you the best deal!! I have taken my car there a couple times now and got a transmission replaced, which I feel very confident about! John is a family man and that's how you will be treated when you go there. read more

Repeat customer-- five stars x2. They are certainly, "Willing to earn your trust." I am a woman in her twenties with no automotive experience. People always tell me that I am not difficult to take advantage of when it comes to auto care because of accurate stereotyping. I know so little, I can't decipher when I have been taken advantage of. I only know that in the past, car repairs have been so expensive, Ill quoted, and time consuming, that I've been put in real difficulty, and no one could help me when it came to that. John's Auto Care quotes me what they actually charge me, is unbelievably efficient, cost effective, exceptional, and transparent. They take the time to explain the repairs, options, and what they mean to me, so I don't have to relinquish control. They have also given me rides, free and unprompted, and I would trust any of them to drive me anywhere. Bottom line, they are kind, and they know exactly what they are doing. read more

i've been here a few times now with two cars. so far, the work has been done in the time they say it will be and the estimates are very close to the finishing rate. they even provided a loaner car with this last all day job they just completed. i felt well taken care of. read more