My family and I are so grateful to the team at Northwest: Darlene, Nate, and Zane! I recommend them…read morewithout hesitation for their talented people, can-do attitude, professionalism, a successful outcome, and a great customer experience!! The backstory: my family and I were in Alaska when the PNW had a big freeze and our pool heat pump condenser and above ground pipes froze and burst. No one was able to come to our home for a couple weeks due to all the other customer priorities dealing with the aftermath of the storm. I completely get it...a pool is not a priority when others are without heat. So our son purchased and installed a new condenser to get the pool water flowing to avoid frozen water in the pool cracking our pool walls and creating a much bigger problem! Our next challenge was to find a way to purchase and install a highly regulated refrigerant requiring a license and special tools. We soon learned that DIYing the refrigerant to get the heat pump working was not possible. For over three years I called different service companies asking for help - pool service companies such as Aquaquip who originally sold and installed the unit, and AquaCal; a different AquaCal, the manufacturer of the pool heat pump; other dozens of other HVAC contractors too numerous to mention except I will mention my serious disappointment with South Sound Plumbing with whom we spend a lot of money annually to service our other home heat pumps. After 30 different phone calls none would help us. "Too risky they" said, "wouldn't be able to warranty the work" said others. The truth? Our problem was simply too small a job or didn't fit their known expertise. Northwest was willing to help (BTW they showed up on the top of a list of HVAC contractors during my ChatGPT co-thinking session). I'm so grateful to Darlene (who took my call and listened with compassion to my unusual problem. I'm grateful to Zane, Northwest's Service Manager, who spent time deeply listening, brainstorming an approach, and getting someone out to our home. Finally, heartfelt kudos to Nate, our HVAC tech wizard, who successfully got our pool heat pump heating water! Yahoo! If you've got an HVAC challenge that doesn't fit neatly into your current HVAC service company's service menu or you want to partner with a company who really cares about delivering value and a great customer experience, I highly recommend Northwest Expert Heating, Cooling, and Electrical!

I was SOOOO impressed with these guys on install over a year ago, and with our 6-month service…read more Now, at over a year, we are being told we need new vents installed, despite them counting vents during install and having a perfectly great airflow on our sixth month service. I feel like I've been a vicitim of a very elaborate bait and switch (combined with the fact that I stupidly decided to do a five-year membership to service our system at no cost so now I'm tied to them). This was THEIR error, not discovered at install or six months, and now I'm out $1500. They never acknowledged their install error. To boot, their GM basically harassed me on text, super unprofessional, berating my husband for hanging up on him after he completely ignored my information on text. He mentioned he would share our text thread on reviews. Cool. Question if it is all there if they do post. Buyer BEWARE. Don't let the sell job catch you...they're slick on the sell and absent on accountability. :-( UPDATE: Another company identified a different problem as the culprit, and identified installation flaws from this company. Please don't use them. They cut corners and are now costing us thousands. This company sold out in October 2025 and it shows. Buyer beware.

I reached out for very specific materials that no one else could/would help me with and they were…read moreextremely helpful when they didn't need to be. Much appreciated and I can tell they are a great business!

Called and got a rough quote for two doorbells and a grounding strap on a fireplace. Told them I…read morehad got another quote for 1500 for the work, was told that's a crazy price for the work. Was told around 700 or 800 for it all, and mad an appointment for two weeks later on a day I already had off work. 30 minutes before they were supposed to arrive they canceled and told me they are two weeks behind on a major project and would call in 1 to 2 weeks to reschedule. 1 month later I called as I never heard back and was able to get an appointment for the following week. Got a quote on site for 1500 for only the doorbells nothing else, told them what I was originally quoted, and it got lowered to 1100. I refused as that's still no where near what I was originally told since the original included the grounding. The electrician was very polite and nice, just not the company I dont see a way to add a comment to your response so i will just edit this. My over the phone one was for 700-800, i made it very clear that wires were pulled for the first doorbell, and the trouble shooting would be necessary, and that no wire were pulled for the second one. the phone quote included doing the grounding for the fireplace, the 1500 in person one did not. I was quoted 1500 at first then explained what i was told on the phone, and then it became 1200, and yes that is post tax, but tax is not that much in mason county. You would not have installed any doorbells or the chimes, this was just to install 1 transformer and run the wiring to a second spot as if the original transformer had to be replace you would have had to come back out, as you only had one on site.

