I've never been a big fan of Jimmy John's. I've always felt that this sandwich chain was by far the most overrated. The only reason I've eaten at any location is because of the convenient and quick online ordering and delivery. But this weekend, this location failed at that. My wife went out on girl's night with a friend while I stayed home with my young daughter. I ended up putting her to bed around 7:30pm and realized there really wasn't anything to eat in my house. Not wanting to have pizza for the third time this week, I figured a Jimmy John's sandwich would be quick and cheap. I went online and ordered. Waited. Then came the bad news. About 20 minutes after placing my order, the voicemail notification on my phone chimed (of coarse this had to happen one of those times the phone didn't ring). I got a message from the manager that my order was canceled and refunded because the driver "stepped out" on her. While I'm sympathetic to her plight, I'm left frustrated, hungry, and with three options. Raiding the back of the freezer for that stuff that's been there for months but no one wanted to finish. Cereal for dinner. Or ordering from somewhere else and waiting at least another 30 minutes to eat. Thanks JJ's. I don't work in the customer service/hospitality business. But in my line of employment, when someone doesn't show up or leaves work, someone else is forced to step up (whether they like it or not). I probably could have called back and complained, but what would it have accomplished? It's not like I was going to leave my sleeping kid at home alone so I could go pick up the sandwich. And if Jimmy John's would like to make it up to me, the company obviously has my name, address, email and phone number. **UPDATE** In my annoyance with this location, I decided to also write a complaint on Jimmy John's website. I didn't get a written response, but I was sent a $10 gift card a little more than a week after. I guess I will be trying JJ's again. read more

Delicious food for a cheap price and the crew at the location is fast! No one there when I went but by the time I paid my sub was ready to go! I recommend it! read more

Absolutely worst customer service ever received at a Jimmy John's. Locked doors at 7pm, when it was opened until 9. Whoever the tall guy with long hair that worked alone on 04/19 was, completely unfriendly, and waited outside the locked door for 10 min while he was in the back after I placed my online pick up order. Came and unlocked the door, didn't acknowledge anything. 5 min later straight up told me he wasn't going to make my order because apparently 6 sandwiches "is like a catering order, and needs at least 2 hours notice". Compared my 6 sandwich order to a 30-piece catering order, and said he doesn't have enough help. Please keep in mind, there wasn't a single other person in the 25 min span i was outside. Told me to go to another Jimmy John's and if they made it for me they were only doing it out of being nice. Whoever that guy is that was working, was honestly just trying to get a paycheck without doing any work, I would never want an employee like that working for me. read more

You've lost a customer and business who has used you many, many times for catering. Came in to order 14 sandwiches and told no! Said I had to order the day before. There's no sign, no mention on the web, etc that states this. Horrible customer service and will not be back to this location of any other. So glad Firehouse Subs is close and would recommend Jersey Mikes over this poor establishment. read more

I don't do reviews on yelp because i dont believe in complaining. But i went to this location and ordered two subs today and was super irritated by the customer service here. I ordered a Italian sub with vinegar on it. I then asked for a small side of vinegar to go and was told no. That i could get more on my sub to make the bread soggy but no side. That it messed up food cost. I then said id pay whatever amout for a side and Bellana said no!. Ridiculous. I see why this place only has two stars. read more

Jimmy John's provides good sandwiches for a reasonable price. I enjoy the simplicity of Jimmy John's sandwiches. They hit the spot when I crave a good sub sandwich. My favorite is the #4 Turkey Tom. They also have freaky fast delivery, but I usually go to the store, where they are also quite efficient at maintaining a short wait for one's sandwich. read more

OMG!! The service was amazing! Chantel went over and beyond and continued after her shift. I needed a fork and she literally went to another place to get me a fork. She didn't have to and I didn't ask her to. Amazing customer service. Love and adore the attitude and smiles when walking in. Positive Experience!! read more

My 9$ sandwich was once slice of turkey thick for the length of the bun. I couldn't even taste it. Told the manager and he said it was weighed properly. If that's how they are trained to make sandwiches, I have no clue how they're still in business. read more

I've literally never been to Jimmy Johns without them completely screwing it up. Last time, I asked for no cucumber, add onion to my turkey sandwich, and they FORGOT THE MEAT and added cucumbers, no onion lol. read more

Jimmy Johns has always made great sandwiches, now that they have some new management they deserve a 5 review. A few months ago I didn't want to step into this place because of the attitude that smacked you in the face on the way in. They have some new guys running the show and you can tell. Everybody is nice and their attitudes now reflect the usual freaky fast service. Keep up the good work, glad to see things have turned around. read more

