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    JN Phillips Auto Glass

    3.7 (7 reviews)
    Closed 8:00 am - 5:00 pm

    Services - JN Phillips Auto Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Auto window replacement

    JN Phillips Auto Glass Photos

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    18 years ago

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    11 years ago

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    8 years ago

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    Safelite AutoGlass

    Safelite AutoGlass

    (49 reviews)

    EDIT: safelite responded to my review with a generic response "apologizing" and ask me to call…read morethem. Not going to do that - I've called them several times in the past and no resolution. Will say it again - avoid this company!!! On May 31 2022, in the process of them replacing my windshield, the Safelite tech broke my rear view mirror. They informed me that they would replace it. It's now August and I have not heard back from the shop about replacing my rearview mirror. I've called them twice to follow up and both times they said that the part hasn't been received but they would get back to me. It's incredibly unprofessional and unacceptable that I'm the one who has to chased them down for updates. It is obvious that is not a priority for them. I will never go to that shop again, and I would never recommend anyone to go there either. They break customers property and then lag their feet in addressing the issue.

    We went Safelite AutoGlass 1783 Revere Beach Pkwy, Everett,…read moreMA 02149. So happy I took before pictures. They damaged our 2019 Ford Explorer and did not believe me until they saw pictures. Then sent me to a body shop of their choice. If this happens to you fight to pick your own body shop. I had to leave our explorer with the body shop 3 times. Bothering friends and family to follow me there each time. It was a decal that was damaged. My girlfriend needed her back window replaced and her insurance agency would only approve Safelite to do her work. Got car back with glass in trunk and back seat and the rear window defroster not working. Over a month had passed because that it when we noticed it. They would not warranty. Paid local trusted mechanic $100 to pull it apart, he found that they never plugged the rear window defroster back in.

    JN Phillips Auto Glass

    JN Phillips Auto Glass

    (12 reviews)

    I would recommend them. The insurance company wanted to send me to a different glass shop, however…read moreI said I wanted "Phillips" because of their location. Location is easy to get to, not far from the Route 1 ramp either north or south. Close to Market Basket and Stop and Shop, getting in my shopping after, saved a trip, this was a plus. Phillips has a parking lot which is convenient with plenty of spaces if you are coming into the shop. They have coffee and tea in the waiting room. Magazines were a little dated but adequate. I called and made an appointment and that is when they order the windshield glass for the replacement. The customer service person at the desk was pleasant and arranged for this appointment. She apologized for the mix-up on the appointment the previous day which came from a different office. The windshield was going to be replaced at my residence but the worker did not show. Be clear on your at home installation, and write down who you spoke with for the initial appointment. The shop worker was careful to take my inspection sticker, parking sticker and oil change sticker off and put them exactly in place on the new windshield. The glass was installed in less than one hour. It is now 2 months, and I have had no problems, leaks, etc. with the new windshield. I appreciated the customer service person at Chelsea fitting me in as well as the glass shop worker. I understand "stuff happens". If not for this, I would give Phillips a higher rating based on my shop visit the next day. My insurance covered the glass so I do not know what was charged.

    They were sold to Safelite, and they're awful…read more They have no phone number, and their web site doesn't work. I went through all of the inputs for my License, Plate #, VIN, Insurance policy number, and a bunch of other details that they wanted, and they say "Can't verify with your insurance company, Geico". My insurance is fine, never missed a payment, so now you hvae to start with their online "chat" with someone who doesn't speak English. I have wasted 45 minute on this now. They finally tell me "they don't work automatically with GEICO". Really?? I broke a windshield 15 or 20 years ago, and it was much easier than this.

    JN Phillips Auto Glass - autoglass - Updated May 2026

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