First and last time at Jimmy John's, the bread was cold and hard, it was like eating rubber with all the chewing. Sad because I went with great expectations. read more

Came in today thought I would give it another try. To go order chk#52. 12:24 pm. Ordered a #5 Vito no lettuce or tomatoes but I never said no mayo or mustard. Opened sandwich up at work had some kind of oil herb stuff on bread, but it was still dry. I did like the flavor and portion of the meat. Hey Jimmy John's you might want to sharpen your knifes as they couldn't cut my pickle in quarters very well. On the border if I want to go back or not. Guess if I do I will have to make sure they put the mayo and mustard on. read more

Jimmy John's - Sandwiches Near Me - Irwindale, California

I've been ordering the same sandwich for a while now. Yesterday I placed my order "for the same sandwich" but I got a different one... when I called to find out if they had changed their menu I was informed that they had changed it a while back, OK, end of the story, I didn't know... A few minutes later, The store manager called me to ask me if I had called them, I said yes, but that I was not complaining since I did not know that they had changed their menu, it was OK. Without a doubt, He offered me a FREE sandwich to make up for it!! I told him that I was not complaining but He insisted and they delivered it today!! I'm really amazed with their professionalism and courtesy to make their customers happy and for sure, I will be telling everyone about this great experience... :) Thank you!! read more

Great Service. Ordered delivery in under 2 minutes and my order arrived ten minutes after I ordered. I got the #12 Beach club which was good. read more

How do I explain. Great sandwiches and lettuce wraps. Friendly people that work here. Prices are much more expensive than subway but honestly my sandwich was better than subway. Fresh and also locally purchased veggies. read more

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The food is great, no doubt. Used to be great value (delivered). Ever since they opened this location 1/4 mile from my work it has been my #1 choice when I need a quick sandwich for lunch (delivered for $1 extra). The sandwiches are probably a little pricier than they need to be but they are good and delivery convenient so it was worth it. Sadly, today I needed a quick lunch but when placing the order noticed that the delivery charge has been tripled. It is now $3 to deliver from 2 minutes away. This seems unreasonable to me and i'm unwilling to spend over $15 on a sandwich, chips and a pickle. Today, I picked up my lunch. Unless delivery becomes reasonable, there are plenty of other choices in the area that are more reasonably priced and that are now equally convenient. read more

FYI do not waste your time coming to this location unless you call to make sure they are open. I came a few different times and they are closed. What business operates where I have to now call ahead to make sure they are even open. Before I waste 30mins (round trip) to come to a closed place. Online it states they close at 9pm but that is a lie. The food is good but def call to make sure. read more

This place was horrible. The Short guy with black curly hair had a attitude. He acted like he was doing us a favor by making our sandwiches. They has 1 kind of bread available. I ordered 5, 16 inch subs. All of them I had to take back up to the counter because they didnt cut none of them in half. This place was good when they first open. Sad read more

My two star review solely concerns the service at this location, not the food. I'm a frequent customer (5 orders in a little over a week's time). All orders were placed on the app and were picked up when the store was otherwise empty. On three separate occasions (of the last 5 orders) they have forgotten to pack all items which were paid for. It has come to the point where I now have to take inventory in the car before leaving the parking lot; if I wanted poor service like that I'd go to McDonald's. Keep in mind, these orders were made when the store was not busy. It sounds like we have a management failure as evidenced through the hiring of individuals who either do not wish to be there or are incapable of basic reading and simple arithmetic. read more

I ordered online because I have a 30 minute lunch break, and didn't want to risk there being a long line which there was. So I ordered and 20 minutes later I walk in and walk over to the pick up counter and ask him this where we pick up online orders. The guy working said that I have to wait in line. My sandwich was paid for already, but I waiting in line for what felt like 10 minutes. I would imagine that if you order online you skip the hassle of waiting in line and grab and go...not here. That was disappointing. I'm not sure if it is like this at every JJ location but this is how this one worked. I got a plain jim #5. It was satisfying. The sandwich was bigger than I thought it would be. The French bread is better than Subway's bread without a doubt. A cool thing they do is scoop bread out of the top piece of bread to cut calories. I thought that was pretty cool. I also got a pickle. It was delicious. I recommend paying the extra dollar for one. The food was good. The service was decent. I would come back just because it's convenient. read more

I've ordered catering services from Mr. Halstead from time to time. He is very professional and always has great customer service. The sandwiches are prepared well and are always delicious. Go to the Irwindale store on Arrow hwy , you won't be disappointed. Thank you Jimmy Johns and thank you Mr. Halstead. read more

