The GM and assistant manager at Suncrest Towne Center are very unprofessional and rude. They don't care about customer service at all. All they want is your money. read more

01-19-2023, Okay I had to go back to Jimmy John's.... I'm in love with the Bootlegger Sub fully loaded with peppers, spices & vinegar w oil...this is a great sandwich. Can't wait to go back again!! I just love their food. The service was great! Quality Food products and a great value!! read more

See all

I frequently visit this location and Julien is usually there. He makes an exceptional sandwich. He's always friendly and makes the orders fast! He basically runs the whole shop with a smile on his face! He definitely is a staple in this location and deserves a major pay raise(just saying)! Thanks Julien for the wonderful service and sandwiches! read more

It was nice and quick. But when I unwrapped my sandwich, I had noticed they didn't put any of my add-on vegetables in my sub. She did give me a free side of ranch, but the lack of tomato and cucumber on my sub was too much to look past. Probably won't be coming back. This honestly ruined my day EDIT: that's my bad. The cucumbers were on there under the meat. read more

Slowest ever today, forgot half the food and what we got was soggy. Avoid this place if you want decent food.

I really like Jimmy John's sandwiches but my god it takes at least an hour for a delivery. Everytime I order delivery I have to call after an hour and ask where my food is since they got rid of the tracker on the website. It's just not worth it anymore. read more

The food was great, but the service was very horrible to say the least. I came in with my British friends and they treated them like animals :) read more

I work at a local hospital and ordered 2 subs for delivery at 1123 AM. At 1245, I haven't heard a thing. I try calling the restaurant and they don't answer for about 20 minutes. At 1310, someone finally picks up the phone and informs me that there is only one delivery person and they just arrived at the store. After that, delivery was prompt. So fast you'll freak, more like so slow you'll starve. I ate a hospital pillow just to curb the hunger. read more

Went to Suncrest Town Center to pick up a sandwich on Saturday WVU home football game. Kickoff is at 7:00pm and it is currently 3:00pm. 9 people in store already ordered waiting for food. Approach counter to order and three people behind counter only one person making sandwiches. Place my order for one whole sandwich and guy tells me can't do it. We are out of bread. Out of bread at 3:00pm on game day? Looks like we need a new sandwich coordinator, cause someone obviously did not game plan very well. Lol- read more

Ordered a catering order of 30. Counted when we got home had 27 and noticed the seal was broken.

Here recently, the team has been making sandwiches really fast. You can see them make your sandwich right in front of you. I also use the app which is very easy to use when picking up your food. Delivery does take a bit longer. read more

The service is extremely slow, the delivery takes like 2 1/2 hours. Not worth it. Go to anywhere else, hope they get better or hire more people read more

Jimmy johns is a solid stop for a good sand which you have to be very specific when placing your order maybe even watch them if you can. The cool stop is that they can make your sandwich really fast. The resin they are getting three stars from me is because they did just that and forgot to to put the vinegarette on my sandwich. The sandwich was really good but I was hoping that it had some condiments on it. I will be back at some point and give them a chance to redeem themselves. read more

Same situation as the rest. 2 hours still no food. Ordered at 10:47 and said it was on it way at 11:15. 12:05 rolls around, still no food so I call them. They said they tried to contact me cause they were out of tea. Um no, I haven't received a call, text, email, smoke signal, cans on a string, Morse code, telegraph, nothing. Also why would you put on the app my food was on the way when it wasn't? Then proceeded to ask if I wanted something else to drink and I said No I just want my food. They said alright we're heading out there now with your food. 12:45 rolls around still no food. Called them up and told them to cancel the order and refund my money cause I waited 2 hours and still had no food. They said sure and I got a half hearted sorry from them read more

Order took more than 90 minutes I cancelled order after delivery person called asking if I still wanted the food My CC was charged Refund was requested. Still waiting on refund after calling the store twice and escalating to corporate JJ offices. Poor customer service Very slow food delivery Big disappointment Can not recommend. Use a local place for sandwiches. read more

If I could give a zero this place will get it. We phoned in a delivery order for 5 subs at 1100 to be delivered at 1215. Well, 1215 came and went and no subs. I called and they had no idea if the subs had been made or delivered. I called several times over the next 60 min and was told they had no way to contact the delivery driver and did not know which driver had our food. Finally, I drove to the store. They still did not have the order ready and I had to wait another 15 min. The staff was rude and made excuse after excuse, not once apologizing. We were told over the phone we would get coupons. No coupons. I will never do business at this place again. read more

I placed an online order at 12:03. At 12:47 they still didn't have it ready! "Freaky fast" my butt! Couldn't wait anyone, had them cancel my order and didn't have time to eat anywhere else. Very poor service. read more

This isn't my first order. I've noticed this during the stay at home orders that repeatedly when I come in to pick up my orders that only a couple people are wearing masks. These people are around open food breathing, coughing, handling their phones, handling the kiosk. Even before COVID this restaurant had no consideration for sanitation. Covid is airborne. Have everyone... EVERYONE, wear masks. Close the compartment with all the food when food is not being made so it is not exposed to these fools not earring masks. Change gloves frequently. You touch your damn phone? Change gloves. read more

Very slow. I work less than 1 mile from this place but deliveries are always at least a hour sometime two.

Good and timely service as I ordered via App. Got exactly what I ordered and the crew was young and friendly. It's what I expect from JJ's!

Severely understaffed and freaky slow. Put in pick up orders via Jimmy John app and rarely ready when I arrive to pick up.

