My daughter scheduled a trip check, battery check and have them look at her front tires due to a clicking noise. She was heading out of town the next day and wanted some peace of mind. Bill, put the car in the lift and did his inspection after he checked the engine area. He brought my daughter to her car and showed her a couple areas of concern That will need to be addressed in the future but not critical at this point. My daughter was really impressed with Bill's professionalism and willingness to explain things to her. She is a grad student at NCSU and needs to develop a relationship with an honest and reputable service center. From what she told me, it looks like she's found it. I trust my daughter's car to Bill and his staff. These folks have earned a strong reputation in Cary. They are definitely worth a look. read more

I was taking my daughters car for an oil change, but were I wanted to go was closed. Found this place on Yelp and I am so glad I did. Very friendly, family operation that is a full service mechanic shop. Prices were reasonable and they took me out to the car and pointed out a couple of things. One we were aware of, but not the other. They actually told me the new issue was not anything they would recommend fixing. How is that for an honest mechanic! I will be sending them all my business in the future as well. Highly recommend!! read more

I went because it was highly recommended, got there a little late because of issues with my car. The owner went and looked at my car for 2 secs and immediately told the nice lady I was talking to tell me he can't do anything with it, he didn't take a tire off lift it up or anything. I only asked for a diagnostic , not for anything to repaired just to tell me what could be damaged. He didn't even take the time to do that. But constantly said "LOVED free money" meaning had I made the choice to get the diagnostic he would have told me there was nothing wrong with the car and sent me about my business. I know this because he said it to me exactly that way. Sad but hurtful I will give him that. I highly don't recommend this place read more

NC Complete Auto Care - This is the place. I would not go if you need serious work or in a emergency - Tires Near Me - Cary, North Carolina

After receiving an overpriced estimate at another shop, I made the risky decision to drive my broken-down car from Cary Car Care over to NC Complete Auto Care, and I'm so glad I did. From the first phone call, Matt was kind, professional, and transparent. He originally told me I might have to wait until Thursday for the repair, but to my surprise, he had everything fixed in one day. They replaced my radiator fan for hundreds less than what I was quoted elsewhere, didn't charge extra for refilling antifreeze, and were honest about what actually needed attention. Matt also let me know I could safely wait a bit longer before replacing my tires, which I really appreciated. It's rare to find an auto shop that treats you like a human and not a sale, especially as a woman. I'll definitely be returning and recommending NC Complete Auto Care to anyone who needs reliable and trustworthy service. read more

Took my 2017 Hyundai in for a 120,000-mile service and oil change. When I got home, I opened the glove compartment and it fell open quickly and roughly instead of opening gently as it had always done before. When I opened the glove compartment a few days later, the door fell off, spilling the contents onto the floor. I took it back, and they quickly installed some clips they said they had forgotten to install when they changed the cabin filter; that fixed the problem. I guess they did everything else okay, but the carelessness about the glove compartment door makes me wonder. Also, they charged me for synthetic oil even though I told them my car did not need synthetic. I won't go back. read more

Bill at NC Complete Auto is wonderful and makes having car repairs easier. I've used them many times and have had an A+ experience each time. I've recommended them to others who've also had great experiences. Can't say enough good things about this business! read more

Great service, clean lobby with coffee, they really do quality work and care enough to explain what they did and what they recommend in the future. No crazy hard sales or upgrades read more

Bill and his team have come through for me and my family on several occasions... i was getting feedback about an electrical issue from an auto parts store that didn't make sense. Bill examined my truck and determined what I suspected was indeed the repair that was needed. Saved 450. My son had a similar situation for a repair on his CRV where bill and team saved us over 600. Top notch place. highly recommend read more

Highly recommend this shop. Needed a tire alignment and they were able to do so quite promptly after making an appointment. The staff is super friendly, knowledgeable, informative, and capable. They answered all questions I had and completed the work for a very reasonable price. Would highly recommend and will definitely be returning for any future issues. read more

It's really hard to find mechanics that you can trust. I had a gas smell coming from the back of the car that another mechanic could not find. The other place replaced something that probably didn't need replacing and then wanted to charge me another diagnostic fee for the same issue. This place went above and beyond and found a hole in the top of my gas tank after lowering the tank to check it. I was pretty ecstatic because I'd been dealing with a gas smell for a year. read more

Great customer service as always! Bill is super helpful and a delight to talk to!

