I'm at the point where I'm going to take legal action against Safelite. I'm fkn livid. They broke…read moremy windshield wiper knob while they were installing the glass and have been MIA since then. I haven't been able to use my car for 5 days and counting. Nobody returns your call. I've tried going thru different departments and reaching out directly to the shop. Their customer service is incredibly rude to boot. I wish I went somewhere else. What a nightmare! I'm supposed to go on a road trip and now I'm going to be forced to rent a car. They better be ready to reimburse me for it. Or I will make sure they don't stay in business.

Excellent customer service. Windshield replacement was professional, fast and complete. Billing…read morethrough insurance was very easy. Scheduling and rescheduling was also easy. Highly recommend.

Horrible my cars been here since 8am its 603pm and its still not done they closed at 5pm had to…read moreharass them from 4-5 to find out whats happening was told to come at 530 got here was told another 10-15 minutes clearly its long past that and no clue how much longer or if they even did a good job

Very bad customer service. Cancelled installation an hour or so before the scheduled time because a…read moretechnician had called in that morning. Refused to fit appointment in that same day, even though I had shifted several other appointments to accommodate them. Their "battery of representatives" seems to consist of one young woman on a phone. And she didn't seem to want to be bothered by my inconvenience. No personal touch here; try someone else.

Attn: Store Manager - Norton, MA Location (92 E Main St)…read more I wanted to take a moment to let you know how wonderful Paul was when he replaced my windshield today. Paul went above and beyond with his service. I have an autistic child who was very interested in watching the windshield replacement and wanted to understand exactly how everything was done. Paul was incredibly patient and kind. He took the time to explain what he was doing and showed him how the process worked, rather than making him feel like he was in the way or asking too many questions. That meant so much to us. What may have seemed like a small gesture to Paul was actually a very meaningful experience for my son. He was excited, engaged, and genuinely happy to be included. Paul did an excellent job with my windshield, but what stood out even more was his patience, kindness, and willingness to go the extra mile. Employees like him deserve to be recognized, and I wanted to make sure you knew what a great representative he was of your company. Please let Paul know how much we appreciated him today. He truly made what could have been an ordinary appointment into a really positive experience for my son and I. Thank you, Christine Gaffney

They came to my home address to replace a windshield on a Toyota Highlander. Technician was…read morecourteous and quick getting the work done. He left without replacing the inspection sticker He took the sticker with the old glass never to be seen again. Called the office and was told that replacing the sticker was not required it is only a courtesy sometimes provided.

Professional and courteous. As good as factory. tech was on time, nobody was doing and kept me…read moreupdated on all aspects of the work. Couldn't be happier.

Went there with a cracked windshield. After a 3 hour wait, they replaced the windshield but broke…read moremy lense on my vehicle than controls the safety features! Currently driving around with a dashboard lit up like a Christmas tree and told they will not be able to get the part till 6/8 which is two weeks after the appointment. They made we sign a waiver to get my car back more broken and more unsafe than when I went there and THEN tried to charge me for new windshield wipers which I said no. I was told the district manager Christine Perry was going to call me back however I have not heard from her and its been over a week. Don't just walk away from this business RUN and never use them

The worst service I have ever experienced. My insurance…read morecompany recommended them. I scheduled an appointment through the app, and about 15 minutes later, they charged the deductible. Then, on the final summary page, they said, "Sorry, the system is not working. Call us at ..8xxx.". I called them and scheduled an appointment for them to come to my home on Saturday at noon. I waited, but no one came. I called them, they said we found the appointment on the system, but it is cancelled!! By whom? she said. It is not written, but we can schedule another appointment in 3 days. It was a very unprofessional, rude, and disappointing experience.

Brought my brand new highlander to have the windshield replaced due to damage from hitting a bird…read moreon the highway. Everyone was nice but I was annoyed that there was glass all over the seats and dash when I got in it. I drove 5 minutes home and vacuumed the car only to have my wife point out there was a flat tire. Big screw in the tire from their parking lot. I noticed the receipt envelope said they vacuumed which they clearly didn't. It said they washed the windows so I looked... not only was it filthy with hand prints everywhere, but there was black tar looking drops all over my paint and windshield. Then I noticed the molding was all popped out on one side and you could almost see into the car due to a large gap (small but large enough for water to easily get in). So glass everywhere, punctured tire, tar everywhere outside of vehicle, molding broken, window has gap big enough to see light through it.