Jimmy John's - Delis Near Me - Phoenix, Arizona

I like the food when correct. Have had the last two orders wrong (I get them to go as I live 1/2 hour away). Called store to talk to manager she stayed they don't take complaints and to go to company website. The feedback page shows a 404 error. I want it corrected and they won't. Terrible job on managers part. Terrible customer service and food was wrong. The least you can do is fix, and this store failed in spades. read more

I have used Jimmy John's delivery at this location for almost 2 years now with no problems! Today, it took an HOUR and 10 minutes to get to me! When I called to ask about where my order was, the guy just told me, well we delivered to other people before yours, so he should be there soon. 30 minutes later the delivery guy was awkward, didn't make eye contact and could careless that I waited so long. I think I might have to put this location on hold until they can get their drivers or delivery system fixed. read more

They always take about an hour to deliver to my house and this recent time the driver couldn't find my house and they didn't even call to let me know!!! So they were going to keep my money Not deliver my order and not call me!!! He said" it's been about an hour so I assumed it was a prank call" ummmm the order was paid for online!! Dumb idiot you know they aren't educated ppl read more

Ok, this place had ridiculously bad service and the sandwiches were as dry as they get. I actually changed my mind as I was ordering and ask the cashier to cancel my order. She looked at me and said it was too late she swiped my card. Definitely a first. So I was left having to eat a nasty cold soggy bacon sandwich on stale bread....mmmm read more

I love Jimmy John's but I simply despise this location. Service is always horrendous, delivery can take up to an hour (which is deplorable for a company that advertises "freaky fast delivery"). They are unable to follow simple instructions on how my sandwich should be prepared, every single time without fail they forget to do something as simple as no tomatoes, cut the sandwich in half or take mayo packets. But today was the icing on the cake, since delivery can always take up to an hour I got sick and tired of giving them a tip if it was late, so lo and behold the last two days I have ordered a sandwich the delivery guy REFUSED to leave my office until I came down and gave him a tip. When our receptionist told him that she could sign for it he informed her he was waiting until I gave him a tip and that he was an hourly employee and could wait around all day. Just wow. read more

Only been here a couple times. It has been good. They got my order wrong 1 time but corrected it immediately. Their delivery is normally solid based upon what I see but they have forgotten the chips occasionally. read more

Such a rip off!!!! I payed 5$ for bread and turkey! Yeah I asked for a plain slim because I didnt want lettuce or tomatoes. I said can I have cheese and then sliced pickles for the free add on. They said sorry no we're super strict on the plain slim can't have any free add ons. What??? Why can't u customize the sandwiches a little without having to pay a fortune! He said I can have it on the side tho I said ok. I got home and all they gave me was bread and turkey. Ugh., just can't believe that alone is $5. So irritating! sorry Jimmy Johns you should have better customer service and better deals than this! read more

If a bread sandwich with a two paper thin slices of meat is up your alley, you will love this place! They claim "Gourmet Sandwiches"? Are you kidding me? I am not sure why Jimmy John's are popping up everywhere, the sandwiches are a joke! Don't waste you money or taste-buds. read more

Placed a catering order for a work function to be at our offices by 11:30. Standing here in the store now at 12:25. We were told multiple times that the sandwiches were on the way for almost an hour before we decided to just drive and pick them up. They are still preparing the order. When we got here we were met with nothing but excuses. Joke is on me though, because this has happened once before when ordering at this location. read more

First time at a Jimmy Johns; My son ordered a sandwich on Saturday around 12:30p. First, the place is tiny and so poorly laid out that it is difficult to know what to do first. Do I get in line like at Subway, then pay? But the registers are up front. Ah, order and pay at the register. I paid cash and no receipt was provided. Now you get in the single file line in front of the 3 staff making sandwiches. The line dead ends into the back of the store, where you also find the soda machine. There is only room for a single file line, so good luck getting out after your order is ready, or getting to the soda machine if you want a refill. Now the fun part...30 minutes of waiting and still no sandwich. Guess it didn't dawn on the staff that my son standing at the end of the line for 30 minutes was waiting on something. I had walked away from the store to look for something more appetizing; after returning expecting to see my son sitting and eating, I said something to the clueless staff. They said 'What did he have'? We told them, and they said "oh, someone must have picked that up"...as if it is not their fault they did not deliver my son's order to him. Since by now there was no one else waiting on a sandwich, they "rushed" it and made it. Apparently, it takes 7 staff to make 6 sandwiches in 15 minutes. The store did not smell good either, surprising since they have their "free smells" sign proudly lit. You know how a bag of subs smells the next day? That's what this tiny little store smells like...not fresh. Luckily there are many other choices for food at Desert Ridge, including sandwiches at at least 4 other places including next door to this JJ. read more

