Do not pay your bill without going over the receipt. That's if you get a receipt!!!! I paid and…read moreeven gave a tip.... The labor on the hitch was 100.00 the labor on the wiring was 125.00 . The wiring was not completed yet I paid the full price. At the time of pickup computer was down so I didn't see the receipt. The technician said that there's no way to run the wiring out of my van. So he wrapped up the wiring and said that I will have to do it myself.....what did I just pay for......and when I was going to move my van out of a parking spot the next day lights on my dash cam on on. Something is wrong? Never again will I trust U-hall

These guys would not honor a quote I got online for labor and tried to get $50 more bucks out of…read moreme. When I showed them the my quote they badmouthed customer service and refused to do the service even after I reluctantly agreed to pay it. Awful. Avoid this store.

As you can see, no stars were selected. This place (for a lack of a better word) SUCKS. Made…read morereservation for 10' truck so we could move my son from college back home. Took the day off from work, time, gas (200 miles round trip), tolls .... no truck. I was told by the clerk at the Poughkeepsie location that I should call the 800 number because I may get a better response from them. Once I did call, customer service motto there should have been "how may I NOT help you." They put in a call to the "Call Center" which I was told would probably not get back to me for two hours. They were right. They never even got back to me in 3 hours. I had to make several calls and had to leave without my son's belongings. Had to come back another day and this time, we got a truck.... you know why? WE USED U-HAUL. Live and learn.

Do not recommend. Thought I would try a different home-town repair shop, do local business, support…read morethe local economy. Big mistake - horrible experience. Rob created a BIG problem during $1800 of work to my car, leaves me stranded for 5-6 days, and blames the customer for the problem. He knows this bad review is coming, horrible treatment from this shop. Treats me like a villain over the phone - will not take payment over the phone because I am a "new" customer. How much hassle are you going to give your new customers? Never heard of such treatment. Will never return, as I now have to spend significant more $$ to have ANOTHER shop fix what they caused.

Don't need the aggravation and nastiness. Tried to explain something and the got arrogant and…read moreobnoxious.

I came to this location last month, and I received some excellent customer service from Tomas. He…read moretried everything in his power to assist me. Yes, he is 5-star. The truck was clean and it ran excellent. He is young, yet professional and knowledgable about the products. This is my second time working with this young man, and he is always kind, and helpful. I will continue to come to this U-Haul to do business because of him. Again, thanks young man for helping me. Your loyalty and dedication makes a difference. I will spread the word about my experience with Tomas her at U-Haul. Thank you

Manager was abrupt for mis understanding poor business will never rent truck there again rented…read morethere for yrs any manger that acts like that rude should be removed stated there for 8 yrs business must be at a decline with a week mind main office must hire tic toc employees very poor service upper management should see as they say u get what u pay for

This review is for the service that I received today. I purchased moving boxes and supplies a…read morecouple of weeks ago and did not need as much as I purchased so I came back to return the unused supply. They happily took it back and refunded me for the returns. They even helped me remove the items from my trunk. Thank you very much. Please remember to tip these people if you use their services. The five dollars I gave them for assistance. The $5 tip I gave them was very well received. Please, be kind.