I'm not usually the guy who leaves reviews, but I have to say I'm genuinely astonished by the work…read moreand service Arlington Auto Body has provided. The owners, Julie and Mario, are beyond excellent. They are experienced, knowledgeable, professional, respectful, and, most importantly, they communicate extremely well. Everyone I've dealt with there, including Gabby and the rest of the auto body team, has been great. This wasn't my first experience with Arlington, and both experiences have been extremely positive. A couple of years ago, I used them for a tow. I don't remember the driver's name, but he was very chill and laid-back. He showed up quickly, and I rode back to the shop with him. We talked the entire way, and it was about a 25-minute ride. Even then, I remember thinking how great the experience was. Fast-forward to now: my wife was involved in an accident, and I immediately told her, "We're taking it to Arlington." I called them the next day, and they had us bring the car in so they could look at it, coordinate with the insurance adjuster, and get everything started. We ended up dropping the car off the night before the adjuster came out, and they also helped set up a rental car through our insurance. Unfortunately, we had several issues with the rental company, which is a third-party company they work with. Every time something came up, I called Julie, and she took care of it. She would call me back, find out what was going on, and keep me updated. After the third issue with the rental company, she really went to bat for us, and the regional manager personally reached out to me to make things right. Throughout the entire repair process, Julie kept us updated on everything -- whether there were delays with parts, what the adjuster said, or if anything else came up with the vehicle. I never felt like I was left in the dark or had to chase someone down for information. Mario has been in the auto body business for over 40 years, and you can tell he knows exactly what he's doing. My wife and I were worried that the insurance company might total the car because of the mileage, even though it's a 2020. Mario reassured us that he didn't believe they would total it and explained that, after being in this business for so long, he knows how to work through these situations with insurance companies. He also explained several things about how insurance companies handle claims that I honestly never would have known. That gave both of us a lot of peace of mind knowing the car was in good hands -- especially with people who have the experience and knowledge to know what they're doing. One other thing I noticed while dealing with Arlington was seeing their grandchildren around the office. I know some people might look at having little kids in a workplace and think it isn't appropriate, but honestly, seeing how polite, respectful, and well-mannered they were really stood out to me. It gave me an even better appreciation for how family-oriented Julie and Mario are and the kind of people they are outside of just running a business. You can tell family is important to them, and I think that says a lot about the atmosphere they've created at Arlington. Overall, I can't say enough good things about Arlington Auto Body, Julie, Mario, Gabby, and the entire team. From towing to collision repair, they have been nothing but professional, helpful, and respectful. If I ever need auto body work again, Arlington will absolutely be my first call. Thank you to the entire Arlington Auto Body team for taking care of us!!

I had a deeply frustrating and concerning experience with Arlington Towing on 6/30/26…read more My car broke down on a main road in Cranston, and although AAA was already on the way, Cranston PD required the nearest towing company to remove my vehicle. Arlington Towing responded. I followed the driver to their lot expecting a routine tow and release process, but what followed was anything but professional. Their office environment was chaotic and inappropriate for a business setting, with children's toys scattered throughout and two very young children running around unsupervised while transactions were being conducted. After paying cash for the tow, I was immediately pressured to leave without receiving my correct change or the documentation I needed for AAA reimbursement. They also sent away my AAA driver without my consent, effectively canceling my roadside assistance. When I attempted to resolve the situation, staff refused to cooperate. They claimed they were closing and would not release my car, even though it had already been paid for, and left it locked behind their gate. Police had to be called and remained on scene while I waited for a second AAA driver to be dispatched. Only with police presence was I able to receive my correct change. Even then, Arlington Towing refused to provide any receipt or documentation for reimbursement. Staff also made false accusations to police that I was filming their children, which officers dismissed. Ultimately, my vehicle was released only after law enforcement intervened and stayed until AAA retrieved it. This experience raised serious concerns about professionalism, business practices, and basic consumer rights. I would strongly caution others to avoid this company if possible.