After having the water pump and timing chain replaced on my 2013 Ford Explorer at a local dealership, I began experiencing issues within just two days. I brought the vehicle back, and they handed me a long list of supposed problems, which I agreed to have fixed. However, less than 300 miles later, the engine seized. I had the vehicle towed back to the dealership late Friday afternoon, and after nearly a week of silence, I was told it was all an "unfortunate coincidence" and not their responsibility. Their solution? A new engine replacement for around $10,000. I asked for an explanation and was told they had cut open the oil filter and found it full of metal shavings. They offered to investigate further--but only at my expense. Frustrated, I turned to Jim's Tire and Auto on the recommendation of two trusted friends. That's when everything changed. Bret and Allen treated the situation with professionalism and integrity. They approached my Explorer as if they had been the ones to work on it from the start. They meticulously reviewed every detail--receipts, parts lists, error codes, on-board diagnostics, and the engine itself. Through their forensic approach, they uncovered the actual cause of the failure, which contradicted the dealership's claims. They not only explained their findings clearly, but also supported me in addressing the issue with the dealership. They even opened up their shop to allow the dealership's inspectors to review the vehicle firsthand. Bret and Allen exemplify what honest, expert automotive care should look like. From now on, I won't trust my vehicles to anyone else, and I'll be recommending Jim's Tire and Auto to everyone I know. read more

Love this place. They always take care of our 3 cars, and do a great job of keeping me updated on what's happening, what my options are, and how long they should/could take. No fix first, change next. I always feel in the loop. I was even recently unemployed, but needed to be able to get from A - B with my family, groceries, etc, and they really helped me out. Literally couldn't have the job I have now without their compassion and assistance. My in-laws, my wife, my kids, and I will be lifelong customers. Thank you so much to Jim's T&A read more

They may have good service, however....When I took my van for an alignment, after making an appointment with Alan, I was amazed that he debated what date the appointment was (he put it for the next day after my appointment, his error as I had doctors appointments the next day) and got an attitude with me in the store in front of other customers. Today, my hubby went to get tires, 4, for his car, which was quoted at $150 per tire for a total of $600. When the hubby came home with a charge of $180 per tire, naturally I called to see why there was a difference. They got Alan on the phone, whose response was "I can't help what your hubby told you." His implication was my husband lied to me. Being long time customers of them, Alan's attitude is entirely unacceptable. At a certain point, do you want service without regard to customer service? This was a last straw. read more

Jim's Tire treated me fairly and I recommend them highly !!! The service I received was on time and slightly cheaper than quoted !!! While waiting, I noticed other customers were pleased with their services rendered. Friendly , Fair and TRUSTWORTHY is how I would describe the staff. I delt with Alan Pohlman and Brett Polly. Jim's Tire is located in Hamilton, Ohio at 1270 Clinton Ave. read more

Wonderful staff. Allen treats me good every time I go in there. They are timely, check with you before fixing something (if it additionally costs), and they are just a great little company. Been going here for 3 years now! read more

We have been using Jim's for a number of years. We were referred to them by friends. They are the most honest mechanic shop around and I don't feel like they overcharge. Allen always shoots straight with us. They are insanely busy all the time, but manage to work us in. As long as Allen is running things, we will be faithful customers, as well as continue to send people their way. read more

Used to LOVE this place.. Fair price. Friendly staff... I've taken my cars here for almost 20 years. But recently, I had a car in there that they damaged the body. I did not notice when we picked up, but as soon as we got home, we saw the damage. Initially they seemed willing to work with us. After finding out that it was a certain amount to repair the damage, the only deal they would make is covering OUR deductible and US making a claim! After arguing for awhile, I was flat out accused of lying to them about where the damage occurred and I was 'wasting their time' and they had other customers to take care of. I appreciate the years of fairness they have given us in the past, but this was completely unacceptable. They often park their clients' cars across the street in a plaza lot not owned or managed by them and have no camera on that lot (according to them). Be careful taking your vehicles here. According to them, they are not responsible for damage that may occur to your vehicle. Wish they were willing to make things right, but I have another mechanic a little farther from home I completely trust. read more

This is a great family owned business. The grandfather runs the office and a nephew is one of the mechanics. They have serviced my family's cars for years now. We always get honest service at a fair price, and they always make things right. They really came to the rescue when I came down from Cleveland for my sister's wedding. My alternator went out on my Jetta, so I was going to be stranded down in Cincinnati unless I could get it fixed right away. I originally took it to the Fairfield VW dealer thinking they of course would have the part in stock and the resources to make this urgent fix. Well the dealer failed royally. Jim's Auto took in my car on Sat morning and had it back to me by Sat afternoon. Alan sourced the part right away and had it working like magic again. Plus he saved me hundreds over what the dealer was going to charge me. Amazing! I cannot recommend this business enough. read more