The men that work here are ON POINT...we love them!!! Professional, patient, kind, detailed, and respectful! We order delivery to my job and pick up. Today I picked up our catering order and received the same treatment. They are definitely consistent and it's appreciated! Food is fresh and delish!! Not heavy but filling! The ambience is nice and semi-quiet. Very clean establishment!! 1/27/26 read more

Jimmy John's - Outside - drive thru! - Sandwiches Near Me - Norfolk, Virginia

I've always loved Jimmy John's. This location is in a great spot. The store is clean and a nice size to sit down and have lunch in. Service is Jimmy John's lighting fast! Bread, meat and vegetables are always fresh. I like that the bread is not really thick. The cookies are always a hit! read more

I was recently hospitalized at Sentara Heart Hospital and wanted to provide lunch for the incredible staff. I started on Jimmy John's app, but it said for large orders or catering call store. I called the one I thought closest to the hospital. They referred me to this store. Wow!! I worked Kendall, a real live person. The pizza delivery the night before through Door Dash was a "dishaster" How refreshing to work with Kendall and get exactly what I wanted for the staff. She also carefully instructed her delivery staff to make certain this got to the correct hospital (have you seen the Sentara complex in Norfolk?). The lunch driver waited for 13 minutes for me to answer his initial text. My son and husband met him downstairs and delivered food to staff. I asked for a repeat order to be delivered at 8:30 pm for the night shift. It gets a bit difficult here because the front doors are closed at this time. Driver said he left bags outside door. Staff went to collect. Unable to find order. I text driver to please come back, pick up order whereever he left it, and hand it to staff at Heart Hospital. He did it!! A few days later I get transferred to a new unit. A call to Kendall, duplicate deliveries at 11:00am and 8:00 pm (she had the previous orders quickly available- so that was a snap). 11 am delivery went off without a hitch. 8 pm delivery again challenging, but the driver made it happen! Thank you Kendall, store staff and drivers at this Jimmy John's for making it such a pleasant experience while I was hospital bound!!!!!! read more

I got a sub combo sandwich that was really small. I added pasta, pasta was smacking good! Combo came with a drink $9 read more

You can definitely see why they're low on stars. I've coke here quite a few times after a workout and I always ask myself why do I stop here. You can tell the people don't want to be there. There were two people making my sandwich and one was literally throwing the cheese and missing my sandwich and had to pick it up and try again. Definitely not worth the price at this location. If you're craving Jimmy Johns try another location. read more

I don't see the hype of Jimmy John's. I've had their sandwiches a few times over the last few months and I wasn't impressed with any of my experiences. I think my biggest gripe is that they don't toast their subs, nor do they even offer that as an option. In a market, where versatility is vital to success, they seem to just wanna keep it painfully simple. Another complaint I have is that they don't offer salads or soups on their menu. There's better options for great sub sandwiches out there! read more

This place must has improved a lot. Place is clean and neat. Elizabeth is fast and friendly. I eat lunch here at least once a week.

Very slow, the employees stand around like they don't know what to do. I waited 3 mins with no one else in front of me, with an employee standing there doing nothing for 3 mins. This seems like a management issue. Won't go again. read more

Order was messed up twice in a row, went back a third time and brought this up. Tall guy in a red sweatshirt was very passive aggressive and told us it was our fault LOL. On the way out told us again very passive aggressively that our food was in the bag. Got home and realized they screwed up the order a third time. We actually drove back and again brought up their incompetence to assemble sandwiches. Not even an apology, just silence. Idiotic crew, but I guess getting competent staff during covid is tough. Won't be going back ever again, peace. PS our orders were not complicated at all, (sub mustard for mayo, still got mayo). read more

Came at 930, says closed at 10, door was locked and 3 dudes in there just staring at me

Worst service ever. I placed an order for catering for 60 subs yesterday and came here to pick it up... got here a little early like around 245 pm and they were still working on it. Then after 30 min they said they were out of bread and had to go to another store to get it. Then I asked if I can get a refund for the other 30 and then I heard one of the staff members (a young girl) say "so we did all this for nothing" (as if I couldn't hear her) so I said well don't be mad at me because I was suppose to be picking this up at 3pm and it's now almost 45min later. The one guy who went to get the bread at the other store called and said the other Jimmy John's was closed. My party starts at 4pm and I'm still waiting at this place at 3:45pm. This is unacceptable. Lastly the one lady "in charge" said she would refund me for my 60 subs and gave me the 30 subs that were done. So I said well what about the other box that had subs in it..can I get those since I originally paid for 60 and the one young girl behind the counter said to her coworkers "wow and she got a refund." Not to mention she was cursing the whole time behind the count the counter. VERY UNPROFESSIONAL. So of course I had a word to say to her and she wanted to tell me she "wasn't talking to me and don't get loud at her" as if I'm gonna ignore her talking crap behind the counter ABOUT ME. Like chick why should I allow y'all to throw out my subs that I paid for originally just cuz yall ain't have enough bread to finish the box. No, I wanted 60 subs so ima get what I ordered. If she was so mad about me getting a refund she could have said something to the "charge person" privately. Regardless... I waited over an hour for an order I placed 24hr's in advance. The staff at this location is a hot mess. read more

Got #7, tasted delicious with right amount of spiciness from the pickled jalapeño. Quick service too.

