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    JOANN Fabric and Crafts

    2.6 (55 reviews)
    Updated over 3 months ago

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    Edit: I can't say enough good things about online customer service. After sending them proof of my claim, they took care of the issue and ensured I received my full refund for the cancelled item. I don't know what the problem at the store was, but I must give Joann's corporate customer service credit for handling the complaint fairly and expeditiously. I was ripped off! My order says that I picked up the Fiskars 5pk Straight Rotary Blades 45 mm, but when I went to the store I was told they were out of stock and that the money would be reimbursed to my gift card. I even took a screen shot of the order that showed they were out of stock. The sales lady said the money would be reimbursed within 5 days of the order, but instead now the order says it has been picked up! This is a horrible way to do business! This has happened before, but I didn't have picture proof that the item was out of stock when I picked it up. This time I do. I demand to be reimbursed for the items I did not receive or to actually receive the item. This is completely unacceptable and makes me never want to purchase from Joann's again!

    JoAnn in Hesperia, CA April 4 2020.

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    1 year ago

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    4 years ago

    The staff here are ALWAYS super friendly and very helpful! I go here all the time, at least 4-5 times a month and every time it's a joy!

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    Page 1 of 2

    Ask the Community - JOANN Fabric and Crafts

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    Pier 1

    Pier 1

    3.2(10 reviews)
    0.0 mi
    $$$

    I went in yesterday and a really nice woman helped me. I picked out what I wanted. But, I needed to…read moremake sure it was what my girlfriend wanted before I bought it. I went in today. I grabbed some of the baskets and loaded up about $200 worth of plates and bowls. The guy behind the counter was named Joshua. Really nice guy. He rang me up and was very friendly. I had no complaints about how he treated me. Pier1 gives a military discount too!! I can't give more than 3 stars though. While my items were being wrapped, Joshua was talking with another employee. He was giving her some type of training tips or something. This customer was standing at the counter and was being ignored by the two employees. She then said, "excuse me." Joshua told her to wait. He continued to talk with the other employee. I felt so bad for this lady. After quite some time and when Joshua was good and ready he pointed his finger at her and asked what she wanted. Almost like scolding a dog. It was just rude. I'm not sure what customer service training program Pier1 people go through. But, this was terrible and unacceptable. To make a customer wait while you finish a conversation with another employee and then treat them like he did was just wrong.

    I could spend hours in here. A lot of my home decor is from Pier one and I just love it! They have…read moreso many beautiful holiday items that I wanted to take home the whole store. I especially love their placemats and dinnerware. All my drink and glassware is from here and I always get compliments on how pretty they are. I try to stop in each holiday/season to get new decor and check out all their pretty new things. Customer service is always good and they have a good stock of items in store.

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    Pier 1

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    JOANN Fabric and Crafts - fabricstores - Updated May 2026

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