Okay, so I have had several sinus issues and sinus surgeries over the years to address chronic…read moresinusitis. The ENT who was treating me had concerns about doing any further work and couldn't quite pinpoint the reason for recurring sinusitis (as seen by CT). That ENT was great because they knew they were at their limit of expertise and recommended Bhandarkar to review and take any further action. In Dr. Bhandarkar's office, they have an endoscopy machine, and he's extremely adept at using it. He can instantly look into your sinuses and visually see what is occurring with no discomfort. Usually, when I've had in-office endoscopies of my sinuses, there's some pain, maybe even bleeding afterward. No issues of pain or discomfort at all. He'll show you and explain what he's seeing, so you know what's going on. Unfortunately, there were some issues with my prior sinus surgery, so I needed to have revision surgery. They did an outstanding job of working with me and my insurance to be sure everything was adequately pre-approved with my insurance. The results of the revision surgery were exceptional. I don't get the severity of the sinus issues I previously had. I'm able to exercise a lot better now that I can breathe a lot better, as well.

DOCTOR NO-SHOWED TWICE FOR APPOINTMENTS, YET HAD ME WAIT FIVE HOURS AND BILLED FOR THE VISITIS…read more I decided to spend the much higher costs to see a doctor at UCI and travel further to his facility. I specifically wanted an specialized rhinologist, rather than the general ENTs I had seen. 8am appointment, yet front door remained locked, with long line of patients waiting outside, until 9:20am. Then I waited another hour before his non-doctor assistant came in and did the entire exam. Dr. Bhandarkar never came in or communicated in any way. Second appointment I made clear it is to be with the doctor. I waited 1.5 hours (way too long again!) before his assistant came in again, and told me I was "next" to be seen by the doctor. After nearly another hour, I stepped out of the room, only to find that Dr. Bhandarkar had left for lunch, skipping me again. So his office lied to me and the doctor no-showed twice, yet still billed high specialist and facility fees. Trying to talk to anyone in authority at UCI is impossible -- endless holds on the phone. Clearly the doctor and his staff have very little respect for their patients. Still awaiting a call from the doctor.....

Dr Zuckerman is BY FAR the most down to earth, relatable, caring and attentive doctor anyone in our…read morefamily has ever encountered. My 20 year old daughter has been getting step several times a year and he's been great about calling in the Rx when she's out of state at college. We finally decided to have her tonsils out (for the second time!) and he performed the surgery. He was thorough and took his time explaining the procedure to me and my husband and when I called him at 8AM on a Sunday morning, he called back within minutes and got some new meds called into the pharmacy for her. He is not only an expert at what he does but he's a as good of a human as he is a doctor. He cares about his patients and makes himself available to them. His staff is also fantastic! I wish he was an expert across all medical fields so my whole family could use him for all of our medical needs.

Dr. Zuckerman is one of a kind physician. Very collaborative, he truly cares, listens attentively,…read moredoesn't rush and is clearly in a class by himself ! In a word.....brilliant! Laine L.

Yes, we recommend Dr. Feinberg, highly knowledgeable and professional and is very detailed plus…read moreshows a very caring attitude. So the Care Quality is Excellent. Tamra Malone, he is the Best!

Vocal cord paralysis. Dr. Feinberg is an expert in ENT. He is very…read moreattentive to patients needs and has a warm demeanor. Highly recommend this medical professional.

The level of care and attention my father has been receiving from Dr. Yian is excellent. My father…read morewas referred to this office for ear pain and it has been a process to find and work with someone but since he started coming - his experience has been positive and there has been improvement. Thank you to the team, doctors, and front staff. You're all appreciated!

Came here for the first time today to have my 9-year-old's ears checked. The front office staff…read morewere welcoming, friendly, and helpful. Our appointment started right on time, and Dr. Yian knew exactly what needed to be done. We were in and out in about 30 minutes, and he had an excellent bedside manner. Overall, it was a smooth, efficient, and pleasant experience.

Don't be fooled by how easy it is to get an appointment with this doctor. I was desperate to get my…read more18-month-old son seen and noticed he had immediate availability. After my experience, I understand why. At our first visit, very little was done other than scheduling a sleep study. That was fine, I understood my son was young and additional testing might be needed. However, between that appointment and the sleep study, we ended up in the ER because of concerns about his breathing during sleep. The ER physicians reviewed videos I had taken and advised me to follow up with the ENT the very next morning because the videos suggested a possible obstruction. I scheduled an urgent follow-up and brought multiple videos documenting exactly what we had been seeing at home. The doctor refused to watch them. Every concern I raised was immediately dismissed with, "He's sick." The problem with that explanation was that I had originally brought my son in before he was ever sick because these symptoms had already been occurring. The exam itself was upsetting to watch as a parent. My son was screaming while being restrained while a scope was performed ( 2 days later another ent did the same not a tear no restraints needed ) The dr offered very little explanation, put him on his 5th round of antibiotics and a steroid and left the room. What bothered me most was not the medical decisions, it was the complete lack of compassion, curiosity, and willingness to listen. I came in with videos, ER recommendations, and genuine concerns about my child's breathing. Instead of feeling supported, I felt dismissed, unheard, and left the appointment in tears. As a parent, there are few things more frightening than worrying about your child's ability to breathe. I left this office feeling like my concerns were treated as an inconvenience rather than something worthy of discussion. I would never return and would strongly encourage other parents to seek a provider who takes the time to listen.