I've always been the kind of person who tries to figure things out myself. When two basement…read morelighting circuits stopped working in my older house, I spent hours checking breakers, switches, wiring, and tracing the problem with a multimeter. The strange part was that the outlets still worked, which sent me down more than a few dead ends and had me questioning my own diagnosis. Eventually, I called Benchmark. What stood out right away was their methodical approach. Rather than guessing or replacing parts unnecessarily, they took the time to listen to what I had already investigated, ran their own tests, and systematically worked through the possibilities. Their experience was obvious from the start. The issue turned out to be a detached neutral in the attic wiring, something I likely never would have discovered on my own. What had become a frustrating and confusing problem for me was diagnosed quickly and repaired correctly. Just as important, they explained both the cause and the solution in clear, straightforward terms. It's reassuring to know there are still professionals who combine technical expertise with honest, thoughtful service. The next time I need electrical work, I know who I'm calling.

I had an electrical issue with my microwave, it kept randomly tripping off despite nothing seeming…read moreto be wrong with it. I contacted Benchmark, and they had Ed and a couple guys up at my place within an hour. They were friendly, polite, knowledgeable, and efficient. They tested the circuit, determined the issue was a faulty breaker, and had it swapped out in 15 minutes, for a total visit time of about 30 minutes. The cost of the visit was reasonable, and they were very upfront and direct about it, and mercifully they made no attempt to upsell anything. Overall, it was exactly what I was hoping for. I've got their information saved, and I'll be contacting them next time I have any need for an electrician.

I've used their service in the past & recommended them to my friends…read more They are honest , trustworthy & do a really good job in a timely manner. I'd use them again , & would continue to recommend them

Awesome! Looking for…read moregreat communication, quick turnaround quotes, transparency in their quote and talking through the job, excellent customer service and great electrical team - pick this company! We love working with Travis and his crew including scheduling, billing and support staff

Travis from ALLRED Heating, Cooling & Electric recently completed a comprehensive evaluation of…read moreboth of our furnaces and heat pump, and I came away extremely impressed. He conducted one of the most thorough inspections I've ever witnessed, documenting his findings with more than 70 photographs and carefully evaluating every aspect of our heating and cooling systems. What impressed me most was that he didn't simply hand me a report, he took the time to review each finding, explain its significance, answer questions before I even had to ask them, and clearly outline my options. By the time Travis left, I had a complete understanding of the condition of our HVAC system and the reasoning behind his recommendations. His explanations were clear, detailed, and easy to understand, without any pressure or sales tactics. Travis's technical knowledge was matched by his professionalism, patience, and genuine concern for helping us make informed decisions. He is an outstanding representative of ALLRED, and I would not hesitate to recommend both him and the company to anyone looking for honest, knowledgeable HVAC service. Five stars!

Disappointing experience with Allred. Communication was terrible--no one showed up at all for our…read moreservice appointment and didn't receive any call or heads up about it. I don't get the focus on their monthly subscription model, which is clearly prioritized over actually delivering reliable service. I would not recommend them based on the lack of follow-through, communication, and actual...ya know, work.

A well deserved 5 star review! Communication reliable, quick, and easy…read more Showed up and on time every time. Estimate was reasonable and great value for work done. (new panel, and disconnect). Done in one day. Excellent scheduling with city officials for inspections. So happy. Will be my go-to for all future electrical work. Thanks a million!!!

Ivan did a fantastic job. (Was leary to have service people at my home as I had a very scary…read moreexperience with a duct cleaning company last year) but I digress....Washington Electric was very professional!! Highly recommend

I have this company perform all the extensive work on an addition and remodel including top ending…read morelighting in our living room, and later hired them again to add some more lights. All the work has never failed and always worked and appearances were great, not any type of shoddy work. I am expecting or hoping to use the again for some more work shortly also. But I appreciated their professionalism and how they discussed with myself the work and locations and options for various switches and even the future wiring for a kitchen remodel so it is all ready. I would recommend anyone to use them.

Installed a mini split Called on Wednesday and they were there on Thursday. Most polite staff of…read moreyoung men State L&I inspector had nothing but praise for AAA

AVOID AAA! I had AAA installed a central AC unit back in July 2023 and my bill was almost $14k…read more My overall experience along with the quality of work as well as the AC size installed were DEFINITELY NOT AAA grade!!! Shortly after installation, I expressed concerns that the AC is not cool/cold for my house and my bedroom upstairs reach's 80F+ even with AC on. AAA came back and said nothing was wrong and even said oh maybe your builder should have installed 2 HVAC systems. I actually questioned their experience as the crew came out for an assessment based on my house sq footage and recommended this unit for my house and I was later told by another tech that the is AC unit is a bit small for my house.. unsure whether they were trying to sell some other unpopular units to their clients. Fast fwd, I hired another company for maintenance today and was told and shown that there were rust and water in my unit and the Inducer has a crack due to POOR gas pipe installation by AAA. Also, the tech told me AAA should have put in a bigger AC unit for my house instead of blaming I need another HVAC. Hence, AAA did not have experience staff to do initial assessment to determine AC BTU/Ton size and their installation was POORLY done!