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    Aaron Air

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Aaron Air

    HVAC system repair

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    4 years ago

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    7 years ago

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    Sandhills Heating, Refrigeration & Electrical

    Sandhills Heating, Refrigeration & Electrical

    (23 reviews)

    Sandhills Heating and Air is always quick to respond and get a technician to my house when I need…read moreit. Jesse came to help me this time and he is very professional, respectful of property and knew exactly what to do. He got my hvac back working quickly. He's top notch. I highly recommend them.

    Since moving to Raeford, we've used Sandhills for our heating upkeep and various little things…read more However, this week, I had a major issue with an overhead light in the guest room - one that is occupied for the next couple of weeks. I messaged their "need an appointment" system Thursday night. Nothing then and nothing up to the next day at 10am. I then called and they told me same-day was a $75 upcharge, even though we are yearly members. I asked to speak to someone to check availability asap to see if I needed to pay that, or could just get help after the weekend. They said they would send my info over. Nothing about a wait. Nothing about being busy. FIVE+ hours later (3PM) I called again to check on progress and complain. They put in an "urgent" checkmark so the office would hurry and get back to me. They had almost 2 hours to do so. NOTHING. All this time, no help. No call to say busy, to say we can help next week/month/year. I WILL NOT be back. You should go elsewhere too. EDIT :: Well, the customer service rep told me that there were errors by the answering service - as they didn't tell me that the office would be closed and gave misinformation. I've been assured they will be fixing this error for future. In the meantime, 3 excellent people came to the house and fixed my lighting issues quickly, courteously, and politely. I can say they have earned my business back.

    Aaron Air - hvac - Updated May 2026

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