I made an appointment with this Discount Tire location on 4226 N Roxboro for 2:45pm on Apr 17. It was for a nail in another tire. I would have gone to the one on 4400 Fayetteville but it was much further away from my workplace, and I have no desire to return to the Wake Forest location again for a 4.5-hour service. The location at 4226 N Roxboro in Durham was closer than both. At 2:20pm, I logged in Discount Tire's Journey Tracker app that I was on my way. I arrived at 2:34pm. There was no wait line to the front desk. I was immediately helped by senior assistant manager Jim (according to his business card). After I described the issue to him, he asked for my car key and said he'd get me squared away. Unlike other Discount Tire locations, he did not accompany me to the car to show him the issue. At 2:47pm, I received an update on Journey Track app informing me that the estimated time of completion for my vehicle was 3:41pm. The waiting area wasn't crowded. At least three seats were available during my time there. However, the counter table had no seats. I needed to use the wall outlet next to it to charge my laptop. So I stood on my feet the entire time next to the table. The wifi was slow. A Google search took at least 5 seconds. Google News wouldn't load at all the first time but then loaded almost instantly the next time. At about 3:02pm-ish, my car was in the service bay. Five minutes later, I was informed that that tire had to be replaced. The informing attendant said that it would be replaced at no charge, which Jim confirmed another five minutes later. The store didn't have the exact model tire so they went with the closest one. All it cost was less than $10 for another certificate of free replacement, and subtracting the price of the original tire (the closest model tire cost less). At 3:28pm, I received a text notification that my car was ready. Within one minute, my car was parked outside and ready to go - the team finished ahead of schedule. I appreciated the great savings on the new tire. Service was good, certainly better than the Wake Forest location. There's one thing the N Roxboro Discount Tire team can do to improve my rating to "great": put seats at the counter table. read more

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I came here because the other Discount tire screwed up my tire sensors. I told them the problem and they knew immediately that they had put the wrong ones on the car. They got it fixed and had me on my way no issues. This is the shop you should go to if you need tires or other things. They were kind and considerate and I will be back to this location. read more

Buyer Beware!! Don't let them tell you what tire you should get for your car. We have trusted these people for 20 years. The first time the sold us the wrong tire for our Pro Master Van. They replaced them with a cheap tire (only cost me $800.00) that they told me was rated for 50,000 miles. 5000 miles ago they told me the tires looked brand new rated "8", today they told me they need to be replaced and rated as a "4". I ask them how much credit was I going to get since they had only 20,000 miles on them and Alex told me that they were good for 50,000 miles. I was told nothing because the tires didn't have a warranty on them (I paid $800.00 for the set). I said what do you mean no warranty, I would not have had you sell me the tires if you would have told me that they didn't have a warranty on them. If the company (Firestone) doesn't want to warranty their tires, then why would I buy a tire like that. They BAIT AND SWITCH you all the time, just like Sears that put them out of business. They should be put out of business for lying to customers. I am going to report them to the North Carolina Attorney General so they don't take advantage of other seniors with disabilities. read more

WOW. They patch tires FOR FREE! I booked an appointment to fix my flat tire, they got me in immediately, worked on my car for less than an hour, then handed me a receipt for $0. I was shocked as I hadn't realized they patch tires for free. By the customer service, promptness in getting me in and addressing my car, I definitely expected to pay. They've got my business and whenever I need new tires, they will be the first place I look towards. I can trust that they're not going to cheat me and skyrocket the prices. Also, everyone there was incredibly kind, patient, and friendly. read more

Drove around after a tire rotation. One week later I realize that I'm missing a wheel lock lug on my front wheel. I don't think those just fall off... Checking air pressure a couple of weeks later, and front tires are at 40psi, 10psi higher than what my car says on the inside of the driver side door. Only came to this location because the one off of 15-501 didn't balance my tires after I asked them to on two separate appointments. Fair to say this was the last set of tires I'll ever buy from discount tire. Just save yourself the hassle and go to Costco. read more

I went first thing in the morning I had a nail in my tire the fixed and I was on my way. It didn't take long this time. In the afternoon this location is very busy so be prepared to wait. I have never had bad service here, everyone is friendly and respectful. They explain everything in detail. I find the prices very reasonable. read more

I bought struts to replace air ride/2014 equus...it 'creeked'...we mentioned & they wouldnt fix...we then got out of warrenty & they told my company fixing my car "yes we've had that problem alot" yet...no fix..my own store owner says he repaired his own mercedes & it "was creeky"!! Horrid& deceitful company...DO NOT USE! read more

JC and Ethan were very helpful and patient with me. I'm thankful they found a issue with a tire that I was having. Recommend a new set of tires, so I did a little homework while I was waiting. They came to me showing me the issue and I knew right then I would need a set. They promised and delivered a new set of tires very quickly. Thank you again JC and Ethan. read more