It took over an HOUR for them to bring food (one sandwich.....) on a Thursday afternoon. Even after I called I waited over 40 minutes.

Waited over 2 hours for delivery. After the 1st hour I called, they stated my order was heading out on delivery. Another hour in I called back, the girl was extremely rude and hung up on me. I would NOT recommend this location. If you don't have delivery drivers DON'T offer the service! read more

None of the employees ever cover their mouths with their masks. I walked in to pick up food and they were standing together talking, with their masks pulled down to their chin. read more

Do not order from this location. I waited two hours for my order even when I waited and called the first time wondering 40 minutes later where my order was they told me that they were heading to my place. An hour later I called again and proceeded to tell me that the order already went to my address even tho I have the notifications to tell me if it got delivered and I didn't get no notification. They said they would remake it not apologizing or anything for me waiting TWO hours for my meal. Two seconds later the driver shows up with my drink not even filled. Terrible customer service! I was a loyal customer at this location now i will travel out of my way to go to the Downtown location. read more

Tried ordering on line but couldn't, does not give option to pay cash upon delivery. Without using a credit card or gift card you can not complete your order. So no order for me. read more

I am usually happy with my order from Jimmy John's. Today, I was not. I ordered the tuna salad as I always do. There was very little tuna salad on the sandwich and no cheese. The bread was so hard that it was hard to eat. I ended up throwing 1/2 of the sandwich away. It will be awhile before I order again. read more

slow as FRICK. said my order would be here at 3 bruh it's 3:23 rn where is my tuna melt

The first couple of times getting delivery from this can be described as spot on. All of a sudden though, each of the last 5 times I have ordered from here regardless of day or time it has taken an hour minimum. Instead of explain the delay when called the people at the store give off the impression that they are annoyed by the inquiry, and just don't care how ridiculous the wait time really is. I have been to the store in person once in person, and found the staff to be down right dismissive. While JJ's is better than ubway, in my opinion.... I'll be frequenting Subway vs JJ's from here out. read more

Horrible customer service. Evening "manager" is very rude and acts like she doesn't want to be there. Not freaky fast at all either

I used to love the delivery service here because they stood by the "freaky fast" slogan but not any more! If I could give them 0 stars I would! A few months ago I had to cancel my order because they were taking too long to bring my food and today was no different. I ordered my regular order at 11:58 via the app, it took them over 10 minutes to just make the sub, and then over an hour to deliver it! I was a 5 minute drive away from the store and there was no traffic! I called the store 3 times to complain about the wait time, the third time resulting in me canceling my order! After cancelling my order the delivery driver blew up my phone because I guess she was finally there. I let her know that due her being extremely slow, I had canceled the order and she got rude with me! I will never order food from this location again! read more

Love their tuna sandwich! They deliver incredibly fast and always the correct order! Their bread is super soft.. just writing this review is making me crave one of their sandwiches. Their online ordering is awesome as well! Super quick and remembers your previous orders for an even faster checkout. Never takes longer than 25 min to get to you. read more

I used to love this Jimmy Johns. The food is always good, and the service was prompt. I ordered from them several times a week. Sadly, that changed around November/December 2017. Several times in a row it took almost 2 hours for my food to be delivered. I finally complained, and the driver said he would reverse my charge of $17.50, on December 2nd, 2017. I waited for it to clear in my bank and it never happened, so two weeks later I called and spoke with a man who said he was the "General manager". He apologized, said it was an oversight and that he would take care of giving me the $17.50 back for consistent poor service. I was never reimbursed. Sorry, but I don't like being lied to on top of bad service. read more

It's not hard to mess up a sandwich, especially on where you only have to follow directions, but of course they some how managed to do so, Bread is horrible. Asked for extra meat, didn't get that. Ordered it at 7, took over an hour to deliver, it's a 10 minute drive. When I called they lady on the found sounded like she didn't even know there was a to go order to go out. Ridiculous read more

Very disappointed with the portion size. I ordered a #5 Italian sub and they was only 1 thin slice of each meat (3 diff kinds of meat). Also they were very stingy with the Italian dressing. I couldn't even taste it on my sandwich. The bread was good but would have tasted a whole lot better with Italian dressing. The service was quick bc there were so many people working on a weekday afternoon. But I think they just threw my sandwich together fast and didn't care if it was good. They need to take a lesson from Jersey Mike's and put more meat on your sandwich ! Will not be back, def not my idea of a good sub. read more

The ladies working were all very nice. The guy with slightly shaggy hair and ray ban glasses was horribly rude. Never said 1 word to me. When I was done ordering I looked at him and he just gave me a hand motion like "cmon" so I said I was done ordering. Never told me a total or anything so I just took my card and walked over to the girls making the sandwiches. I order from this specific place a lot and this is the only one Ive met that is not nice at all. Very horrible service on his part. Minus the complete ass hole its a great place. read more

Usually they're great but tonight I waited over an hour for my food then when I got it my sandwich was super dry never had such a bad experience with them before this read more

They are NOT freaky fast. Tried to order again and it was over an hour before it was delivered. Tried to give them the benefit of the doubt and ordered different times. Doesn't matter what time of day or evening over an hour. read more

The service I've gotten from Jimmy John's is always good and fast. When getting food for the students at SOM they always get the order right. They are friendly and helpful. They always take good care of us. The students never complain and I never have to wait. They have good management that makes this happen. read more

Bobby @ Jimmy Johns always goes that extra mile for the customer. Thank you Bobby for making Jimmy John's my favorite sandwich shop in the Morgantown area read more