I love that this store is so close & whether you walk in, or get delivery, they are *super fast* & have yet to screw up my order! Lol The bread is a carb-lovers DREAM, & we loooooove it w/the Italian Nightclub! Try the turkey one too, but skip the sprouts unless you like feelin' like you're grazing in an open field as cars drive by & their passengers are waving at you. Don't leave w/o the Thinny Chips. (& their ice is fantastic too!) Only complaint? I know I'm gonna sound like ol' lady Finster when I say this, but could ya ratchet down the music just a tad? It's like an audible assault whenever we go in... unless of course you're *tryin'* to keep ppl out, then mission accomplished! Lol read more

Great sandwiches made the way you want and the meats are good, but I like the bread at subway better. The thing with Jimmy Johns is that they prepare your sandwich fast--not much waiting time from when you order. Sometimes by the time you paid, your sandwich is ready! read more

Jimmy John's - Their philosophy and attitude is great - Sandwiches Near Me - Irwindale, California

Yessenia ... you must have graduated top in your class of "Rudeness to your customer" 1st and last time to spend my money here. Now that I read all the reviews I don't know WHY the managers allow this to go on? read more

I had the best experience at this location I have been to a few locations and the customer service was not so great. I was in a hurry this past Sunday and the employee I think her name was Jasmine made my experience so delightful not only was she quick at preparing my food her attitude was amazing so friendly and also recommended a great sandwich the #9 is now my favorite. I'll be back real soon! read more

This place is lucky to even get 1 star. While ordering sandwiches for my team of 12, an associate in The background could clearly be heard asking "why are they ordering so much food?" I'm sorry, but super rude and not really any of your business. I'm also only 2 miles down the road and they wouldn't deliver. This company really pushes delivering but no one here wants to lift a finger. Horrible customer service!! read more

I started working just down the street from this location and have been here somewhere in the vicinity of 30-40 times over the past 6 months. Without exception I receive excellent service every single time. As a business owner, I have to say the manager Jon is pretty much a model employee...he really seems to care about the store, the food, and most of all the customers. As I am writing this he is at the counter giving a first time customer a guided tour of every item on the menu. Will and Gabe also always have a smile and make a brother feel welcome. This place is a welcome respite from the grind of my shop. It is unreal how fast these guys bang out a sandwich, and the sandwiches here are pretty damn good to boot. I was kind of surprised to not see 5 stars pop up so read some reviews below...are people actually disgruntled that their pickle wasn't sliced with Excalibur by Arthur himself? This is a sandwich shop, not Benihana...get real. For everyone else: give this place a shot. Great food and especially if you're pressed for time you can literally be in and out w your lunch within 1-2 minutes. Can't beat it. read more

The staff here is absolutely amazing. They delivered sandwiches to our school and made our staff feel so cared for during a particularly stressful time. So grateful! So amazing! read more

I wish I could give 0 stars.. Lets begin... Finally something new in Irwindale. Walked in and the place was pretty packed. Go to order the #12 beach club and the cashier asks what kind of chips I would like and he recommends the salt and vinegar flavor so I grab those and we puts a cup on the counter for my drink. This whole time he is also training about 6 other people at the register. When I first walked in I thought $7.99 for a 8" sandwich was a little steep but then if it came with chips and a drink that is pretty good being that I hate subway and love sandwiches I would def. be coming back. The cashier then says it that all and I hand him my card. I get my receipt and the total was $12.73!!!!!!! The chips were $1.50 and of course the cashier chose the largest drink for me which was $2.19. He even tried to get me a try one of their famous pickles. Never once did the cashier say would you like to add chips and a drink to your order!!!!! He made it seem like all this was included by asking "and what type of chips would you like today" and just putting the drink cup on the counter. $13 for a bag of chips a drink and a sandwich is ridiculous!!!!! I can go to a restaurant and have a nice sit down lunch for that. Not really much to say about the sandwich either. The lettuce was wilted, hardly any meat on it and the guacamole was terrible and seam like it was some powder form. The best thing about the sandwich was the bread and that's about it. Not that it matters about the service of this location.. But after looking up jimmy john, apparently he loves to kill things. I am not against the sport of hunting and using the animal for food as well as a trophy but the owner loves to hunt exotic animals that you would never eat the meat and kills just for the enjoyment. He posts photos of killing elephants, leopards and bears which I think is pretty messed up. I am no vegan or tree huger but were do we draw the line of hunting and killing just to kill? If you want a quality sandwich that comes with a side under $9 go to New York's Finest by the west covina mall as I do not see Jimmy Johns staying open long if they do not drop the prices a bit. read more

