As always, excellent, timely, honest service. They are very considerate in explaining suggested…read morerepairs & are straightforward about which items must be done immediately (safety) vs which could be done with less urgency. --Loyal, long-standing customer--

After being a customer here for the past 3-4 years for routine maintenance and inspections, I never…read moreexpected to have an experience this frustrating. We dropped our car off Saturday morning around 10:30 a.m. and were told we would receive a text and email with the inspection results and estimated repair cost. We waited all day. Around 4:30 p.m., I called to check on it, only to find out they had already closed. Apparently, no one thought it was important to mention that my car would be staying there overnight. So, because of their lack of communication, I spent the entire weekend without my car, was essentially stranded, and had to miss plans I had already made. Not because there was some major unexpected repair taking days to complete--but because apparently no one thought to pick up the phone and tell me they weren't returning my vehicle. I received the estimate Sunday morning and immediately responded. I even drove down there, only to find out they were closed until Monday. Monday morning came and went. No response to my email. No response to my phone call. Finally, around 2:30 p.m., I called again. And this is where the customer service really took a turn. Instead of an apology or even an acknowledgment that keeping someone's car all weekend without telling them might be, you know, inconvenient, I was told I should have told them when I dropped the car off that I needed it back that day. Apparently, when you drop your car off at 10:30 on a Saturday, you are now expected to specifically announce that you would like to have your car back sometime before Monday. Good to know. They also told me the website references them being closed on Sundays, but it also said they are closed on Saturdays which is not true. So not much of a valuable source. I was also told I should have called earlier Saturday to find out what was happening. Because apparently the customer is responsible for chasing down the service department all day to find out whether their own vehicle is being returned. Meanwhile, I still haven't gotten a satisfactory explanation for the actual repair issue. They replaced my muffler in 2023, and now, only about 15,000 miles later, I'm being told it needs to be replaced again. I asked a very reasonable question: Why? Was the part defective? Was there an issue with the installation? What caused it to fail so quickly? I still don't have a clear answer. And then there's the $75 inspection fee. I was repeatedly reminded that they were doing me a "courtesy" by not charging the full $150 inspection fee. After being left without my vehicle for the weekend and receiving essentially zero communication, that "courtesy" didn't feel particularly generous. I completely understand that repairs take time. I understand that businesses get busy. I understand that sometimes a vehicle can't be finished when expected. What I don't understand is why communicating that to a customer seems to be so difficult. A simple phone call Saturday saying, "We won't be able to get this back to you today, so we'll need to keep it until Monday," would have prevented this entire situation. Instead, I was left without my car all weekend, missed plans, had to chase them down for information, and then was told that the whole situation was essentially my fault because I didn't specifically ask for my car back that day. I've been a loyal customer for years, but this experience has seriously changed my opinion. The repair itself is one issue. The way a customer is treated when something goes wrong tells you much more about a business. If you value your time, your transportation, and basic communication from the people working on your vehicle, I would think twice before using this service department.

TL;DR - Atlas Auto Body did an amazing job restoring my truck after a major accident. They handled…read moreeverything with my insurance, used OEM parts, and the repairs were flawless. The team, especially Greg, was incredibly communicative and even detailed the interior. I highly recommend them for their honesty, quality, and fast turnaround. _______________________________ In January 2024, I was T-boned on the highway after another driver hit a patch of ice and spun out while merging, leaving my truck with significant damage. After filing a claim with my insurance, they recommended a few shops, and I chose Atlas Auto Body in Revere based on their great reviews and convenient location. From the moment I reached out, the experience was incredibly smooth. They got my truck (Jeep Wrangler Unlimited) in right away and handled everything from the assessment to the insurance paperwork without me needing to lift a finger. During the initial inspection, they were extremely meticulous, pointing out damage I hadn't even noticed to ensure everything would be addressed. Greg was especially communicative and kept me updated every step of the way. The repairs were flawless. My truck looked like it had just rolled off the showroom floor. They also detailed the interior, which was in rough shape when I brought it in, and I really appreciated that extra effort since it wasn't something they were required to do. While cleaning, they found my lost wallet, which I thought was long gone, proving just how thorough they were. While I can't speak to cost or value since everything was covered by insurance, I was impressed to see that they sourced OEM (original equipment manufacturer) parts for the majority of replacements-especially for the body panels, doors, and other visible areas. It gave me confidence that my truck was truly restored to its original state, which hasn't always been my experience at other shops where aftermarket parts can compromise quality or appearance. Atlas took great care of my vehicle, completed the work quickly, and made the entire process stress-free. Hopefully I won't need autobody work again anytime soon, but if I do, I'll absolutely be going back to Atlas.

I haven't even been to this shop yet and I already had a bad experience when I called on the phone…read more The guy that answered my call had a very bad attitude and a very poor customer service skills. He was rushing me and "answered" my questions with a bad attitude and it felt like he didn't want to be bothered. The insurance company had sent me a list of 4 different shops and this one was one of them but after the bad experience I will be taking my car to one of the other shops.