I use to think this place was really good. My mind changed however once I got a sandwich with bad meat. I'm sure it was a mistake but it should be better looked at. I also have had friends who have worked there and noticed bad meat and the manager said they still had to use it. So I'm not sure if it's just the location or if all jimmy johns are like that. I will say though, their bread is really good read more

First off, the two young guys working there Sunday 7/12/2015 were amazing! Give them a raise! Seriously, so sweet and welcoming. Made sure we knew not to worry about any mess our kids made. They were willing to add Mayo to my kids' slims since they're teeny and well, kids. These fellas were amazing...hence why we came back 3 days later.. Unfortunately today, 7/15/2015, the two young girls working were borderline ridiculous. By the time we left, one of them finally acknowledged our presence and said, "Have a good night". Our night began with both of them staring at me while my kids and I were at a table waiting for my husband to get back from the bathroom. They literally stared at me the entire time like I wasn't going to order or something. Okay, fine, they just wanted to get a jump on my order and make sure they didn't miss me? We ordered one Country Club, One Italian Night Club, 2 Turkey Slims and three bags of chips. Every time in the past two years that we have ordered Jimmy John's (Including at the same location three days ago!), the employees are willing to add Mayo to the slims. We have no problem paying for that. Tonight, the girls became agitated and absolutely refused to put mayo on the damn sandwiches. There are probably 80 giant jars of mayo on the shelf. Then, they said that there was no vinaigrette for the Italian....but that was that.. Nothing could be put in its place because by golly, that is not what the recipe for the damn sandwich was. We were eventually told that they could give us Mayo packets and we could put them on the slims....with no knife...but there was just no way they could put Mayo on them... unreasonable request on our part. Another guy came in and got the same response except he asked for more Mayo on his sandwich and one of the girls thought about it for a while and said "I can give you some Mayo packets". Another fella waited about 10/15 minutes for a sandwich....he was the only person in there other than us and we already had our sad subs. The girls didn't even want to greet anyone. A mom and her daughter came in, ordered the Italian, and were told that they wouldn't be charged for something else on the sandwich but God forbid we ask for some damn Mayo. This was insane. We could hear them bitching about people asking for the freaking Mayo. When we got our sandwiches, my husband's sandwich (Country Club) didn't even have the ham on it...which is half the sandwich. Mine, the Italian had a little bit of meat and the rest was lettuce. The entire time they seemed irritated by my baby who was babbling some baby talk. No one cried, no one left their seats. I hate bitching about this stuff but seriously..for a customer satisfaction related company..this was insane. We have a very close family friend who is a Jimmy John's franchisee... He has one currently up and running and is opening three more. Seriously. There are 80 jars of Mayo. You're fine. No vinaigrette? There were like 20 jars of vinegar. Ridiculous. Anyways, after two years, we will never return to this location. We come to the splashpad at least 3-4 times a week and frequent Jimmy John's. We will drive to a different one and drive our happy butts back. Sorry to inconvenience you Mayo Police. read more

First I'd like to start out by say, every Jimmy Johns I've walked into was always a quick, friendly, and fun. But today broke that impression. I walked into the store with my brother. We ordered our sandwiches and drinks. We walk over to the machine and everything was flat or out of syrup. The only available beverages were water and iced tea. We confronted a employee and no one process our request. While waiting for the soda machine and sandwiches an employee bursts out yelling at the top of his lunges to another employee, "give me my money,... I don't care if I make a scene,... Come on hit me!" Turns out the employee made a big scene for $2. I don't know exactly why he needed his $2 before a huge line of customers but he went on and on about is money. After another employee called the cops. The yelling employee ran off. First off, it was really unprofessional. Second you shouldn't yell and cuss in front of children. After all the commotion, 20 mins later, our sandwiches where made and then we immediately left. There were families that paid and left in the middle of it, not even getting a refund. Even after obtaining our sandwiches, nothing tasted fresh. I was really disappointed with the lack of teamwork, profanity used in front of children, quality of the food, and the environment I walked into. Judging by other reviews, the management at the Desert Ridge Jimmy Johns isn't up to par. If i could give no stars, I would. I will not be retuning to Jimmy Johns. read more

Hey thanks guys for not making our sandwiches correctly... Whe someone says no mayo and yet you put it on and then scrape it off???? Thanks for the poor service and quality and food... I will ordered elsewhere for my employees.. read more

