This is an honest place to get your car fixed. Good work and fair prices. They service and fix my daughter's cars, who are girls.

Both of my daughters take their vehicles here, after having gone through several other local service centers and dealerships. One has a VW, the other a Honda Fit, but I'm still under warranty with my current vehicle. But seeing their smiles when I pick them up and they've just paid out is a good sign in my book. read more

They're nice, but they def got more money out of me than I should've paid for a simple oil change. I was told on the phone an oil change for my Subaru Impreza would be $44, but wound up paying $65 (service fees). The mechanic said he put synthetic oil in my car (and that's what the car manufacturer booklet says also). The lady at the counter told me my car took a special hybrid oil and I was a bit confused based on my conversation w the mechanic but didn't have the energy to get into it. I looked at the receipt and it def stated synthetic oil change $44, but with $21 of service fees! Ridiculous. The 10% coupon is nothin if they inflate w extra hidden fees. If these gas prices weren't so high I would've taken my car to my regular mechanic in Raleigh who I trust. Next time I know. Not worth the money. read more

I came here a few weeks ago to get an inspection, and was in and out in an hour. There's an outdoor waiting area, and everything is contactless. I really appreciated the quick service and respect to everyone's risk boundaries! Someone will answer the phone every time, and you will get great service here. read more

The people working there were very friendly and nice. They were able to answer all my questions even my curiosity ones about where the inspection payment goes to etc. etc. The service was speedy, I went on a Friday morning and lucky me the people ahead of me were already serviced and they got right to my inspection. It took 20minutes tops. Last year there were a few cars ahead of me and they just gave me time to shop :) I love that the location is a minute walk from the mall. Another plus about the location is the DMV is also walking distance away so it's so convenient to get your registration all done in one go! I watched them inspect my car and I thought they did it efficiently. read more

Northgate Auto Service - Auto Repair Near Me - Durham, North Carolina

Northgate Auto Service - Where the customer is always an inconvenience. My first experience with them was quite good, but that was a few months ago. Coming back was a mistake. This time around, I had an 8:00 appointment, so I dropped off my car at 7:45 and took a walk. At 8:40 I saw that my car was still in the parking lot. When I made the appointment, the nice lady on the phone told me it'd be 2 or 2 1/2 hours, certainly no more than 3 hours to replace my shocks and struts. Well, one hour had already passed, so I asked the mechanic how much longer. He said that when they finished the car they were working on, mine was next, and they'd work me up a price and time estimate then. I asked him why I'd even made an appointment since I'd already been waiting an hour. He replied that they weren't there an hour ago. Please note that they open at 7:30. It's right here on Yelp. I told him I didn't appreciate being called a liar. He replied that he didn't call me a liar. I didn't mention that his statement qualified as the second time he'd called me a liar in a span of about 15 seconds. Then he said, "It's 8:41." Yep, and since I got there at 7:45, he was right. I'd only been waiting 56 minutes. Waiting for 56 minutes does not qualify as waiting for an hour, so I congratulated him on busting me for that. And yes, I was probably on my way out the door anyway, but I really didn't need the attitude. So I took my keys and left, and will be visiting a different mechanic next week. One who knows what an appointment is, and who perhaps realizes that berating customers doesn't really qualify as good customer service. They should probably teach that in customer service school, since presumably it's not common sense. read more

The service is great and the customer service is even better. I am a transplant to the area but I have shared my experience with the friends that I have made since moving here. They are honest, fair, friendly and experienced. What more can you ask for? read more

Super helpful and friendly Gave me good advice on how to deal with moving cars across state and saved me money on car inspection (when they could have easily made money there) Did a fluids check and even pumped up a tire when knew that I was going on a roadtrip I highly recommend this place :) read more

We have been taking our vehicles for auto repairs and scheduled maintenance to Northgate Auto Service for over twenty years. In that time, we have always been pleased with the quality of their work. They are very professional , maintain an excellent staff and go out out of their way to accommodate your schedule. We would highly recommend Northgate Auto Service for your automotive needs. Rick & Priscilla Lopez read more

HIGHLY RECOMMEND this auto shop to any person looking to get any service. Hunter worked on my Toyota Highlander. As a student and a first time car owner, I really needed a lot of advice and guidance. The car I purchased had a failing braking system and Hunter was able to diagnose and fix the problem in one day and was able to educate me on how it worked. He also did an oil change and my state inspection. When leaving, my car was in perfect working condition and I couldn't be happier with the amount of respect and knowledge these men had!! If I ever need any car services, I will 100% be going back here and highly recommend any one (especially students) to do the same! THANK YOU HUNTER AND STAFF!! read more

Great with my mom and her older car. Thanks!

