Amazing support and the best speaker I've ever bought, will keep coming back, worth making bothread more

Great high-end audiophile shop (though my purchase wasn't anything near the extremes that "high…read moreend" can go to). The sales manager, Mike Deutsch, made my experience demo-ing and eventually buying loudspeakers (O Audio's Frigg 02) what it should be: a pleasure. Mike didn't push against my stated preference for other components that were only available elsewhere, offered an attractive deal, made good on all promises and balanced a reasonable level of salesmanship with knowing when not to push. He contributed valuably to my decision-making with his personality, colorful stories, useful info and, I believe, honesty. Oh... and he replied to my follow-up texts quickly and at odd hours, and in a spirit of service. All of that made me feel he deserved a review - something I don't do often. I've shopped at various high-end audio showrooms in Manhattan and other cities over the years, and know from disappointing experiences that it's more than occasionally a dicey business. HiFi Loft uniquely hit all the high notes. (Unusual venue, by the way: first floor of a brick townhouse on a mostly residential block.)

Great selection, and they have a nice collection of record players as well. Quite possibly the…read moreworst customer service haha. Don't expect the friendly, welcoming vibe you might get at another record shop. It's the only one on this side of town so it's convenient. IMO their used records are overpriced so shop online for better deals.

It's honestly my second home. Love this place. Great music, great community and great vibes.read more

Over time I've made a number of online purchases from Audio46 website. Never had any issues, so…read moreI've not had to conact their customer service people. Though I imagine they be as thoroughly helpful as complete their website. Product descriptions always 100% accurate never misleading. Shipping ? Always on its way quickly. I like that they have a broad selection of brands, and those brand's products; more so than I think I'd have come across doing a self Google search. And then when finding something I'd like, another Google search shows they've got the best price... I'm Hooked !

Love this store. They have a ton of great audio equipment to demo and helpful staff members…read more Listening to a product on your own is worth 1,000 online reviews. I have purchased headphones, IEMs, and Dac/Amps from Audio46. Each time, I went in expecting to buy a specific product but after demoing and hearing the staff's recommendations I walked out with something I liked even better. That said, they do not try to upsell. For example, they suggested the ifi hip dac when I was purchasing a dac/amp for the first time, and the chord mojo 2 over the higher priced hugo 2, even though I was open to either.

After 25 years my Arcam Integrated Amplifier gave up the ghost. I needed a new amplifier to power…read moremy old quality speakers, but also wanted to use new technological inovations like steaming music. The employees at Park Avenue found me a reasonably priced new Integrated Amplifier that does everthing I want it to and more. My system sounds better than ever. Thank you!!

All the best Hi End Audio equipments are available in stock give them a visit. Best experience in…read moreNYC in Park Ave

I've had a fantastic experience with Bob V. and Rhapsody. I bought speakers from Bob a few years…read moreago, and since then, he has continued to provide exceptional support. He's very kind and helpful. Answers questions promptly, often within minutes. And he will support you for years after your purchase. I really can't recommend him highly enough. Another reviewer (who never went to the store) referred to Bob as arrogant. In all my interactions with him, his behavior has been lightyears from arrogant. On the contrary, he's been kind, friendly, humble, and helpful.

Bob is a guru of his audio world . I know him for years and every time I visit his place it is…read morejust another great story of his audio life . Thank you Bob for last Wednesday afternoon