So, I have to be really honest. My brother worked there and always mentioned that things were not run up to the fashion that someone should hope for. On 9/5/15, after working his driving shift, they didn't want to pay him or cash him out because of an issue with the manager. I shouldn't say that someone was right or wrong, but any job that I have ever worked, I would not be cool if someone in a position of power told me that I could not be paid for that day due to any issue. The manager repeatedly displayed why he should not be in this position, 1. he left the line to call his boss to ask what to do, leaving some 20 customers who had already ordered or were eating in the store to be witness to this incident that should have been handled away from customers. 2.He took it upon himself to make a decision that an employee shouldn't be paid, even though the issue was over about three dollars, and he could've made it a lot less ugly. A customer disputed that they did not get correct change, and it was the difference of about three or four dollars. My brother wants to get the tips he had already made, and the manager felt it necessary to hold all of his money(about 40 or 50 dollars). It's important to note, that he had used his gas to deliver sandwhiches for the whole day, so the manager left him with no money, no gas and no forseeable way to get home. This is pretty upsetting but it gets worse. 3. While this manager was running around with his head cut off, he allowed an entire store of people empty out becuase obviously they did not want to witness a scene between employees that should be handled away from customers. I can't imagine how much business was lost and future business that was turned away becuase of an incident involving three dollars. 4. Becuase this manager took such a hardheaded approach to handling this situation and at no time supported and showed appreciation for his employee who clearly was frustrated, he allowed a situation to be created where he wanted to paint my brother out as this terrible person who make a scene. Is a person who is trying to get the money that they are owed so they can get home, a terrible person? Everyone would probably have their own opinion on this subject, and every customer who was there seemed to share their views with my brother. It is absolutely disgusting that due to an inexperienced or inept manager, that he would create a situation that was dangerous. Some customers told my brother he was absolutely justified in being upset and should be angrier and that they would do the same. Also some customers told my brother that they would fight him and got verbally aggressive with him if he would not leave. I can't express how much I am torn here, at any time the manager could've given my brother his money and told him leave so that the situation didn't escalate any further, but rather chose to let the situation become even more volatile. 5. He allowed my brother to followed to his car by an angry customer who clearly felt that this was a problem that he could solve. The man would not allow my brother to leave and ended breaking the handle of his car door before finally backing off. It seems important to mention that this customer was a normal human being who after witnessing what was happening in a restaurant, felt it necessary to follow someone to their car and tell them how they felt about it. 6. How could you let this happen over something so small and insignificant. I cannot express how furious I am with this establishment, and after my brother told me his side of it, I merely called the store several hours later to make a complaint verbally. I told the manager at the time, Devin, a girl who clearly already knew the story. 7. All I wanted was information on the manager's name and what if anyting they were going to do about getting my brother paid. I maybe spoke for about a minute, very politely, and she told me to hang on a sec, which I said sure. She then proceeded to hang up on me. When I called back several times, it appeared my call was screened. Absolutely unprofffessional and the only word that seems appropriate is childish. I don't know if Devin is super best friends with the manager working during the day or not, but when a customer calls a restaurant with a complaint, a manager shoud reassure the customer that the problem is being handled and apolgize and take responsibility even if you had nothing to do with it. I feel that dumping the customer complaint in the trash is the same as saying we don't care what you think of us. So, i made a a complaint with corporate JImmy Johns but I felt it necessary to highlight everything that has happened to prevent future customers from visiting this location, and prospective employees from applying there. It seems clear that a bunch of unprofessional children who were promoted "freaky fast" to their positions can not run a restaurant. read more

If this location is representative of all Jimmy John's, I would never eat there again. Delivery is unreliable and a nightmare. They don't deliver when they say they will and often the order is wrong. Today we had an occasion to provide lunch for our staff. The order arrived 45 minutes late, no condiments and not even close enough chips for an order of this size. Who delivers sandwiches with no condiments. Don't make excuses of being short staffed for lousy service. A heads up on the front end is better than a bad review on the other. Honestly. Shape up! Clearly this is not the first complaint given these other reviews. read more

If you would pay as much attention to your customers as you did screwing around with your coworkers, you wouldn't forget to give the customer their sandwich! Very disappointed. The Jimmy Johns in downtown Phoenix had faster service on SuperBowl weekend than this location did on a slow Tuesday! Very, very, VERY disappointed! read more

I love this sandwich franchise especially this location. Their app is awesome and I live down the road. The delivery guys are always really friendly and my food comes really fast. I've dined in and I had NO problems as well. I love this spot. Try the beach club or porker read more