Dr. Jakobsen is pompous, dismissive, and rude. He acted like he knew everything about my condition…read morewithout listening to my experience. He claimed that my condition was not real and that I should be treated for acid reflux even though I had tried various treatments over the last two years. He eventually left the exam room without giving any sort of actual help. He is very unprofessional and should not be practicing medicine if this is how he will treat patients who are desperately seeking medical treatment.

Stopped going to Dr Pettis because one of his staff was not following up with getting approval for…read morespecific procedures. Plus they were short with answers on the phone and wouldn't return calls. He's a good doctor but some of his staff need to manage how they speak to people over the phone and follow up when they say they will.

The office staff woman I spoke to was incredibly rude. I am surprised a physician would employ…read moreoffice staff that spoke so unprofessionally. Among other things, when I told her that I'd called five times in the last 45 minutes she said that she was looking at the call log and there was no indication that I called. Implying that I was lying was a surprise and very insulting. But really there are a host of other ways she was insulting and difficult. If Dr. Pettis is as careless about his care as the office staff is about their interactions with patients, then this place should be avoided.

My experience with Dr. Tim Kelley's office was extremely disappointing…read more While Dr. Kelley's medical care was acceptable in the beginning, the office management and billing were awful. I was repeatedly billed for charges my insurance had already paid, and despite multiple attempts to resolve it, they sent me to collections anyway. I ultimately had to insist they contact the billing/credit department themselves to fix their own mistakes. Over the years, scheduling was always difficult. After being away for about three years, I began having serious health concerns, I tried to schedule six months in advance and was told to call back closer to the date. I carefully arranged flights, hotel, rental car, and multiple specialist appointments within a three or four -day window. Then, just two weeks before my trip, the office called to cancel because Dr. Kelley was going on vacation. No real apology. No concern. No effort to accommodate me. Just: he won't be available. When I said this was a major hardship and asked for another appointment, I was stunned by their response: they told me they did not want to continue seeing me because I had not been in for three years. Let that sink in. A former cancer patient returns with renewed symptoms and concern about recurrence, and instead of helping, they refuse care. I then asked for a referral and was given the name of a random head-and-neck doctor--not even an appropriate oncologist for my situation. The lack of compassion, professionalism, and basic human decency from this office was shocking. They even knew it and a day later tried to make up for it with an email and a phone call saying they had done my insurence research to get the right referral. "even though that is my responsibility". Un believable. Go some where else!!!! Like most Dr's these days it's just a business. Nothing more than collect money cover your ass and go home, Dr.s. these days. So sad.

I cannot say enough wonderful things about Dr. Kelley and his staff. Firstly - Dr. Kelley himself…read moreis thorough, patient, and kind . He treated my chronic sinus issues effectively and prevented me from having to undergo sinus surgery . He listens to all of my questions, and treats his patients with care and compassion . His staff is the same way . I love this office ! Thank you, Dr. Kelley !

Where do I even begin. First came to Dr Norman Ge for a consultation on my hearing loss I suffered…read more12 years ago and he was honest and provided me with valuable information and didnt try to sell me any services because he knew there was nothing he can do for me since so much time has lapsed since first losing the hearing. Then I had another issue 2 years later with a hoarse voice and remembered that Dr Ge is an ear, nose and throat dr, so I knew I had to come back to him. From the initial appointment, Dr Ge was able to provide me with a diagnosis and scheduled me a surgery to remove a polyp in my vocal chord (didn't even knew that could happen prior to speaking with Dr Ge). Was some great information and sure enough went through the surgery and everything came out perfect, my voice was back to 100% and Dr Ge was able to walk me through the procedure in the follow up appointment. Really great dr who can provide you with insightful information and does not hide anything. A wonderful surgeon who is able to take care of business, all while Covid was happening. I am thankful for Dr Ge, as he taught me a lot as well as healed my voice. Really appreciate him and his staff, definitely recommend anyone who is dealing with any nose, throat, or ear issues to go to this Dr, you will not be disappointed! Thanks again Doc!

My experience with Dr. Ge was one of the most frustrating and ethically questionable medical…read moreencounters I've ever had. My appointment took place in March 2026, when I saw him for vertigo. The visit lasted no more than eight minutes, and he never examined my ears -- yet my insurance was later billed for "surgical services," which absolutely never occurred. When my Explanation of Benefits finally arrived, the issues were glaring: * I was billed for a 30-40 minute visit, despite the appointment being under 10 minutes. * My insurance was charged for procedures that were never performed. * The incorrect billing items conveniently totaled just over the $200 I had been required to pay upfront. I immediately called the office and asked for clarification on every CPT code listed. After repeated calls in April, May, and June, they eventually removed the charge for the nonexistent "surgical services." At one point, they even called to tell me they were "waiving" the $40‑something dollars I was supposedly overcharged -- before I had even received my EOB to understand what they were referring to. The refund process was another ordeal. Despite paying $200 upfront, I wasn't refunded until late June, and only through Venmo, because they refused to send a check. I then had to reimburse my own HSA with a personal check to fix the mess their billing created. This entire experience wasted hours of my time and left me deeply concerned about the practice's billing ethics. If you're a new patient, pay very close attention to your charges -- both upfront and on your insurance.