Let me first start out with a positive, the tech that came out was awesome! Very professional, competent, and nice. He did his job very quickly and our fridge now runs great.
The downside, they gave me a 3 hour window for which they would show up. After it was 30 minutes past the end of that window, I called them. They said he should be there any minute. It ended up being almost an hour after the end of the window and they didn't give any heads up, I had to call them. I am not blaming this on the tech at all, but rather the company and the dispatchers. He found what was wrong and said it would be $320 (even though they lady on the phone said it would be between 190 and 300), but I had him go for it anyways. The part took about 3 minutes to change out, and anyone with a screwdriver and socket could do it themselves, nothing complicated at all. After he left I looked up the part on amazon, and the exact same OEM part was $127. I get that the company needs to upcharge for the product and charge labor to make a profit and pay the tech, but a difference of $193?!?! That is absurd. That $193 is all for him to come out and just a few minutes to change the part? Hindsight I guess I should have paid the $60 diagnostics fee, ordered the part, and saved $133 bucks just like that. There prices are a ripoff and I would not recommend them for that reason, which is sad to say because the tech really was a top notch professional. read more