I walked into Sound by Singer twice. The first time, I had absolutely no idea that I was walking…read moreinto a shrine of audio. That was in October 1998. I had just moved to NYC. I had a very limited budget of $1,000, and I was hosting a housewarming party the next day. I knew I was in the wrong store pretty much as soon as I walked in. However, Andy Singer was very patient and walked me through my options and I walked out with a CD player, an amp, and speakers from three different manufacturers that I had never heard of before. And he managed to make it work inside my budget of $1,000. A couple of months later, I was developing audiophile tendencies. The equipment I bought was that good, even within that budget, but the CD player just wasn't doing it for me. So I boxed it back up and returned to Sound by Singer. Amazingly, Andy didn't just take the CD player back. He sold me this beautiful alternative CD player made by an obscure English firm, for which all he asked me for was $200 and the return of the original CD player. The resultant combo kept me more than happy for 20 subsequent years. The amp eventually died, and the obscure firm in Jersey that made it had gone out of business, and it was not cost-effective to replace it. I ended up replacing everything. Although it's not an option for an audiophile, so I don't really qualify, I covered my home with Sonos speakers. I still have that CD player. I never play music on it anymore, but it was built with such love and care I have not been able to bring myself to part from it. Thank you, Andy. If you were the person many of the people posting negative reviews here say about you, you would have laughed me out of your store with my budget of $1,000. But instead, you made that $1,000 go so much further than I could possibly imagine. RIP Andy, and thank you for 20 plus years of beautiful music and helping turn my first New York apartment into my home.

I wish I could hive 0 stars. I bought an Esoteric SACD player years ago. It immediately had issues…read morewith the drawer getting stuck. I brought it in and after a few days they said there was nothing wrong with it. I got it home and the drawer stuck. I had to send it California to have it fixed under warranty but the shipping was expensive. Andy Singer was still alive then and when I spoke to him his solution was to sell me something else.

My coworker dumped the task of getting a house wired up for a 3-day hybrid meeting on me the week…read morebefore a 9am Monday morning start -- which meant a Sunday setup with hardly any notice. I reached out to a few places, but Canal Sound & Light were the only ones who could do it. That was my lucky break. Saturday before the event, the venue calls to say their HVAC system is busted and they need to move us to a different location down the street. Canal Sound & Light were awesome throughout. Even though I'd never organized a meeting like this, they identified what we needed, gave us a reasonable quote for it, made themselves available for setup and teardown before/after the event, and even adjusted the equipment rental and pricing on the fly when they realized we didn't need a TV because the new venue had one in place already. Everyone was super nice, clearly knew what they were doing, and yet never talked down to me. And the sound was so good, the remote participants could hear us better than we could hear each other in the room. @_@ The event was August 2022, but I realized I never wrote a review. They totally deserve 5 stars. I hope they never go out of business.

Knowledgeable, helpful and easy to work with. They went above and beyond to help me get the tech…read moreright for my event. Highly recommend!

My first purchase from Stereo Exchange showed me the benchmark in New York high-end audio dealer…read moresupport. I've been in the audio hobby for over 27 years, so I've learned the difference between a team that actually knows their stuff and one that's just moving boxes. I am the proud new owner of Certified Authentic Pre-Owned Wilson Sabrinas in Obsidian Black. Honestly, taking the leap on Wilsons wasn't really on my radar until a credible, certified pair popped up at a reputable regional dealer. That sense of local security and support is the only reason I felt comfortable taking my system to the next level. Right from the first message, the team was straight-up with me. They walked me through exactly what Wilson's Certified Authentic program entails, the Certification work done on the speakers, the warranty, and the realistic logistics. No hard sell, no runaround, and no question left unanswered. That's the kind of foresight you get from decades of real experience. What really set this apart was the installation. Their Certified installer Mike came out to do the Wilson Audio Setup Procedure (WASP). The guy is a total pro - super patient, incredibly knowledgeable, and just a great person to work with. He added a ton of value to the whole experience. My space is far from a showroom. It's a tight studio apartment, with a corner-loaded left channel, a workstation that isn't moving anywhere; essentially a "lab in motion" for my audio hobby. Mike didn't blink. He worked around the real-world constraints and went through the WASP methodically. Everything was done ear-first and with serious precision. Watching him dial it in showed me exactly why Wilson insists on this setup process; it's not just marketing fluff, it's real substance. The Sabrinas sound phenomenal, and they absolutely live up to their reputation. The speakers and set-up rival my former reference Levinson and Magnepan system. Once you graduate into equipment that has serious value, it's 100% about trust. You have to trust the product, the transaction, and the follow-through. Stereo Exchange nailed all three. If you're serious about bringing your experience to the next level, Stereo Exchange is the place.

