December 2025 Update: From the moment we reached out inquiring about options to replace the previous car through the new car purchase process, received exemplary service from Jessica Pineda yet again. Despite having been deservedly promoted to Manager, she took personal interest and executed our deal efficiently and without fuss. Truly a pleasure working with her. The whole process was seamless as she was well-supported by the back office teams. Hope to return for another purchase in 2026. Well-done Jessica and John Eagle Acura! January 2023 Experience: Good communication from Jessica Pineda - very prompt, responsive, and customer-focused. Drove a long distance from the NW to have previous car appraised for trade-in. Ended up switching over to a 2023 Integra Aspec Tech. Negotiations were painless and relatively quick, dealership was eager to satisfy. Finance engagement (with Ding Cheng) too was positive. Kudos to John Eagle Acura for a positive experience, overall. read more

Short Version: Based on my experience, Acura and John Eagle Acura (JEA) do not stand behind their products or repairs when they fail prematurely. After four Acura vehicles and $8,300 in service on my 2014 MDX alone -- all performed at JEA -- customer loyalty carried no weight. Longer Version: My family has owned four Acura vehicles, three purchased from JEA. At 105K miles, my 2014 MDX received major service at JEA, including a timing belt service, water pump replacement, and replacement of both front control arms and both drive shaft assemblies. At 120K miles -- only 15K miles later -- an independent shop identified a leaking water pump and a failing axle. When I returned to JEA, Eric Y. (who I have worked with over 20 years ago since my first Acura), attempted to charge an inspection fee, even after seeing photos of the obvious defect. It was waived only after my escalation to Diane R., service manager. Although Diane and I agreed to limit the inspection to the failed components, Eric Y. wrote the up for a full inspection. JEA then produced an estimate of roughly $10,000, including full-cost replacement of the prematurely failed parts. I asked Diane to submit a goodwill request to Acura Corporate specifically for the water pump and axle. She later relayed an abrupt denial from Acura with no explanation, and my follow up message received no response. Asking a customer to authorize an additional $10,000 worth of work when they would not stand by their previous services and repairs is absurd. Across the life of this vehicle, I have completed all major repairs and services at JEA, totaling approximately $8,300. That history appears to have had no bearing on Acura's or JEA's willingness to stand behind their work. Based on this experience, I cannot recommend Acura products or John Eagle Acura. read more

John Eagle Acura - Blue chalk residue. Anyone can see this is a water pump leak. - Car Dealers Near Me - Houston, Texas

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Bought a new car here. i put 10 k miles on a brand new TLX in the last 6 months. It's been in the shop three times now and I'm waiting a week and a half for a part to get it back. A different dealer has offered me more money for the car than these guys to get out of it. Mind blowing at best. read more

I'm going to give them 2 stars bc my last two experiences were pretty good. I've gotten my key battery replaced and a technical / Bluetooth issue repaired here. Came in for splash shield screws / clips. They charge $209 per hour for labor, let's start there. I was physically at the dealership for 3 hours. After 2.5 hours I walked up for an ETA & was told that not only was my car repaired without my approval, it was ready. The repairs were completed without my approval!!!! I spoke with the manager and they gave me a $60 credit but honestly I shouldn't have paid anything because I never approved the service. Then the tech proceeded to say, "they could take the screws / clips off since I didn't approve it," so I can drive around dangerously? Yea, I won't be back. BEWARE!!! *** Updated Review *** Since I can't respond to the managers comment directly, I've updated my review. You lost me as a customer by trying to come on Yelp & essentially lie to save the situation. Your understanding was incorrect. I did not verbally nor electronically approve the service prior to it being completed and I was sitting in the lobby the entire time. I told the manager this when I spoke to her that day. My appointment time was at 2PM and I was there until 5pm. I was not notified that the repairs had began or were completed until I walked up for a status check around 4:10pm and the video showing that my repairs were already completed was sent at 4:16pm, not 90 minutes. I have receipts. Yelp is for consumers to share their HONEST experiences & I'm an elite yelper for that reason. You would've done better just not responding. Thanks for the number but I don't plan on calling or visiting again. read more

Shady sales practices with add-ons galore, forged our signature, refused to refund a clearly overpaid document charge, and more. Unlike us, I hope folks read these reviews before they give JEA their money. Big regrets! read more

Update- Things are really starting to go downhill with the lease of my RDX. Apparently the DMV says there is no record of a plate being ordered and now I'm at a loss because I can't get any answers to when or if I will have a plate soon. The temp tag I was given at dealership has expired and I have had to pay to get a 30 day extension.....I'm not happy at all! Why lease or buy a car here if it's going to come with this kind of headache. Our sales guy Roman has tried to help as much as possible but it seems that someone is dropping the ball after the sale. read more

