I made an appointment with this Discount Tire location on 4226 N Roxboro for 2:45pm on Apr 17. It…read morewas for a nail in another tire. I would have gone to the one on 4400 Fayetteville but it was much further away from my workplace, and I have no desire to return to the Wake Forest location again for a 4.5-hour service. The location at 4226 N Roxboro in Durham was closer than both. At 2:20pm, I logged in Discount Tire's Journey Tracker app that I was on my way. I arrived at 2:34pm. There was no wait line to the front desk. I was immediately helped by senior assistant manager Jim (according to his business card). After I described the issue to him, he asked for my car key and said he'd get me squared away. Unlike other Discount Tire locations, he did not accompany me to the car to show him the issue. At 2:47pm, I received an update on Journey Track app informing me that the estimated time of completion for my vehicle was 3:41pm. The waiting area wasn't crowded. At least three seats were available during my time there. However, the counter table had no seats. I needed to use the wall outlet next to it to charge my laptop. So I stood on my feet the entire time next to the table. The wifi was slow. A Google search took at least 5 seconds. Google News wouldn't load at all the first time but then loaded almost instantly the next time. At about 3:02pm-ish, my car was in the service bay. Five minutes later, I was informed that that tire had to be replaced. The informing attendant said that it would be replaced at no charge, which Jim confirmed another five minutes later. The store didn't have the exact model tire so they went with the closest one. All it cost was less than $10 for another certificate of free replacement, and subtracting the price of the original tire (the closest model tire cost less). At 3:28pm, I received a text notification that my car was ready. Within one minute, my car was parked outside and ready to go - the team finished ahead of schedule. I appreciated the great savings on the new tire. Service was good, certainly better than the Wake Forest location. There's one thing the N Roxboro Discount Tire team can do to improve my rating to "great": put seats at the counter table.

I came here because the other Discount tire screwed up my tire sensors. I told them the problem and…read morethey knew immediately that they had put the wrong ones on the car. They got it fixed and had me on my way no issues. This is the shop you should go to if you need tires or other things. They were kind and considerate and I will be back to this location.

Very happy with the rim ding repair and repaint on my wife's car. They did a good job. I'd go…read morethere if it happened again

From the owner: With over 30 years in the automotive industry and 15 in the wheel repair business we can and will…read moreprovide the best rim and wheel repair there is and our reputation proves it !

I've used this service for my 2017 C Max Energi for several years and have always been pleased by…read morethe quality of the work and the friendliness of the staff. When I bring my car in, they take great care of it. They have an automated service that keeps me updated on progress. If they notice something wrong or that needs service, it's useful information but I've never been upsold. The prices are fair.

I would NEVER take another vehicle to Chapel Hill Tire after my experience with them…read more I brought my Subaru in for service, and noticed it overheating the day I got it back. I took it back to the shop and they told me it had essentially no coolant in it. I immediately asked the technicians why there was no coolant. They told me, "It was filled up when it was here." When I asked, "Then why is there no coolant in it now?", they couldn't give me an explanation beyond repeating that they had filled it. The car continued losing coolant and overheating. I brought it back multiple times, and I was repeatedly told that they had pressure-tested the cooling system and that there were no pressure issues and everything was fine. They also told me there were no warning lights indicating a problem. Meanwhile, I was constantly having to refill the coolant and pull over when the car overheated. One time I had to sit on the side of the road for about 45 minutes waiting for a friend to bring me coolant just so I could get the car home without overheating it. Eventually the car broke down on the highway and had to be towed. After all those previous visits where I was assured the cooling system was fine, I was finally told that the head gasket had blown and that replacing the engine would cost around $6,000. After I challenged that price, the estimate was suddenly reduced to around $3,000. I'm not upset that a Subaru developed a mechanical problem. I'm upset that I repeatedly reported coolant loss and overheating, and I was repeatedly told the cooling system was fine. The car eventually suffered a major failure anyway. I don't trust this shop and I won't be taking another vehicle there. If you're dealing with a recurring mechanical problem, I strongly recommend getting a second opinion before continuing to rely on their diagnosis

I can't tell you how helpful F.P. and the Ingold team has been over the years aced especially…read moretoday! They moved mountains to help get us to one of the rare dmv appointments:) Always quality service, kind aces personable team, and competitive pricing. Plus just caring. Keep it local!

Needed a quick oil change. They did a great job and were fast and efficient. Sat in the waiting…read moreroom and was in and out in an hour. Thank you!

I have purchased my tires from Discount Tire for years, but I am very disappointed with the level…read moreof service I have recently received at the Durham/Chapel Hill location. I visited this store twice in July and August 2026, and both times I had an appointment. On each occasion, I waited approximately 30 minutes before I could speak with someone about the service I needed. Although someone checked me in after about 10 minutes, I still waited another 30 minutes before my appointment actually began. This is unacceptable, particularly when customers have scheduled appointments. During my most recent visit, I brought in my 2024 Chevy Silverado, which has only 25,000 miles, because there was a nail in the middle of the tire tread. I was told that the tire could not be repaired because the tires were "bald." This was simply not accurate. The tires were not bald and were in reasonable condition. I was also given the impression that the primary reason they were unwilling to repair the tire was that I had not purchased the tires from Discount Tire. These are the original OEM tires that came with the vehicle when I purchased it, so I found that explanation particularly disappointing given my long history of purchasing tires and receiving service from Discount Tire. I would leave a no-star review if possible!

