I'm at the point where I'm going to take legal action against Safelite. I'm fkn livid. They broke…read moremy windshield wiper knob while they were installing the glass and have been MIA since then. I haven't been able to use my car for 5 days and counting. Nobody returns your call. I've tried going thru different departments and reaching out directly to the shop. Their customer service is incredibly rude to boot. I wish I went somewhere else. What a nightmare! I'm supposed to go on a road trip and now I'm going to be forced to rent a car. They better be ready to reimburse me for it. Or I will make sure they don't stay in business.

Excellent customer service. Windshield replacement was professional, fast and complete. Billing…read morethrough insurance was very easy. Scheduling and rescheduling was also easy. Highly recommend.

Horrible my cars been here since 8am its 603pm and its still not done they closed at 5pm had to…read moreharass them from 4-5 to find out whats happening was told to come at 530 got here was told another 10-15 minutes clearly its long past that and no clue how much longer or if they even did a good job

Very bad customer service. Cancelled installation an hour or so before the scheduled time because a…read moretechnician had called in that morning. Refused to fit appointment in that same day, even though I had shifted several other appointments to accommodate them. Their "battery of representatives" seems to consist of one young woman on a phone. And she didn't seem to want to be bothered by my inconvenience. No personal touch here; try someone else.

I recently had my windshield replaced through my insurance, and while the installation itself was…read morefine, I'm very disappointed in the communication and service overall. The shop went ahead with the replacement without telling me beforehand that they couldn't calibrate my vehicle's safety system afterward. Only after the job was done did they tell me I'd need to go to the dealership and pay almost $600 out of pocket to get the calibration done -- with just a "you can try to get reimbursed" comment. That's not how you handle customers. If you know you can't complete the full service that a modern windshield replacement requires, you should notify customers before doing the work so they can decide if they want to go elsewhere. I expected full transparency, not an expensive surprise after the fact. Poor communication and bad business practice overall.

I had my front window replaced. Excellent Service, excellent technicians. They keep you updated…read moreon time for your appointment, they call you back. Awesome job done. I would highly recommend this company.

One call, they handled everything! I can't stand doing the legwork on my insurance, isn't that why…read moreI pay a local agent?

I booked an appointment online and paid in advance. I was leery because they added a $39.99…read more"disposal fee" at checkout to get rid of the old windshield. This was shady. Safelite then called me the evening before saying they wouldn't be able to make the appointment. Instead of refunding my money, they told me I would need to wait 5-7 days for a refund. That's their policy. I now have to go through my bank to get the refund I'm owed. Disgusting business practices. I do NOT recomment Safelite.

The worst service I have ever experienced. My insurance…read morecompany recommended them. I scheduled an appointment through the app, and about 15 minutes later, they charged the deductible. Then, on the final summary page, they said, "Sorry, the system is not working. Call us at ..8xxx.". I called them and scheduled an appointment for them to come to my home on Saturday at noon. I waited, but no one came. I called them, they said we found the appointment on the system, but it is cancelled!! By whom? she said. It is not written, but we can schedule another appointment in 3 days. It was a very unprofessional, rude, and disappointing experience.

Brought my brand new highlander to have the windshield replaced due to damage from hitting a bird…read moreon the highway. Everyone was nice but I was annoyed that there was glass all over the seats and dash when I got in it. I drove 5 minutes home and vacuumed the car only to have my wife point out there was a flat tire. Big screw in the tire from their parking lot. I noticed the receipt envelope said they vacuumed which they clearly didn't. It said they washed the windows so I looked... not only was it filthy with hand prints everywhere, but there was black tar looking drops all over my paint and windshield. Then I noticed the molding was all popped out on one side and you could almost see into the car due to a large gap (small but large enough for water to easily get in). So glass everywhere, punctured tire, tar everywhere outside of vehicle, molding broken, window has gap big enough to see light through it.

Honestly surprised by how kind and cooprestive the team at Arlington Auto Body is. My front axel…read morebroke on the highway and their driver was quick and extremely helpful with my situation. Great price, great people. Highly recommend

I got stuck with my vehicle on RT 37 in Cranston this morning, I called Arlington towing & spoke…read morewith Julie, she was very kind, friendly, & professional, she had her driver Anthony out to me in 20 minutes, the vehicle was towed off the highway & to the dealer in no time. They are the absolute best of the best, I would recommend them hands down over AAA. Julie is very kind was was very compassionate with my issue. I will ALWAYS call Arlington Towing & Auto body for future needs. Jim P