Amazing Service and went above and beyond to help us with a rental last minute!…read moreThank you for being a life saver!

My out-of-town family rented a car here earlier this month, Matthew was super helpful, helping us…read moreavoid a fee that didn't appear on original quote. He meticulously documented the car condition with his camera and made sure we were comfortable with everything. Pro tip: depending on rates it can be cheaper to book a one-way rental than pay a car service to JFK!

Worker was completely rude, attempted to charge me 200 extra than what i was told over the phone…read more Worker over the phone was also completely unprofessional, quoted different prices each time i asked and asked me where Poughkeepsie was. Stay away from this business if you are in need of a rental and do not give them any money.

if i could give -100 stars i would!!! customer service agent working there has a very nasty…read moreattitude!! the car i received reeked of cigarettes but there was no other car available so i had to take it!! then they held almost double the price of the rental against my major credit card and told me it was the prorated amount!! i never heard of that especially using a major credit card!! when i spoke to customer service i was assured i would have two days credited back but nothing was sibmitted!!! the nasty customer service agent at poughkeepsie ny ibm rd location gave me one day just to get me out of his face!!! do not rent from the ibm rd. poughkeepsie ny location ever!!

I travel to Poughkeepsie regularly for work and often spend extended periods away from home. Every…read moretime I rent from this Enterprise location, Kelly and the team make me feel like I'm being welcomed to my second home away from home. The staff is consistently friendly, efficient, professional, and present. The rental process is always smooth, and the vehicles are clean, reliable, and well maintained. It is clear that the team takes pride in both their customer service and the condition of their fleet. Having a dependable and welcoming rental experience makes a tremendous difference when traveling for work, and this branch delivers every time. I highly recommend the Enterprise team at 696 Dutchess Turnpike.

Caught a flat on 87 headed south and this location came through for me last minute. Kelly got me…read moreswitched into a safe car and I was able to continue on with my trip. That girl really stepped up for me when I REALLY needed it. She needs a raise. Thank you Poughkeepsie Enterprise!

We all dread rental car companies with the long line and the wait time. But this was by far the…read morebest experience I've ever had with a rental company. Cassidy R.,the branch manager, welcomed us right in. They had crayons and coloring books to keep the kids entertained. As a parent I appreciate these efforts from a business. Since I was dealing with an insurance company, Cassidy had everything set before I even arrived. She helped me through the process every time, helping me get an upgraded car with the insurance. I was maybe there a total of 15-20 mins max. I appreciate employees like Cassidy and she should be recognized by her employers.

Terrible location, I picked up the car and dropped off other location 56 miles south 1 hour later…read morespeaking to enterprise customer service. They over-charged my credit card. It is fraud. I spoke to enterprise customer service twice after the incident, they said they were going to give me the refund, they never did. Never use this location. if Enterprise would like to resolve this, you can reach me at berkany@yahoo.com, would never trust their phone conversation. VEH #1 2024 CHEV MALI 0T16 VIN# 1G1ZD5ST0RF123087 LIC# CKF2582 MILES DRIVEN 67 SUMMARY OF CHARGES Charge Description Date Quantity Per Rate Total TIME & DISTANCE 04/26 - 04/27 1 DAY $44.99 $44.99 ONE WAY FEE 04/26 - 04/27 1 RENTAL $200.00 $200.00 Subtotal: $244.99 Taxes & Surcharges CAR RENTAL SALES TAX 04/26 - 04/27 12% $29.39 SALES TAX 04/26 - 04/27 8.125% $19.91 Total Charges: $294.29 Bill-To / Deposits DEPOSITS ($294.29) Total Amount Due $0.00 PAYMENT INFORMATION AMOUNT PAID TYPE CREDIT CARD NUMBER $294.29 XXXXX xxxxxxxxxxxxxxxx

D'Andre helped me switch over a rental from two separate reservations and billings. He saved me…read morefrom having to go back to LGA airport. He was so kind and patient and never acted like my request couldn't be handled. He also multitasked other customers while trying to help me. He was a rock star and I really appreciated his help so I could get back on the road. Thank you!!

Great customer service, Chase and Leonard were kind enough to pick us up and drop us off to the…read moreBeacon train station which was really appreciated. I love renting from this location when I have the occasion to get out of NY city.

The staff were extremely helpful throughout the rental process. Kudos to Brandon Jones, branch…read moremgr, for his personal care and assistance. A deer hit my car so it went into the shop for repairs. Insurance covered the rental and the entire process was easy and hassle free. Thank you!

Andrew was super friendly. Provided helpful and efficient service. Explained all the ins and outs…read more(tolls, gas, etc) which was helpful.