This is the worst company I have ever worked with. Not only were they almost 2 hours late for their FIRST appointment of the day at 9am (which they never called to let us know about the delay) to fix a leaky copper pipe downstairs and the a/c, but they also lied about the condition of my house and refused to work with us anymore.
I called them to see where they were and to explain that I had to run out for a quick second but that I would put the dogs in their crates and keep the door unlocked. I also left a note on the door for them to call me at my cell number immediately when they got there to ensure that all would go well. I never received the call from the technician. Instead, I received a call from the lady at the receptionist desk saying that both of our dogs had gotten out and they had to leave. I apologized saying that I would remove them from the house and asked if I needed to make another appointment. She said "No, we don't want to come back. Your house is too nasty." Of course I asked what she meant. She says "There's dog poop everywhere and he just isn't going for that. Plus there's 2 inches of water everywhere".
I was worried that I'd come home to find chaos! When I stepped in the door, only one of the dogs was loose and there was no poop anywhere in the house. I looked and looked, and couldn't even smell a hint of anything. I went downstairs and checked for water. None. It's one thing if you are scared of a loose dog, I can completely understand that, but to lie about the condition of the house is another. The simple solution would have been for me to come home and remove the escaped dog as I had requested to do, and they could have gone and fixed the problems. But no, they chose to lie about my house being "nasty". I had already explained to them that the house is being renovated, but it certainly wasn't nasty!
Within an hour, we had Carolina Air come out to help in a hurry. They have been pleasant, professional, and (funny enough) didn't complain of a nonexistent dog poop smell or any water.
On a side note, the problem we were having them come out to fix had been a recurring problem for over four summers. Come to find out, they could have fixed the problem back years ago, but instead just did little patches so that they would have to come back every summer. This lying company does not even deserve the one star I had to give them! read more
