I needed a lot of help with propane lines and fittings to heat my RV, Mike took pity on me and sorted it all out. Mike literally hooked me up. He was helpful and very knowledgeable. I am sitting in my toasty RV thanks to him. read more

Do NOT order online from Ace Hardware, they charged me $15 dollars for an item that costs $11.99 because they cancelled another item on the online order. They're web site is horrible sending me confusing and multiple emails. I called and they refused to refund me the shipping cost and did not credit me the full amount for the cancelled item. Bad business and not honest. DO NOT USE ACEHARDWARE.COM read more

I am a huge fan of my neighborhood Ace Hardware, the place with the helpful hardware folks. They have a huge parking lot. When you enter, there are folks which can help you find exactly what you need. This shop has a huge kitchen gift area and all of the barbecue equipment you could want. Much better value than Home Depot. Save your money and your time at Ace. read more

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The Suncast sheds they sell at Ace Hardware (not just Longmont location) are very poor quality and made of cheap plastic.. The hinges for the doors are an absolute joke. A metal piece that curves around the plastic doors and is supposed to stay on - does not stay on. The shed itself except for the bolts and struts is all cheap plastic. And don't even try to understand the confusing poorly written "international" written instructions. Even my engineer friend said junk. read more

Best houseware department in town! The staff are very friendly and helpful, with excellent customer service. I highly recommend this store for all your hardware and homeware needs. read more

These guys have made a customer for life! I bought a very expensive pellet grill/smoker from them back in Dec '22 and had a lot of problems with flare-ups. Anytime the grill went over 350, if there was any grease it would light on fire, which made it pretty useless as a grill. I worked with the manufacturer for months on this issue and they ended up being mostly unhelpful. I had resigned myself to the fact that I had an expensive piece of equipment that was defective and only going to perform 50% of the function it was intended for. It never occurred to me that Ace would be willing to replace the grill for me after 6 months. Fortunately it did occur to my wife and she asked them the last time we were in. The wonderful person working the grill section, June, said she didn't know for sure, but she took my information down and said she'd have someone call me back. I pretty much put it out of mind and didn't expect a callback but the next day Veronda, the department manager, called me and apologized for the experience and said they would be happy to replace the grill! I just had to bring in the old one. STILL not wanting to get my hopes up I loaded the grill into my truck the next day and took it to Ace. David helped me pick out my new grill, process the return, pay the difference, and to top it all off...setup the FREE build and Delivery for my new grill. He and a few of the great team over at Ace helped me get the old grill off my truck, I drove away, and I had a beautiful, AND WORKING, grill sitting on my deck in two days. This level of customer service has exceeded all my expectations and has restored my faith in hardware stores. Corny but absolutely true. Thank you Ace!! I am going to eat my amazing smoked burgers now. read more

The staff at Ace is outstanding. We went there this morning to ask for help removing a stripped screw from my grandson's new toy. The gentleman work diligently to remove it and find a new one. He replaced the batteries and put the toy back together. It wasn't an easy task. Great attitude and I felt so comfortable. The ads call Ace the helpful hardware store. That was certainly demonstrated this morning and will continue to be my "go to place"! The clerk at checkout was also very nice. Thank you for going the extra mile! read more

I'm amazed at how thin the stock is at this store. I wanted a small whisk broom. Nope. That would be a special order. I wanted some tan premixed grout (something I routinely bought for crafts in the Ace in tiny Carbondale, Co). Nope, only gray and white. That would be a special order, at least a week. Some heads for the Rainbird sprinkler system (also stocked in Carbondale). Nope... I didn't wait to hear about special order on that one. Kitchen measuring spoons? Nope. I am starting to think of this place as acing frustration. read more

Was looking for a couple of items today, spoke with several employees, none of whom seemed interested in actually finding the items. I was pointed to about four aisles, said "it might be here." And then they walked away. Later saw one of them chatting up their coworkers, so they were definitely really busy. They also mentioned that "just because it is on the website doesn't mean we have it." I have worked retail, many years, and I totally get that it sucks. But inventory (whether it is on the website) is on the employee, as is customer service. That's the job. Apparently they don't want to do well at either. Tried to order it online, it was canceled 20 minutes later. Unlikely they even looked for it. Terrible experience. I love supporting smaller local businesses but this is why I usually shop elsewhere online. read more

Best Hot Sauce section out there!! Whoever is running this is doin it right! Pricing is always great. Always friendly staff!