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Don't purchase a vehicle for the new year... WARNING: Stay away from John Eagle Acura of Katy. This dealership engages in misleading and unethical practices. Just TWO DAYS after buying a pre-owned vehicle, the check engine light came on. I brought it back, and they did NOTHING to actually fix the problem. This is not an accident--it's carelessness or deception, plain and simple. Do yourself a favor and read the Google and Yelp reviews before wasting your money. There is a clear pattern of customers being sold problem vehicles and then ignored. Do NOT buy a pre-owned vehicle from John Eagle Acura of Katy unless you want immediate mechanical issues and zero accountability. read more

If you value your time, money, or dignity -- avoid John Eagle Acura at all costs. It's been a long time since I've truly hated anything or anyone with such intensity, but John Eagle Acura has managed to reignite that kind of deep, burning disgust. Unfortunately, I was naive enough to go to them not once, but twice -- and this is me owning up to that painful mistake so you don't make it too. As they say, life's most valuable lessons don't come cheap, and John Eagle Acura has certainly been a costly teacher. Our first experience was a nightmare. We bought a vehicle from them a couple of years ago, and they lied, manipulated, and used shady tactics to twist words and pressure us into extras we didn't want or need. One thing that still infuriates me to this day was being told we had to buy a full bundle of add-ons just to get the tire and rim protection package, which was the only thing we truly wanted. Later, I found out that was an outright lie. When I confronted their General Manager, Alice Cao, she admitted it was a lie -- we could have bought the tire and rim protection separately. When I explained how frustrating and disappointing it was to be manipulated like that, her response? "Well, you didn't have to. No one forced you." That level of smug, cold indifference from someone in her position was appalling. No empathy, no apology -- just a complete lack of accountability. It was clear: as long as they got the sale, they couldn't care less how it happened. I swore I'd never go back. I even avoid them for basic maintenance. I'd rather drive 20 miles to Sterling McCall Acura than ever set foot in John Eagle again. But... this brings me to the second time. My husband was pressed for time and, despite my warnings, took our other Acura (not even purchased from them) to John Eagle for a simple oil change. One thing led to another, and he got what seemed like a decent offer on a new vehicle. He was excited -- I was reluctant. But I caved, because hey -- it's not always "happy wife, happy life." The men in our lives deserve happiness too. To be fair, this time around we knew better. We'd done our homework and were more prepared. They gave us a decent deal on the vehicle. But true to form, the dealership still found ways to show their greed and shady pricing. They tried to charge us $934 just to change the emblems -- something that is laughably overpriced. But I wasn't surprised -- this is John Eagle Acura, after all. Then they wanted $742 for basic weather mats -- the exact same ones I found online for $202. I understand dealerships can set their own pricing, but this level of markup is just another reminder of how this place operates: maximum profit, minimal ethics. Time and time again, this dealership proves itself to be shady, manipulative, and shamelessly money-hungry. Shame on me for giving them a second chance -- but maybe my costly experience will help someone else avoid making the same mistake. Do yourself a favor and stay far, far away from John Eagle Acura. read more

!!!!"Warning: Be cautious with this dealership! Before making any end-of-year purchases, do your homework--check Facebook, Yelp, Google, and other reviews. Protect yourself and make an informed decision!"!!!! The check engine light 2 days after purchase has now come on for a second time less than 30 days of purchase, raising serious concerns about the condition of the vehicle at the time of sale and the quality of the service performed after the initial issue. August 2, 2025: Brought the vehicle in due to the check engine light. Diagnosed with a misfire; spark plugs were replaced. August 9, 2025: Service was rescheduled for a weekday to allow a more thorough inspection. August 12, 2025: The vehicle was "inspected" and passed, but your technician was not made aware of the original issue or diagnostic results. As a result, the core issue was never addressed. August 28, 2025: The check engine light returned. This indicates that either the original issue was not properly repaired or the system was reset without resolving. read more

Dear John Eagle Acura, In response to my last review, as a consumer we strive for transparency and fairness as well. While being as accurate as possible with describing a vehicles condition to a customer, this should have been included to the other family regardless of where the vehicle was in the selling process. This Jeep Wrangler is NOT hard to get under to examine these issues. Those with less experience in purchasing vehicles may not have the knowledge, however, we should be able to rely on the dealer with providing as that say, "We strive for transparency and fairness in all our dealings.." & "Our aim is to be as accurate as possible when describing a vehicle's condition to potential customers." I, as well as my family have personally made up our minds how we feel about this place. No phone call will fix that. The best possible thing you can do as a business is to be HONEST and contact the family that purchased the 2017 Jeep Wrangler. If transparency, accuracy and fairness is the name of your game, then I see you having no issue doing this. read more

