Picked up to go order at window and half our order was not there when we arrived home. Employee offered no solution and we won't be giving them anymore business. Too many sandwich concepts to give them another chance. read more

This is for the Maple Leaf Dr location - I purchased a meal for 2. When I got home they had given us the wrong sandwich. I called the store and they admitted they gave us someone else's sandwich and would refund our money. Today I found they had charged an additional $10.71 to my bank account. I called the store and spoke to an extremely rude "manager" named Logan who said he couldn't return my money. He wouldn't give me his last name or the name of his GM. I'm calling corporate tomorrow and will NEVER eat at Jimmy John's again! Poor service and they stole my money. I shouldn't have to go through the stress of going to corporate to return my money! Plus he hung up on me twice. I had to call another store to get the corporate phone number. read more

I swear I could live on Jimmy John's! My daughter and I both love it. It beats Jersey Mikes for us. I know that's a tough competition. It truly is freaky fast. I can place a mobile order not even 5 mins away and hit the drive thru and it's already ready!!! Plus you can actually eat JJ while driving. At least my version stays together while driving. Better than fast food! Always fast and fresh and a smile at the window! read more

Garbage service and food. Ordered online Wednesday night. Got a wrap and a sandwich, tipped $5 cash. Waited 10 minutes, they got the order wrong and put about a half slice of meat on the wrap. Called to complain but was very nice toward them because things happen. They told me they would refund me for the sandwich. They called me back an hour later and they said the best they could do was give me an $8 credit next time I came in. The sandwich costed $10 initially. Reading, opening a loaf of bread, putting things in that loaf of bread, and then closing the loaf of bread is just harder for some than others I guess. read more

Jimmy John's - Trash Food - Sandwiches Near Me - Lexington, Kentucky

I don't know what's up with the low reviews. Ordering my custom sandwich (turkey avocado special with spicy peppers) was easy and DELICIOUS. I forgot how much a love Jimmy John's. It hit the spot and was really filling. They have great veggie options. I will say I don't enjoy the catering boxes as much because it lacks the veggies that I love. But they're a solid choice and the bread is fantastic! Pro tip: join their rewards program, you get great deals read more

AWFUL SERVICE! Ordered over an hour ago and all she could tell me was that there is only 1 delivery driver out delivering all the orders. No help and extremely expensive! Never again read more

prices are up. almost no meat on the sandwich. last time I'll order from here again. After being a loyal customer for years it's a shame they are screwing the customer to make more money. I could even understand raising prices and still providing enough meat for a meal on a sandwich, but to make it almost no meat and raising prices it's pretty shameful. read more

This location at Mapleleaf has let me down multiple times in regards to their inability to deliver my order. In my last 5 orders they have either forgotten part (drink) of my order or didn't deliver my order at all. The food quality is as expected and the staff seems nice enough when you're in the store, but I will never place another delivery order ever again. read more

Slow, careless service from employees that seem to act like today is their first day on planet earth. Avoid if at all possible.

Definitely the place to go if you are drunk and desperate for so Ergo g to be at and eat too drunk to drive to get it. read more

I've always enjoyed Jimmy John's as their food is much higher quality than the average sandwich shop. With the quarantine going on, I decided to give their delivery service a try and as usual, they were lightning fast! I placed my order online, checking the box for "leave outside" and commented for them to leave it on a cooler outside my front door. In less than 10 minutes, my doorbell rang and I was set for dinner! And this type of speed isn't rare, it's the rule! Try the ham and cheese, extra ham, extra cheese! And to Jimmy John's: Bring back the Frenchie!! read more

i ordered from them food was fine. 24 hours later someone decided to go on my check and add themselves a $4 tip without me authorizing it, and without contacting me. i won't be back the food honestly wasn't good, customer service wasn't good and they tried to steal from me. don't recommend this location at all a bunch of kids trying to be adults ripping people off and not caring at all. if you could've heard some of the phone calls of me just trying to get a explanation from them you'd be shocked. read more

placed an online order, was told my order would be ready by 5:36. got there was told it wasn't ready so went to set. They had one girl working in the back and 3 up front. girl in the back was the only one placing online orders. waited over 30 min for a pickup order read more

While Jimmy John's may not be the cheapest sub, nor do you get the biggest sub for the buck, it certainly hits the spot if you need the food quick and guaranteed satisfaction with every bite. Every Jimmy John's sandwiches are tasty. I've tried nearly all of them. My favorite is the ultimate porker and the beach club with peppers. I just wish it was a tad cheaper and more filling. This store location can take orders on-line, has a drive thru window and offers free wi-fi. read more

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Delivery times In the evenings take forever. My last two orders to close to an hour. Plus, they left my chips. Ugh.