Jimmy just opened up across the street from my apartment and I wouldn't be "sinfully delicious" if I didn't review this first (ok... that didn't make much sense, but go with me here). They opened on Tuesday so they have had a few days to get things in order! I didn't know what to expect when I went in. Everywhere you turn, there are signs with "gourmet sandwiches" and "we deliver" and "we cater". Well, supposedly (according to Jimmy John himself on the pamphlets you'll find) these aren't gourmet by definition but just taste better than your average sandwich. Yes, you can go in and sit down. I really like how they did the inside of the restaurant. (pictures coming soon!) Their menu is pretty standard. There aren't very many "special" sandwiches that are, say, unique to Jimmy John's besides his Gargantuan sandwich (which simply is big). Their menu isn't all that extensive, but from what I could tell while ordering, their sandwiches are individually packed full of meet/veggies. They have your tuna, turkey, veggie, BLT, Italian sandwiches. They also have a low carb lettuce wrap as well. You may also order sandwiches without all the veggies (only meat!). I will add to this as I dig into my sandwich to tell you what I think about the food itself. They appear to be doing a "five guys" style place for sandwiches: ie Few items on the menu but make those few items things you won't forget. I anticipate this Italian sub I have in my hand to be something different and special. More on that to come! read more

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Had the turkey and cheese delivered to my office today. This definitely hit the spot! I will be ordering this again in the future. Fast, quick and simple. Can't beat that when you have a hectic day and no time to leave the office. read more

Jimmy John's - Sandwiches Near Me - Norfolk, Virginia

Cousin took me to Jimmy John's after my flight got canceled due to Hurrican Sandy. I had never gone but heard about it due to WWE wrestler Brock Lesnar having the logo on the back of his t-shirts. With a Subway directly across the street, I asked my cousin what the difference between the two sandwich spots were? She said that JJ's was considered "gourmet." Ok...well I went ahead and ordered the Italian sandwich to try it out. Sandwich was good, and had good flavor. The ingredients were fresh, which are always one of the top priorities. I thought the sandwich was good, but not great. Not a bad experience though. They don't have many of these in California (Fresno being the closest to So Cal) so I definitely was happy to have tried it. read more

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Everyone working here was so sweet & almost excited I was there (or so I felt, which I think is great customer service). It was only my second time eating Jimmy John's, so I was inexperienced with how to order and also somewhat slow in ordering. The cashier was pretty patient with me, but I was the only customer in there at that time. I crave their sandwiches sometimes- they are so good!! read more

1st - I LOATHE giving poor reviews. Quite frankly with National franchise restaurants my bar is not even set very high but every other Jimmy John's I've been to has met a certain standard of both service and tastiness. This location met neither. Came here during later lunch hour after a vet visit next door for a simple single giant sub takeout order. I was greeted by someone seemingly manager like after a minute who started taking my order and then another worker came up to the same register, manager guy moved over to the other register but then I realized he was talking to someone else. They both seemed like they didn't know WTH they were doing as I stood there in the midst of placing my very uncomplicated order. After a minute, I asked who/if I should be giving my order to and it ended up being the newer guy to the first register. He was very quiet so he asked me questions so lowly I couldn't even decipher what he was saying. Then I fumbled to pay for my meal without being explicitly told to do so. My sandwich was made in efficient time but the female who called my order out was also as seemingly disengaged as the others. I even thanked her with no response. Unfortunately - while the sub tasted good though a little too extra oily - both my guy and I ended up with awful stomach cramps for a remainder of the day. To be clear, we both shared a "giant" sub and each only ate one half at the time. While we saved the other half it ended up in the trash after we were both ill. I love Jimmy John's but I will never go to this location again. Also - I understand some people are awkward socially but for a whole store that is dealing with the public - that's simply not going to work. read more

Its a Jimmy John's. If you don't know what that is let me explain. Its a place where you can order a sub of your choosing and it will be done before you are done paying. That's really the jist. They have French bread and whole wheat. Personally if I'm going to get 'fast food' I'm just gonna go white anyway because I love eating unhealthy outside my house. The staff was friendly which is always nice when going to a new place. They were there ready to answer any question I had. They even offered suggestions (which I will put in the tip section) on what to order or how to cut something for the kids. 4 stars instead of 5 because it's a chain restaurant. Nothing original but still very good. read more