Bill and his team are super stars I was really impressed with how quick they were able to see me. I provided my own parts and had installation work completed. I was able to get a really nice deal compared to other places I had inquired about. My appointment was at 9 and done by noon!!!! Bill communicated with me throughout the entirety of my appointment. I was really appreciative of the snacks and coffee provided as well. 10/10 reccommend read more

NC Complete Auto Care - Aesthetically pleasing waiting area :) - Tires Near Me - Cary, North Carolina

Great service, always try to make things right, and rates are reasonable. We have gotten good service and advice with a number of older used cars that kept them going. Excellent for annual inspections, too! read more

I have used this mechanic multiple times to service my car now and I am hard pressed to use anyone else at this point. Their communication and professionalism is excellent, and they are honest about all the work that they do. They WILL NOT perform maintenance on your vehicle just to make a quick buck, and have told me multiple times what I do and do not need for my car. I hold a great deal of appreciation for the honesty and integrity of this team of talented individuals. read more

I called and made the appointment over the phone and they set me up for the next day which worked out great. I had new tires put on my Ford F150 and wanted to insure I didn't have alignment issues. They got me in right away upon arrival. Checked it out and found one wheel a bit off. They fixed me right up. They also found that the "felt" on my under carriage was partially off. They repaired it and looked things over for other issues. I had just had the oil changed a few days before and I'm quite sure it was the national chain I used. They were an average bunch. Had I known that this place existed I would have absolutely taken both my daughters vehicle and my vehicle to them for the full service. I highly recommend these guys for your alignment and wouldn't be a bit scared to use them for service work. Very friendly staff and quite knowledgeable. Great job!! read more

There guys are some legend type greatness. In 15 minutes from the beginning of my first call, to me driving there, to me getting a diagnosis and repair, I wasn't sure if they were fantastic at their job or actual wizards. Shit, they might be both. It was the type of customer service I thought was myth. I'll be going here as long as I'm able to drive a car. Bill, if you're reading this, you're a real G, my dude. Love you. read more

I first brought my car to NC Complete for a radiator issue. Another shop was going to charge over $1,000 to do the job, but NC Complete was under $500 for the same job, same parts, same everything. They earned my business that day and I've been bringing both cars here ever since. The staff is knowledgeable and friendly and they're always willing to explain exactly what needs to be done (even if it's suggesting to go to a different shop to get a better price for specialty work). After shopping around for auto shops in the past, I'm done looking around now. read more

I took my car here after another place misdiagnosed my car, losing out on hundreds of dollars. They assured me my check engine light would be off and that's exactly what happened. This place is quick, and made me feel welcome. I'll definitely bring my car back in the future! read more

I used to go here all the time, but the last 3 times I have been here all they do is find some reason to send me away to either do the work myself, or have another shop do the work. I have some recent health issues and all I am looking for is someone to fix my issue and I am willing to pay to have that done. Yesterday, I even said - please don't send me away, or to someplace else, yet they sure did. So I went directly to another shop. They diagnosed the problem, corrected it and away I go - far, far away from NC Complete. read more

Quick service when others in the area couldn't fit me in without an appointment. Will definitely be back for other services in the future. Thx again for the quick response when I called and prompt service as promised! read more

Pretty incompetent compared to auto specialists I've dealt with in the past. They don't ever want to give you a quote they are willing to stick by. Go somewhere else to fix your vehicle or have it worked on. read more