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I negotiated a 2025 Acura TLX Type S over the phone with Sales Manager Charles Reese as they are in Houston, TX and I'm in El Paso, TX. I had two offers one for $59,000, contingent on me financing through Honda Financial and the other for $64,000. I agreed to the signed $59,000 offer and told the Finance Manager Ding Cheng that I did not want any add-ons, tire package, GAP insurance, paint protection, or anything else they had to offer I just wanted an out of door price. Charles told me that for them to give me a $4000 rebate I would need to finance with Honda Financial, and Ding Cheng pushed an 8.14% APR for 84 months even though my credit score is exceptional. When the final paperwork was presented by the Finance Manager Ding Cheng, I was now engulfed in a bait and switch where the price was marked up to a significant unapproved amount, and they tacked on a $2,100 "Appearance Package" junk fee I never requested or agreed to and have no idea what it even covers to this day. Once I saw what they did to me I reached out to Charles Reese and told him I was going to get a lawyer, and he threatened to rip up the contract. Being that I paid for the vehicle to be shipped to me I waited for the vehicle to arrive safe in my garage and then I did a maneuver on them they never saw coming and I refinanced with Navy Federal at a 4.3% interest rate for 72 months within two weeks without making one payment to AHM and received an overpayment refund along with the title to my vehicle, proving the math was deceptive from the start and leaving them to make ZERO interest along with my belief a charge back. They did all that conniving and deceptive labor paperwork for absolutely nothing. And I'm still not done; I am unable to go into details as I have taken several legal actions against this dealership John Eagle Acura. I also had them install some underbody side spoilers on the vehicle and instead of them going off my VIN to get the proper parts they ordered the wrong color and installed them. I had to pay to have the right ones installed and now they want me to pay over $400 to ship the wrong ones they installed back before they refund me. Do not trust any "signed" offers from this management team. They will change the numbers in the final contract hoping you won't notice. Compare every line of the contract, vehicle price, add-ons, VIN, and financing terms against your original offer before signing anything. Know your credit score and you'll be able to have a range of where you should be with your interest rate to avoid John Eagle Acura marking your rate up two to three percent more while trying to align their pockets with profit. I strongly encourage and can't emphasize this enough, read the reviews on this dealership and there is no way that many people could have it wrong. Take great note that they will answer back to the reviews as we all know that not answering back is a sign of guilt, but the one's answering back are the ones making those horrible deals and are just trying to use deception to make you think they are trying to find a solution. I recently retired from Fort Bliss, I would never put my character, integrity, and morals in question, so this review is true and accurate. I strongly suggest you avoid this dealership all together by all means necessary. read more

Beware being sold a preowned vehicle, from John Eagle Acura, lots of complaints are online , and on Facebook. Beware I am writing to express my ongoing concern regarding the vehicle I recently purchased from your dealership. The check engine light 2 days after purchase has now come on for a second time less than 30 days of purchase, raising serious concerns about the condition of the vehicle at the time of sale and the quality of the service performed after the initial issue. Timeline of Events: July 31, 2025: Purchased vehicle from your dealership. August 2, 2025: Brought the vehicle in due to the check engine light. Diagnosed with a misfire; spark plugs were replaced. August 9, 2025: Service was rescheduled for a weekday to allow a more thorough inspection. August 12, 2025: The vehicle was "inspected" and passed, but your technician was not made aware of the original issue or diagnostic results. As a result, the core issue was never addressed. August 28, 2025: The check engine light returned. This indicates that either the original issue was not properly repaired or the system was reset without resolving the underlying cause. Went to another dealership and paid $285.00 for a diagnostic test and same code came on. 3k later I need to paid, for the same problem I advised them 2 days after purchase. If you value your time, money, or dignity -- avoid John Eagle Acura at all costs. Do yourself a favor and stay far, far away from John Eagle Acura. read more

I spent $2300 here right around Thanksgiving. I've been coming here for my services since I bought the car. I come in for car washes with no issues. Today I came in and got denied. He told me I'm a random person. I think I'll go somewhere else and get my car serviced from now on. I'll give 2 stars cuz usually service is pretty good. I bought an Acura for the car washes and dependability. I think next time I'll just buy the Audi or BMW (which is what I wanted, but wife wanted the RDX). FYI I'm having issues with my boot and linkage again, which I was going to come back and have it checked out. I'll go somewhere else now. Thanks. read more

