If I could give these people a 0 I would. They have left us high and dry for over a year with our AC unit leaking. We hired them to fix the leak back July of last year. They took our warranty information for the unit in October, but we didn't hear anything from them. I called them back in April in case of winter weather backup. Our unit only leaked with AC not heat. We got the promises of call back, or come out, but nothing. They came out finally but whatever they did, did nothing. The unit still leaks and this unit is less then 5 yrs old. The last we heard from them, they told us to keep our filters out of the vents, and they would be back by Monday. That was 2 months ago. I called the receptionist and no one has came. Still a hole in our ceiling we are afraid to fix till the leak is fixed. Will be reporting this to the BBB next. I have been BEYOND patient and kind. read more