I had a hitch installed on my Golf Sportwagen about a month ago. There was a lot of labor involved…read morebecause the bumper cover tail lamps and rear reinforcement all had to come off. The installation took about 3 hours but they only charged me for one and the price installed for the hitch with wiring was reasonable. When the vehicle was on the ramp my abs light was on. The tech explained to me that u haul has a insurance policy and they would cover it if the vehicle had to go back to VW. Fortunately when they took the vehicle off the ramp the light went out. Even though I didn't need it I was put at ease that they would cover it if there ever was a problem. I would highly recommend.

These guys would not honor a quote I got online for labor and tried to get $50 more bucks out of…read moreme. When I showed them the my quote they badmouthed customer service and refused to do the service even after I reluctantly agreed to pay it. Awful. Avoid this store.

Clueless persons working there. Don't know a single fact about their inventory. Unfriendly…read more Attitude--if you're serving the public, get rid of the poor attitude. You are in customer service--don't tell a customer to look up your products on the corporate website. You do it: that's what you're being paid for in case no one ever told you. Never going into that Uhaul again.

As you can see, no stars were selected. This place (for a lack of a better word) SUCKS. Made…read morereservation for 10' truck so we could move my son from college back home. Took the day off from work, time, gas (200 miles round trip), tolls .... no truck. I was told by the clerk at the Poughkeepsie location that I should call the 800 number because I may get a better response from them. Once I did call, customer service motto there should have been "how may I NOT help you." They put in a call to the "Call Center" which I was told would probably not get back to me for two hours. They were right. They never even got back to me in 3 hours. I had to make several calls and had to leave without my son's belongings. Had to come back another day and this time, we got a truck.... you know why? WE USED U-HAUL. Live and learn.

Do not recommend. Thought I would try a different home-town repair shop, do local business, support…read morethe local economy. Big mistake - horrible experience. Rob created a BIG problem during $1800 of work to my car, leaves me stranded for 5-6 days, and blames the customer for the problem. He knows this bad review is coming, horrible treatment from this shop. Treats me like a villain over the phone - will not take payment over the phone because I am a "new" customer. How much hassle are you going to give your new customers? Never heard of such treatment. Will never return, as I now have to spend significant more $$ to have ANOTHER shop fix what they caused.

Don't need the aggravation and nastiness. Tried to explain something and the got arrogant and…read moreobnoxious.

Manager was abrupt for mis understanding poor business will never rent truck there again rented…read morethere for yrs any manger that acts like that rude should be removed stated there for 8 yrs business must be at a decline with a week mind main office must hire tic toc employees very poor service upper management should see as they say u get what u pay for

Save your TIME and MONEY, there are other options! I ordered and paid for a trailer hitch install…read moreat this location. Purchase and appointment was made on U-haul site and confirmed via e-mail. The evening before my appointment, car was dropped off, but I was told that my order wasn't in the system and they didn't have my hitch in stock. I asked for the manager to call me the next day which did not happen and when I called for an update I was told that the trailer wouldn't arrive until the following week (a week after my appointment). I encouraged them to find a solution (ie. have a hitch overnighted) as I needed the hitch for a weekend trip. No initiative was taken and no care was offered. Customer service is polite, but inept. My husband and I each called the 1-800 number and were transferred to various departments (at over 2 hours of hold time - I timed each call) no one offered the least bit of help. We finally had to throw our hands up and rent a car with a hitch for our trip. Getting U-haul to reverse the charge was also a process. I wouldn't trust this company to sell me a cardboard box, much less a trailer hitch or moving truck!

This review is for the service that I received today. I purchased moving boxes and supplies a…read morecouple of weeks ago and did not need as much as I purchased so I came back to return the unused supply. They happily took it back and refunded me for the returns. They even helped me remove the items from my trunk. Thank you very much. Please remember to tip these people if you use their services. The five dollars I gave them for assistance. The $5 tip I gave them was very well received. Please, be kind.

First off, before you have to read all the way through this saga, I will simply say this…read more NORTHSIDE AUTO IS THE VERY BEST. I was involved in a serious deer strike. The deer went airborne and struck the center front of my sedan. At the scene, the responding officer and I discussed the likelihood of the vehicle being totaled. It was towed to Northside, a shop I had no prior awareness of as a repair facility. I arrived the next morning close to opening to discuss what I thought was the end of my new car. Josh met me, immediately knew which vehicle I was there for, then walked me out to review what he believed were the major concerns. My insurance company demanded that no work begin until the police report was released, a process estimated at 7-14 business days not including an upcoming midweek holiday. Josh spoke directly with the adjuster, was able to get the rental process moving, then began a tear-down to start the estimate while we waited on insurance. Throughout the entire repair, Josh and the team regularly contacted me to advise on concerns, delays, or insurance red tape that needed attention. The Northside team handled the insurance company so thoroughly that I never heard from the adjuster again beyond the initial estimate. Let's talk about the repairs. All OEM parts. Paint is flawless. Fit, gap and adjustments are fully dialed in. While completing the project and calibrating the entire new front-end sensor system, Josh called to advise that a fault code was being thrown. This was one I had previously visited the dealership for. The Northside team traced the cause to a corroded electrical connector, ordered a replacement, then ensured all applications, sensors, electrical components, plus cosmetic details were corrected properly. While the car was there, I asked for a few minor cosmetic corrections outside the scope of the accident work. These issues were handled separately and completed with the same level of flawless workmanship. Pick up I arrived at the shop and turned over my rental vehicle to them, yes they also assist with rentals. Josh walked me through the completed repairs. My car had been fully detailed, and a Northside Autobody care package was waiting inside. All in all, while the experience of hitting a deer with my new car was horrendous, everything from Redl's tow with Greg through the complete project at Northside, plus Josh's professional approach, made the entire experience far easier and honestly a bit enjoyable. Top-notch work. Top-notch people. You will not find a cleaner repair facility.

From start to finish, they were amazing. I mainly dealt with Dustin who was INCREDIBLE! He helped…read moreme navigate my complicated accident and advocated so hard for me! My coworkers recommended them to me and I will now recommend them to everyone!