I used to absolutely love this place. I would come in every release of Pokemon to buy 1-2 booster…read moreboxes for the past 4 years. They have now resorted to overcharging all of their Pokemon cards by over 200% basing them off of TCGPlayer prices created by scalpers. You know darn well they are getting their cards at distro pricing. The one store I could always count on has failed to stand out and be better! You guys have to do better!

The first time we can here on a Saturday morning the parking lot was insane. This time the visit…read morewas perfect. Super friendly and knowledgeable staff. Great selection of games (and models, miniatures, LEGO, etc). We'll be back.

Horrible customer service experience tonight with Lisa and the manager on duty. The only positive…read moreemployee was Emerson, who genuinely tried to help but was told by Lisa and the manager not to assist us. It's sad to think of other customers having to go through this kind of treatment. I came in around 8pm and at 8:30pm asked to have fabric cut--30 minutes before closing. I was told they could only cut three fabrics due to it being so close to closing time. We had wanted 6 fabrics cut but decided not to push the issue. Lisa cut two, then stopped early to begin closing down the store. At 8:53pm--still before closing--she refused to cut the last fabric, claiming it would take "5 to 10 minutes" to cut one piece of 3-yard fabric. That excuse is absurd. Measuring and cutting fabric is basic service, and there was still time left before the store officially closed. When Emerson stepped up to help, she was directly told by Lisa and the manager not to serve us. This was after we had already spent about $150 on fabric and other items. Refusing service to paying customers who are well within store hours is unacceptable. I understand not wanting to keep staff past closing, but when a customer is in the store before closing time, they should receive service until that time--not be dismissed early. Tonight's interaction was dismissive, unprofessional, and damaging to Michael's reputation for customer service. I will be escalating this to Michael's corporate management, because I believe the company would not condone the way this store treated its customers.

There was an amazing selection of clays I was looking for. The staff was helpful and friendly which…read moremade my time easier here. I saved a ton on this trip shoutout to the coupons available!

At this moment I am sitting in my car on hold with Michael's 1-800 number (it's already been over…read more10 minutes). How did I end up in this predicament you ask? I'll start here at the beginning... This wasn't an ordinary visit. I was here to finally secure frames for art. Not just any old art - much I received as a gift from local artists following the loss of my longtime home in the Whittier fire, others hand made by close friends. I'm finally in my forever home and am ready to make it my own. These prints many of which I've been carrying around for almost two years. They've been leaning against the wall for far too long and part of moving through the loss of my home is embracing and truly settling into my new home. After a wonderful encounter with Michael's in house framing expert (tall young man with brown hair - sorry I forgot your name as I totally asked for it!) I rolled up to the counter - with just one impulse purchase I might add - so proud. I mentioned I had multiple coupons. They said "ok". After being rung up I made the mistake of paying before asking why the total was so high - one deal did not go through. I inquired about the bogo sale I'd seen and they said they didn't know about the sales - there were too many. I confirmed the missing deal (25% off everything full priced) and they just shrugged. They offered to return and re ring up the purchase - tho noted my voucher would not reset for a few days. This was not an option that interested me. I asked if they could do anything else and they said they could get the manager. They made a quick call - no manager appeared and I was advised to call the Michael's 1800 number. No apology for the inconvenience or acknowledgement of how frustrating this scenario was (I have worked many years in customer service and would have handled things way differently). I drove home and called Michael's. It was a 12 minute wait to speak with someone. They informed me that they could not resolve as it was not an online purchase tho suggested I return to the store as the manager could as a one time courtesy extend a gift card for the 20% difference. They also noted the manager could call them to be walked through the process. I drove back to the store and met the manager on duty. They informed me they did not know how to give me back the difference. I called the 1 800 number and together we waited and pleasantly chatted for over ten minutes. At that point I was frustrated, sad and nearing crankiness. I was advised to return to the store another day the overall manager would be in - which unfortunately was only during my working hours. Major bummer. I also shared at that time how I felt the situation was handled poorly by the prior employee. I did somehow manage to escape work to make it in when the overall manager was there. He was quick to help tho again not very empathetic. I will most definitely return tho will be super duper careful to review all the pricing at checkout before I swipe my card.

