Walked into LOUD horrible, annoying rap music! The young man at the register was not helpful and bouncing to the horrible music. Elevator music would be preferable. Then maybe he could focus on his work. He didn't even look like he wanted to be working, no smile, not customer service oriented!! The young lady that made our sandwiches seemed a lot nicer! NOT A PLACE TO SIT AND ENJOY YOUR SANDWICH! read more

The overall rating for this location says it all. Consistently terrible execution of straightforward orders.

Been here 25 minutes. 4 people behind us served first. Only 3 people working! Absolutely avoid this location if you only have a 45 minute lunch! read more

This is the third time I've made an order from this location and it was either wrong or I didn't get it at all. 30 minutes when I am a mile down the road is absurd. No one wants to hear how you have one driver and one person in store. I am sorry for the supply and demand issue but take down your ability to order online if that is the case. It's frixkin Jimmy John's how are you having difficulty finding drivers?? Isn't that part of the whole business model 'freaky fast?' I called after 30 minutes and the sandwich hadn't even been made yet! I appreciate the apology but a phone call to let the customer know would have been more appropriate when you KNOW it's going to be close to an hour. Don't you think? I would have been more understanding. Instead, you'll no longer get my business. Judging by the rest of the reviews. Maybe these owners should sell to someone who will put in better management?? read more

Honestly I'm just convinced you guys have the nicest people in Papillon working there! Food is great and everyone is always so friendly!

ordered on Tuesday screwed up entire order of a whole two sandwiches. got a 20$ credit so we thought Friday let's use our credit. ordered slims and they put the works on it. bunch of morons work there. they offered another credit I told them take their credit and stick it where the sun don't shine I'm done with jj Papillion and all locations. never again will I spend a dime their. eat anywhere but Jimmy John's read more

Not only is this place insanely slow for delivery (an hour +) but our sandwiches were so 'light' on everything. My husband ordered the vito and it literally had 2 slices of meat on the whole sandwich and a sprinkle of lettuce.... after calling the store, they explained that they had a meat shortage... seriously? Don't sell the sandwich if you don't have the ingredients to make it... we literally paid $18 for 2 sandwiches that had 1% of meat on them combined... do yourself a favor and skip this place!!! read more

Jimmy John's - The Vito ..... what a joke!!! Order if you like the bread because their is not much on this sandwich - Sandwiches Near Me - Papillion, Nebraska

I just ordered food and walked in and no one said a word to me. I was really early so I knew I had to wait a little. They put me sandwiches on the counter but never asked my name to see if the order was mine! The servers were all talking about soccer! The manager did hand me tops for my drink. Once home my sub was completely incorrect. Will not be back! read more

Wow, how many times can JJ screw up my sandwich. I ordered a sandwich for delivery with no lettuce, they screwed it up. I called and they apologized and sent me 2 free sandwich cards. The free sandwich cards are not valid for delivery so I used the drive thru and ordered a #9. I drove back to my office and what I received was a roast beef. I then drove back to JJ and went inside. They said oh, did you get a roast beef and was supposed to have the Italian Night Out? So that was 2 more free sandwich coupons I got. Now about 2 weeks later I drive thru and what do you know, lettuce on my sandwich when I request no lettuce. I also requested extra onions and there are 3 measly rings of onion. You don't care about getting things right, I'm not coming back. read more

Jimmy John's - This was supposed to be no lettuce, extra onion. NOT!! - Sandwiches Near Me - Papillion, Nebraska

the service was not very great and they got all of the orders messed up and added on a bunch of ingredients we didn't get along with forgetting to put stuff on that we ordered, the atmosphere was really great but not the service. read more

Good sandwiches, reasonably priced in freaky fast time. Went in for lunch, quickly greeted and my sandwich was almost complete even before I finished paying. Sandwich itself was tasty. A good place for a quick bite. Oh, and the drivers who were delivering orders...were really hustling. They were literally running in the door to get the next order. You don't see that very often. read more

Embarrassing poor service. Unhelpful zombie like employees who can't even say hi or help you. The reviews scream poor ownership and worse management. Bad sandwiches, services etc. the manager should be fired then the employees. Wow. read more

Worst tuna sandwich ever! So little tuna it tasted like a lettuce sandwich , I had to put franks hot sauce in it to give some kind ....any kind of flavor. If your down to the last bit of tuna your better off telling me your out and I will get something else read more

I've been to this location since it's near to where I live. Needless to say, I will no longer be giving them my business. A worker with long hair was incredibly rude to me. He went as far as raising his voice and throwing his hands in the air when he got my order wrong. My husband drove here after I got home and told him what happened, went in and talked to someone else and was told he would be contacted by a general manager. As he was raising his voice at me with my kids in the car I asked, "this is how you treat customers?" WORST CUSTOMER SERVICE EVER! read more

Good folks serving great sandwiches in record time. Been here several times and have not had a bad experience. Their bread is really good. Obviously well managed. Good location. read more

For almost $12 for a meal I expect a better sandwich than this. If it was listed with the main ingredient first I wouldn't be so disappointed. However, it's on the menu as a turkey and bacon sandwich, not a lettuce, turkey and bacon. read more

Jimmy John's - a hand holding a sandwich - Sandwiches Near Me - Papillion, Nebraska

So incredibly slow both in the drive thru and delivery. I've ordered delivery two times from this location and both were an hour+. Don't hang your hat on being fast if you're not. read more

When I walked in I was greeted right away, friendly enough place. The gentleman taking my order couldn't hardly hear me over the employees talking and the music so he misheard my order and had I have it corrected. Went to the pick up side for my sandwich and noticed the gentleman behind me that ordered after me picked up his sandwich first and physically left the building. I waited another minute or two for mine, at this point the guy walks back into the store with MY sandwich that he had taken by mistake and gave it to an employee. The employee then brought it to me and said here's yours sorry about the wait. I asked the employee if it had been opened (which it clearly had as the sticker was pulled away from the wrapped and it wasn't wrapped tightly) and the employee said no and then quickly walked away. I think anyone would have expected them to give me a new sandwich instead of the one a random customer left the store with, opened and then brought back. Also they put onions on it, I ordered a #2 which doesn't have onion on it. Sad to say the only reason I go here is because its right across the street from my work, if I had better options I wouldn't return. Not the first issues I've had with this store. read more

Slow. Unresponsive. Walk right past me waiting for something i ordered. No eye contact. Understaffed. I'd go elsewhere.

Slowest delivery ever! I was willing to forgive the first time but now it has happened twice! It should not take an hour to deliver a sandwich one mile away! Freaky fast my ass!! read more

They literally "forgot" to make my sandwich. Super slow, and I understand it was busy but seriously!

This location is FREAKY SLOW both inside and in the drive-thru. Waited over 15 minutes in the drive-thru for our sandwiches while we were the only ones in line. read more

The 1st time I went there it was great! Service was wonderful and staff tryed real hard and effort really showed. The last 2 times it has been far from good at all. In the drive through, the clerk droped my debit card in the lot and thought it was a big joke. I had to drive foward while people were honking and yell at me and the clerk still thought it was a Joke. When Told I din't think it was funny all I got was " Sorry Dude." Then today while there was nobdy in like at drive through I order a sandwhich and get back to my office. It is no where near what I ordered. It was mixed up and there was hardly anybody in the store. I drove back to the store and asked to speak to the manager and you cleark said he wasn't there, he was in a meeting. I just asked for my $ back, that took 10mim. just to do. Enough is enough!!! This store needs some real help!! Dan read more