Excellent service, professional, ,friendly considerate and knowledgeable salespeople; wonderful…read moreselection of stereo and excellent listening situation.

I recommend Dave's Audio Intellect highly. Selecting among the broad range of high-end stereo…read moreequipment can daunting because of confusing terminology, cost and shear number of offering. Dave was knowledgeable, knew how to communicate and patient. Fair in pricing, too. These traits haven't always been together in my shopping, so I was pleased to run into him.

I can't say enough good things about Dave Lalin and Audio Intellect. I first came upon his company…read morewhen I was in the market for new speakers and did a search for dealers of KEF LS50 Meta speakers. I was encouraged by the many positive reviews I read, and a huge bonus for me: Audio Intellect is right in my neighborhood. Upon my initial phone call, Dave spent a lot of time listening to what I was looking for, what I already had, why I was interested in KEF LS50 Meta speakers, etc. Based on our conversation, he recommended different speakers he thought would provide the listening experience I was looking for and we set up an appointment for me to visit his home studio. The willingness to spend time with me continued when I went to audition speakers; we listened for hours. Once I decided upon the speakers I thought I wanted, Dave and his son came to my house to set them up so I could demo them with my own equipment, in my own space. Through no fault of Dave's, there was an incompatibility issue between the speakers and my pre-amp. This took a couple weeks to diagnose, and throughout the investigating, trial and error, and emails to the designer of the speakers, Dave was responsive and helpful in determining the problem (again, nothing to do with the equipment I was purchasing from him). In fact, he immediately loaned me an amp and pre-amp so I could listen to music while we were figuring out what the issue was with my equipment. Fast forward a few weeks: I decided to sell my amp and pre-amp and purchase an integrated tube amp instead. Having had such a positive experience with Dave, I bought my Synthesis Roma 753 ac amp through him as well. From the initial setup with the speakers, to multiple visits while trying to diagnose the cause of the pre-amp issue, to the delivery and set up of the new amp, Dave was always responsive, coming to my house, loaning me equipment, etc. Not everyone is lucky enough to have such a knowledgeable audio dealer living and working a few blocks away; if Jersey City, NJ is anywhere in your range for audio shopping, do yourself a favor and contact Dave Lalin at Audio Intellect. -Tom Ciocco

I brought in the 1991 Mac Classic my wife used growing up. At this point the screen was very dim…read moreand the volume very soft, even with everything turned up to max. It was hard to use this way and I worried about it getting even worse. These guys were able to completely restore it! It works like brand new now. The price was great and they got the job done fast. Fantastic experience! If I ever have any other vintage electronics in need of repair, I will bring it to them for sure.

I brought in my 5 year old Sonos subwoofer that suddenly stopped powering on. Earlier that day I…read morehad called Hi-Tech Electric Service Center, explained the issue, and was told "sure, no problem, bring it in." I even mentioned what I thought the problem was and that I preferred a professional to handle it. After leaving work early and lugging a 35 lb sub about an 8 minute walk to the shop, the person I spoke with asked what was wrong, then basically told me I should just do it myself. He then said he was uncomfortable having his team take it apart and declined the job. This is exactly the kind of thing that should have been communicated over the phone so I didn't waste the time and effort bringing it in. On the positive side, he seemed honest and didn't try to pretend they had skills or comfort level they didn't. He also recommended another shop in Chinatown that "will fix anything," although I checked their reviews and decided not to go that route. In the end I repaired the sub myself successfully. Overall, I appreciate the honesty, but I was frustrated by the lack of clear communication up front that led to an unnecessary trip with a heavy piece of equipment.