Jimmy John's - $13 for a sandwich chips and soda. That's nuts! And they have deleted this photo from yelp a few times. Pretty sad! - Sandwiches Near Me - Irwindale, California

I dont know what the other comments are about but this place is offff the chaiiinnnnnn. My sister kept telling me to come & I was like "Nah, why do I want a cold sandwich when I can make it at the house?". Serious Question. So finally, I made it down there on their "Customer Appreciation Day" where subs are only $1!!!!!!!! I ordered a BLT& BBQ Kettle chipsssss. OMG it was so good, I've been back twice already. I'm not about that bread unless we talking about money but this french bread is to dieeee for. PERFECT! The inside decor is unique & entertaining, has good music and sarcastic quotes on the wall. Even the restroom pictures are funny (if you're cool and have a sense of humor) I really like that they scream "Pickle!" if you order one haha. Hilarious! They also deliver if you are within range! (: ENJOY PEEPS. read more

4 stars for the sandwich, 0 stars for the value averages to two stars. I'm not going to lie, I liked the roast beef sandwich. It was simple, and tasted pretty good. However, $9.18 for a basic sandwich and a small soft drink (no chips) is simply unreasonable for the quantity of food being offered. A combo with chips and a drink at $7 or $7.50 would be about right. I think they're going to need to figure out a way to offer coupons to keep the local business patrons coming in here. Maybe the delivery service will keep them going...we'll see. Quiznos couldn't make it in this location offering similar quality and lower prices. read more

Jimmy John's - Sandwiches Near Me - Irwindale, California

I'm going to start off by saying I've loved Jimmy Johns sandwiches for years. Yes, they're more expensive than Subway or Quiznos, but in my opinion they taste a lot better. I was thrilled when JJ launched in California and even more excited when this location opened up just minutes from my office. JJ offers free delivery and ordering is easy through their iPhone app. I've only visited this physical location once, mostly I get the sandwiches delivered and the delivery is lightning quick. Overall, a great sandwich delivered quickly! read more

First off, whoever owns this franchise please tell your staff to turn the music down!!! Unless you are trying to discourage people from staying or from coming back. This is my first time at Jimmy John's. Bread was delish, sandwich good, chips great. With a drink over $10. Not unreasonable I'm my opinion. Did I mention the French bread? Yum. Staff was nice and helpful. read more

A big shout out to Shawn for dropping off catering samples to our unit today here at Emanate health out of the blue. Yum!! We love Jimmy John's!! You made all the staff happy today. Thanks for thinking of our vegetarian staff also!! Your bread is so tasty....soft on the inside... crispy on the outside. We will definatly think of you next time we need catering! read more

Jimmy John's is fresh, fast and tasty, they deliver or it's ready when you arrive. I love this place! My favorite #1 PEPE AND A BAG OF BBQ JIMMY CHIPS. ;) YUM! YUM! I eat half for lunch and save half for snack, Works well for moi. read more

They make good sandwiches, but nothing incredibly special to write home about or something I'd crave. And a bit pricey for a sandwich. On the upside, the ingredients have always tasted fresh when I've gone. The #13 gourmet veggie is really tasty (lots of avocado, so obviously delicious). I also like #11, the country club. I recently ordered a lettuce-wrapped sandwich (#11, bread less with extra lettuce, no mayo, extra tomatoes, and cucumbers) that was SO incredibly wet that all the water and juices pooled at the bottom of the paper-wrapper. When I got to the bottom of the burrito-wrapped sandwich, peeling back the paper, all the liquid spilled out all over my dress. I understand that when you wrap a sandwich in fresh lettuce, it's going to be a bit wet...but that was just too wet. I guess I should just be happy they wash their lettuce well. This particular location was packed at lunchtime and the line was to the door. Also, they don't have sprouts at this location (even though they have it on their website for other locations), which bums me out because I enjoy sprouts in my sandwich. Like I said, good, fresh sandwiches and I'll probably eat there again since it's near the office, but not necessarily something I'd crave. read more

The food is good, workers are friendly, fast service and better then Subway. But both times I have been here they messed up my order. Asked for no tomatoes and add onions, I get no onions with tomatoes. The food is good just double check your order when you get it. read more

