I go to this Jimmy John's location quite frequently and service is okay at best. Some employees are quite friendly and will make conversation. However, there are a few staff members that always look miserable. Unfortunately my last visit proved to be quite disappointing. Employee taking my order had no costumer service skills. No smile, no "hello" just stared at me. He didn't say a single word the whole interaction, was wearing airpods, and ended up making my order wrong. I try to be sympathetic as I know how hard a costumer service job can be, but at a certain point it's just plain rude. I've had my bad days, but one of the easiest parts of the job is being kind. This location can definitely use a lot of work when it comes to costumer service. read more

Please....at the very least you can hire employees that will "pretend" to care. Walked into an empty store and while I was looking at the menu, you can hear both employees complaining about the previous customers and how they "looked"! It was obvious they didn't care that I heard them, very obvious they didn't give a sh*t about their job either. read more

Out of bread. Told me we'd have a healthy wait time before our orders we be r es day if I chose to order. WTH! A sandwich shop without bread? Pfft read more

Food was OK, however, the cashier screwed up twice. We ended up overpaying. We won't be going back to this location.....

Trash company. They use delivery services then deliver it themselves. They are screwing over the customers and the drivers. I've had them steal an order from a driver when I had ordered for myself. Left a big tip for the driver because independent contractors (uber eats, door dash) don't get hourly wages. Try maybe not being a thief read more

Absolutely the worst run restaurant. Called at an hour after ordering offering to come get it from the store, they told me he "has it out for delivery". Hour and a half after ordering, I called back again and was put on hold for 5 mins and then dropped. Then they took the phone off the hook because I couldn't call back. Not sure how this place stays in business. One hour and 50 minutes later a dude shows up and says "busy busy" and drops off the stuff. By that point we had already made our kids lunch. Hire more people who aren't children, or just don't deliver at all. "Subs so fast you'll freak"... unreal. Also they close and open at super odd hours. Have tried ordering in the past and they aren't open at lunch time on a Sunday. Or closed early on a Friday. Who is the person running this place?? read more

I'll start by saying I never really pay attention to reviews by people with no picture and very few reviews. It makes me think they're either former disgruntled employees or just straight up A holes with unrealistic expectations. I was at the Mayo Clinic down the street all day long and it was getting late. I started my order at 8:43 and they close at 9:00. I honestly expected them to be like yeah... We're about to close, no sandwich for you. If you're not familiar with the Mayo Hospital, it's not necessarily the easiest place to navigate and yet I recieved a call as requested that my sandwich was waiting for me in the lobby at 8:55. That's rights my friends, 12 MINUTES after placing an online order. UNBELIEVABLE. I went down and picked it up, the gentleman was super friendly and I thanked him for bringing it to me so late. Bread was soft and fresh, meat and veggies were awesome, it was cold and just plain delicious. I really wasn't expecting a lot because they were about to close but they made me the best sandwich with all extras and other things I asked for and I truly appreciate the service. So to all you people that are whining out there, give it another go you might be surprised! read more

Jimmy John's - Delis Near Me - Phoenix, Arizona

$10+ for this shit sandwich. Save your money and go to Jersey mikes. If I'm gonna pay for a sub sandwich I'd at least like a couple pieces of Turkey read more

Jimmy John's - Jimmy John's shitty Sammy. - Delis Near Me - Phoenix, Arizona

Italian Club on French bread was tasty. The lettuce with the mayonnaise and cold cut meats made it a good combination. Bread was soft, freshly baked and better than subway. But nobody offered us the advertised special at Desert Ridge which was to offer us a free drink and chips with this sandwich purchase. So we felt very misled and that's where they lost points. read more

No stars! Worst service, skimpiest sandwich, worst customer relations, didn't ask what I wanted on my sandwich and when I asked why was told they aren't mind readers, so instead of unwrapping it and adding what I wanted they just said oh well. Then forgot to give me my pasta salad and gave me like two little spoonfuls in the tiny plastic container for like 3.65! Never ever going back here and most likely never to JJ ever again- too many far better places heck Subway is better by far. read more