Worst of worst dealership ever! Don't waste your time money or energy with them. Would not honor warranty or even look at the issue when I have battery issue and asked for diagnostics fee $200. Next thing I know the car got stranded and can't even shift showing transmission problem and unsafe to drive which I took out the battery and took it to the dealership.  They claimed that they can't do anything without seeing the car and refused to even look at it by stating it's their policy and asked to tow it in after putting the bad battery in. Totally non sense and worse service advisor and team; no policy can show me with that requirement at all but just find way to dishonor the 100 months warranty of battery. Really bad and condescending attitude unfriendly and difficult aggressive people made me feel unwelcome. Please don't waste time with them and stay away from Eric Young. read more

I'm updating my review after the situation was eventually resolved. While the beginning of the process was extremely frustrating with the pricing discrepancy, lack of communication around the spare key, and an unprofessional interaction with the sales manager--I do want to acknowledge that the dealership did step in to help make things right. After some back-and-forth, they addressed my concerns, and I am now driving the car I originally came in for. I appreciate the effort that was made to correct the experience, and I'm hopeful that future customers will receive clearer communication and a more respectful approach from the start. Thank you to the individual who followed up and ensured things were handled fairly. While I wouldn't call this a seamless or perfect transaction, I do appreciate that it didn't end on a negative note. read more

Horrible customer service that's why they only have 2.5 starts I bought a truck I thought I was getting a good deal but it was a Lemon. I spent thousand of dollars repairing my truck from a bent axle to lights not working. Terrible customer service. There favorite quote is "As Is". So people don't buy care from this place. Trust me. read more

The service department is completely unprofessional. A simple service (changing a battery) took 2 hours!!! What?! I'm about to sell this vehicle just so I don't have to deal with these jokers. read more

Could not be more dissatified with my purchase. I was rushed into signing and this establishment was soley focused on the sale, not the costomer getting a fair deal. That was never considered. Tried to coherse me into a near 10% loan when we have impeccable credit. I didn't need them to finance me at all. I should have walked away right then , and threatened to, but they found a less terrible rate around 8%. Car supposedly had a detailed pre owned inspection but we have SEVERAL check engine lights every couple of days. Braking system and emmision system failures. I brought it in but the service team said they could not pull any codes. Sales team threw in a $3500 charge on my loan which covers basically nothing after reading the fine print. (appearance package) It was never mentioned. I did not have a chance to decline this package. IT WAS ADDED WITHOUT MY KNOWLEDGE! My lawyer is already working on this matter. This was my fourth purchase at this exact location. Fourth car and last car. Congrats, you have successful screwed over a long time customer. Update: I spoke to the sales manager "Josh" who in his professional way explained that the additional $3500 added to my loan had our initials next to it. These crooks can put anything in the contract, not explain it to you and still somehow sleep at night. That might be good enough for you Josh but the rest of us find this highly decietful. Josh told be my salesman would contact me to help me figure out some of the bells and whistle on the car. As you can guess, salesman Harvey hasn't and I suspect necer will call back. Why would he? He already received his commission. What its all about. read more

John Eagle Acura - Code - Car Dealers Near Me - Houston, Texas

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Not sure if they actually want to sell cars here given the way they treat their inquiring customers. My text message exchange with Muhammad left much to be desired. I asked for information on 3 vehicles and told him I did not receive the emails. Instead of resending he just said "shows sent on my end." I inquired about a few cars and he told me "not the one you asked about." Talking to him on the phone was like the personality of a door knob. Luckily we went back to Sterling McCall and purchased our vehicle the same day. read more