6 Stars from me. Everything is orderly, selections & customer service exceptional. Enormous store, good parking, has a USPS counter at the back. Excellent find. read more

I bought what was supposed to be a new sump pump and when I open the box someone had cleaned it not go well and the pump was clogged with grass. and the pump had scraps from prior use. won't shop here again. read more

OMG, I use to spend a TON of time in here! Why?! Well, they have a lot of crap. Did you break something in the home? Garden need some attention? Post office too far or too packed? Need hot sauce? Have a sweet tooth? Baking or cooking something fancy & need... Everything possible?! What to be rewarded? They have a REWARDS CARD! Ace seriously has you covered! Pricing can lean towards the higher bracket but they have some great unique and local finds. They even have mini carts for your kids to push around and feel all special. Child labor laws apparently don't apply here! read more

I had written a less than stellar review recently. Now I want to compliment the owner/manager and my sales person today Jacob. My complaint involved being unable to use earned credits. The manager made it right and issued me a gift card. I revisited the store today to use it on something I needed for my home. Jason approached me as I stood in an aisle looking confused. In the end I spent twice the amount of my gift card, Jacob helped me special order the item. He was polite, efficient and helpful. You have me back. We all make mistakes...it's when we address and correct and learn from them that makes all the difference. Join me in supporting this store.! read more

The selection is very good, and employees very friendly and helpful. I love having the post office inside. I would give this five stars if prices were just a little lower, but they do have great sales if you watch for them. The garden area is small, but nice. Although this is a hardware store, they have an excellent kitchen supply section, easily the best in the city. It used to be even larger, but they opened an actual kitchen store downtown and moved some of their merchandise there. But they still have a terrific selection of supplies for everything from home canning and brewing to baking and cleaning up. It's a great place to just browse, you're bound to find at least one kitchen gadget you never knew existed and now you simply can't live without!!! read more

Friendly staff and helpful! I was in from out of town and not used to the store layout. Everyone I asked for directions, went with me to make sure I found the item needed. read more

Every time I come to Ace the employees are so helpful and knowledgeable. They may not have exactly what I need, but they always do their best and they will work to find what I need in other stores. read more

This store always has what I need - from paint supplies to furnace filters to cleaning products to kitchen supplies. The store is always pretty busy, but all of the employees are so nice and helpful. Many times they've walked me over to the product rather than just pointing in the general direction. This store really does have wonderful employees - I know it's not easy dealing with customers all day long, but they really put in the effort to provide great customer service. I go out of my way to come to this store - please keep up the good work! read more

So dropped by on my lunch break to pick up some deck stain. I stood at the paint counter for 15 minutes and neither of the guys behind the counter could be bothered to even acknowledge me. Ten minutes in to me standing there and another Ace employee came up with a customer who had a question and they guys behind the counter took off to help that customer and didn't say anything to me as they walked right past me. I get being busy, but I finally just left. I'll just go to budget home center next time since the staff can't be bothered at Ace. read more

Thank you Carly for your help! My kitchen faucet is working. Great Service. Thanks again! Leslie

Internet says items in stock... Get to the store, it's not in stock. Store manager says "if I had a dime for every time the internet was wrong I'd bea millionaire"... That was his apology. Terrible store, poorly managed. read more

My family and I went to Ace Hardware yesterday evening. Normally I love shopping there. This time what I went in for was not in Stock like the website said. We ended up getting the kids a pool so not a complete waste. What I really didn't like was the sales associate Who decided to follow us around everywhere? We went in the store constantly asking me if I needed help. I know the story pretty well. However I feel she was watching us to make sure we. Weren't shoplifters and we are not? I feel very disrespected by this store. All of a sudden things have been great for years been going in there for years spending all sorts of money. Did I mention I'm also one of their rewards members. I mean come on man I get it. People probably steal from your store but I'm not one of them and I don't like being singled out. I was there shopping with my 2 kids and my husband looking for a watering. Can? That was not in the stock ended up getting a pool but being followed the whole time. What the heck read more

I really like this store, it's close to home, they have employees that are friendly and helpful, don't tell you that "I'm with another customer" and walk away from you like they do at that big box, massive store with the orange and white logo. They don't have everything but they have most of what you'd want and if you're looking for nails, screws, nuts, bolts etc... they have a huge selection and you don't have to buy a 100 in a box... you buy what you need separately and the prices aren't outrageous. Yes, some things are more expensive than at that big box store, but you can get in and out of there quickly with what you need. One visit, I forgot my mask and instead of sending me out, I was give a disposable mask at no charge. Hardly any place will just give you a mask at no cost! They have a man making keys and the big box store uses a machine that you have to use with your cell phone and was confusing. I gave up. They also have Ace rewards which give you coupons and points for purchases. I saved $15 yesterday on a lot of items and one of the items was a well priced 100ft medium duty hose that came with a free oscillating sprinkler that I used yesterday. It wasn't fancy but it worked great. I also bought a two way spigot outlet so I could run 2 oscillating sprinklers at once. Such a time saver! The hose is very long but I like that it reaches my much of my front yard from the back of my house. I asked a gentleman salesman about staples for an old staple gun I had inherited. He asked what I was going to use it for and said that it was too light duty to use on the project that I told him about. I told him I'd try the cheaper option of a box of staples. Well, he was right. I tried it out on a magazine and it wouldn't even go through it. I finally tried just the cover and it worked on that. Geez... so that stapler is useless! I'm going back to buy a better stapler and I'll use my Ace rewards which I got on their app and in my email which I think gives me $10! The first Ace reward was mailed to me at random and for signing up, I got a $10 off coupon, then I got an email that gave me an extra $5. Today, I got another email for $5 if used within about 2 weeks and when I went on their app site, I had another $5 offer! So forget the crappy service at the big box stores because if you're shopping those stores for lower prices... Ace rewards totally makes up for it. Check it out. When I made the purchase yesterday, the cashier was actually surprised and said "You got a great deal!" And I think I did too. They also have decorative and gift items that are in my opinion not tacky or "cheap" (as in "not well made"). I'm always tempted to buy something in that department but I'm on a budget... so I can't. So why shop at Ace? For all the reasons above and the Ace rewards, of course. The only negative I found, and it's probably because it's out of season, is the live plant department. But the gardening section is great. Lots of options. Get the Ace app, and sign up!!! read more

