Joe replaced the motherboard for the tv and was very knowledgeable. He was prompt and courteous…read more Very thorough when it came to checking if the fix worked.

I am so impressed with the service provided by JCA Electronics. Their representative stayed on the…read morephone with me for 30 minutes trying to solve an issue with my TV. He actually diagnosed to be a problem with my AV receiver. Many thanks to this company for solving my problem. Highly recommend this company

Great customer service Maylee was the absolute best! she…read morelistened to better understand what I wanted and what I needed and was able to provide me with a great deal. She is definitely one reason I will continue to use Spectrum.

Trying to upsell services and getting aggressive about it. Just wanted to return a modem for a…read moredeceased person and he got an attitude when I mentioned using AT&T. Never coming back there again.

This is by far the worst internet provider I have ever worked with. They have the worst automated…read morephone service ever and it is almost impossible to get ahold of somebody. I had a massive proposal for my company due today and the power supply for the modem died. I spent 2 hours trying to get ahold of a real person only for them to say it's too late in the day to have somebody come out. I was on hold for 2 hours ! Finally after I get on the phone with somebody they are absolutely no help what so ever and there like oh well nothing I can do. As soon as I can I will be switching back to my old provider

Very good service, the owner very profesional.. 100% recomended. I sign up with them internet, tv…read moreand phones.

I can only speak about my experience that I had Wednesday October 4th! Went in to turn in a dvr…read morebox that I did not need and to set up a transfer of service - Perfect timing, as soon as I walked in and young man - Chris - asked how he could help - 20 minutes later, he informed me about Xume from spectrum - and three boxes later I was out the door !! Cannot express enough how professional, genuine, informative and courteous he was !! The manager even came out and I thanked her for such a great experience !! Please ask for Chris (I'm sure all others are great) on ur next visit to this store!!! Mike A

This is for the poor customer service this company has fallen too. Extremely high billing. Zero…read morefollow-thru with promises made. Assurances that mean nothing. Still going thru the process of receiving credit for the criminal charging that Spectrum does on a daily basis. Hopefully one day this company will face federal charges for its business practices.

Satellite Steve was very quick to call me back. He is very knowledgeable about satellite tv and…read moreanswered every question that I asked. Made an appointment to install the dish on top of my Motorhome and arrived right on time. Installed the dish, hooked up the controls and receiver and everything worked perfectly. If I need any other TV work done, Satellite Steve will be the man doing my work.

If you want to get Direct TV or Dish for home or RV call Satellite Steve. Having a big storm, well…read morethe way Steve gets your dish in, you can generally still see your tv. I had a dish that went out all the time and it's because it was installed by a kid that barely knew what he was doing. Sat Steve had to come out and I've never had a problem since. Plus If you need help programming or something happens and its 9 p.m. you can call him and he will answer. Awesome service.

UPDATE: Stephanie helped me today and gave us the partial refund. Thank you for resolving this…read more Spectrum sent us a letter in the mail in April 2026 to inform us that they would be cancelling our service on 5/11/2026 because they are unable to continue providing service at our apartment complex. Then they charged me the full $90 for service from 4/29-5/28. They said it's their policy to charge for a full month and not prorate. But they are the ones who cancelled my service. Why am I paying for service for the dates 5/11-5/28 for something they stopped providing?

The gentleman who worked behind the counter was awesome! He helped me get my new phone and was…read morepersonable. However, there was an issue with their check in system and the front check in receptionist refused to honor my time slot. However, when the next appointment came in and had the same issue she ensured that person was seen on time as she "noticed a trend with the system not working." No apology or ownership taken for how she treated my situation. As the face of the store, she needs some help in problem solving & classes in customer service. :)

Helpful, knowledgable and friendly. I've set up several home theaters in my younger days, but…read morethings keep getting more technologically complicated, it's more than I can handle now.

Happy with my purchase and the service. Dave delivered my set and set it up for me. This is the…read moresecond set I have bought at Bob's TV and they have always been very helpful.

This family crew is the best! They were my first inquiry on yelp and they responded within 10…read moreminutes! They were able to come out that next day for me! They work so quickly and so clean, my tv's were mounted beautifully without any issues.. as well as my sound bar. They also got my entire sound system wired in my home working and upgraded my WiFi! I've never had WiFi running so smoothly in a home at all times. I would definitely recommend this company to anyone looking for tv mounting services, WiFi services or sound system services! Also, they have great personalities. Me my husband and the crew had great conversation during the work being done which is always a plus!

Carlos responded to my request quickly and came to mount a 60" TV on my living room wall, which can…read morebe pulled out and rotated. When we moved, I called HTOAB again to mount it in our new home. He and his employees are friendly, reliable, and do an excellent job. Highly recommend!