Waltzed in after my car failed its inspection due to the grim condition of the tires. Had to get that taken care of, as my car's registration expires today. I live on the edge sometimes. Clayton Foushee was very kind, courteous, and professional. He deserves a prize! It didn't matter to me that I had to wait, but what a pleasant surprise that the car was ready ONE HOUR earlier than the app "journey tracker" said. Well done, team! I'll be back. (In case you keep track of referrals, the Jiffy Lube guys just up the road from you recommended your shop). read more

Called this store to get a quote to mount and balance 4 tires I bought online. I did not ask who I was speaking with. Person was friendly and professional but the price was shocking. I was quoted 200 dollars "all in". I did have to retort that price was ridiculous and hung up without further comment. These people are anything BUT Discount Tire. Go elsewhere. P.S. Found that the new Mavis Tire in Wake Forest will do it for 88 bucks out the door. Best price I could find. Still more that I would like to pay but in the ballpark of being fair. read more

Mitchell is an awesome and caring working Man! Thank you so much for your assistance in finding me tires for my Mazda 2021. read more

Discount Tire - New tires with a rebate and military discount. Continental sport 50K mile warranty - Tires Near Me - Durham, North Carolina

Made an appointment with their website, which required my full address and contact info, but it didn't show up on the computer when I arrived. Good thing they were not too busy on a Tuesday afternoon. Got set up in maybe 15 minutes. About 45 minutes later, I got a text my car was ready. When I came in, I again had to stand in line, while the agents answered the phone, finished chatting with others, etc. Seems one could have asked "Anyone here for a pickup?" But no, I had to listen to this guy explain and try to sell a TPMS upgrade over the phone. Finally stopped him before he left the floor for something else, and he handed me my paperwork and keys in about 15 seconds. Why did I have to wait for that? read more

Went there with a slow puncture. Guess what, the bill was $0.00. Yeah, you got it right, $0.00. They've got a new customer in me and many of my friends. Why not refer all of them there? read more

Have you ever had a day where bad things keep happening --one after another ? I am at the Doctor ,an hour from my home and the Tire Pressure light comes on .It's a new to me car they supposedly been checked out to the max.by Johnson Lexus before we bought it several months ago . Happily I knew there was a Discount Tire near by --we have been very happy with the stores in this chain but I've never used this Durham location before.And never needed them for this car . Apparently it's under new mgt.and they are still getting things ship shape -e.g the man assigned to checking tire pressures for people that just randomly drop in for a pressure eval. found that I had low pressure in one tire .But by filling the air back in that tire he made things more confusing for the repairmen he directed me to see next . The next man listed the wrong tire to be checked . But then they made me happy by checking them (PLUS the Spare tire). The exam revealed that two tires had been " repaired" with " gum plugs" by someone prior to my purchase.Those are meant to be temporary --not driven upon for Five months . Thanks Johnson Lexus .... This Discount Tire store worked me right in and got me out quickly . Which was great !!! But half way home they call to say that the Key for my Wheel Locks was still at the store .And they close at 6 P.M. At first they offered to just keep it safe until I could get back Not really something you want to be without! Did I mention there was a huge political protest blocking a major route to return to my home ? And that I took a wrong turn and ended up lost ? Rough day ! Then one of the store's management agreed to drive way out of his way to bring the key to my house Kris Cochrane did that . After a full day of work at a store that is busy and having some issues currently . This is why I am giving this store FIVE stars . I cannot rate Mr.Cochrane so I will give his stars to the store . He really went out if his way to help me and I am grateful. read more

Excellent service! Very nice and helpful staff. Reservations recommended but not necessary. Friday,Saturday and Monday seem to be the busiest. I would always suggest getting the warranty on your tires. It can save you hundreds. It's worth it! We have absolutely no control over what we drive over and for some unfortunate reasons I've been getting something stuck in my tire about yearly now. Getting it plugged is free with warranty and if can't be fixed then you get a brand new tire then just buy the warranty again. It's about $30. Tires are the most important safety feature on your car! Check them regularly. Be safe. read more

Knowledgable and honest staff here. I took all of my tire needs to this location and was always satisfied. Staff is very welcoming and makes you feel comfortable. They taught me on certain things to remember for my car and when it's best to tuneup. read more

Discount Tire - Entrance to discount tire. - Tires Near Me - Durham, North Carolina

Discount Tire has been excellent! They replaced the tire that had been damaged beyond repair, we're speedy, and communicative. I now stop in each month to have my tires checked. They have a check-in process where you are given a link to check your number in line and have measures in place for social distancing. read more

