February- outside uni not working. He came out, did something at the outside unit. It worked. April- (air-conditioning) outside unit not working. This time I had to pay for the service call before I could schedule the appointment. I was not a new customer. I paid and scheduled the appointment. Unexpectedly, I had to leave for a few minutes. I called several times and left voice mails and sent text messages to notify them and asked to please call me, so I wouldn't miss his arrival. No response. When I returned, he had already been. Saw him on my driveway camera. I called, finally got an answer. Asked why I wasn't called. She said that they didn't see my messages until after he had already been to my house. She informed me that he fixed it and no additional charge. "It was just a loose wire". A week and a half later, my outside unit stopped working. I called a different company. I was informed that I had no freon in the unit and that the sensor had been bypassed. The inside air handler had a hole in the coil and had been leaking. I also had a wire that had been shorted out by the leak. Plus tripped a breaker. Needless to say, I have a new unit and it works great. In the past, I had always been pleased with the service that Johnny B Good had provided. read more