Jimmy John's - My very messy "Chuck Norris Jr." - Sandwiches Near Me - Norfolk, Virginia

This place should have its franchise revoked. My family ate here twice. The first time my roast beef was frozen with no-kidding icy hard chunks of meat in it. When I told the staff, there were "well.. um..." No apologies. For some nostalgic reason my wife came back got a sandwich and a 24 hour bug from eating here. It started after dinner and went through the grisly night. read more

Some people are not fans of the cold cut sub, but I am. Heads up - they do not toast sandwiches here! LOL During one visit - I saw a man literally storm out in outrage over this! DELICIOUS! Their sandwiches are so good. Fresh bread, meats and veggies - you can't go wrong. I go here at least once a week if not more. They are super fast. I love ordering ahead online and picking up. Either way I'm usually in and out in no more than 5 minutes. I love the Vito and their BBQ chips are really yummy. read more

I dream of the day I can get an Italian sub, ask for no oil, and no oregano, and the sub does not arrive with it. Today was not that day. Took one bite of the $8 sandwich, got sick, and trashed it read more

Got the totally turkey unwich last night. Specifically said no hot peppers. Receipt does not say add hot peppers..so they shouldn't of been in food. I didn't realize it until too late. One bite=blisters and mouth burning/pain (12+hours later)= can't eat or drink because it hurts. Thanks! Did get a call from the owner checking on me, gave me some credit($25). Said they will talk about and make sure prep ppl more vigilant...that was nice...still can't eat or drink though... read more

Always extremely fast, friendly service at this JJ's on 21st. However today one of their employees, who was likely off shift, as he was holding a sandwich and just meandered around the store talking on a phone with his JJ shirt on... Not really working -- but cleaning some detritus off empty tables; not really eating -- maybe waiting for someone to pick him up. I am not usually offended by the way people dress nowadays, but this (off duty) employee had his pants beltline around his thighs and his underwear were in full view for all to see, sweaty asscrack line and all, having just finished with the lunch rush, I reckon? I ignored this as bad form, as he wasn't working right? He's just a customer now right? Regardless that he's wearing the t-shirt. So then as he continued to joke and carouse with his workmates, he sullenly pulled his shirt up so any diners present could also see his awesomely hairy abs too. That was enough, a half-dressed man for lunch was not what I ordered with my extremely fast, friendly service at JJ's on 21st. read more

Exceptional customer service!!! The man working the register was kind, polite and helpful as can be. Absolutely wonderful employee. My sandwich was prepared correctly and finished before I completed payment. Fast is an understatement. Wonderful Jimmy John's location! read more

This was the worst experience I've had in a long time. I'm the only customer with three people behind the counter. I wanted a turkey sandwich with tomatoes only on one half and mayo only on one half - I was told they couldn't do that. Then I asked for pickles that come with the sandwich on the side - they said they couldn't do that. I wanted a cup of water to go and they said that's usually for eat-in customers so they couldn't provide a lid to go or put it in a bigger cup that has lids. I also ordered another sub and two drinks but that didn't matter. I will never go to Jimmy Johns again- Jersey Mike's would have never treated me that way and they slice the meat fresh instead of having it pre sliced like this place. read more

Visited Jimmy John's on 21st street in Norfolk and ordered a #1 and #3 on French bread. The order was read back to me by the cashier and also by the young lady who PREPARED my food. When I got home, it was not what I ordered or what they both repeated. How does this happen? Guess the ONLY answer is my kind isn't welcomed. I wouldn't eat their food if they paid me. read more

Solid choice for a quick gluten free lunch. The employees always greet you quickly as soon as you open the door. The people making the sandwiches are indeed freaky fast; you can see the sandwich makers listening to your order and making it while the cashier rings you up. I can be in and out of there in about 2 minutes. I have gone at all times of the day and never had to wait very long. Navigating the parking lot takes longer than actually getting the sandwich. Apparently, patrons for the Five Guys and Subway across the street are not allowed to park in the (extremely small) lot facing it and there is always a security guard making sure you are actually visiting one of the shops (like Jimmy Johns) in the shopping center. I usually get an italian un-wich (lettuce wrap) with no cheese and double meat. I consider this an indulgence, so I rarely go there unless I am in a terrible hurry. The tomato and mayo on it are delicious. I've also tried the tuna salad un-wich. It is also very tasty. On at least two occasions (two different locations), their credit card machine wasn't working and they weren't quick to let us know that it would take 15 minutes to process the transaction. We were actually charged twice when that happened (they swiped the card twice), but the charge was immediately removed when we called. I'm guessing these are isolated incidents. read more