I really appreciate these guys for being straight up with estimates. They will also work with you if you buy your own parts at Auto Zone. A competitor in town will charge you about $100.00 just to hook your car up to a computer for diagnostic reviews of your car. No way, not this family run business and I won't take my car any where else. They installed my windshield wipers for free. read more

Figured I'll give them another try. Mom took her car there for an oil change and they forgot to put a screw back which caused the car to leak oil. I know people make mistakes and we are all human but wow . Never ever will I recommend or go back here. read more

Honest services with reasonable prices. Always helpful, great folks who want to help. Got auto problems, give them a try. You won't be sorry. read more

My wife and I have been bringing our cars here for YEARS - fast, friendly, honest service! Northgate Auto is a Bull City institution! Our daughter is now driving and brings her car here. It doesn't get better than this! read more

Everyone was very friendly. I was quoted 20 minutes for a car inspection and it took an hour, but staff were kind and apologetic about it. They are also dog friendly. read more

The lady on the phone was nice but the website is misleading. I had my car towed there because the website and the lady on the phone said they could repair and service my Mini but after learning the problem was an all day job said they don't have the man power??! Ok fine but then you should have my car towed to someone who does. Now my car is stuck there until I can find someone who can really fix it, I have to pay for another tow, and still find someone to fix a very expensive problem with my car. This was a waste of my time and money. When I suggested they should have my car towed the lady was a little less nice. I pointed out the website was not true and should be changed she said she would mention it to her boss. And hung up. Before I could remind her that she told me on the phone that they repaired Mini Coppers, there was no buts in that conversation. read more

I have to give this business a big thumbs up as they are welcoming to your business, provide services efficiently, and use precautions about Covid. read more

I drove into Durham from DC and was in dire straights because there was a burning smell. These honest folks bumped me ahead of others since I was out of town and showed me it was nothing but a bag caught on my muffler. Got an oil change just to give them the business since my car was already on the lift. Come here for honest work and good service. Sincerely, an out of state woman read more

Pia and the entire crew are phenomenal! They are very reasonable and fair. I would recommend this place and I will be taking my cars here from now on. Thanks again. read more

Do NOT take your car here. As a college student, I thought I would be getting fair service and not get swindled. Over the course of 2.5 years, trips to Northgate left my Jeep in worse condition than before. Every time I left, something else went wrong that they claimed they hadn't touched. Examples: Charged arm & leg to fix AC system, it stopped working after 3mo. Charged even more to redo rear brake system, immediately after leaving, my wheels start knocking because the lug nuts were not tightened, leaving me on a highway with a wheel about to fall off. The owner then tried to gaslight me, saying someone had stolen my lug nuts off while the car had been parked. Cherry on top: 1 month later, the brake system failed altogether and damaged my emergency brakes, again endangering my life as I was driving down the highway. This place overcharges, oversells, and under-delivers. read more

We really like Northgate Auto. We used them when we used to live in Durham (2007 - 2011) and loved them then, and have gone back to them now that we're back in town, and they're as good as ever. They seem to be very honest, even recommending against repairs that would have been good business for them, just because the car was becoming a money pit and they recognized that. Their fees are also quite reasonable, if not borderline cheap. Super happy, definitely recommend them to friends. read more

This is where I bring my vehicle good people in there especially the receptionist she is always in good spirits. They have good prices and have been able to tell me what's going on with my vehicle. I highly recommend this auto shop. read more

Very friendly, helpful, and great service. Installed a part I provided no questions asked. They could have taken advantage of my limited car knowledge, but instead were very honest. I've found my auto shop in Durham. read more

I've been to a lot of mechanics in the Triangle area... and I think I've finally found my spot. The staff is friendly, honest, and they helped me pass inspection, for which I was long overdue! It's great to be greeted by name. . . will definitely be back!!! read more

I borrowed my mom's car and, of course, backed into a neighbor's planter. They put my mom's muffler right back where it belonged and secured it, and didn't charge me a thing! They even gave me some great advice: don't call mom and tell her until AFTER you visit the mechanics :) Great service- SUPER friendly staff, and so very nice to do me that favor! I'll definitely be going there again. read more

It is difficult for a garage to earn my trust. I have tried many in Durham and Northgate Express has the best combination of honesty and knowhow that I have found. They are diligent and they do not overcharge. They have earned my loyalty. read more

This place is great. Free wifi, cable tv, helpful mechanic and they give diacount for Duke people. Will come back here for next oil change.

So this was a great experience - new tires, brakes and rotors. I was a first time customer treated like i had been there 1000 times. Excellent service! read more

This place is the best. Pia at the front desk will never steer you wrong. Honest, fast, and friendly. I wouldn't take my car anywhere else. Dog friendly. read more

Honest. Efficient. Just all around nice people. Quality work at reasonable prices.

Great place to take your car to for repairs. They are always nice and just do what you want them to do at very reasonable prices. I don't know the owners name but he always has a smile on his face and will do the best he can to take care of you. I won't be taking my car anywhere else anymore. Thanks for the great service. read more

I made an appointment here to get my car inspection done. The receptionist told me it would take 30 minutes, which worked well since I had another appointment an hour later. Well 45 minutes after I arrived, I asked how much longer they were going to take and they hadn't even started working on my car yet. The receptionist was then rude as if I was acting like some sort of diva. Look, I understand if you're busy, but then don't lie to me saying it will only take 30 minutes if it's really more like 90. Imagine then what else they would lie about. read more

Went in and told them I needed my car checked out before driving to the West Coast. Even though I'm young, going to a private university, female, and clearly have no idea about cars, they didn't try to sell me anything I don't need. I offered to get an oil change just to give them business, but they said my past one was so recent I really didn't need it and sent me on my way without even asking for a dime. read more

Great service. I was able to get my car in first thing in the morning. Very friendly.

This place is the best. I've come in with my bumper hanging off twice and they reattached it free of charge both times. They're also quite reasonable for oil changes, windshield wiper replacements, and other car needs. And the staff is incredibly nice and helpful. I recommend this place to everyone who has car problems in the area. A+ work. read more