Had them remove tint that came with my car…read more Reasonable price, nice people and easy. If I add tint back or need a wrap, I know where I am going.

Great communication. Great price. Will come for my other cars. The guys are easy to deal with and…read morevery responsive.

Great service and price! They were done in less than 2 hours, I could not have asked for more.read more

They were able to get me in for an appointment in 2 days and finished the job in less than 90…read moreminutes.

EDIT: safelite responded to my review with a generic response "apologizing" and ask me to call…read morethem. Not going to do that - I've called them several times in the past and no resolution. Will say it again - avoid this company!!! On May 31 2022, in the process of them replacing my windshield, the Safelite tech broke my rear view mirror. They informed me that they would replace it. It's now August and I have not heard back from the shop about replacing my rearview mirror. I've called them twice to follow up and both times they said that the part hasn't been received but they would get back to me. It's incredibly unprofessional and unacceptable that I'm the one who has to chased them down for updates. It is obvious that is not a priority for them. I will never go to that shop again, and I would never recommend anyone to go there either. They break customers property and then lag their feet in addressing the issue.

We went Safelite AutoGlass 1783 Revere Beach Pkwy, Everett,…read moreMA 02149. So happy I took before pictures. They damaged our 2019 Ford Explorer and did not believe me until they saw pictures. Then sent me to a body shop of their choice. If this happens to you fight to pick your own body shop. I had to leave our explorer with the body shop 3 times. Bothering friends and family to follow me there each time. It was a decal that was damaged. My girlfriend needed her back window replaced and her insurance agency would only approve Safelite to do her work. Got car back with glass in trunk and back seat and the rear window defroster not working. Over a month had passed because that it when we noticed it. They would not warranty. Paid local trusted mechanic $100 to pull it apart, he found that they never plugged the rear window defroster back in.

Melrose Glass is terrible. I needed a mirror on a custom bathroom vanity replaced. Simple,…read morestraightforward - nope not for Melrose Glass Company. First, they lost my piece for over three months. I finally showed up in person and it was found - minus the custom screws needed to put it back as it was intended. Undaunted I proceeded to try replacement screws and promptly cracked the $80 plus 13 x 17 or whether mirror they had installed. So I'm now down $80 plus $600 in refunds to unhappy guests at my AirBnb. We are now into moth 12 from the date I first dropped it off and the apparently lost it again. Do not make the same mistake I made. Do no give them your business.

Best place in town!! They really know how to take of their customers. Highly recommendread more

A person without a license smashed into my door as I was getting out called accurate they are the…read morebest in the buisness very good at there jobs my car came back looking better than new thank you

Too much insurance scams in this auto shop they have sent no reports to the insurance back my…read moreinsurance literally told me the owner got arrested 2 times for fraud he is very famous for that and they already said my car is deemed total loss. By the way the damage was a dent and they charged so much to the value of my car good job Adam

I would recommend them. The insurance company wanted to send me to a different glass shop, however…read moreI said I wanted "Phillips" because of their location. Location is easy to get to, not far from the Route 1 ramp either north or south. Close to Market Basket and Stop and Shop, getting in my shopping after, saved a trip, this was a plus. Phillips has a parking lot which is convenient with plenty of spaces if you are coming into the shop. They have coffee and tea in the waiting room. Magazines were a little dated but adequate. I called and made an appointment and that is when they order the windshield glass for the replacement. The customer service person at the desk was pleasant and arranged for this appointment. She apologized for the mix-up on the appointment the previous day which came from a different office. The windshield was going to be replaced at my residence but the worker did not show. Be clear on your at home installation, and write down who you spoke with for the initial appointment. The shop worker was careful to take my inspection sticker, parking sticker and oil change sticker off and put them exactly in place on the new windshield. The glass was installed in less than one hour. It is now 2 months, and I have had no problems, leaks, etc. with the new windshield. I appreciated the customer service person at Chelsea fitting me in as well as the glass shop worker. I understand "stuff happens". If not for this, I would give Phillips a higher rating based on my shop visit the next day. My insurance covered the glass so I do not know what was charged.

They were sold to Safelite, and they're awful…read more They have no phone number, and their web site doesn't work. I went through all of the inputs for my License, Plate #, VIN, Insurance policy number, and a bunch of other details that they wanted, and they say "Can't verify with your insurance company, Geico". My insurance is fine, never missed a payment, so now you hvae to start with their online "chat" with someone who doesn't speak English. I have wasted 45 minute on this now. They finally tell me "they don't work automatically with GEICO". Really?? I broke a windshield 15 or 20 years ago, and it was much easier than this.

I went in to get my windows tinted and the service was to perfection, did not take a long time at…read moreall, employees were all very kind and helpful. would highly reccomend.

Fair price, very good quality, excellent material and a very good customer experience. I recommend…read morePelicar to all my friends and family! Thank you guys!

I came in to Safelite AutoGlass in Peabody looking for an appointment on Saturday 3/7/26 at 4:20pm…read more They didn't look busy, so I stopped in to see if they had time to fix a tiny, minor crack in my windshield. I waited to see anyone for about 5 minutes, before I went in to the office and no one was there. I saw in the garage that it was empty. I returned to my car to look for an available appointment online, since it is such a tiny crack, it should be a quick fix, right? A tall man came out and asked what I needed, I said I was looking for an appointment for a tiny crack to be fixed. He said they didn't have any appointments available (even though they closed 40 minutes later), and didn't ask to see what it looked like. Just "too busy," with their empty garage. I think they just wanted to leave early. I don't recommend this location. I had much better luck & customer service in Beverly, and it only took 10 minutes to fix. Also, I called Safelite 4 times before being able to be connected to a centralized call center person, who then tried to connect me to this location 3 times herself. They have no receptionists at any locations, and Safelite should make it possible to contact local locations through one of their phone options.

They are excellent all around great experience! All the…read moreTech were great !! They were all neat and clean super friendly !!

Did everything online, they kept making sure I was going to make my appointment and constantly sent…read more reminders. With a busy schedule like mine I definitely need it The pricing is unmatched the only service I got today was to get my tints removed, which didn't take no time at all. Apt was at 10. They started a few minutes behind due to working on someone else's car but idc it a was worth the wait. Very straight forward. The guys finished at 1054

Ive brought 2 personal cars with no problems, unfortunately i wanted to git my sistes 2022 CRV for…read moreevenen more than tint, car came back with a massive damage to the door, Omar the owner ans i had a slightly heated conversation which is understandable because of the situation, however he hung up on me was at no point of De-escalation, he was constantly escalating....he said he will do he "investigation" and call me back, I want my sister's vehicle fixed and they have lost a constant business customer FOREVER