I can only give 4 stars today as I didn't have major work done, but, they were very attentive and…read moremy appointment time was 3 days after I had called, two guys came in and found my septic system caps. They definitely knew what they were doing and very friendly. Explained everything they were doing and what should be done in the future.

Huge thank you to Direct Drainage! From Michelle taking my call and scheduling Larry within the…read morehour. Fantastic! Larry took care of everything and went above and beyond. Will be recommending them to all my neighbors who need cesspool services.

Noticed a drain clog first thing in the morning of Jan 15. Called Ray the Plumber, was told Zoom…read moreDrain, (their sister company) would handle the issue and contact us. Zoom Drain gave us a window of 11am -2 pm. At 9:40 am we got a text ( with photo and bio of Matt) who was on his way and got here just after 10 am. Matt got right to work. He educated me about drain clogs and explained what he was using to unclog it. He had a flashlight with a camera that goes into the drain with the snake, while he works that, he watches on his tablet and can tell when he's making headway. He was real personable, happy to explain things about how it all works and just a real nice guy who gave it his absolute all to get that clog unclogged. He said it usually takes about 20-30 minutes. Apparently our clog was more involved. If he hadn't been able to unclog it, we'd have had to have their vacuum truck come, which would have been more involved and costly since we have a very tight crawlspace. Can't say enough good things about Matt and Zoom Drain. He was out there for almost 3 hours fighting that beast clog. He fought the clog and won. We really appreciated his effort - and it all paid off. Everything was back to normal. As I was writing the check for the amount I quoted, Matt told me the price with some discounts applied which took 108.00 off the quoted price. Very impressed with Zoom Drain (thanks, Ray the Plumber!) and very satisfied with their work. Matt is an asset to the company for sure. He really didn't give up. To anyone saying they're all about money and bringing in the more expensive Vacuum Truck, Matt didn't give up after 30 minutes- he kept at it for almost 3 hours. We definitely recommend this Zoom Drain as well as Ray the Plumber.

We had to have our cesspools replaced this past August and my husband found Zoom Drain & Cesspool…read moreas a recommended vendor for suffolk county. They came in and gave fair pricing and did great work. We were really happy with them!

Fast and accurate prices! Quality customer service. Thank you so much! Will call again!read more

Don't hesitate! Very friendly and reliable service. They came through for my parents when I needed…read moresome help with snow removal. Excellent job and fairly priced. Thank you Dominick!

Very nice people!! They owned the family business and are reliable people. Just called in the…read moremorning and done the job by noon. They work hard in this cold weather and finished their work. Very impressive !! They spend almost 2 hours to empty out the cesspool. My husband spoke to Kyle. Thanks !!

Called Christmas Eve and a plumber came over in two hours and clearded (snaked) the clog. Price…read morewas fair for the work performed, plumber was polite and knowledgeable, I wqould use them again and recommend them for any drain problem.

great service they did my cesspool for cheap I will use them again. No other cesspool service can…read moredo it better

I highly recommend CDM Cesspool Service's. I had a problem with the leak around my toilet handle…read more He texted back quickly asked for a picture after I sent it to him he called me. He told me it was a simple fix I. He told me exactly what to do. It took me less than a minute to fix. He said if it didn't work, he would be there to fix it. I will definitely keep his number. I thanked him for his prompt and very courteous service.

I just hired Rob the owner to clean my overflowing cesspool today. His price is very fair for the…read morequality of service he offers! I am so glad I found Rob through a referral. His calm, honest, and patient manner is highly rare in this business; he really listens and makes you feel reassured. Not only is he knowledgeable, but he also went above and beyond by cleaning my cesspools thoroughly and offering proactive solutions to save me money on future cleanups. Rob is truly the best I've met locally in Stony Brook. I really appreciate his help!

Prompt, excellent service at a very reasonable price. The owner, Rob, was fantastic, very…read moreknowledgeable, and honest. Other places gave us higher estimates and suggested pricey treatments that were unnecessary without even seeing the cesspool. Rob is a straight shooter and I will, definitely, call Mid-Suffolk first the next time we need anything. Highly recommend!!! 10/10 rating. Thank you!!

I had the washing machine evacuation pipe flooding my basement everytime someone was flushing the…read moretoilet or taking a shower. J came on a Sunday an hour after calling him. He was very nice and professional. He was able to fix my issue quickly and efficiently. I will definitely use them again next time I need a plumber.

From the owner: J&B Drain Cleaning and Plumbing Service offers professional drain cleaning, sewer services,…read moreplumbing services & more! Contact us today to schedule services.

I called this morning to get a quote for 2 cesspool pumping and the women on the phone was very…read morepolite and friendly giving me a great quote!! About 2 hours later they arrived. Seth and Jake came to service my house. They were very thorough with their job and I was pleasantly surprised that the smell wasn't foul while the pumping was being done. It seems they have an odor sprayer that masks it and I was very impressed! The value of the service and the great customer service made it worth while and will be using them for future needs!

Very fast response. Great workers and we're able to find and solve the problem. Thank you so so…read moremuch!

I absolutely hate leaving bad reviews but here it goes. About 1 year ago I had an issue with my 1/2…read morebath and needed to get it working, new toilet and vanity. I called and they fixed the issues and installed grab bars in my full bath, everything was perfect great job and affordable. About a year later, I needed to convert my garage into a bedroom for my mom who cant live alone any more, Casper came for an estimate he confirmed that was something they could do and discussed the job. He called me a week or so later telling me he was checking onto the permits. Well that is where the communication ended. I have waited well over a month and I texted him once after about a month and I have been ghosted. Really not a positive customer experience I'm sad to say. I guess this review is not all bad.

Service was great, they came on time, job was finished in 30 minutes. I would definitely recommend…read morethem.

Great company. They came out right away. The guy was honest, gave us a great price and was able to…read morefix our shower handle and a running toilet same day of the visit. Would definitely use them again.

Would highly recommend this company. I called and was able to get a plumber out to me within a day…read more They did a quote for me on a project to move the washer/dryer and create a new laundry room. In addition they fixed a few issues with our master bath shower head/handle and toilet. The company was really great, they sent me a bio and photo of the person who would be coming (which I appreciated for safety and professionalism), and the man who came was super knowledgeable, friendly and helpful. He also had some great suggestions and input on the project and location in the house, in terms of what's best to save money and simplify all the moving parts--which I really appreciated. Pricing was also good and very reasonable. Would definitely recommend them and also use them again going forward.