Service was great and our sandwiches came out quickly and exactly as ordered! Would definitely eat here again! read more

Jimmy John's - #16 CLUB LULU - Delis Near Me - Phoenix, Arizona

Great sandwiches and really nice customer service with a nice cashier that knows my order already

had an issue with my order and Nicole helped me while be quick and friendly. highly recommend

I wish I could rate this 2 different ways. Jimmy John's as a whole is usually pretty good. Food is always about the same. This location on the other hand sucks. The staff is so rude and could really care less to help people. Surprising that his company would allow this level of staff at a nice outdoor mall like desert ridge. I live right near this area, but I might have to drive further away if I actually want jimmy John's or I can just get food from any of the other 100+ places nearby that actually want to help you. read more

I love the food here very exquisite and nice on a hot summer day the food save my boyfriend belly and I review top notch better than subway

Great food, always super fast and fresh. Appreciate how friendly the staff is and how clean the restaurant is too.

Not freaky fast, I waited about 5 for my one beach club sandwich but it was constantly delicious :) The menu description didn't quite match the sandwich ingredients...had tomatoes and lettuce though not stated. Loved it nevertheless. Great location bear the parking lot for easier access. Friendly service inside and a few tables for outside seating. Love the email promotions that remind me to pop in! read more

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Shame on you JJ! I ordered a #4, the turkey sandwich. When I got home, I opened the sandwich and found 2.5 ounces of turkey plus lettuce and tomato. This cost me $8.39 plus tax. I know JJ got bought out but they're not going to get any repeat business if they consider this a normal serving. read more

Jimmy John's - 2 1/2 oz of turkey on the #4 turkey sandwich. Cost me $8.39 - Delis Near Me - Phoenix, Arizona

I had a really awful experience. I was sitting there actively eating my food when one of the employees started yelling across the store to a coworker about her cats' "turds." Not just talking -- yelling it. That is completely inappropriate and disgusting to hear while customers are trying to eat. To make things worse, when we first walked in, another employee was sneezing repeatedly and did not wash their hands afterward. That same employee then proceeded to hand us our food without gloves. In a food service environment, basic hygiene should be a non-negotiable standard. Between the yelling about animal waste and the lack of proper sanitation, the whole experience felt unprofessional and unsanitary. It completely ruined my appetite and made me question the cleanliness of the establishment. I really hope management takes this seriously and addresses both professionalism and hygiene moving forward. read more

7p on a Sunday night. Food was fine. Nothing wrong with the sandwich. All the chairs were already flipped upside down on the tables and the rug by the door was rolled up and placed on the trash can by the front door. There was a blonde woman sitting on the floor filling the shelves of chips, surrounded by boxes. The place looked closed. A second set of people walked in behind us and were told the store could only make two sandwiches and if they needed more, they would be out of luck. This location is open for two more hours but can't serve anyone. Nice. Trash bags on the counter. Cleaning spray over the food prep area. They clearly want to get out as early as they can. I'd hate to be the owner of this location. They probably wonder why sales suck this time of night, not knowing it's the staff screwing them out of sales. read more

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Food is great, staff is friendly, and super quick service! We come her often with our family of five and will continue to do so. read more

Jimmy John's - Totally tuna on sliced wheat - Delis Near Me - Phoenix, Arizona

Every time I come in with my family, Christian and Jordan have been amazing. They really make the place welcoming and add that little bit of local to this Jimmy. Every sandwich has been awesome and the place is spotless. Thanks for turning a great sandwich place into a family favorite! read more

Super friendly staff! Delicious sandwiches. One of our favorite Jimmy John's! Great location to sit outside or inside.

Amazing service & delicious food, would definitely recommend if you want a sandwich and good vibes

Horrible staff.. we walked in and the gentleman was sneezing and didn't stop to wash his hands before handling our food. He did not wear gloves which is a bio hazard. Then another woman employee walked in (taller, older, with glasses and blonde hair) started to have a conversation with the other workers while she was in the lobby not even in the back but screaming and talking extremely loudly about her cats turds and how bad it smells, she also had inappropriate language and talking badly about others. Made us super uncomfortable as we were sitting inside eating which we ended up leaving mid meal. I wish management would handle this. Looks like other reviews about staff are the same! How disappointing! read more

Super fast and friendly staff! The food is always fresh. Highly recommend if you're at Desert Ridge.