Went in to order for a party and it seems that Bobbie the assistant manager really didn't know how or what to do... I left feeling yucky so I called back the next day to the general manager first off when someone asks are you the manager it would be really nice for you to introduce yourself in a professional manner and even maybe attempt to turn down your blaring music in the background to maybe help me out also maybe ask me why I was cancelling my order maybe try to remedy the situation maybe just maybe try to keep my business but no she was rude and short and didn't care at all that my order was cancelled.... Honestly if she showed a ounce of concern I would continued with my order won't be going back to this location sorry. read more

Any other sandwich shop is "freaky fast" compared to this Jimmy John's. I ordered two subs to go, the only special request I made was "add jalapeños" to one sandwich. There were only two people ahead of me line, and after waiting 5 minutes, I was informed they needed to make a new batch of tuna (why wouldn't they have a batch on hand, or have made a new batch before they completely ran out?!?). It took at least another 15 minutes to make the tuna. I left the shop highly stressed, because I was now running late. I became even more frustrated when my husband opened his sandwich and had NO jalapeños and NO lettuce (which should automatically come on the sandwich). I like Jimmy John's, but won't be going back to this location. read more

Chose to order JJ delivery for lunch in the park with the kids. Order went in before noon, it's 1:40 and no JJ. Manager says new driver... read more

Ordered a party platter, website said it would be ready for pickup "as soon as possible". 15 minutes later, a lone and miserable looking employee tells me "Yea, I'm about to start that." No other employees. Not a single customer in sight but I guess they are busy with deliver orders? Bad service, misleading website, inconsistent food. Too many better options to deal with this mess. read more

This is hands down the worst Jimmy John's I have ever been to (and I've lived all over the US frequenting Jimmy John's all over the country). I've always loved this chain to get a quick sub, but this place has failed 3 times in the past month. I was in Desert Ridge a month ago, and wanted to grab a quick bite so I stopped in. They told me they had no bread left (this was around 1pm on a weekend!), so I left. Last weekend I stopped in again on a Sunday afternoon, and ordered a turkey sub. Once I paid they let me know it would be about a 10 minute wait while they cut the turkey (not the fast sub I was hoping for but I waited), and while I waited a bunch of people came in to order. 25 minutes later I got my sub. I just went in today (give them one more chance), and as I approached the cashier, she started yelling at her cash register and told me it was "stupid" and not working...pretty professional. I ordered my sandwich (pretty much standard from the menu) and when they handed it to me they said it had Dijon on it. I let them know I didn't ask for Dijon, so they took it back, didn't remake it, and handed to me in about 15 seconds. I asked how they remade it that quick and the girl said "I just removed it". It was the worst tasting sub I've eaten at a Jimmy Johns (not sure what they did), and I will definitely never stop there again. Three strikes you're out Jimmy John's! read more

I used to eat at the original Jimmy John's in Charleston IL. Jimmy John's is probably not my favorite sub sandwich...but it is a very good sandwich. The thing that they are great at is delivery. Fast and cheap!!! read more

I wanted to like this place, I really did. Spent $24 on three regular size turkey subs with bacon (extra $1.50 each sandwich for the bacon). No drinks or anything, just the subs! They might be longer than a 6" elsewhere, but they are practically half the width! I really couldn't taste any turkey (not much on there), just bacon, lettuce, tomato and mayo. The restaurant was clean enough, but smelled bad. Not sure why... Won't be back, sorry! read more

I keep trying to give this place a chance but I think I'm done. As I type I have been waiting 40 minutes for my.food, I work across the street. I don't get it. They are always slow, and sometimes my bread is super hard. Jimmy John's is supposed to be quick. I order it on busy work days when I don't have time to get up from my desk. This is absurd. read more

My boyfriend and went there to eat there and the lady at the register got pissed off at us becuse we said the name wrong and then we were waiting to get our food and we were watching them and the lady yells at a guy, lettuce and he throws it to her, right in fount of us and then we ask for our bag and the guy said oh is over there. This is the worst place ever. The people don't care About you or the food and they just do what they want. Disrespectful! read more

Been to many Jimmy Johns all over the Valley. Normally a Jimmy Johns you can get your food done by the time you finish paying. This is the absolute worst one! Employees are slow and store is understaffed. I was the only one there and it took 20 minutes to make 2 subs! read more

Good service and friendly staff. Not a long wait. Perfect for sneaking into the nearby theater!

They don't even deserve one star! I ordered lunch to be delivered (sandwiches, pickles, and chips) for four coworkers . The sandwiches were the only items delivered. When I called I was told it would be 30 minutes to get the rest of my order to me! Ridiculous! Lunch is over at that point! Totally ruined our lunch and my desire to ever have Jimmy Johns again!! read more