Well I tried the Little John combo, but that was a bad choice. The combo only costs 6 bucks, but the bread they use for the little guy is not fresh made and was hard as a rock. This veggie version also had way too much guacamole for a tiny sandwich. Birds enjoyed this meal. read more

Jimmy John's - Little bad John - Delis Near Me - Phoenix, Arizona

I'm here at 12:30 on a Sunday (lunch rush hour) and there is only one employee she's doing everything all by herself - taking orders, cashier, to-go orders and walk-in customers PLUS making all the sandwiches. She has a great attitude and is being so sweet and working so hard. I left 5 stars because of her but I feel this is extremely unfair to make her work alone especially under such busy/stressful circumstances. At very least the franchise owner should be here helping. Great employee but I worried you're going to lose her. read more

Apparently this location closes when they feel like it? I was at the splash pad with my family and put in an order for pick up. I ordered at 4:51 PM and went to grab it around 5. When I walked in there was a guy sweeping, and then someone behind the cash register told me "I'm sorry but we aren't taking orders". I said I ordered for pick up and have confirmation, to which he responded "oh, that's right here". They didn't say they were closed and their site says open until 9. About 30 mins later I saw the two young workers leave. Multiple potential customers went to open the doors only to find them locked. Very weird for a Saturday night! No sign on the door or anything. My sandwich was fine, but just felt weird! read more

Went here the other day and had the best sandwich and the counter person Eric gets some serious recognition for having a stellar attitude, kind, professional and courteous. Thanks for a good experience! read more

This 5 stars is all due to the young man that was working solo tonight, as his co-worker had quit. With a couple hundred extra people at Desert Ridge tonight, this young man displayed an amazing attitude and great service. I was so impressed and told him that he had a "great attitude and hope your boss appreciates you". Hope they don't burn him out. Actually hope they promote this guy or at least give him a raise. Going to try to get ahold of the DM, but hoping JJs mgmt reviews these posts too. read more

Walked in at 7PM and they were out of bread, how can a sandwich shop not have bread ready?

We ordered a party pack catering of sandwiches yesterday (9/19/20) we called Friday to confirm they received our order and they did. They told us they'd be delivering around 12:30/12:45. We finally had to call the store yesterday, 20 mins later still no sandwiches delivered. When we called, the manager at the location said "well, I'm sorry but we got slammed and we're busy. The driver left 7 mins ago and I have to go." And hung up. No customer service or apologies or anything really... wow. Then the driver finally shows up. Says to my husband he needs to fill out the top part of the form and the tip, but says you can put zero if you'd like. My husband went ahead and put a few bucks down and the driver said "really...that's it?" Huffed and walked away. So disappointed in that experience for being usually a "freaky fast delivery" and good experience, this catering experience wasn't that great. The food was good though but disappointed in the customer service from the manager and driver on duty yesterday. Who complains about a tip? Especially being over 20 mins late? And a manager who says they are too busy to have this conversation and hangs up quickly... A catering order is expensive and should have been priority yesterday, regardless of being "slammed" in person and when your customer placed it a week in advance, called the night before to confirm as well. read more

Got my order wrong again. I should have checked it before I left. I was too far to drive back so I ended up throwing the sandwich away because I'm allergic to an ingredient that was in it. read more

Ordered pickup and arrived to find the door locked yet 2 people were standing behind the register area. I knocked and got rude looks and was pointing to my phone to show the order I placed. A guy came and opened the door and handed me my order through the door. I started walking away and realized it was missing the 2 drinks and the chips so I had to walk back and again knock on the window only to receive the same rude and annoyed looks from the female. They begrudgingly opened the door again and I got the missing stuff. I hate posting negative reviews but this experience was very disappointing and not one you'd expect from a respected national chain. read more

Charlie gave us great customer service and was so helpful. he is assistant manager, should be promoted

When I came in I didn't know what to get, and the worker working solomon suggested me and a Sandwich while also greeting me very kindly, great man!! read more

The customer service was great! We we're a little indecisive on what we should get and Solomon's menu knowledge helped us devids on what to get. read more