After a decade of myself and multiple family members being Acura owners this is my first negative interaction and I could not be more disappointed. We purchased our daughter's first vehicle from the Acura dealership because of Acuras safety, dependability, and customer service reputation. Purchasing a used Acura I was specifically looking for a precision used from a dealership so I knew I was putting my daughter in a vehicle that was up to date with its service and she would be in something safe and dependable. The vehicle purchased was listed on their website as precision used (I have screenshots from their website posting to prove this) and when we arrived at the dealership to view the vehicle the first thing I did was verify that it was in fact their precision used program, the salesman stated that it was and had gone through the 112 checkpoint. The vehicle had 109,000 miles at purchase, I knowing Acura's asked if the timing belt change had been completed around the 100k mark and I was told that not only had it been completed but ALL suggested maintenance had also been completed as well. The salesman brought me a print out from an Acura service record showing all lifetime routine maintenance along with the timing belt replacement. We drove the vehicle and decided to go through with the purchase. That print out was then taken back to the finance department and once the financing was complete we were handed a USB drive and told that the 112 checkpoint, service record, CARFAX, and finance information was all uploaded on the USB. Fast forward 6 months and we bring the vehicle into the service department for the first oil change and are given a print off of over 6k worth of maintenance that needs to be completed on the vehicle, one of which is the timing belt change that has never been done, and told that it was not precision used and had not gone through the 112 checkpoint. I was told to contact the finance department who then sent me to the sales department. I have spoken to two separate sales department managers who have been defensive, dismissing, and rude. I was told "why does it matter now because it's past 6 months so the precision used warranty would be up anyways" and "that sales person is no longer here so I cannot get his story and cannot tell you what you were or were not told and there is nothing I can do for you except tell you that it wasn't precision used and we do not do timing belt changes or routine maintenance prior to selling vehicles of that age or mileage". The service department manager informed us that the only service performed on the vehicle prior to selling was to replace the tires, a brake job, and paint touch up. The timing belt change is extremely past due per the service department and has been that way for over 7000 miles (meaning it was when we purchased) and the vehicle has dual lower control arm bushings torn that were also present at time of purchase. The long list of other required maintenance is standard maintenance such as alignment, break fluid, transmission fluid flush, spark plugs, etc. I have left messaged with the dealerships General Manager that have not yet been returned and have been told that she is in vacation. I would not recommend this dealership to anyone! The sales team is willing to falsify information and records just to make a sale even knowing a purchase is for a first time teenager driver. This experience has gone completely against everything I have ever known Acura customer service to stand for. read more

Upon arrival I just knew that this was a fit for me, every single worker that I came across provided top customer service, I had such a great experience at the John Eagle Acura dealership. I bought my 2023 Acura MDX A-Spec here last night and the purchasing process was fantastic. Ding, the finance manager helped me out and he was absolutely amazing, he was very professional, answered all of my questions, explained everything perfectly, and I was approved within minutes! If you are looking for a great buying experience with people who truly care about their buyers then you must shop this dealership. I will be back for my next car! I would honestly give it a 10/10 recommendation! read more

John Eagle Acura - Car Dealers Near Me - Houston, Texas

The finance guy (Joseph Conry) was deceptive in communicating about financing and various add on products such as LoJack/Kahua and Permaplate. He would not show any of the terms and conditions until the very end, when you are about to sign the paperwork. He would not printout the paperwork but swipe thru the terms and conditions on his iPad. For financing, he did not disclose the rate and finance charges until the very end after all the paper work was printed out. I will think twice about doing business in this future with John Eagle Acura, which is actually part of Lithia Motors. read more

Patrick was very helpful! Went the xtra mile to get me a good deal. I'm happy with my car ! He was very transparent. read more

I want to express my deepest gratitude to Jessica Pineda for her incredible customer service and professionalism. From the moment I walked into the dealership, she provided exceptional service, demonstrating extensive knowledge of the vehicles and a genuine interest in helping me find the best option for my needs. Jessica was extremely kind, patient, and always available to answer all of my questions. She made me feel valued as a customer, and thanks to her guidance, I am completely satisfied with my purchase. I would highly recommend Jessica to anyone looking for friendly, honest, and professional service for their next car purchase. Truly a five-star experience! ------------------------------------------------------------------------- Quiero expresar mi más sincero agradecimiento a Jessica Pineda por su increíble atención al cliente y profesionalismo. Desde el momento en que entré al concesionario, me brindó un servicio excepcional, demostrando un profundo conocimiento de los vehículos y un genuino interés en ayudarme a encontrar la mejor opción para mis necesidades. Jessica fue sumamente amable, paciente y siempre estuvo disponible para responder todas mis preguntas. Me hizo sentir valorado como cliente, y gracias a su asesoramiento, me siento completamente satisfecho con mi compra. Recomendaría a Jessica a cualquier persona que busque un trato amable, honesto y profesional en su próxima compra de automóvil. ¡Una experiencia verdaderamente de cinco estrellas! read more