Just brought my second vehicle, a 2013 Jeep Cherokee, to get the front windows tinted. What can I…read moresay, another great tint job! You have to call and book an appointment, you can't just show up. But I was in the area so I stopped by then called. Within 25 minutes he showed up, brought my car in, and within about 10 more minutes my tint job was done. I only needed my front windows done but he matched them PERFECTLY with the other windows. It looks like it came factory direct. If you need your car windows, home windows, or your business windows tinted then give this place a call! You will not be dissapointed.

My story is a bit different in that I decided not to pursue tinting for my home. Regrettably, I had…read moregotten a quote from a different tinting company, which included the application of a sample tint to one of my windows. When I decided that I preferred no tinting, the unnamed company wanted to charge me $350 to remove their sample! I reached out to Rick at Eastern Glass Tinting and offered to pay them this amount to remove the sample tint, just so I wouldn't have to deal with the other company. Rick was so appalled by their lack of professionalism that he did it for free. That's right - in his spare time he came to our home and removed the other company's tint, at no charge, just because that's how you do good business. Thank you. I hope that folks see this review and your good deed comes back to you in greater portions.

Amazing service. Bob and Lisa really went over and beyond. They were so sweet and the service was…read moreoutstanding. Lisa did a phenomenal job explaining the cost,steps, and really helped guid me with all the information I needed through the process. As for Bob, I was so impressed with the way my car turned out. My car did not take long to be repaired, he did great detail work, and everything was immaculate. Over all great service.

They took care of everything from appraisal to the rental car delivery and pick up. My car was…read morefixed right and looked great!

Repair (2/2): The request I had was for an extensive scratch at my front bumper's edge after I hit…read morea pothole. They assessed it quickly, gave me a quote and once I made the appointment, had it done in 3 days. I did have to call near the promised completed time to make sure things are done but those are extremely minor "inconvenience". EDIT: forgot to add that the result of their repair was phenomenal! It looks as if nothing happened to the bumper. Service/cleanliness (2/2): Everyone at the shop is amazing. Calls occasionally does have issues of either one of us not being heard but once it got through, they were very easy to talk to and responsive. They answer questions clearly and explained things when certain portions of the quote/request were unclear. The place was also incredibly clean--"old-style" but it does exude warmth and friendliness! Price (0.5/1): While I'm not exactly sure what is the cheapest or going rate for my repair job is, I can say that they definitely DO NOT charge exorbitant prices. At best, it's the cheapest they can be. At worst, it's a very reasonable price for the service and quality of their work.

At 74 years old, I did not need the aggravation of dealing with a car accident and the repair…read more Bob's Auto Body, with a concierge arrangement with my insurance company, came to my home, picked up the car, called me up to tell me the job was done and delivered the car to my doorstep. And, he could not be a nicer guy and loves animals, too.

Anthony is very upfront and honest. As a female, you always feel vulnerable having to bring your…read morecar to the shop- thinking that you are going to get way overcharged and charged for things that don't even need fixing... So honesty is everything !!

I heard great things about the owner mechanic Anthony and how he is a man of integrity and is very…read moregood to his customers Unfortunately, the day that I went, the lot was very very full And I explained to the gas attendant - who is Anthony's brother-in-law-what I was looking to do. So he politely asked me to move to a certain spot and then directed me to go into the office to see if one of the girls could fit me in that day or I would have to schedule in the future. As we were walking in, he held the door open for me and I saw a car on a lot, and I asked him about it and the. the woman Marie started screaming and swearing like a maniac to close the lobby door and the brother-in-law said to her I'm holding the door for a customer who needs to talk to you. When I left, I was kind of shaken up by the overall experience and Eddie ( gas guy ) asked me if everything worked out. I explained to to him that I scheduled for an appointment in a week because I'm not sure if I'm gonna bring it in or not because I was so offended by Marie's attitude. Eddie then went in the booth and got a business card for his brother-in-law and told me call Anthony-- especially about the car. He's the only one that does them and he's so fair to and good about it that the guys that worked for me at budweiser that I sent him to buy cars, I would always tell them ask her Anthony and not my other brother-in-law John! Anthony is just a good guy who wants repeat Business and he cares about what he does for his customers. He then apologized to me for Marie and said " believe me, I understand how offputting her voice and attitude can be ! "

These guys are honest and reliable. I've had both body and mechanical work done here, and they're…read morealways fair with me.

They lie about the problem of your car and put a second handed piece even if they give you…read moreguarantee. They lie about the problems to charge you more and they charge 10 times more the regular price if you do not know about car and mechanics! They are thieves!

From the moment I walked in to when I drove away at the end of my service, I was so impressed by…read morethe kindness and professionalism of the staff here. This was my first time needing to have car work done and I didnt know what to expect. They handled everything for me including having the rental car brought to me at the shop so I didnt have to go pick it up. Adding to the top-notch service, they did a great job on my car repair and even detailed the whole inside, so it was like I had a brand-new car again! I will definitely recommend Allied to anyone I can!

Chris was very professional and made the whole process a breeze. I'd definitely recommend them to…read moreanyone in need of auto body repairs. The company is friendly and easy to work with, helped handle the insurance, did excellent body work, and even went the extra mile to detail my truck. They gave a clear explanation of the work done and delivered a high level of customer satisfaction.