My car broke down and was towed to Cary Car Care after being recommended by GEICO. I was initially…read moretold the diagnostic fee would be $130, but ended up being charged $176. Later that evening, they called with a repair estimate of $2,156 to replace the radiator fan, thermostat, and tires, plus $309 just to refill the antifreeze. When I called to ask about alternatives, they only reduced the price by $20. That felt excessive, so I decided to get a second opinion. I ended up going to NC Complete Auto Care, where the radiator fan was replaced for $881. They didn't charge for refilling the antifreeze and said the thermostat wasn't an issue and did not need to be replaced. They also let me know I could safely wait on the tires for a couple more months. I appreciated the transparency and will be taking my business there from now on. I can't recommend Cary Car Care based on my experience.

Terrible service! I…read moreaccidentally made my appointment for Wednesday 10/30/24 instead of Wednesday 10/23/24 but brought my car in Tuesday afternoon 10/22/24 and got checked in. No call or text Wednesday 10/23/24 so I called at the end of the day and was told they hadn't started working on the car yet but I was in the queue for the work to be done in the morning. I called today Thursday 10/24/24 and they still hadn't touched the car! And that's when the mechanic told me the appt. was for the 30th. I realize it was my mistake on the scheduling but why didn't the check in lady tell me I had the day wrong? And why didn't someone notice yesterday when the car was sitting there all day? And why did they say the car was in queue to be worked on in the morning? I'm on my way out of town for a family emergency and this messed me up so badly. I've been calling all over to see if I could get a rush job on the work. Really terrible service and I will never go back here or recommend them. Update: I appreciate the businesses response but there was another aspect of this situation that bothered me. When I realize the date mistake I asked the guy who answered the phone if they could squeeze me in. He said: if someone who has an appointment doesn't show up or cancels we can get you in. But I can't make any guarantees. I kind of expected that he'd try to see if he could accommodate me but he just said sorry...can't do anything. And I would feel differently if he had at least shown some empathy.

Daughter's car wouldn't start. Car was towed here on 9/24 at night. They called my daughter the…read morenext day and diagnosed the issue as a bad crankshaft sensor. Upon further inspection, they discovered the timing belt was very loose. Bill and his crew fixed both issues promptly. Car was ready the next day. Incredible service. Fast, friendly and professional. I've always stressed to my daughter the importance of establishing a good relationship with a repair shop. Mission accomplished. Can't thank these guys enough. I highly recommend them without reservation.

What can I say. These people are angels on earth. The front desk attendant Evan L. was phenomenal…read more She really cares about people and finding a way to help them. I felt like I was treated like FAMILY. No seriously, I recommend anyone to go visit this car repair shop. They are honest and don't try to nickel and dime you for everything. I am SO grateful to NC Complete Auto Care. Thank you guys!!! Gigi :)

What a freakin nightmare. I asked for them to add an auxiliary transmission cooler, they charge me…read morefor the auxiliary transmission cooler, and I paid for it. I looked under the hood and couldn't see where it would be, so I went back. The front desk guy said they definitely installed the cooler, and claimed it was between the AC coils and radiator, and even pointed at some coolant lines under the van claiming they were them. Then some older guy came out (probably a manager) and said they didn't install an auxiliary transmission cooler, because it didn't need it. I told him I specifically requested and paid for it. I don't know why you would tell someone who requested an upgrade, and paid for an upgrade, and was told the upgrade was done, that he didn't need the upgrade. And a quick Google search shows that for vans that tow, auxiliary transmission coolers are a worthwhile upgrade, and in fact came factory with the tow package in earlier years of the van. He then went back to his office and hid. No "oh my bad, I didn't know you requested it", just a bizarrely hostile exchange where he told me flatly I didn't need the thing I requested and paid for. Then the front desk guy was doubling down and claimed that it had one already. He started taking the shroud off to prove it but then claimed one of the bolts was just spinning (they were all fine, I removed it later at home). He then went to process the refund, where he tried to refund less than the part cost of the cooler (not even including the labor). I insisted I get labor refunded, where he accused me of being hostile (after being lied to repeatedly..) He then claimed he did the refund, but instead he charged me ANOTHER $430. I went back in a week later after I found the fraud on my credit card statement, but would not fix it because it was 15 minutes from closing (again, being accusatory for coming in when I could - apparently they expect their customers schedule to revolve around their fraud?) Finally the next Monday they refunded the $430 extra they charged me, but they still owe me for charging me to install a transmission cooler they never installed. So what should have been a relatively simple transaction has been repeat visits, gaslighting, scamming, etc. I'm now not confident it even needed a new transmission. Please take your vehicle somewhere else unless one of your hobbies is visiting auto repair places repeatedly. Update: those liars still haven't processed the refund a week after saying they were doing it. Also I paid for the brakes as another line item, saying they applied those funds to that is a lie. And I explicitly asked for the transmission cooler. The thing about it "not being needed" is just outright wrong - GMC Savanas regularly towing 10k lbs through the mountains in the summer absolutely should have transmission coolers.