I've been taking my cars to NC Auto for a couple a years now. I am always confident they will take good car of my vehicle and be honest with me about what it truly needs. Bill and Matt are professionals I can depend on. Plus they provide great customer service. TLP from Cary, NC read more

This is a really great, family owned and customer appreciated business. The rest room I used was squeaky clean! The waiting area is very welcome. Matt, my mechanic is excellent-- my car runs fabulously after his care!! I highly recommend NC Autocare for all you car care needs! read more

This place is great! First when I called to inquire about a synthetic oil change, Mike the representative that answered my questions, had great customer service. It was pretty awesome they were able to fit me in the same day as well. The great customer service was even shown by the guy who checked me in. Not to mention the price was incomparable to other places I had called before. They were even nice enough to check my brakes for me. The sitting area and free coffee was a pretty cool plus too! I would totally recommend this place. read more

NC Complete Auto Care - Tires Near Me - Cary, North Carolina

Great place for honest car repairs. Matt is an outstanding mechanic! Honesty. That alone is worth its weight in gold!

I had a battery that needed to be replaced under the certified auto repair program, a warranty program. NC Complete Auto Care was one of the mechanics with that program. As it's closer to my house than the other mechanic, I sent my husband there with instructions to specifically mention that he needed the battery replaced under the certified auto repair program. Long story short, the employee he spoke with, after asking the brand of battery, told him they did not carry that brand and to go somewhere else. My husband pointed to a sign that said "Certified Auto Repair Program" and told him, "but it's under that program". The man insisted he could not help him and sent him off. I was pretty annoyed when he told me as he spent a long time in line and ended up going to 2 more places after that before he got it taken care of. So I decided to call and speak to a manager to ask why this happened. First off, I'll say that I am a reasonable person and can deal with miscommunication. Really, I can. What I cannot deal with is being ignored, being gaslit, and/or being talked to like I am an idiot. The manager I spoke with managed to accomplish 2 out of 3 and both gaslit me and talked to me like I am an idiot. Impressive! I asked to speak with a manager and politely asked if he was familiar with the certified auto program. He recognized me immediately and launched into how he overheard the entire conversation between my husband and his employee and that my husband never mentioned the program, claiming he simply said, "it's under warranty." I've known my husband for a really long time. He's a very astute man. I replied that I believe my husband. Manager actually had the gall to tell me, "Well, you weren't there." I asked, "were you the one speaking to him?" He replied, "I heard him." I repeated, "were you the one helping him?" He said, "No." He kept insisting they would've treated him differently had they known he was with the repair program. I let him know we went to the other mechanic and that's where we would take our business. I told hubby about the conversation. He was a little mystified how this manager could've heard so much of the conversation because he was talking to other customers the entire time. So, again, I can deal with miscommunication. If Mr. Manager had responded in kind, with a "that was an unfortunate miscommunication" sort of response, then whatever. Mistakes happen. So, here's how to not respond to a customer. 1. "You're wrong." 2. "You weren't there." Especially if you weren't, either. read more

I needed to get my front brake pads and rotors replaced. I called around and NC Complete Auto Care had the best price. They got me in the next morning, which was a big help since I didn't want to drive a lot with bad brakes. The waiting room is clean. They have free WiFi, coffee and snacks while you wait. read more