Located in the District area of the Desert Ridge Marketplace surrounded by other small restaurants. This Jimmy John's is nice. The people working here seemed okay. Not particularly friendly, but not unkind either. They took my order quickly and made my sub just as fast. Ordered my usual the Gargantuan sub. Made with salami, ham, capicola, roast beef, turkey and provolone cheese along with lettuce, tomatoes, onions, mayo and homemade Italian dressing. Very fresh and taste was what I love about this sub. They are consistent with their subs, which is always a plus for me. Pros: 1. Fast 2. Food was fresh 3. Clean location 4. Extra veggies are free Cons: 1. Not very friendly staff 2. No choices for bread and dressing 3. One size sandwiches Inside of the place was clean with all tables wiped down and floors swept. Trash was empty, drink station was full and the chips where stocked. read more

Jimmy John's - the inside of the restaurant - Delis Near Me - Phoenix, Arizona

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We had a large family get-together. Movie and dinner. Some of the group went in this establishment at Desert Ridge. Their food was "awful" (even the grandson's...who'll eat anything...said they didn't like it.) The worst part was when we all walked in there...the place smelled like raw sewage. Sone of the party couldn't take it/went elsewhere to eat. Others were so grossed out, they lost their appetite. There's no way a place can have that type of odor and meet county health standards. It's simply unsafe. I realize it would be a devastating lost of revenue - but for goodness sakes...don't potentially risk the health of unsuspecting customers. read more

Worst jimmy johns location I have ever been to. The guy at the register is extremely rude and unprofessional. Yikes

Anthony and Sam... amazing! I came in this afternoon in a rush and I swear I've never seen people move faster. Incredibly friendly, great food, definitely making this my new lunch stop! Thanks again ! read more

Jimmy John's - the entrance to the restaurant - Delis Near Me - Phoenix, Arizona

Presentation is not great. Would be better if they didn't make the sandwich as if they were blindfolded. First couple bites of lettuce and cheese were okay for not having meat but would be cool if the sandwich was made with a bit more effort. Finally got to the chicken and peppers 3 bites into it. Typing this as I'm eating it. I would say the sandwich is mediocre at best. Definitely more of a subway quality rather than a Jersey mikes. read more

Jimmy John's - Smokin chicken sandwich - Delis Near Me - Phoenix, Arizona

Although the guys was friendly, I felt the quality was missing in the food and service. The worker openly complained to me about his morning and the closing manager not doing his job, made for an awkward moment. My sandwich bread was extremely dry; however, he said the bread was made that day, just the lid was not tight on the bread container. The avocado was missing from my sandwich and they were happy to give me the side, but I was told they had no silverware so I was advised to go next door to Panda Express so I could get a knife and add the avocado to my sandwich. read more

Very annoyed. Walked in at 7pm on a Friday night and they refused service because they were closed? It's states 9pm on the hours. Who closes at 7 on a Friday? And if you're closed, why keep doors open and unlocked? Very frustrated as that's the reason we drove over here and fought the traffic for their sandwich. There was no sign on the door either. No wonder you have a 2 star average. read more

I have used delivery from this Jimmy John's for several years. Their dedication to quality, service and great customer attention is fabulous. Natasha and Scott are friendly, professional and customer focused people of whom Jimmy John's should be very proud to have as their representatives. I wish all businesses who are reliant on customer service, had such great and friendly people to be at the front of their interaction with the public. read more

took 25 mins to make three sandwiches and they still made them wrong. there as only two other people in there.

terrible customer service. especially from an older gentleman who is rude and disrespectful. theres a lot of options in this area, don't make this one of them read more

Rude register people very unprofessional and they mess up my sandwich every single time i go in. Do not recommend at all.

That night manager with the blue hair is on her game!! Went in just before closing on a Sunday and she didn't make us feel rushed at all. Oh and she was freaky fast!! read more

Absolutely worst customer service ever received at a Jimmy John's. Locked doors at 7pm, when it was opened until 9. Whoever the tall guy with long hair that worked alone on 04/19 was, completely unfriendly, and waited outside the locked door for 10 min while he was in the back after I placed my online pick up order. Came and unlocked the door, didn't acknowledge anything. 5 min later straight up told me he wasn't going to make my order because apparently 6 sandwiches "is like a catering order, and needs at least 2 hours notice". Compared my 6 sandwich order to a 30-piece catering order, and said he doesn't have enough help. Please keep in mind, there wasn't a single other person in the 25 min span i was outside. Told me to go to another Jimmy John's and if they made it for me they were only doing it out of being nice. Whoever that guy is that was working, was honestly just trying to get a paycheck without doing any work, I would never want an employee like that working for me. read more

