Prompt and knowledgeable service, my somewhat new Samsung refrigerator stopped making ice…read more This is a known issue with this model and my service guy - Volodymir- was kind and courteous and communicated well because he had to order a part and it took a week for it to come in. Great service, and tidy

My refrigerator started making sounds again after a service call a few weeks ago. I called this…read moremorning and they came back today! Amazing. The call was covered it in their warranty. I am so impressed and grateful. Truly impressed with this company and their staff. SERHII put hours in and explained next step. Ethical, hardworking and very smart.

I was happy to get someone to come up within a day. It was easy to make an appointment online and…read morehe was right on time. The problem with my fridge magically went away right before the technician arrived but he checked everything and thinks it may be an issue that may occur again. So will wait and see.

My dryer was making a horrible sound so I called their phone number this morning. They had Alex S…read moreout in 3 hours and it took him about 40 minutes to fix my dryer. It cost me $285 which is expensive in my opinion but I can't complain because I did not want to deal with the noise. Overall I would use them again as they were professional.

They were prompt, knowledgeable and fit our dryer fixed within an hour. Wandered our call on a…read moreSaturday and were at my house at 9am on Monday morning.

By Choice Appliance got back to me the same day I put in my project. It was Sunday so I followed up…read moreMonday. I was able to take my Kitchenaid mixer in that afternoon and pick it up the next day. Couldn't have gone smoother. Thanks By Choice!

Great one man operation, he knows his stuff. Fair pricing and knowledgeable. As long as you don't…read moremind waiting two weeks for a service call

We called RA to fix our freezer and he gave up a good evaluation, checked it iver and provided…read moreoptions. We decided to have it repaired and the price was very reasonable.

Fix Master repaired my KitchenAid fridge gasket. It looks brand new. The service was high quality,…read moreand I believe it was a good value for their service. The company was very honest and trustworthy in the quoting process, punctual, and detailed. They were polite and professional. I will use them again in the future if any of my other appliances break -i.e. dishwasher, stove/ range, hood, oven, refrigerator, freezer, and washing machines. I have used other service repair companies. Fix Master Appliance is the only repair company I would call again.

Thank you for your job, you very professional! My washing machine now works like new, I will…read moredefinitely recommend you.

Needed my dryer fixed. It was screeching They said that they charge $119 diagnostic fee that…read morewould go towards the cost of the repair --fine I understand labor isn't free, but now I feel like they lock you into paying a way overpriced labor fee because you're not going to back out after you're already committed to $119. Technician was on time for appointment. He said just based on the noise it was the rollers. He already had a kit with him. It took him 30 minutes to fix- it cost me $320 - just looked up the roller repair kit on Amazon- it's $25. I just paid $300 for 30 minutes of labor. I got ripped off.

My daughter's LG refrigerator started making a terrible grinding noise. After calling a different…read morecompany, she was told by phone that it was a known warranty issue and to call LG for service. She asked me to do that for her since she was working and taking care of 2 sick kids. LG referred me to Lee's Appliance Repair, and we couldn't be more grateful. They are so responsive and helpful. Erin, who answers the phone and makes appointments, was a pleasure to work with. She ordered the part and set us up. When the technician looked at the fridge he quickly realized it was a different issue. They worked with LG, got the part and rescheduled quickly. Alex came out with the new part, wore a mask and shoe covers, and had the fridge fixed in no time He was friendly and efficient and made sure the area was cleaned up before he left. They call and send texts confirming everything so we never had to guess on timing. They fix all appliances - not just refrigerators, and I will definitely call them again. I can't say enough about how much we appreciate and highly recommend this excellent company.

We have used Choice One several times for rental properties. Sam is always punctual, quick and…read moreefficient. He knows what he is doing and we have found them to be priced very competitively. I love that when I call to schedule service that a real person answers the phone. I also love getting a call when he is on his way. Excellent service and they have been very courteous and use cautious care during Covid. 10++++

Called and set up an appt they answered promptly. Said they would come by between 1-3pm today. No…read moreshow. Called them twice at 3pm no answer. Would not recommend.

They were supposed to fix my washer, but instead they kept giving me excuse after excuse, saying…read morethe part "was never in." It took them almost two weeks just to show up and look at it. Then they told me it couldn't even be fixed because the washer was completely broken. They promised me a refund since they couldn't do the job. I paid about $500. It is now March, and I have been fighting for my refund since January. The lack of professionalism and accountability is ridiculous. This whole experience has been beyond frustrating. They absolutely suck.

We had a tech come out to diagnose our broken washer. The tech (I can't remember his name) was…read moregreat! Very friendly & seemed knowledgeable. However there was a lack of communication on when the part would come in & when it did come it was about a week after they told us it would be in. Then that didn't fix the issue & we were basically informed at this point we needed an entire new washer & they would refund us the almost $500 for repair costs. It has been over a month now with struggling to get in touch with the owner, getting excuse after excuse as to why they haven't sent the refund out, and now they're offering to Venmo it. Extremely unprofessional. Zero communication unless you literally bug them constantly. And we still haven't received our refund. We are over $1,000 down because of this mess. We are a lower income family of 5 & this has just been a nightmare dealing with this company.

We had a good experience with Refrigeration Experts. Our oven stopped working, and Ivan was the…read moretechnician who came out to help. He quickly diagnosed the issue, got it up and running again, and even provided the part number we needed to replace the knobs that we needed. Helpful, professional, and knowledgeable!

Why do appliances always seem to break down over the weekend? It was Sunday when the refrigerator…read morestopped cooling. I am so happy to find Ivan. It's hard to find someone to trust. He was quick to respond. Came out the same day to diagnose the issue. Very knowledgeable and spent whatever time it took to explain the problem, the history of the brand and the steps to cure the problem. The part was ordered and he was quick to schedule the install. His price is very very fair and it was a weekend call! I am thrilled with this company and highly recommend them. They have earned my trust and I will be using them in the future. Thank you Ivan!

I'm lucky to find this guy a second time. I've used him twice now, second time was completely by…read morechance since I recognized his website, but I had called someone else first. The first time I called him, my washer wouldn't drain. I called him, and got an appointment the same day. When I told him what my washer was doing, he said "sound like you have a rag sucked into the drain motor, that's not uncommon". Sure enough when he came over, out popped my son's missing batman sock. He was nice enough to show me how to remove the front cover of my washer if it ever happens again. I don't recall how much the service call was. I was impressed with his polite demeanor and friendliness. This last time the refridgerator in the house I just moved to went kaput. I called someone else first because I forgot about this guy. They couldn't get to my same day, and wanted to call me back with an appointment time later the same week. Yeah... the frozen food ain't going for that. This guy could do it same day. He explained what was wrong and had the part on him to fix it. Done. No BS, no hassle. The only thing I could say is this guy needs to put a sticker on the stuff he fixes or something cause after 1-2 years I forget how to find people I use. I would recommend him though.

We purchased a microwave at Lowes and they scheduled the installation through this company. We…read morechose a three hour window for a time that worked best for us, set it up almost two weeks out. We confirmed on Friday that we were to be the first today. At the end of our window, after calling repeatedly and never getting an answer, the technicians showed up. Another customer pitched a fit about not being first, so they bumped us back without a phone call. The technicians were good. The customer service is terrible. We will never use this company again and will give our feedback to Lowes.