Amazing service! It was quick, and easy. The food is AMAZING! The ambiance is really good! If you need somewhere to stop that's good, quick, and easy, this is the place to go! read more

Jordan is the reason I come to this location. She is always so nice and funny. She works all the time I'm shocked she isn't the store manager. read more

Ordered ahead and was there on time, loved the service and everyone there was really nice.

The best jimmy johns in town! so delicious. try the cookies. Clean and fast service. the best sandwich place ever

Quick friendly service, fresh sandwiches and amazing taste! Love Jimmy John's subs! Will definitly visit this location again. Very clean!

Great and quick service, super nice staff! Everything was exactly as I ordered. Definitely recommend this location

I love jimmy John's all the staff are very nice and friendly 10/10 always come in for lunch they always make my experience great thank you!

I always like jimmy John's although it's a bit pricey for a small sandwich. Just noticed they have additional toppings which changed the entire taste of it. Next time your order make sure to add jalapeño crisps to your sandwich and the taste enhanced ten folds. Service is super quick and awesome atmosphere as this is in desert ridge mall read more

Jimmy John's - Veggie sandwich - Delis Near Me - Phoenix, Arizona

Staff was extremely friendly and prepared my order super quick! In and out of the store in under 5 minutes.

Nicole was awesome and this place is great! She took her time with us and made sure we had a great meal too

The service was great, the food came super fast, and it was delicious! Highly recommend this location.

Ms. Jordan is amazing she is so sweet the whole team always gives great service they are quick and courteous, store is always clean food is always good ! read more

i don't know what everyone is b**ching or crying about jordan was very polite and for being alone she's doing kicking a** job attended my husband and i and another gentle men and several other customers and got our food out fast service 10/10 would come here again P.s she was really funny and food was great read more

Service almost non existent from the two guys working the evening shift. Treated me like I was bothering them by being there.

Poor service. When asked for my sandwich toasted Matty responded with "Toaster shut down at 8pm" followed with a sassy "we close in 20 minutes" .. Full responsibility for being 'that' customer that comes in right before close.. However, you can still submit an online order for a toasted sandwich at this location 15 minutes prior to close. read more

Jordan was amazing and helped us with recommending sandwiches! It was our first time at a Jimmy John's and her service was above and beyond! Thank you so much! read more

Jordan is absolutely amazing! I came in 20 mins to closing time and she was incredibly hospitable and kind. Highly recommend this location!

The best subs ever! The workers are so so nice and brought joy to the environment! Very clean and was perfect for dinner! Jacob and Jordan and awesome!!! read more

great service! vibes in the store were great! I would definitely come back to this location for another meal

food was good, service was great. Would come back I thought it was great. Need some more characters for a free bag of chips

Shame on Jimmy John's. Lunchtime at the Desert Ridge Mall location. Only one employee working. The employee, Bambie, did a wonderful job. I don't understand why an employee from another location couldn't be sent there to help. The star rating is for Jimmy JOHN's. Bambie gets five stars. read more

very good service, food came out very quickly, good quality ingredient, music was just the perfect volume

Never use Uber Eats to order from here. Why? JJ use their store deliverers instead of the third party Uber crew that would be available. So, JJ called me and informed me that they didn't have a driver to deliver my food and asked if i can pick it up. Um, no! Thats why i used Uber Eats because i am stuck at work. Well, i asked if he could cancel the order so i can use my $23 to buy something elsewhere. He said, "sure! Will do." 30 mins passed and my app is still showing the order is still active. I called JJ again and asked them to cancel the order. They said they can't cancel it, but will give me my money back. An hour passed and my app is still showing the order active. My friend called for clarification on how to return my money. The simpleton at JJ had no idea how to cancel my Uber eats order. So he lied to me twice. I called the Uber Eats Support number and they called the Jimmy Johns store to find out the problem. JJ then offered me a voucher.. I simply wanted my money back. Finally Uber Eats customer support cancelled the order free of charge. Long story short, this JJ location is terrible. They need to remove the whole crew. Zero knowledge, zero customer service skills. Dear Owner, Stop hiring anyone! read more

I go to this Jimmy John's location quite frequently and service is okay at best. Some employees are quite friendly and will make conversation. However, there are a few staff members that always look miserable. Unfortunately my last visit proved to be quite disappointing. Employee taking my order had no costumer service skills. No smile, no "hello" just stared at me. He didn't say a single word the whole interaction, was wearing airpods, and ended up making my order wrong. I try to be sympathetic as I know how hard a costumer service job can be, but at a certain point it's just plain rude. I've had my bad days, but one of the easiest parts of the job is being kind. This location can definitely use a lot of work when it comes to costumer service. read more