So the plan was to be there right at 8:00am when they opened because they didn't have appointments on line available Saturday. Their on line appointment system seemed user friendly and easy to use but I really wanted to get my tire looked at sooner than later. I arrived at 8:20am on Saturday morning and was greeted by Gabe at the check in area, which was clearly marked. All employees were masked and seemed to be to be taking necessary precautions with respect to Covid. Gabe provided clear instructions and communicated an estimated wait time. After getting settled in, I was greeted by another gentleman(I forgot his name-Travis I think), he checked my tires and gathered basic information from me. While I waited, Gabe came through and offered me a bottle of water, which I think is pretty generous of the business to do. As I waited in my car, Gabe made rounds checking in on customers. As a whole all employees showed a positive work ethic and seemed to take great pride in their work. I even witnessed one employee running to greet customers. I was pleasantly surprised when it was my turn to have my tire looked at that it didn't end up costing me a penny! They stated they found a nail in the tire, patched it and I was well on my way! Y'all did an exceptional job with customer service that you now have a customer for life and I will sign your praises among the community! Thank you! read more

JP and Tao are the bomb ! Always polite and service oriented ! Always get me in as fast as they can ! The crew of people that work there are the best ! They always make sure I'm satisfied and I always feel like VIP !!! Thanks guys!! Scott Bramigk read more

Needed to get my wheel locks rim locks removed and Travis took great care of me. I ended up buying a tire on my own accord. No pressure sales at all. Great prices, great warranty, and great service. read more

Everyone is on point. The guys at the front desk and the guys hustling in the bays are killing it, highly recommend discount tire.

I've always had good service at the Rox rd store but lately found it to a nightmare to get my truck tires rotated ! I set an appt up today and waited in line 20 min with no assistance. I was under the impression that an appt meant something but clearly their check process doesn't support this . read more

Good customer service! Always a good price on my tires. Staff very knowledgeable and friendly!

Buying tires at Costco is cheaper than here I probably paid more than 600 for new tires I should have gone to Costco read more

Great business model. A clean waiting area, prompt service and really good prices on tires. Free rotations and inspections. Wish they would email me every 6000 miles..but hey, that's really my responsibility anyway. I use them for my truck, my girlfriends car and her father's van. I highly recommend this business. read more

JP was very helpful and matched a lower price I found somewhere else. I got the tires I wanted the same day and only waited 45 minutes. Great customer service. I would recommend to anyone looking for tires. read more

Always the best customer service and the best deals on new tires. Been a customer for years from Texas to North Carolina.

Wow! Went in to have my tire repaired. Noticed how well staff greeted, interacted and confidently explained products and services specific to each customer. A very diverse team, works fast and efficient to get each job done. No long wait times, was in and out in an hour. Discount Tire exceeded my expectations; displays their great work ethic and professionalism. I will have all my tire needs serviced at this location, as well as refer family and friends. Thanks guys! read more

Fantastic. My mechanic recommended I go here for new tires and they were great. Fast, friendly, and I didn't feel taken advantage of the way I frequently do at car care places. Also, I have wheel locks on my car and I didn't know where the key was - they charged me for the extra work to take them off - but then ! Found the key for me with my spare tire, let me know, and refunded that charge. I strongly recommend them and will definitely go back. read more

We were entrusted with a coworker's car while she is away for a month or so. Two days into its stay in our driveway, one of the tires appeared flat. New to the area, I used Yelp to help me decide where to take it for a repair. Score! The staff were all very friendly- I worked primarily with Benjamin and he was very helpful. He walked out to the car with me and asked a couple of questions about my story. I overheard several staff conversations with customers and as an eavesdropper, you would surmise that they all went to high school together- friendly, cordial interactions. A very positive atmosphere. In the end, a nail was the culprit. A quick plug and I was in and out in about 30 minutes. There's a cooler with bottled water and some coffee in the waiting area and the chairs were comfortable enough... one other thing I will add, is that there is no blaring tv in the waiting area showing Springer like shows. We will be back when we have tire needs in the future! read more

Great experience. I had a horrible experience at NTB last week and had to bring my car into discount tire to basically fix their mistakes. They were so friendly, so efficient, so communicative and plugged my nail hole/rotated my tires for free. I will definitely be going there from now on. read more

I generally despise everything about car care / maintenance. It's always such a chore. I'll get my car inspected months after it's due, I'll put off routine oil changes as long as I can, and my car just doesn't get washed until it's raining and I speed down the highway. I'm fine with gassing up and driving, I just hate everything else about owning a car. Imagine how I felt when one of the tires on my car went flat. This was one situation I couldn't put off and resolve later. It had to be done now. So, I changed the flat all by myself (insert visual of The Church Lady doing her Superior Dance) and drove down to Discount Tire. I was greeted by a friendly young man who gave me several options for a couple of new tires, I paid and had a seat for about half an hour, played on my phone, then someone called my name, handed me my keys, and I was on my way! The prices were reasonable, the staff was friendly, the service was fast, and there was no drama ... other than what I'd invented in my head. Highly recommended. read more