I am writing this review to tell about my latest experience, I never had a problem with the staff of Jimmy Johns except today, I ordered a sandwich and I was going to claim my reward online which was a free sandwich and I couldn't so I called and the guy who answered said there is a problem talk with my manager and the manager was very rude if you go to this location avoid him like the plague because he has a terrible attitude. read more

Mediocre at best. Forget about asking them to cut it in half. Kid literally lied and said he did. Get home NO! This happens every single time. So much I won't go back. Especially when they lie and say they did. Subway gives you more meat. read more

This was my first time in this Jimmy Johns, and I am not sure why but my reloaded gift card was coming up invalid or not activated, though when I pulled up the balance on the website it had a balance. Britany was able to get me taken care of in the most professional way possible and resolve the issue I was experiencing, she took ownership! I also witnessed another small issue another customer was experiencing and I saw I believe one of the managers absolutely wanted to go above and beyond to make the situation correct, even though these issues could have stemmed outside of their store. I will choose this location in the future if in the area. read more

Not worth the money and very inconsiderate employee manager. I will take my business to Jersey Mike's from now on. Much bigger sandwiches for the same price and everyone there is respectful and knows that the customer is alway right. read more

Not particularly friendly, but they were probably the fastest Jimmy John's I've ever been to. I walked in and about two minutes later I walked out with two quality sandwiches made to order. I also appreciated not having to explain what an unwich was. Also, this location has a drive-thru. This was not expected, but apparently they make it work. Also, definitely one of the smaller locations. read more

Worst experience at a restaurant of this type, i know JJ has salads but not this one. Nope, lettuce wrap which turned out to be a wad of lettuce with turkey, they don't have olives or banana peppers. Waited for it in this little tiny space by the drink machine. When it was done, they threw it at me and said "there's the bag". I won't be back. read more

I absolutely love their Bootlegger Club. It's a Turkey & Roast Beef Sandwich on a French Bread Footlong. Their service is truly freaky fast. Made fresh to order right in front of you, and with a good delivery time as well. read more

This place sucks in consistency and customer service! They now close at 10:00 pm I guess. Not only do they rarely ever make your food correct when you order it but I guess you have less time now to get a messed up sub! Waited in line to get a sub they other night only to tell me when I pulled up to the speaker at 10:02 that they were closed no matter the 5 minutes I sat behind the vehicle that was in front of me and the 3 minutes they just didn't say anything hoping I would go away. Then they said they were closed. I was like you're open until 11:00 pm and they said not anymore we close at 10:00. I was more than pissed that they let me set outside for 3 minutes after the other car who got their order leave without waiting on me. #iwishthisplacedidntsuck read more

Sandwich came out quick just as you would expect. I had the Vito and they didn't mess it up. Everything was fine and the restaurant was clean. The employees seemed to be having a good time. read more

Incredibly disappointed - this particular jimmy johns has been my go-to lunch spot for a while now. It's close to my work and always quick and friendly service. Today that all changed and I will NEVER be going back. I got almost all the way through my sandwich and found an intact beetle. I have never been more sick in my life..mortified. I called and told the manager and he offered a $15 credit but it's safe to say I will NOT be back to claim it. read more

Jimmy John's - a piece of lettuce with a bite taken out of it - Sandwiches Near Me - Lexington, Kentucky

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We order from this store at least 1-2 times per week. My husband ALWAYS orders the gargantuan. This time, we had to wait 30+ minutes for the order to arrive and then it came drowned in sauce. There was so much oil and vinegar on the sandwich that the paper was see through. Upon calling the store to request a new sandwich, the worker argued with us about how they made it and told us it was our fault and to order light sauce next time. They did replace the sandwich but the worker on the phone kept saying "you have to give the other sandwich back" (which we planned to do anyway since he kept saying it's supposed to come like that) And to top it off, he blamed the mistake on the OWNER OF THE STORE. read more

I mainly love the employees because they're non-judgemental, caring, charismatic, and VERY helpful! There are flaws, but this is still my FAVORITE Jimmy John's in Lexington. Sometimes, the bread will just be a bit too hard for my comfort zone, but I just love the food! read more