I purchased a CPO vehicle from another Acura dealership. Service was due and I called into John Eagle Acura, spoke to Claudio on a recorded line, he provided me general information regarding the services on the vehicle. Acura's CPO program, if the vehicle qualifies, provides the customer the first oil change for free, valid up to 1 year from the purchase date. Claudio confirmed you can take it to ANY Acura dealership as long as the vehicle qualifies, that you do not have to take it back to the original purchasing dealer. My vehicle qualified. Upon arrival, I was greeted by a woman whom did not provide her name, but quickly, Omar told her, "I'll take care of him." In the middle of helping two separate customers. Not a good look, while other advisors were available, seemed very desperate. He then proceeded to tell me to take a seat and wait for him, so I waited 15 minutes, yet other advisors were available. Finally, he calls me, not by name, not by a polite greeting but shouts from his desk to the waiting area, "hey you with the red Acura, you can come now." Extremely unprofessional. I proceed, he takes my information and asks me the reason for stopping by. I explained to him I wanted to get an oil change and check my rear brakes. I explained that the back rotors may need to be resurfaced or possibly replaced but would like a tech to perform an inspection and confirm. He instantly tells me, "I have a guy I can give you a quote, you just need to replace them, not a guarantee he's here today but I'll give you pricing on it." Instantly goes for the money grab without getting a true inspection from a certified technician. Then he grabs some pamphlet with pricing and says, "okay what package and service you want today?" Mind you, it's my first time at John Eagle Acura service. So at this point, i'm frustrated, I told him, "Omar, I'm here for the first free oil change Acura provides when purchasing the car." He says, "it's not free, nothing is free. Idk if you have warranty but even then it's not free." I told him yes it does, I confirmed with another Acura store, verify the information with my vin, it should populate." He says, "well not here so you need to go and take the car where you bought it and go there." I instantly reply with, "you're the service advisor, you should know this information. You seem money hungry." And he replied with, "I'm done talking to you, go over there, don't talk to me and go away." And shoo's me away like a dog with a physical hand gesture. At this point I lose my cool. Omar showed nothing but condescending behavior. His pessimistic attitude is not going to take him very far in fixed ops. I've been in the business for 12+ years and have never experienced such degrading behavior from an employee, whether in retail sales, F&I or fixed ops. I'd like your Service Director, Garry Morris, involved in this matter to discuss the situation at hand and what we're going to do to resolve this. I've taken the proper steps and channels within Lithia and Acura Corporate in attempts to resolve this at a store level. If not resolved, I will gladly contact the corporate offices to get this resolved at a corporate level. read more

I recently had the unfortunate experience of dealing with the finance department at John Eagle Acura in Katy, and I am honestly frustrated with how everything was handled. The Finance Department do not understand Drive Out Price or Out the Door Price. To them it is Drive Out Price plus TTL. The drive out price should be the final price on the finance application. Not a figure higher. From the start, the finance team was less than transparent about the terms of the loan I was being offered. I was given one set of figures during the sales process, but when it came time to sign the paperwork, the numbers seemed to change. The interest rate I was quoted initially was significantly lower than what ended up being presented to me, and there were a lot of hidden fees I wasn't made aware of upfront. I felt like I was being rushed through the process without having a chance to fully review everything. When I questioned some of the charges, I wasn't given clear answers, and it felt like I was being brushed off. The lack of transparency and communication made me feel like I wasn't being treated fairly. I expected a more professional and customer-focused experience, but instead, I left feeling frustrated and uncertain about the deal I signed. While the car purchase itself went relatively smoothly, the experience with the finance department was a real letdown. I would advise anyone going in for financing to read all paperwork carefully and ask plenty of questions before signing anything. Unfortunately, I can't recommend this dealership's finance team based on my experience. I have all the paperwork if some one wants to know how John Eagle Acura CHEATS!! read more

Hello John Eagle customers, an update to my previous post about this dealership. Please note how the response from their general manager talks about how they strive for excellent customer service, and would like to make things right. Don't fall for the B.S.! I contacted this guy 2months ago, three times and I'm still waiting for a call back! Don't buy here, go to a reputable dealership like Genesis, or Sewell. Stay away from John Eagle!! Tell your friends, families and coworkers! read more

Purchased a 2020 Ford Explorer with 17,000 miles from John Eagle Acura. A month later the engine stopped running. Completely out of oil. Had it towed to a Ford dealer as it was under warranty through Ford. They informed me it DID NOT HAVE AN OIL CAP. Oil was everywhere. Moving parts had seized due to be coated in oil. Ford service said it's the 2nd worse engine compartment they've seen. I'd think maybe the cap was just loose and slowly backed off the threads but if that's case it would've been found somewhere along the top of the skid plate. I've never opened the hood. John Eagle Acura service manager said they weren't liable. The best they could do was pressure wash it. Brought up the option of pressure washing the engine bay to my Ford service advisor and Ford refused to do so stating it would most likely damage electrical components. Instead opting for a hand cleaning. Let's look at that further... 1st: A JEA service tech left the oil cap off. 2nd: The JEA service manager recommended a procedure the vehicle manufacturer would not allow because it would damage components. Asked JEA for photos of the engine bay that were taken for the vehicle listing. They refused to answer the question of whether or not the dealership takes photos of their vehicles when they get them in. C'mon John Eagle Acura... why wouldn't you give me photos of my vehicle? Surely they'll show an oil cap and you're off the hook... right? read more