Turns out when there is a construction zone three blocks from your house, it's totally possible to get two flat tires in two weeks (same tire, too) -- just my luck! The second incident happened on Easter Sunday (when ZERO shops were open), six days before leaving on an international trip -- so I was admittedly losing my mind a bit. (The silver lining is that I learned how to change a tire on my own! #adulting) With this second incident, Costco Tire (my usual go-to) wasn't able to patch it because of their business policy involving required distance between patches (the second puncture was too close to the first). They offered a couple of options for new tires, both of which would have to be ordered and would take several days / might not arrive prior to me leaving the country. Logistics aside, I also didn't particularly want to pay for a brand-new tire on my 2-year-old vehicle if it wasn't absolutely necessary. One of the representatives lowered his voice and said that this particular case was not actually a safety issue, and so if this were his car, he'd take it to Discount Tire (not bound by the same protocol) and let them patch it. He was a former employee of the Roxboro Rd location and spoke very highly of everyone there. So glad I did! Not only did they all have fantastic attitudes (got me smiling over something that had been causing me a significant amount of stress), but they easily accommodated me without an appointment, AND also allowed me to drop off just the tire that needed patching (I had already put on the spare) so that I wouldn't have to miss time at work. I got a call within 30 minutes of leaving the shop that the work was done. Came back at lunch and they popped the original tire back on the car while I sat and ate my lunch at the counter that runs along the shop windows. I noticed that the tech also went around to all four wheels to check the tire pressures and tightness of the lug nuts before letting me drive off (which is probably standard, but was much appreciated). To top it all off, they didn't charge me a thing! I couldn't believe it! So impressed from start to finish. Will definitely be back, and will recommend to everyone I know! read more

These guys are great-fast and considerate, not to mention my service was FREE! Will go back when I need tires. It was a pleasure doing business with Discount Tire@Roxboro Road. Give them a try-you will be happy. read more

Discount Tire - Tires Near Me - Durham, North Carolina

Good service on my flat tire. They did a plug and a patch repair on tire with 4,000 miles on it. Quick and courteous.

I wake up on a Friday morning to really low tire pressure. So I went to get air in my tire at a jiffy lube (for the second time that week). Turns out I had a screw on the side of the tire that was not repairable. They recommended me next tire which was called "Just Tires". They ended up giving me a quote of $1000ish, so I call my dad and asked him to look around for me since I was already late for work. He tells me someone could get them for such and such price and so I texted a few people I knew that knew about cars that lived in my area and one said Discount Tire. I look them up, find tires, then call and ask them. As soon as Michael answered the phone, he automatically put me in a better mood and made sure I was getting the best I could for a good price. They were $300ish less than what I was quoted earlier that morning. While I was waiting in line, Michael was with someone in front of me and he gave that person 100% of his attention. An older man that was sitting in a chair waiting, started up a conversation with me as he overheard the guy at the counter talking to Michael about his tires and the guy mentioned Costco. The older man began to brag about that Discount Tire and one in Delaware. He, as well, made me think I was getting the best deal with the best customer service. Thanks to my friend referring Discount Tire, I will also now refer with my own personal experience! read more

I bought a set up tires prob 2-3 months ago and they were real quick to sale me a set and took 2 minutes to take my payment.. Less than prob 3wks later I had a Flat and had to have it changed to my Donut Spare and I called them and explained the situation and they said for me to come back and I went straight there which was when I got off work around 5:30 and they told me if would be 2hrs .. No Mind you the sign says they close at 6pm which would have been 30 minutes but instead of taking 5 minutes to patch my tire after I explained my situation. They had 8 cars in front of me that they told me I would have to wait 2hrs. How can you wait 2hrs when they close in 30'minutes ?? The One guy in the office was very condescending so I chose to drive my car home with the Donut on it and made a appt for the next day to come back so when I did I still waited 45' for a 5-10 repair.. What is the need in a appt if you have to wait again like everyone else with no appt. It didn't take them that long to sell me MY TIRES.. Bad experience read more

The only place to go for tires. Always great, quick service. Very trustworthy people that will never let you down. Good prices too!

I think overall the store is great. However, stop asking us to put warranties on tires and then replacing it with something "comparable."

I had a pretty good experience here. I ordered my tires and made an appointment right on their website. I brought my vehicle in a day later. Everything went smooth. The tires were in stock and the bill was exactly what was quoted online. read more