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    JOANN Fabric and Crafts

    2.3 (35 reviews)

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    definitely need to train Alicia. Curt and unhelpful and told me to check another store. this is the go-to in Boulder so need nice service.

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    Michaels

    Michaels

    3.9(20 reviews)
    6.1 mi
    $$

    Horrible customer service experience tonight with Lisa and the manager on duty. The only positive…read moreemployee was Emerson, who genuinely tried to help but was told by Lisa and the manager not to assist us. It's sad to think of other customers having to go through this kind of treatment. I came in around 8pm and at 8:30pm asked to have fabric cut--30 minutes before closing. I was told they could only cut three fabrics due to it being so close to closing time. We had wanted 6 fabrics cut but decided not to push the issue. Lisa cut two, then stopped early to begin closing down the store. At 8:53pm--still before closing--she refused to cut the last fabric, claiming it would take "5 to 10 minutes" to cut one piece of 3-yard fabric. That excuse is absurd. Measuring and cutting fabric is basic service, and there was still time left before the store officially closed. When Emerson stepped up to help, she was directly told by Lisa and the manager not to serve us. This was after we had already spent about $150 on fabric and other items. Refusing service to paying customers who are well within store hours is unacceptable. I understand not wanting to keep staff past closing, but when a customer is in the store before closing time, they should receive service until that time--not be dismissed early. Tonight's interaction was dismissive, unprofessional, and damaging to Michael's reputation for customer service. I will be escalating this to Michael's corporate management, because I believe the company would not condone the way this store treated its customers.

    There was an amazing selection of clays I was looking for. The staff was helpful and friendly which…read moremade my time easier here. I saved a ton on this trip shoutout to the coupons available!

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    Michaels
    Michaels
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    Framing

    Cherry Creek Shade & Drapery

    Cherry Creek Shade & Drapery

    3.2(27 reviews)
    25.6 miCongress Park, Southeast

    In October of 2022 after going for years with no window covering on a 4' x 8' bow window that let…read morethe heat in during the summer and the cold in during the winter, following the advice and recommendation of the shop owner, I ordered and received a Graber Lightweaves roller solar blind. I opted to upgrade to the remotely controlled motorized model powered wirelessly by Somfy. The staff selected a complimentary fabric for the blind based on photographs of my great room's decor. The blind quickly became one of the best improvements I've ever made to my house. No more cold weather draft and no more direct sunshine causing overheating of my TV room in the warm months, and speaking of which, no more glare on the TV screen! After four years I am still happy with my purchase and for the assistance of the shop staff. I should also mention that I live 20 hours away from the shop and that all of our transaction was done by phone and email. The blind was drop shipped directly to my house. Thomas B.

    Doug (the owner) insulted my wife to the point of me having to yell at him and kick him out of our…read morehouse. I had to take the curtains down as they were about to rip out of the wall. We had some challenges initially the first time he came. He made it very clear he didn't want to help us - not returning calls when promised, not showing up to scheduled appointments, etc. I've never been treated this poorly by a local business...ever!

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    Cherry Creek Shade & Drapery
    Cherry Creek Shade & Drapery
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    JOANN Fabric and Crafts - fabricstores - Updated May 2026

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