Serhii was prompt , polite and knowledgeable. He took his time and carefully ran a deep diagnosis…read moreof my 2018 Samsung fridge which was making loud noises and was not cooling properly. The fee was reasonable and he had to order 2 new parts which he will install in a few days. I had it serviced 2x by A DIFFERENT COMPANY, paid over $500 and they had fixed it only temporarily, so I called the Appliance Team. Excellent diagnosis and work. Thank you so much.

Denys did a great job fixing our gas and carbon monoxide leaks on our gas dryer due to an faulty…read moreinstall by the house's prior owner. He went above and beyond to access the internal components of the dryer to thoroughly clean out the exhaust vent and sealed everything properly. We were able to get an appointment for the next day which was helpful and convenient. And the front office did share the company's Certificate of Insurance when requested but I had to follow up a second time for that. I would definitely recommend The Appliance Team!

I was happy to get someone to come up within a day. It was easy to make an appointment online and…read morehe was right on time. The problem with my fridge magically went away right before the technician arrived but he checked everything and thinks it may be an issue that may occur again. So will wait and see.

My dryer was making a horrible sound so I called their phone number this morning. They had Alex S…read moreout in 3 hours and it took him about 40 minutes to fix my dryer. It cost me $285 which is expensive in my opinion but I can't complain because I did not want to deal with the noise. Overall I would use them again as they were professional.

I never used this company. I don't know why I have been asked to review them? The request for a…read morereview is puzzling, to say the least.

They were prompt, knowledgeable and fit our dryer fixed within an hour. Wandered our call on a…read moreSaturday and were at my house at 9am on Monday morning.

John is professional, reliable, and honest. He has helped us with two elderly appliances that were…read morebeyond repair - he came out, tested them, and gave us his honest recommendation: replace them. John is highly recommended for very good reasons!

Great service! On time and very knowledgeable. Would highly recommend John and Reliance Appliance.read more

This company was very quick to respond, was able to diagnose and fix the problem immediately. Fast…read moreturnaround, quality work and much less expensive than I had anticipated. Highly recommend!

I called this company to look at a refrigerator leak at my rental property. I told them explicitly:…read moreonce you understand the problem, call me before you do anything. They never called. Instead, the tech went to Home Depot on his own, bought a cap, put it on the end of a tube as a temporary "fix," and charged me $200 for it. I was never consulted or given N estimate. When I pushed back, they claimed it was "urgent," but it wasn't -- it was a slow trickle leak that had been going on for days and was being managed just fine in the meantime. I refused to pay for a fix and came back out and removed the cap. My tenant then did the exact same fix himself for a couple bucks in a couple of minutes. Then they quoted me $450 to actually fix the problem. I bought the part myself, and my tenant -- with zero appliance repair experience -- looked up a how-to video and installed it in under 20 minutes. On top of all that, I was charged $85 for a "diagnostic" before they gave me the diagnostic. I had to ask for them to tell me the part that was bad.

Not friendly! Rude. Paid $260 for that not to be the problem. I don't recommend.read more

Needed my dryer fixed. It was screeching They said that they charge $119 diagnostic fee that…read morewould go towards the cost of the repair --fine I understand labor isn't free, but now I feel like they lock you into paying a way overpriced labor fee because you're not going to back out after you're already committed to $119. Technician was on time for appointment. He said just based on the noise it was the rollers. He already had a kit with him. It took him 30 minutes to fix- it cost me $320 - just looked up the roller repair kit on Amazon- it's $25. I just paid $300 for 30 minutes of labor. I got ripped off.

We have used Choice One several times for rental properties. Sam is always punctual, quick and…read moreefficient. He knows what he is doing and we have found them to be priced very competitively. I love that when I call to schedule service that a real person answers the phone. I also love getting a call when he is on his way. Excellent service and they have been very courteous and use cautious care during Covid. 10++++

Called and set up an appt they answered promptly. Said they would come by between 1-3pm today. No…read moreshow. Called them twice at 3pm no answer. Would not recommend.

I had them come out to repair our washer after we had already explained what was wrong with it…read more Instead of fixing the issue, they charged us a service fee just to look at it and tell us we should probably buy a new washer. It felt like it was a repair the technician simply didn't want to do. I was disappointed to pay for a visit without receiving a real attempt at a repair or a solution.

They were supposed to fix my washer, but instead they kept giving me excuse after excuse, saying…read morethe part "was never in." It took them almost two weeks just to show up and look at it. Then they told me it couldn't even be fixed because the washer was completely broken. They promised me a refund since they couldn't do the job. I paid about $500. It is now March, and I have been fighting for my refund since January. The lack of professionalism and accountability is ridiculous. This whole experience has been beyond frustrating. They absolutely suck.

I filed a Better Business Bureau complaint against this business but they do not respond to BBB…read more Also filed report with state Attorney General and Jefferson County Sheriff regarding this business run by Ivan Molokoedov.

We had a good experience with Refrigeration Experts. Our oven stopped working, and Ivan was the…read moretechnician who came out to help. He quickly diagnosed the issue, got it up and running again, and even provided the part number we needed to replace the knobs that we needed. Helpful, professional, and knowledgeable!

I'm lucky to find this guy a second time. I've used him twice now, second time was completely by…read morechance since I recognized his website, but I had called someone else first. The first time I called him, my washer wouldn't drain. I called him, and got an appointment the same day. When I told him what my washer was doing, he said "sound like you have a rag sucked into the drain motor, that's not uncommon". Sure enough when he came over, out popped my son's missing batman sock. He was nice enough to show me how to remove the front cover of my washer if it ever happens again. I don't recall how much the service call was. I was impressed with his polite demeanor and friendliness. This last time the refridgerator in the house I just moved to went kaput. I called someone else first because I forgot about this guy. They couldn't get to my same day, and wanted to call me back with an appointment time later the same week. Yeah... the frozen food ain't going for that. This guy could do it same day. He explained what was wrong and had the part on him to fix it. Done. No BS, no hassle. The only thing I could say is this guy needs to put a sticker on the stuff he fixes or something cause after 1-2 years I forget how to find people I use. I would recommend him though.

We purchased a microwave at Lowes and they scheduled the installation through this company. We…read morechose a three hour window for a time that worked best for us, set it up almost two weeks out. We confirmed on Friday that we were to be the first today. At the end of our window, after calling repeatedly and never getting an answer, the technicians showed up. Another customer pitched a fit about not being first, so they bumped us back without a phone call. The technicians were good. The customer service is terrible. We will never use this company again and will give our feedback to Lowes.