NC Complete Auto Care - Waiting area. - Tires Near Me - Cary, North Carolina

So, I'll start with the pros of this place, because things started out on a good note, or so I thought. I went to my tire shop because my truck had been shaking pretty bad and they didn't do alignments there but they recommended this place, and it was nearby so I called for an appointment. The guy was nice, he got me in quickly and was friendly at first, I think his name was Mike but not completely certain. So it only took about 20 minutes, great. Things were looking up. When he called me up to let me know the results, he said something about that it was actually the tires that were the problem, so the alignment hadn't fixed it. It was still "shaking like crazy" in his words. I said, "wait what? so, it didn't need an alignment?" And Mike(?) said "no it did need one, but that didn't stop the shaking because the tires are the problem. If I'd known the problem you were having I could have told you what it was." Ok..... YOU do this for a living, not me! Why wouldn't you ASK ME what the problem was?? No question about anything, why do you think you need an alignment, nothing. Then he said, which I'm not even sure why he added this because it really made no sense, "if I'd seen how worn the tires were I would have known that was the problem and not something an alignment could fix." WHAT!? So if you had LOOKED at the tires before you did anything, you know, some sort of visual inspection maybe, literally not even popping the hood, then I could have saved money and time and gone back to the tire shop. Nice. After I got done paying for this needless service, I went back to the tire shop. They inspected all the tires and said that 2 of them would need to be replaced soon, but overall they were fine. My conundrum is WTF did they do or not do but charge me for at this place?? If I go back to my tire shop and even they are telling me the tires aren't the problem, and their job is to sell me tires so I think they'd do or say anything to sway me in that direction, then I believe that this guy was definitely lying to me. And ripping me off. I will never do business at this place again and I will warn others not to as well. I should have known by the empty parking lot that something was amiss. A total waste of my money and time. read more

Another company referred me to NC Complete Auto Care to fix something they broke. While waiting in their shop for that repair I spoke with another customer. She told me that this was the place her family had been coming to for years. I was tired of the service I was receiving from another chain and promised myself to get my next oil change done here. I called the morning of the day I wanted it done. They told me to be there at 10. I was in and out in under 45 minutes. Service Writer was friendly, helpful & professional. Price was slightly cheaper than other chain shop. I will continue to return. read more

I've been going to NC Complete Auto Care since moving here in 2013. Today I was reminded why. Prepping my car for an upcoming trip with new tires, an alignment, and an oil change, I was shocked when the bill came in $50- BELOW their initial estimate (as well as other top rated shops that I cross referenced to ensure I was being treated fairly). How many shops do you know that, when they discover a billing error in your favor, notify you and give you back the difference? Great staff with great ethics and culture. As long as that doesn't change, I'm a customer for life! read more

I received a coupon for a discounted alignment when I bought 4 new tires at discount tire. Gave them a call and they were able to get us in at the time I wanted without any problems. Very clean with a nice little waiting area with a TV, coffee, popcorn and crackers.. The guy at the desk was knowledgable and gave me a good understanding about the alignment report. I guess paying what we paid for 15 minutes though felt a bit blah... But I would use them again. read more

Came in here day of to get some new brake pads, alignment, and rotors. They were able to get me in and out quickly and efficiently. They even offered up some drinks and snacks while I waited and got some work done on their free WiFi. 10/10 would recommend. read more

I had gone to AAA for an oil change and they performed an inspection and recommended a wheel bearing diagnostic for $130. I then got new tires at Discount Tires on Hwy 55 and they recommended NC Complete Auto Care to me. I called and they quickly told me they did not charge for a wheel bearing diagnostics since repair if needed would be expensive enough. They worked with me to figure out the most convenient time for me to bring my car in and when my car was in their shop they brought me into the garage to show me how they test for bad wheel bearings to prove to me that it needed repair. While I was still there, they found damage to my CV axle when beginning to work on the wheel bearing and once again asked me to come to the garage to show me what was wrong before repairing. I greatly appreciate them showing me just exactly what was wrong rather than just telling me all these things needed to be fixed with no proof. I definitely recommend NC Complete Auto Care! read more

Good place to go for auto service doing awesome job services is good price is good too. Thanks

Today was wonderful. My oil light started blinking and I new it was time for an oil change. Pulled into NC Complete and asked if they could fit me in. I was not only fit in but I was out of there within minutes. WOW....reasonable price...great service THANK YOU I really needed that today read more

Absolutely loved my visit. Took incredible care of me and all my questions and in a timely manner. Marcus was awesome and helped me out so much. Will continue going here for sure. Thank you! read more