I wish I could leave a different review, things started out great but the end result was my nightmare. This is so disappointing and not the first experience I was hoping for as a new home owner. My partner and I just bought a home at the end of September. We hired Joe based on previous recommendations. We had him in to do the floors before anything was moved in to make it easy. I helped with the previous floor removal as we were on a time crunch and he was squeezing me in between other jobs (should've known). When he came in after the original floor removal, he did an assessment of the sub-flooring and said everything was fine. I told him I wanted brand new floors that turned this old house into the gem it was meant to be. I wanted something to last 30+ years. This wasn't a cheap install either. Fast forward to the last day when he was "finished". I took a look around our brand new home only to notice the fine details not being met and my floors creaking and moving as we walk on them. When I asked about the movement he told me that we didn't have flat sub flooring so it was the houses fault. Not once did he mention this would be a thing during the week he took to install, so you can imagine my surprise when he said it was finished! Then I took a look around to notice all of my brand new baseboards floating off the wall as well as pieces not cut to the right size, so he "made do" with what he had. I asked him about the baseboards and why they look like that for him to reply that my walls are the problem. He also told me once I put furniture in the house, I wouldn't even notice it. I have tried to get ahold of him for months now as he didn't finish the flooring under the water heater and said he would come back to finish that when it was replaced (it was replaced in February and I haven't heard from him since). I also have a hole in the floor for a vent cover that he didn't cut to a standard size so I can't find a vent cover for the hole in the ground. To say this experience was a nightmare is an understatement. And the worst part is, he won't return my calls or admit to any of the mess ups he has done so I am left with no choice but to post this post for everyone else to be warned. Sad thing is I see many good reviews, which makes me wonder that because I am young and a female, if he took advantage of me and what we had going on at the time. Overall if he couldn't get the job down in the time he said, he should've communicate. If my subfloors were bumpy and going to cause the floating and movement, I would've wanted to fixed and that should've been communicated. And if the walls are wavy and the baseboard didn't sit flush, I would've expected caulk and more nails! Overall I would give him a 0 star review...do not recommend. read more