I will never be going here again From the beginning I had an issue just from PARKING. The parking lot has some unauthorized "security guard" walking around to check where people are shopping. So I parked and he came walking up to me asking where I was going. I told him Jimmy Johns and he didnt believe me. He kept harrassing me and followed me from my car to jimmy johns! I mean seriously?!?!?! I finally went inside and then had to deal with the staff who seemed miserable. It was dirty and looked like it hadnt even been cleaned. When I got out of the store the "security guard" was still waiting for me and pretty much escorted me to my car to make sure I didnt plan on shopping outside of the shopping center. I felt extremely uncomfortable and asked for his name which he refused to give me. I called the police and reported him for harrassment and learned that I wasnt the first person to complain. Stay away from this shopping center there are plenty of other places that keep you from dealing with this unprofessionalism read more

I would say this place has undergone a change in either staff or management from the previous reviews. My order was freakishly fast, accurate and delivered with a smile by a collective of polite yet friendly fast food fabricators. Marcus even made sure I knew there was free WiFi. read more

If these guys were any quicker in delivery it'd be criminal. Always fresh, always nice and always good. This location is near my place of work which makes it convenient when you're unable to get away from the office. The Turkey Tom is my favorite sandwich but the Italian is also very good. If you request to add or change any sandwich -- they do it, with accuracy. read more

Not liking this place.....they pre made my favorite vegetarian dishe sitting on the counter for who know how long: the bread was mooshy with very little inside...you get nothing for the money. Subway gives you a much bigger sandwich loaded with vegetables....toasted and fresh for less money. Not returning. read more

JJs is my jam! Why? Because its fast! Subs are pretty good for not being toasted. Plus they offer something I cannot seem to find often in other sub shops, capicola (in their Vito). Also, their veggie sub is fantastic! Loaded with mayo though so watch out calories! This location is typically clean with a security guard always walking about in within the shopping center. Nothing super grand here, just quick good food for a relatively cheap price. Staff is always friendly and are quick to get you in and out of the store in record time. read more

In the past, JJ's has been one of my favorite sandwich places. I have been a sucker for the Turkey Tom for YEARS...until today. I don't even think I can fault anyone who made it. The sandwich looked smaller than I remember, and when I unwrapped it, it honestly just looked like a piece of bread. Yup. And that's pretty much what it tasted like too--a slice of turkey, a little mayo, a sprinkle of lettuce and some tiny, sorry tomato slices on some bread. I also ordered an oatmeal raisin cookie. The cookie was dry and literally crumbled in my hands when I took it out of the wrapper. For $7.50, I expected better. Way, way better, at least from my Jimmy. Smh. I could have crossed the street and at least gotten stuff on my bread at Subway. I'm not thinking I'll be back....at least not for a long, long time. read more

This was my second time trying this place ( two different locations ) and I can honestly say I don't like the food. The bread is way to hard and the sandwich was dry even with added mustard. I won't be going back. I gave it two stars because they did make my order really fast. Might have been because their 10 employees at the register. read more

Great sandwiches with easy parking and there's never a wait. They are so fast you'll freak :) This JJ is on par with all the other JJ's I've visited. Good place for a healthy dinner. read more

Fast as it gets. Good and fresh bread. Friendly staff. Still working on the made to order part of this restaurant. Definite potential as a regular for lunch on the go. read more

Quick, boring, blah subs. If that's all you need then this is the place for you. Want your subs toasted? Fat chance, sucka! Cold is the only way they serve it. It just didn't do anything for me. I ordered the Italian night club. Yawn...I ate it but had a lackluster feel as I stuffed my belly with the thing. Don't get me wrong, not horrible at all but just blah. I know it's not Subway but just offering to toast the sub would be a definite plus. read more

I never have anything bad to say about Jimmy John's. This one tastes like any other one that I've visited. I still love their cold sandwiches. read more

My family loves this place and we generally dine here a couple times a month. Unfortunately tonight we had to walk out. I order the ham and turkey sub, extra meat. Menu says an extra "load" of meat is $2. Never had a problem before getting extra ham and extra turkey. But tonight they tried to charge me $4, adding a "load" of ham and another of turkey. I was not rude, but pointed out I always do thisn just getting another portion of what they already put on it (I do NOT want 3 portions of meat). They kept saying if I want to pay $2, I have to choose ham or turkey. One girl, I think she wasthe 12 year old in charge, smirked and said "we can't do that." I wasn't going to argue. Another sub place got our business tonight. read more

Only order online here. If you go into the store, the service is pretty terrible. We could order online and get exactly what we want, but each time we go in person, our order isn't what we want. Food is the same as all JJs. read more