They may be capable but they accidentally damaged my vehicle but would not assume any…read moreresponsibility because I had no photos the proved the damage wasn't there prior to them performing a service. Be very careful with this location.

Have trusted this business for the past few years and received excellent customer service and work…read moreevery time! Justin and his crew are very efficient and quick to respond with diagnosis and fixes. They always go the extra mile to make sure you are treated well and taken care of. Highly recommend their services! And a big thanks again for your previous work on my family's vehicles!!!

Recently had an oil leak. I was able to have it looked at & repaired quickly & efficiently. He also…read moreprovided regular updates. I can really appreciate his professionalism & he is very knowledgeable! I won't be going anywhere else for anything car related!

More like a 1 one for a valve adjustment he never did. That was before he got a haircut and called…read morehimself @ honed So many things changed cutting off that pony tail from 1992. Eh. Your integrity can't be bought back.

This is a rather biased review. Happy Japs is not a huge, fancy outfit, it's locally owned, been in…read moreoperation quite some time, probably does 98% of their business via word of mouth. In fact, Happy Japs was mentioned to me by a carpooling coworker's hubby, and after trying to get a reasonable quote from several local Japanese car specialists for installing a sport suspension kit and upgraded brake pads, I went to Happy Japs for some related work. When he and his mechanic saw the kit, as well as the other parts I was installing, he told me he could not only do it, do it economically, but "we WANT to do this for you." See, performance stuff is right up their alley, which I hadn't expected. I was struck by his candor, and we did the whole shebang that morning. The owner, Rex Deffenbaugh, is a long-time racer and regional organizer for the Sports Car Club of America (SCCA). The office is not fancy, but it is filled with years and years of racing photos, trophies, knick knacks. These guys take their car enthusiasm seriously. Don't expect a tidy, sterile operation, there are other Japanese car specialist around who can offer you a fashionable waiting room and complimentary espresso -- this is a working shop, and the atmosphere is IMHO a throwback to the old days when mechanics' shops were about the cars, not about impressing the clients and hiding the grease stains. Now, since taking my Euro Accord to Rex, I've joined the SCCA and been to a race at his invitation. I take my car on the track, where it stretches its legs (and pulleys, and cams, and brake horsepower) and makes me proud. I've been to the local chapter meetings, and met a fine group of folks associated with the amateur racing world. So there's the bias ... I have known Rex a few months, consider him a trusted acquaintance verging on friend, so OF COURSE I wouldn't anything but a great Yelp. But if you have a classic Datsun/Nissan, Toyota, Honda, Mazda, or maybe a newer one, Happy Japs is a small locally-owned garage you could entrust it to.

I contacted RK early this morning for emergency repairs on my car. Unfortunately, they were not…read moreable to help me within my particular time constraints but in the spirit of total customer service, they called back to offer the name of one of their competitors. We are here in Raleigh, passing through on our way to Carolina shores. I scoured the directory and phoned RK. I relayed my dilemma and met with a courteous and concerned response. The fact that they went out of their way to help us has made me customer for ever. I am moving to Carolina shores and will travel the two hours to have my car serviced by such a professional company. RK, thank you for your help and your obvious commitment to putting your customers over profits. You folks are a true rarity in our country today. Bob DeThomasis

Amazing people but not good business. This shop does not accept any payment from insurance or…read morewarranty companies. THEY DO NOT! They hold that right as business owners, which I understand completely. One of their staff members was not aware of this and it was not until after a $120 diagnostic that I was notified they don't accept payments from insurance/warranty companies. I explained to the owner that I had multiple phone calls with this staff member about using my warranty company as payment. Staff is not educated on the shops policy and client is bitting the bullet! No refund.