These guys are good. They're always courteous, welcoming, and they go to work freaky fast. I love the location. We needed a good sandwich place in the area. And there's really nothing to complain about. You order a Jimmy John's sandwich... You get a Jimmy John's sandwich. That simple! Their quality product is on line with any other location, so unless they're rude or kick me out with a broom, they deserve 5 stars, and keep the sandwiches coming. read more

I've never been a big fan of Jimmy John's. I've always felt that this sandwich chain was by far the most overrated. The only reason I've eaten at any location is because of the convenient and quick online ordering and delivery. But this weekend, this location failed at that. My wife went out on girl's night with a friend while I stayed home with my young daughter. I ended up putting her to bed around 7:30pm and realized there really wasn't anything to eat in my house. Not wanting to have pizza for the third time this week, I figured a Jimmy John's sandwich would be quick and cheap. I went online and ordered. Waited. Then came the bad news. About 20 minutes after placing my order, the voicemail notification on my phone chimed (of coarse this had to happen one of those times the phone didn't ring). I got a message from the manager that my order was canceled and refunded because the driver "stepped out" on her. While I'm sympathetic to her plight, I'm left frustrated, hungry, and with three options. Raiding the back of the freezer for that stuff that's been there for months but no one wanted to finish. Cereal for dinner. Or ordering from somewhere else and waiting at least another 30 minutes to eat. Thanks JJ's. I don't work in the customer service/hospitality business. But in my line of employment, when someone doesn't show up or leaves work, someone else is forced to step up (whether they like it or not). I probably could have called back and complained, but what would it have accomplished? It's not like I was going to leave my sleeping kid at home alone so I could go pick up the sandwich. And if Jimmy John's would like to make it up to me, the company obviously has my name, address, email and phone number. **UPDATE** In my annoyance with this location, I decided to also write a complaint on Jimmy John's website. I didn't get a written response, but I was sent a $10 gift card a little more than a week after. I guess I will be trying JJ's again. read more

Disgusted. Stopped in for lunch with my mom and my daughter, who has Muscular Dystrophy and is in a wheelchair. We probably would have spent $20. My daughter was thirsty so we asked for a cup of water but needed one with a lid so she didn't spill it. They wanted to charge us .29 for the cup! We told them that it was for my daughter, explaining why we needed a lid. The response was "sorry that's our policy" so we went next door to Rubios, who had no concern with grasping the concept of why we needed a lid. Over a stupid cup. read more

The food is alright- the service is not. My family went there for a quick dinner on February 14th. With my 9 month old son in tow, we asked for extra cheese and avocado on the side so that he could enjoy the meal too. Even though the menu states that they offer each, they told us that they could not accommodate our request but failed to give a reasonable explanation. I decided that I would just get a sandwich that I could pick parts out of to feed my son- but the experience was not off to a good start. Secondly, the place was empty. We were the only patrons in the place while all of the adjacent restaurants were packed. That's a red flag if ever I saw one. The underage staff took advantage of this- playing the music too loud, throwing trash around behind the counter in order to make baskets into the garbage, and just generally not working. The final nail in the coffin came when one of the employees took her break. While in full view of us- and any other patrons had there been any- she flipped the bird to another employee. She saw that I saw her and did nothing. Didn't look ashamed that she was acting like a child or that she could potentially get in trouble. I didn't see anyone that looked to be over the age of 20 working there. No managers? No wonder this place is being run so poorly. I will be surprised if this place lasts here for a year. The staff is untrained, juvenile, and too lazy to accommodate patrons. We will not be coming back. read more

First time at this location & really disappointed. No other customers when we went in, so being busy not an excuse. Only one table was clean & there was an employee sitting at it eating. On the floor next to her, half a sandwich. I even took a picture & sent it to them. No response. If the place is thus dirty where the customers are, what does it look like where they prepare our food. Disgusted. read more

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