Need balloons? Stay away from this location. Far far away…read more I stood here for two hours just to place a balloon order. The person helping me wasn't familiar with the inventory. I placed my order one week ago. A party of 80 people. Nine balloon bouquets to be ready at 3PM. I called at 3PM to confirm they were ready. Nope we just started. Why? What happened? Oh the morning crew didn't do it. Right. I walked in at 4:15PM. Not ready. The girl behind the counter was working on a different order. I asked how much longer? The middle-aged woman said "hey it is what it is". Right. Can you imagine if everyone was this incompetent? She couldn't have cared less. It is what it is. I have 80 people coming to my son's event. He's 13. I'm giving opening remarks. I rented a van to transport the balloons and other table decorations. The older lady said "ya know we're working as fast as we can, the morning team shudda done it" .... Nope. Not interested in excuses. When you pay like shit, you will get shitty workers. And those workers will treat their customers like shit. Maybe someone should start a balloon truck. You'd put Michaels out of business. It is 4:26PM.

Ken is a great manager, really like this store better than alot of the other GW shops I've been toread more

Great atmosphere for a game/hobby store, with very friendly and knowledgeable service…read more My son was interested in getting started with Warhammer 40k. There are SO many choices when it comes to what army to start with, and what units within that army, and it was hard for him to choose without any experience with any of them. Ken, the store manager, was incredibly helpful in asking questions to help my son find the best army for the playstyle he wanted. There were others in the store playing on the store' battle table as well, and those customers/players were also very kind in sharing their enthusiasm and answering questions.

Go elsewhere to sell your Lego!Offers only pennies on the dollar. (Good selection of replacement…read moreLego pieces-- that's about it.)

I loved putting together the Twelve Days of Christmas. Such vibrant colors. I always think the…read morepuzzles will be easier than they actually are. Really enjoy the challenge.

Wooden puzzles-- cut perfectly in amusing b shapes. I will never buy any other puzzles. My…read morespouse gave me a small round wooden puzzle last valentines Day and I am hooked. We have made several trips to their Boulder Store. Each time we emerge with another puzzle. They are the best-- and will replace a missing or defective piece without charge if it came that way. Otherwise a nominal charge of $3. The best!

This review is a shout out to Ed, Brittany and the crew for the great customer service they always…read moreprovide. Denver Autographs sent an email shoutout to us about the Phillip Lindsay signing (thank you for the heads up)!!! I can't believe you guys were able to accommodate some 400+ people!! The crew kept ensuring that everyone in line had a TICKET; unfortunately, the selfishness of some fans, they ignored the instructions. Was just awesome to see the crew handle the rude customers with such professionalism and tried to make everyone happy. Thank you for always hosting great events! If anyone is in town, check this place out, they have very reasonable prices in the whole industry!!

From the owner: Denverautographs.com is your source for Denver Broncos autographed items from John Elway, Peyton…read moreManning, Von Miller, Terrell Davis as well other stars including JJ Watt, Jason Witten and many more. Visit our two retail stores in the Denver area or shop online for all your favorite players.

Luminary Emporium opened in Louisville in April, 2009. Located in a very sweet little house on…read moreMain Street, it add some local and sustainable charm to Louisville's small downtown. Unlike many gift shops, Luminary offers not only unique and locally made offerings but a great diversity of extremely well crafted items. From fine jewelry to scarves, beautifully pottery and paintings, there is a lot to like in this small space at very reasonable prices. The presentation is terrific as well. I especially appreciated bulk lavender offered in a pedestal sink with an antique serving spoon as a scoop. Touches like these aren't to be found at some of the bigger "crafts" shops or the more upscale "boutiques." I have to admit, I'm not a fan of the "hand crafted" gift. They are, in the worst moments, insipid, poorly made or intended to be humorous in ways that fall flat. I saw little to none of this in Luminary and felt that I was surrounded by pieces that had meaning -- whether because they were locally made, sustainably made or offered a smart political message. The owner was friendly, open and community minded. In the new "locavore" trend, I can't see why we shouldn't extend it to other types of buying as well.