John Eagle Acura - Missing oil cap. Oil soaked engine compartment. - Car Dealers Near Me - Houston, Texas

Best experience buying a car here! I was a very hard customer, but they accommodated my needs effortlessly. They went out of their way to get me into this perfect 2021 RDX CPO that I love! I would like to give credit to John Eagle Acura for proving to my family that their relationship with us as customers is more important that what may make sense from a business standpoint. Our next family vehicle will come from this dealership, and I will recommend anyone and everyone to come this specific location. read more

John Eagle Acura - Car Dealers Near Me - Houston, Texas

What a horrible service!  This dealership called me about two months ago to come today for some recall work. When I showed up, I was told I did not have any appointment. I told them it is not possible, THEY called me to come today. The arrogant guy behaved like it was my fault that I showed up for non-existent appoitment. The whole conversation was absurd. He finally admitted that it was some Omar who called me to make my appointment, and that my part now will not arrive until July, i.e., four months from now.  Mistakes happen, but instead of saying, "Sorry, we forgot to call you that your part is not here and that your appointment was canceled," he tried to put blame on me. Obviously, they had no problem calling me about ten times when they wanted to buy my car prior to my lease expiring. They were just not taking no as my answer; they just kept harassing me for months, trying to convince me to sell my car. Or sending me a crying letter last October how badly they need more business from me. After I am done with this recall part, I will rather drive far away than deal with this place again. read more

Took my car for service recently. The process to schedule a was easy and efficient. The service team made recommendations on what was needed and wasn't overly pushy about making sure you get what they "recommend". Pro tip - go early and your car will be done early. Also just ask what type of discount they can provide you to help with the fees. They should more likely be able to give you something to help with the cost, read more

Although service center were temporary short staffed and over booked when I scheduled. Thankfully there was a spot available for me. Eric Y. and the staff took care of my vehicle and thank God my car is under warranty, I am extremely happy my vehicle is in way better shape and I have it back to drive. Yay! Thank you for servicing and taking care of my car. read more

Eric L younger took very good care of me and his communication was 10/10. Came in for the recall for my 2017 Tlx car had a longer repair so they set me up in a nice loaner vehicle and made the whole experience stress and anxiety free I really appreciate that- Max read more

Don't buy here if you want to get ripped off the sales man there are rats very disrespectful and the manager don't want to will discriminate you They will charge you for reconditioning the car And made up packages don't waste your time buy from a different dealership read more

I came here a month ago because out of nowhere all of my warning lights popped up in my car. So I freaked out and decided to take my car here to get it diagnosed. Waited a couple of hours and then they tell me that it was my forward facing camera. I didn't listen to the mechanic's diagnosis because I didn't realize that he was actually talking and explaining it on the video. All I saw was the vague description of what needs to be done to my car. I did not like my service advisor. I already had a bad vibe from him from the get go. Not personable and really didn't seem to have any concern and just acted like he was the mechanic and knew what was wrong with my car. I took it to my cousin who used to be a BMW mechanic to get a second opinion, and he said it was just my rear brake sensors that was setting off everything. Sure enough, I took it to my local mechanic and got everything fixed for $300 vs this place charging me 2K for something that wasn't even the issue. I hate dealerships, and now I still see why I do. Always trying to cheat you. Please hire people who know what they are doing, and someone who is more personable and doesn't give off jerk vibes. read more

2021/2022 is a new car buying world. You have to have realistic expectations and be aware of the market. Ask the right questions before go and understand the many dealers are adding "fees"for things like LoJack and window tint. Know that this exists and ask so you are not surprised. Brenda Guzman was very upfront about the exact number BEFORE I came into the store. The vehicle we were interested in was clean and ready for a test drive. Everyone was friendly. They were clear in the pay off process and there were no surprises in finance. Yes, most dealers will ask about extended warrantee etc. This is standard, they had absolutely no pushy behavior just informational. They even rode along with us 40 miles to our home to pick up a second trade so we didn't not have to make two trips. What makes them stand out to me: as we were driving away I noticed a windshield chip that was starting to run into a crack. We stopped and showed Brenda. She said she would take care of it and make it right. It was a Mercedes with an expensive windshield. I was leary to walk away with nothing in writing, but did. Within a couple of days they had STA Glass (super group) call me to set up an install at my home with oem glass. How people deal with challenges separates the ok from the great. We are very happy with John Eagle Acura and would recommend. Brenda was great, super responsive and very easy to deal with. read more

