Cancel

    Open app

    Search

    Hertz Rent A Car

    2.2 (49 reviews)
    Closed 8:00 am - 5:00 pm

    Hertz Rent A Car Photos

    You might also consider

    Recommended Reviews - Hertz Rent A Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    0 stars. Small context I am an under 25 driver I came in fully prepared that there would be some hiccups due to the age and it being my first time renting a car. Hiccup is an understatement. Staff was incredibly rude from start to finish, you can't even get a word in without a snarky comment and an incompetent manager who refused to believe their employees need training in costumer service. All while their phone rings and rings in the background and none of them care to answer. Went in for an EV car since it was the cheapest option was told it was considered a sports car meaning no young drivers. Nowhere on the hertz website did it say an EV was considered a sports/luxury car. We did research in hopes of avoiding this. "Young renters are excluded from renting certain specialty vehicles and from renting from the Dream Car® collection, Prestige collection, and the Adrenaline Collection®." But you know whatever, not this specific location's fault the company refuses to specify and allows bookings that can trick young drivers into reservation cars they are not allowed to get. The employee, Sam, offered the next lowest rated car which was more than double then my original reservation but again not their fault the website is misleading. We were told it'd be "$260-270" and that was that, I put my card in and go to wait for the car. Then I get notified my card was charged $475. I went back to ask why was I charged nearly $500 when I was told $260 and that's when a simple "sorry I didn't mention there was a $200 deposit" would have been enough instead I'm immediately met with hostility and condescension. "Most people know about a deposit." "I can tell people there's a deposit and they say ok" "I told you there was a deposit go get your little friend back in here and ask her" Common curtesy is to tell someone how much you are charging them, fees and all. I explained that and instead of again a simple apology he threatened to cancel the entire reservation instead. After a lot of back and forth and pettiness I haven't seen since high school from this location's staff I was able to leave with a car that cost me over 5x the price I reserved online. The cherry on top was the employee Sam offered to help us change our drop off location if we called the store as a way to better the whole situation. Turns out as mentioned earlier they don't believe in answering their phone. All calls are left ringing til it drops or someone on the other line hangs up. First time renting and probably last time rather just drive my own car 20 something hours if it means avoiding lazy and rude staff like this.

    See all

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    17 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 5
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Eileen E.
    45
    18
    15

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of A J.
    0
    4
    0

    2 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    2 years ago

    This location never has the cars I reserve and never tries to get me in a car. The customer service is poor, and the girl there is rude.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dee A.
    37
    2
    0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Armand S.
    26
    66
    138

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    18 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of V C.
    0
    1
    0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jim T.
    852
    69
    28

    13 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Brian S.
    0
    168
    86

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of M P.
    0
    22
    1

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Very nice service..!! Very fast..! No waiting time at all..!! I really like it.. the car was clean and in very good condition..!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    I have a vacation home in Florida and use the Orlando airport Hertz, several times a year.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Car Rental 207 times last month within 15 miles of this business.

    Verify this business

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.7(72 reviews)
    4.2 mi

    I selected Enterprise for my daughter's college move in and my experience was excellent. I had…read morestopped in the week prior just to see if they had the vehicle that I had reserved which was a half ton pick up with seating for five people. When I arrived to the office on Duchess turnpike, Mark greeted me and took time out of his day to show me a few options. Although the trucks that he showed me was not the one I eventually wound up with I was pleasantly surprised with the Nissan titan. This truck had enough cargo space for my daughter's belongings and to seat three people comfortably. The trip was over 300 miles one way and this vehicle had more than enough power and more than enough space to meet our needs. I was even called the day prior to my reservation and I guess it was available that day. However, I was working and was not able to pick the vehicle up one day sooner. I felt that was a nice touch so that's what set the tone for the remainder of my interactions with the staff. Check in was super easy and everything now is digital so you got your contract via email. They did a walk around to show me any prior damage which was appreciated and when I returned the vehicle, the same a walk around revealed no additional damage, so the return process was equally simple. I had used enterprise many years ago, and I would have to say this experience far exceeded my prior experiences not at this location!! So great job I would definitely recommend this business to anyone in need of a short term or weekly rental.

    I just don't happen to like cars that reek of marijuana and dirty interiors. Call me fussy. I…read moreordered a small sedan, yet they insisted that I rent a huge truck. Call me fussy, but repeatedly I declined. I have insurance so I don't need additional despite what they say. Call me high maintenance. They're the only game in town, but they truly suck.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

    See all

    Hertz Rent A Car - carrental - Updated May 2026

    Loading...
    Loading...
    Loading...