Wow is should be paid like a secret shopper! I went back in here after the expansion / remodel somehow they have managed to keep their inefficiency. Hardware section has been greatly expanded & yet most of the drawers are empty. There is still no one around to help you so I'm baffled as to what has actually changed. How can McGuckin charge the same prices, have a better selection, and have at least 3 employees able to help you when ever you turn around? read more

Bought an expensive lawnmower from ACE two years ago. The blades are unique and they refused to stock them or order them without paying ridiculous surcharges. Add to that the store manager was very rude read more

Would like to thank 2 young men who helped me find my battery lights today. They were very helpful and knowledgeable. Showed me codes on shelves too!!! Thank you very much!!! read more

HUGE place for an Ace. As is normal at Ace, prices are 30% too high compared to Home Depot & Lowes.

ONE VERY UPSET CUSTOMER I have never been treated so rudely by a manager AnyWhere! When a customer is visibly upset they should not just be brushed off. He walked away from me instead of showing me where the Item was that I was having trouble finding. Mary on the other hand was very sweet and helpful. If a product is on sale there ought to be a sale price on the shelf next to the regular price Which there was NONE. Mary knew it was not on sale and called the people up front to let them know. They still insisted it was on sale even after a manager said to override it so I could use my 10% off it did not take it. Only the $5 coupon worked. This is not the first time I've had issues with discounts not working. If Ace cares about their customers they will work on correcting these problems. Very DISAPPOINTING read more

Nice kitchen selection, nice hardware selection, helpful friendly staff. This place had it all. I like the garden section, it had everything I needed. And the post office in the back made it an entirely one-stop shopping day. I also like the selection of weird sodas up by the register. Fantastic! read more

Ace has gone down hill. The service folks seem to be burdened by customers. We asked for help and after three attempts left and happily gave our several hundred dollars to Home Depot. read more

Wow, EVERY employee was helpful, attentative and caring. I was greeted when I walked into store and asked if I needed help finding something by another. While shopping for parts for rain barrel, I bumped into the back of a pix ax. I had a surface scratch and small bruise but decided to informed an empolyee of the tool placement. It seems customers have moved tools and plastic containers onto the asle while shopping. The issue was immediately corrected and I was given antiseptic wipe, antibiotic ointment and bandage. read more

I was in here Saturday 11/17 around 3:00pm. This store ceases to amaze me that no one will ever ask to help you almost always in here. I am now wondering since they have the post office inside maybe their workers think most people are going to it and don't need help maybe. I went back to the grill section to see if they carried the new Char Broil oil-less turkey cooker. I was back there at least 10 minutes and no one came over to see if I needed help or even noticed I was there. Could not find what I was looking for and walked out and went else where. Dan sorry but once again seems like nothing has changed in here from my last visit. read more

I have always had a great experience at this ACE. I went in a couple of weeks ago looking for an item, and the guy who helped me out was great! I always get great service when I come to this store, and even though I may have to pay a little more, I would rather shop someplace with a sense of community rather than go to Walmart of Target for better prices. read more

Wow. This store has everything. Great Christmas selection, found what I needed. Except nobody asked me if I needed help and I passed a few associates in my search. I also noticed things were expensive. BUT there is a post office in the back of the store! Did you know that? And ice cream at the checkout. read more

Good selection, good service, fair prices. I've always found what I needed, even those one-off nuts and bolts that Ace always has in stock. For a store that has a much smaller footprint than a "big box," this place always has what I'm looking for. read more

Friendly better service than the box stores. Very helpful staff. They actually answer the phone and help you out!

I love this store. It has a little bit of everything you need. I am almost always asked if I need help, or I can easily find help if needed. I like that you can get in and out quickly. read more

Be careful if you ask them to work on your window screens. I had them put new pull tabs on several of my screens. When I brought them home I found holes in the screens; apparently from where they had worked to put the tabs in. When I took them back to the store they said it wasn't their fault and refused to repair them. Now I have screens with holes in them. That's not too helpful in keeping mosquitoes out of my home. read more

We go here all the time for all kinds of different things. We have never had trouble finding anyone to help us, in fact we are always being asked even when we don't need it. We like the new kitchen stuff and seasonal goods. Ace is our go-to place in Longmont for all our DIY odds and ends. read more

My favorite locally owned store for all my yard, house and kitchen needs. Best selection, great help. Always great deals and easy to shop.