I had been going to this place for years without any issues until my last time. I went to get my…read moretires rotated and need tire pressure sensors so I got them. It took them hours to try to get them to work. They finally came out and told me they won't work and their is something wrong with my car computer and I need to take it to the toyota place to get it fixed. I should have demanded my money back since they could not do what I paid them to do but stupid me I believed them. I then went to the other discount tire and they said what I guessed before they put on the wrong sensors and told me it was my computers fault. Do not go here ever and I won't be back.

Tri-City Auto Warning: Dishonest Service, Scammers, Voided Refund, and Vehicle Put at Risk"…read more It's rare that I leave negative reviews, but my experience with Tri City Auto was a complete nightmare. They charged me $773 for faulty work based on a diagnostic they never properly performed. I was told my Q3 Audi needed a thermostat--only to later learn it didn't. The part was ordered incorrectly three times, delaying repairs. I was then told by Jennifer McCormick, I should be grateful she did not charge me for their mistake because it cost them money. My car was initially promised back the same day but wasn't returned for two days. The day after pickup, my car wouldn't start, I was able to get a battery jump, to make it to Jiffy Lube (less than 1 mile away) for a battery replacement. Within minutes the dashboard lights lit up, smoke billowed from under the hood and fluid poured from the bottom of the car. Jiffy Lube discovered the intake hose hadn't been properly reconnected--posing serious safety risks to me and others as I was about to travel out of town. Tri City agreed to tow the car back and offered a loaner, which was the only positive experience. They eventually admitted the thermostat wasn't ever needed and said they'd issue a refund. The owner can also express sometimes things just happen and things can go wrong. However, the refund receipt was vague, and when I asked for clarification, shop supervisor Jennifer McCormick responded unprofessionally--handwriting unclear notes on the receipt. I followed up via text, simply requesting confirmation of the refund details. Within minutes, Ken McCormick, the owner, called me with a hostile tone, stating, "I already told you what the refund was for." Despite having printed documentation and screenshots of the initial refund, Ken and the Tri-City team ultimately reversed and voided the promised refund transaction. I had to take my car to another repair shop, where the technicians expressed serious concerns about the work Tri-City performed. All dashboard lights are now on, and there appears to be additional electrical damage. I've already lost over a week of access in my car, now using LYFT and incurred more than $1k in additional repair costs--potentially even more. Tri City Auto is dishonest, unethical, and extends dangerous. I would never trust them with my vehicle again and strongly advise others to avoid this shop. what they are doing to people is so unfair and I would not wish this treatment on anyone.

I had the feeling I had some flat tires because pressure wasn't working low and they helped me out…read moreby checking. Dash and friendly.

Great and quick service. Addressed all issues I had and didn't try and sell me on things I didn't…read moreneed.

Upon my last visit on Sept 10 for an oil change I was informed that their inspection indicated that…read moremy front brake pads were measuring 3 mm thickness and both the pads and rotors would need to be replaced at a cost of $537.76.I was told when asked that both pads and rotors were sold as a set , not individually ,and needed to be done to main proper braking power ,,, it was also written in the invoice. At a local repair shop in Apex today I was informed, and shown, that the brakes were in perfect condition with more 8 mm pad material remaining and needed no attention ,also the rotors also showed little wear. Why did Carmedix try to sell me work that was obviously not needed?

First time here and I won't be returning. Went for an oil change, and they tried to upsell me on a…read morefuel system service, and an Annual Engine Performance Service totaling more than $400 (sounds really official, but neither service is anything Mercedes recommends for maintenance so I declined). Then they told me I needed new tires since some of mine were unsafe and I shouldn't try to drive on them, and one pot hole could turn into "a really bad day". That seemed odd, the tires only had 17k miles on them, and last I had the brakes done 3k miles ago, they were measured and in very good shape. Got offered a promotion that expires today, but I still declined. So I went home and measured all tires, and the measurements of all four was much better than they stated. See photo comparison below - right rear tire quoted at 3/32. A tire gauge, used exactly and exclusively for this purpose shows between 5 and 6/32 putting it in the green. My standard for who I will give business to is would I recommend my mother, aunt or a friend go there and trust their recommendations and findings - and I absolutely would not.

This location has changed a lot so the front desk/checkin/reservation/"vehicle inspection and here…read moreare 10 more things you should spend money on" experience makes me feel generous giving 3 stars. Received 3 text confirmations of appt but when I showed up front desk had cancelled it; shop now runs a full system check (I just wanted an alignment) and recommended many additional items and tried to upsell me; when car was finally ready a day later I never got a confirmation call. The whole experience was a major turn off. Will sadly not be going back.

i called and talk with jeff made my appointment to bring my chevy trailblazer in to replace the…read morepart on my trailblazer that caused my check engine light on my dash to come on and stay on he fixed my suv very quickly he replaced the bad part at a very reasonable price i am a very satisfied and very impressed with jeff and with kelly they treated me very nice if you want your car,truck,or suv fixed right you need to bring it here to north gate auto service you will not be sorry you did i plan on bring my chevy trailblazer back here if i need any more maintenance or repairs of any kind i would give a rating of 10 out of 10 stars if i could

This is an honest place to get your car fixed. Good work and fair prices. They service and fix my…read moredaughter's cars, who are girls.

The owner is trash. Very unprofessional. He will keep your car for weeks after supposedly…read moreperforming a diagnostic test on your car. He also trashed my vehicle with cans and blamed his minor child for it. He also left receipts from various restaurants proving he was joy riding in my car. I only left one-star because I can't leave zero.

Friendly knowledgeable and great fair prices. I think their…read morewillingness-to explain and educate was awesome.