Simply put there is no need to consider taking your care anywhere else. If you are looking for…read morehonesty, you have the right place. Mr. Craig Johnson will work until he is assured he has made the right diagnosis and you will be 100% satisfied. Was having trouble with 2017 Sienna. Took it to the Toyota dealership was told I needed a new transmission. Without hesitation I took it to Johnson's transmission. They properly diagnosed the problem and fixed the problem. No new transmission was required. Thank goodness there are still honest people around who are not selling a job just because of the $$$ they will make. Honesty, integrity and reliability are all part of Johnson's transmission. You may need to wait for the finished product but it is worth the wait.

Johnson's Transmission & Auto is truly a lifesaver…read more On my way back from visiting family in Wilmington, the oil pressure light in my Lexus RX350 came on. I stopped on the exit to check the oil levels and hopefully add a little oil in order to get back on the road, but the engine was making a loud ticking noise. There was smoke coming from the engine bay and oil sprayed all the way up the back window of the car. That's when I decided that it was best to leave it there and have it towed to the nearest automotive shop. Thankfully, JT&AS was no more than 7 miles away from where I was stranded. Not only was I in the right place at the right time, but JT&AS is a shop that I'll begin going to regardless of the other shops that are closer to my home in Raleigh. The service was impeccable. Honest, timely and thorough are only a few ways to describe JT&AS. If you're ever in the area, or better yet, just make the drive to go to JT&AS because you won't be disappointed. More Success, Rasheed

I brought my 2018 Alfa Romeo Giulia Q4 to Euromotion for help diagnosing a recurring P2300…read more(ignition coil #1 primary circuit) fault. This issue had already been documented by an official Alfa Romeo dealer, and I provided the full history of the problem and previous repairs. I also explained clearly that the fault is intermittent, which is common with wiring or electrical issues. Euromotion charged about $200 for diagnostics, but their conclusion was simply that they "could not reproduce the issue." At one point the technician even suggested the problem might be caused by running the A/C or heat, which doesn't make sense given that the fault code specifically relates to the ignition coil control circuit. They then suggested another ~$700 to keep looking. When I declined and asked for something very basic--a written summary of what diagnostic work had actually been performed--the technician refused and said he would not write one because he was "having a bad day." Paying for diagnostics and leaving without any documentation of what was actually tested is unacceptable. STAY AWAY from Euromotion for any serious work on an Alfa Romeo or other European cars.

"I will change this review if they rectify the situation. I bought my car about a month and a half…read moreago, and recently it's been idling very poorly. I don't know the exact reason, but after doing some personal tests, I suspected a vacuum leak because I heard hissing from the engine bay. I took it to Euromotion because of the great reviews and recommendations I had seen. I knew there would likely be other issues with the car besides the idle since it's used and I hadn't had it inspected yet, so I wasn't surprised by the other items they quoted me for. They did complete the work quickly, I'll admit that, but they told me the issue was a broken gas cap and charged me $128 for one that costs about $7 on eBay. This morning, on my way to work, the car was still idling and running the same way. Keep in mind, they also charged me $198 just for the diagnostic. To make matters worse, I found oil on my leather interior seats. In total, they charged me over $300 for an issue that wasn't fixed and left my interior in worse condition than when I brought it in. I would not recommend this place at all--save your money and your time

When I moved across the country nine years ago, one of the first things I needed was a reliable,…read morehonest mechanic -- and thanks to a string of solid referrals, I found exactly that at Frantz Auto in Cary. Over the years, they've gotten to know my family and our vehicles well. They've always been clear about what needs fixing now versus what can wait -- something I really appreciate in a shop. No pressure, just honest advice. Most recently, I brought in our 2014 Mazda CX-5 for a North Carolina safety inspection so I could get it registered. While there, I mentioned a pretty annoying AC condensation issue that was flooding the passenger-side footwell. I'd already tracked down one clogged hose thanks to YouTube, but the other one was buried near the firewall and out of reach. They cleared both hoses quickly and affordably -- problem solved. A few months earlier, they also helped with my son's car, doing an inspection and tune-up following his motorcycle accident back in December. Their kindness and professionalism during that time meant a lot to our family. The Frantz family is truly amazing, and I recommend them to anyone looking for a trustworthy, no-nonsense auto shop in the area. Can't say enough good things.

I've never been happier with an auto shop. They're always friendly and get everything done in a…read moretimely manner.