Why anyone would keep going to the place is beyond me. First time is okay. Second, third, etc. disasters. All you're getting is a lettuce sandwich. They hire the laziest, incompetent people ever. They keep you on hold forever, then switch you from person to person like it's some kind of joke. Then then tell you to call the General Manager. Who trains these people. Must be nice to have a job no matter how incompetent you are. read more

This is more or less with corporate; however, Jimmy John's really needs to update their website. Today is Customer Appreciation Day and I was looking up a sub that I wanted to get. The problem relates to the toppings listed and are mismatched in two different areas. Take, for instance, the Totally Tuna. When you click on the menu tab, it describes it as coming with "fresh housemade tuna, mixed with celery, onions & our tasty sauce (I am not the FDA, so I am not going to inquire on what that may be), then topped with cucumber, lettuce, and tomato." Great right? But when you click on the actual sandwich, it lists "Tuna, cucumber, lettuce & tomato." Then you have sandwiches where both descriptions match; however, when you click on the sandwich, it shows another topping. In this case, with the Turkey Tom, you see all the toppings and then they say "pictured with sprouts, optional and can be added by request" Can we just have all the possible toppings listed? read more

This is the second time this particular Jimmy John's has not delivered my food in a timely fashion. The first time, they missed my entire lunch break and I had to go hungry. They said they would refund me and they didn't. I just ordered again today and it was over an hour later until I just called to void the order. They actually refunded me this time. But again, I missed my entire lunch period. Guess it's hunger again. Thanks Jimmy John's! read more

Great sandwiches when you eat in, but if you want delivery you will pay almost $2 extra per sandwich. And none of that goes towards tip for the driver. That's right $10 delivery charge for 5 sandwiches. Great sandwiches, not worth the highest delivery charge in Lexington. Tip: there is a service in Lexington that will pick up and deliver any food you want for $4. You can do the math. read more

Jimmy johns is great. Food is great and it is extremely fast. Haven't had any issues with any staff, all the employees I've encountered are nice and friendly. read more

Not a fan of this place at all. Not only were they rude when I called to check to see where my order was at. It only took them an hour and a half to deliver!!! So much for freaky fast. I did order online, and I drove to pick it up. Once again was read it but I'm not so friendly people. Won't spend anymore money at this place. read more

Great location! The delivery guys are always friendly and super fast! I wasn't expecting my sandwich to be delivered so quick i had thought a stranger was knocking on my door. #impressed. The sandwiches i get from this location are always fresh quality. One thing, not so much of a complaint but a suggestion to having a softer Italian bread read more

I received great customer service tonight! Even a vegetarian or vegan can grab a sandwich here.

I'm a HUGE fan of JJ! I've never had a bad experience at any location. They're always fresh, fast, and friendly. Their pickles are as crunchy as the chips and there's always great music playing! That being said, my only issue is that of all 10 locations in Lexington, not one delivers to my house! This one is 2.9 miles away...I don't get it! I live in the Buckhorn Dr. area right off Man-O-War! The other close location on Redding Rd (also 2.9 miles away, according to Yelp) doesn't deliver to me either! I don't want this review to reflect badly on JJ, but I would order here more often if I could get delivery! read more

literally took over a hour for them to deliver my food, i live 0.2 miles away and when i called them they refused to give me my money back and when my food finally came it was hot and soggy. will never order from them ever again. read more

I put in an online order at 8:30a.m. for two platters. I received a call right after saying that no way could they have it to us by 10:30. This has never been an issue with Jimmy John's in the past. We canceled and Subway gladly took our order. read more

After waiting for 35-40 for my delivery I called to make sure that I hadn't been forgotten about. After being put on hold Joe picked up and I explained that I placed an order that had yet to arrive. He cut me off with "its 4 o'clock, there's traffic, he'll be there as soon as he can, have a nice day" and immediately hung up. I don't normally go out of my way to leave reviews, but a co-worker overheard the conversation as my phone was on speaker and pointed out how rude it was. I order here regularly solely for convenience. This was inconvenient and then Jo Jo was rude to top it off. read more

Completely messed up an entire order that I had to call the driver to take it back... a Slim 1 was some sort of Turkey sandwich and a Vito was a Hunter club. The only thing right was my drink order and chips. Needless to say this is the second time ordering from here and both times they have messed up. Until they get their act together I'm not ordering from here. read more