Horrible my cars been here since 8am its 603pm and its still not done they closed at 5pm had to harass them from 4-5 to find out whats happening was told to come at 530 got here was told another 10-15 minutes clearly its long past that and no clue how much longer or if they even did a good job read more

Very bad customer service. Cancelled installation an hour or so before the scheduled time because a technician had called in that morning. Refused to fit appointment in that same day, even though I had shifted several other appointments to accommodate them. Their "battery of representatives" seems to consist of one young woman on a phone. And she didn't seem to want to be bothered by my inconvenience. No personal touch here; try someone else. read more

Worst customer service ever!! They came out to repair a small chip and the next morning woke up to a giant crack! Tech had tools resting of my windshield. They of course don't want to accept any responsibility. I will NEVER use this company again. read more

I had a crack in my windshield and scheduled an appointment. They took me right in when I got there. Everyone was very friendly and completed the job in the half the time they thought they would take. A great experience. As I drive the highway a lot, I'm sure I'll get another crack in my windshield and will definately come back here. read more

I had a great experience with JN Phillips Auto Glass when I had my windshield replaced yesterday. The customer service was great, both on the phone and in person. The whole experience was hassle-free and the job was well done and quick too. I highly recommend this place! read more

I called and setup appointment several days in advanced. I received notification evening before with four hour window. Driver showed two hours past time. I had called office, none of the staff was able to reach driver. Driver showed up stayed for 10 mins and left without finishing job or telling me he was leaving. Spoke with manager, told him my concerns. He apologized and said sometimes these things just happen unfortunately there's not much he could but reschedule my appointment. I explained to him how dangerous a cracked windshield could potentially be and quickly become very hazardous while driving. He said, I could reschedule with him or if I wasn't happy, I could schedule with some other glass company. He wished me luck with that search. read more

I found a crack in my windshield and I gave these folks a call. They set up a 3-way call with my insurance company and then I was all set and wouldn't have to pay a deductible on my new windshield. JN Phillips would have come to my house and replaced the windshield but unfortunately they couldn't due to the horrible weather we've had lately. So I took the last Saturday appointment at 11AM. Since I walk my dogs every Saturday and Sunday at the VA Hospital right next door to the JN Phillips, I figured it would be nice if I didn't have to go back home and get them and so I brought them along with me. Due to heavy traffic and my having to go back because I forgot to bring the book I was reading, I ended up arriving there at 11:13. I was worried that they were not going to be happy with me as I was their last appointment and not only am I late (possibly causing them to stay later) but I am presenting them with a problem. I would have taken the dogs and walked to the VA while they worked on my car but the sidewalks weren't shoveled. So I assured the guys who pulled my SUV into the shop that the dogs were well-behaved and harmless and they seemed ok with it. They were all friendly and no one even mentioned that I was late. But what really won me over was when one of the workers came out carrying the smaller of my two dogs, a Pom-Chihuahua mix and suggested that I keep her with me in the waiting area because she was really frightened. He then said, "If you don't mind, we'll just let the other dog (my yellow lab) roam around in the shop." I was really impressed with them that here I came late and gave them a problem to deal with and they handled it all so beautifully. My little one definitely felt more comfortable by my feet and I'm sure my lab was happy with the freedom and the chance to make new friends in the shop. Every person there was so nice, like family... that is if you're lucky enough to have such a nice family. The wonderful people at JN Phillips cared about me and my dogs and that set the tone for a really nice day. Plus they did a great job on my windshield and it only took about 45 minutes. read more

Very nice fellow Dave came to our home and replaced our windshield in--I don't know--less than an hour. Great work. He helped us unclog a sunroof drain too. I recommend this company. read more

2 hrs late no call , tech showed up in sweatpants , speech incoherent,tech unable to perform work. sent him home . This used to be a good company , but safelite is current owner and shows . plenty of good glass company try someone else.... read more

Never before have I been so thoroughly DIS-satisfied with a business as I am with JN Philips on Belmont St in Brockton Mass. So much so that I made it a point to get on yelp and warn any other local unsuspecting people looking to have glass work done about their shoddy work. In 3 different instances with 3 different vehicles I have discovered issues with their work. First I had a windshield replaced and afterward my wipers weren't aligned properly and the blades wiped over the edge of the windshield. Secondly I had a rear hatch glass of my SUV replaced and afterward I had no exterior tailgate handle. They claimed it had "just fell off when I touched it" I requested to have it replaced and the technician claimed no responsibility and I never heard back from them about the situation. Today and finally my brother got a windshield replaced because of a large crack at the base of the glass. Upon picking up the car we notice a crack in the BRAND NEW windshield. I anticipate they will say its because we didn't let the sealant cure long enough or something. Honestly call giant or anyone else. You've been warned (THIS ESTABLISHMENT GETS 0 STARS) read more

made an appointment to have my windshield done on a super duty ford. what I got back was a generic glass with no super duty logo, now they tell me I have to have it approved by insurance company. I was told on the phone when I made the appointment that it will have the super duty logo. Getting another glass put in. will follow up and change review next week read more

No Stars Thanks! The worst. My insurance company referred them ( I'LL deal with them later.) The mobile tech shows up on a FRIDAY afternoon at quarter to five... I knew that was bad. Of course he's in a big rush... jumping out of truck, the first thing I notice are the hands BLACK with sealant putty. Ok, I'll give him a shot.... Long story short, black paw prints all over interior that took me two hours to clean. But the worst part was the scratches and dings all over... the roof was raked with a tool bag or something/ the pillars had scratches and dings to the metal from the pry bar to lift windshield, and the hood had a nice gouge down through to metal from some sort of tool. The kid takes off and calls me from 2 miles down the road, telling me the jobs done. Total botch of a job. I filled out the customer survey that was emailed to me noting the shoddy workmanship but either they can't read or they just don't give a rat's ass, or possibly both. Then two days later the EZ Pass Transponder falls off onto my lap. read more

Honestly if I could I would give no stars at all. The worst costumer experience ever! I had my 2012 Lexus IS 250 windshield replaced there and they screwed up on the mouldings, it would not sit properly, every time I drive on the highway it would come off, and I had to stop press them down. I called them and they came in and replaced the mouldings, 2 days later I started having the same issue as before. I went to lexus dealership and willing to pay to have them replaced there, just to find out that my windshield was not properly installed. So I called JN Philips back they asked me to come back to the shop, and so I did. They told me nothing is wrong with the windshield, but they will again replace the mouldings, after waiting there for 1 hour I was told that it's all set, I drove down 100 yards away to a gas station and the mouldings started to come off again. I noticed that they didn't replace anything, instead they glued it to the windshield...I wish I could upload pictures to show you all..please stay away from this place! read more

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