Be careful, very careful. Do your homework with the numbers. They are a classic bait & switch operation. We were there 2 days ago to buy 2023 Acura MDX. The salesperson was nice, car drove well. They add 'luxury package' for $2495, permaplate, lojack etc to all car/, whether you want it or not. Irrespective we negotiated the price which included trade in for our current SUV. After waiting for 75 mins, the finance person met me. He was slim shady to the max, more interested in upselling various packages adding thousands of dollars to the sale price but they focus that your monthly payment goes up by only 50-80$. He then quoted me 7.59% APR for 84 months, despite having excellent credit and Acura's website offering 3.9% APR for 24-60 months. He just kept pushing the higher APR deal!! Met the manager, who said Acura's offer cannot be combined with the car price & gave me 3 options #1 Buy car at negotiated price at 7.59% APR x 84 months & refinance if I wanted #2 Pay cash #3 Acura offer of 3.9% APR but pay extra $3000 on top of the negotiated price I refused and walked out. If you do the math, I would be paying extra $8k in interest (7.59 compared to 3.9%). Asked for my car back (literally had to get from their lot) and drove back home. On top of all this the salesperson, had the audacity to text me next morning to tell me they still want to sell the car on same terms. So thankful, I did not put a deposit down or else I would be in the same predicament as another reviewer. I ended up getting the MDX at 3.9% APR x 60 months, with 1000x better customer experience at Sterling McCall Acura next day. This finance scam seems pretty standard at this dealership, looking at all the Yelp reviews. Buyers beware. read more

The dishonesty is real!! I have always believed that the car dealership was more expensive than other auto repair shops but I thought it was worth it because you didn't have to worry about them trying to scam you or lie to you about your car issues! But nothing could be further from the truth with this dealership!!! Blatant lies and scamming from this John Eagle dealership service!! What happened to the John Eagle of yesteryear?? It's not the same!!!! It's been sold but it's still uses the John Eagle name. You should run, not walk from this place!! They are very dishonest and I am DISGUSTED!!!!! read more

After only having my Volkswagen Passat r line for 8 months my transmission ended up being faulty. Thankfully I had warranty so they are fixing it for free but they refused to give me a loaner because my car isn't an Acura or a "certified pre owned" which was never discussed when buying the car so I have been carless for a month & a half now. They also said they weren't qualified enough to work on Volkswagens & had to drive my car to a Volkswagen dealership to be fixed. If they aren't qualified to work on Volkswagen cars they shouldn't be selling them in the first place. It has taken more than a month for my transmission to ship from Germany which is understandable but leaving me with no car for a month & a half is ridiculous. Next time they need to tell their customers only Acura's or certified pre owned cars can receive loaners. Will not be purchasing from this Acura dealership again. On top of that I paid almost 30k for this car now it's only worth 14k so they will definitely overcharge you. read more

John Eagle Acura - 2017 Volkswagen Passat R-Line - Car Dealers Near Me - Houston, Texas

Recently purchased 2023 MDX from John Eagle Acura, sales was Michael. The service was extremely great. I read all the reviews below, and considered if I wanted to buy the car from this store. Because I lived very close to the store, so I decided to stop by just to look. Michael was extremely helpful, nice, and professional. He was very knowledgeable, knows the vehicle. He understood my needs, and what I looked for. Gave a great deal. When I was ready for finance, I was very careful, due to all the reviews. But that was not needed. I had a pre-approval from my credit union. They not only matched my approval from my credit union, but also gave me a great deal on the warranty for the car. Ding was the business manager who did my transaction. Only thing I will say that can be an issue is that I did wait for about 40 mins to go in the office with excellent credit. Overall, the whole sales process was a great experience. I would definitely highly recommend this store to my friends and family. I normally don't write positive or negative reviews, but just saw all the reviews here, and I feel there are some miss leading information, I almost didn't come to this store, just because of the reviews, and would have been missing out on a great deal. Thank you John Eagle Acura for getting me a great deal, great service, especially Michael and Ding! Highly recommend!! read more