It's my 3rd time in a week since I discovered Jimmy Johns a week ago. The last two times, I came to this location. The first time I came was on Sunday and I ordered it on the phone and a young guy took my order and had it for me when I arrived. Everything is cool. Yesterday I invited my brother and so we went. We got there and it was a female manager who wears glasses and two young guys with her that she was training. Man oh man did i feel bad for those two guys. She was condescending and demeaning as she ordered these guys around. She used words like "common sense" and would make comments to make it seem like these guys were making all the wrong choices. She made ME feel uncomforable. I'm gonna look for a different location to dine and I hope these guys start looking for a new job because having this girl as a manager will not be a pleasant experience. The sandwiches are good, but she made the ones we ate and you could taste the dissatisfaction in these sandwiches. They were made with resentment and without joy. Who wants to eat at a place that hires miserable managers. A business won't grow to it's potential when you have miserable people working there. read more

I ordered a catering platter for a pot luck I was having at work. This was the first time ever trying Jimmy John's and all I can say it was delicious. The subs were fresh and the taste was so good. Not going to lie I was a little skeptical thought it was going to taste like Subway but it didn't. I made the order by phone and the rep that assisted me was really nice and also made a couple recommendations since I was going to serve the sandwiches hours later after picking them up. Definitely going to continue coming back. So for anyone looking for something quick and delicious this is your place. read more

I have ordered over the phone delivery 4-5 times and carried out once including the grand opening. I would give them a five star for the great customer service, speedy delivery, and extremely tasty sandwiches on the grand opening day. Tthe food has been consistently awesome. Me and my wife have ordered a pretty good variety of sandwiches on the menu. The meat and veggie ratio is perfect along with those Hot Peppers (which I add on pretty much every sandwich). Way better than any Subway sandwich. The pickle is great too! The price of the subs along with delivery is pretty steep, but the food is worth it. However the 3 stars, are due to the customer service which has greatly declined each time I've ordered in one way or another. There has been a different cashier each time I call and they seem to be new hires each time. The last time I ordered was the worst though; The girl who answered, got my name and address and said they wouldn't be able to deliver, which I retorted with , "You have delivered to my house before..." she placed me on hold and then returned stating she was able to find me in the "system". The music was playing so loud the cashier said, no wait, yelled out my credit card number over the phone. SO EVERYONE COULD HEAR! at least 6 times along with my address , cause she couldn't hear me... anyways she even asked that the music be lowered and it wasn't, so I can't totally blame her, but I don't want to worry that someone has my card info & address... Know what I mean? My food arrived very quickly and was very delicious in the end (5 stars!). Work on the cashier's customer service and maybe lower some prices.. and u will see 5 star reviews all day! read more

Jimmy John's - Sandwiches Near Me - Irwindale, California

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Talk about great customer service. I have been here 3 times and each time I am greeted with a smile and treated so nicely. This place should be an example to many Im not sure who does the hiring but you do an excellent job at hiring wonderful people. The food is great of course and the place is immaculate. Great place to go on your lunch to vet away from the stress of work. Keep up the great job guys. This place is seriously so friendly and it's nice to see that read more

Place is a sandwich only establishment. Not at all like subway where you can pick your toppings. Several sandwich types to choose from. Clean and organized. Staff is courteous and attentive. They deliver and catering available. I ordered the Turkey Tom with no mayo and opted for mustard which came in mustard packets. Typical turkey sandwich nothing special but french bread was soft and fresh read more

Hours listed of operation says they are open till 9pm. This is the 3rd time I have got here before 815pm and they are closed. This time when I walked up I saw 2 employees run to the back when they saw me trying to open the door. read more

Stopped by today because I love the jimmy Johns in the high desert(Apple Valley) they have great customer service an their food is great BUT this location does not compare, their Customer service is below average. I ordered a turkey tom with sprouts and the cashier said "we don not have sprouts at this location" then I ordered a side of hot peppers and he said "we don't give extra peppers because we don't have containers" with no sort of apology or smile. I get peppers at all the other locations, so why deny your customers extra peppers at this location? I'll visit jersey mikes next time I'm in town. read more

This Jimmy John's is one of the best around there staff is great very friendly but the the guy that stands outs is Shawn H we use them quite a bit from catering to sandwiches for the office Shawn is always there to give a helping hand I would recommend that if your liking for a quick bite or like Bach for the office or even a platter for the family Jimmy John's is the spot ask for Shawn... read more

I have nothing but positive feedback for Jimmy Johns in Irwindale. Shawn and his team always cater to my needs. I work up the street and handle lunch orders for 3 buildings. The customer service is always top notch and the catering orders are always on time. One this is for sure, I place a lot of catered orders and this location knows what I like, how I like it done and delivered. I never run into any issues and they are very accommodating to my needs and any last minute changes. Thank you!! read more

Best sub sandwiches along with the amazing customer service provided! DEFINITELY RECOMMEND!

I recently ordered from Jimmy John's and was extremely pleased with the the service I received from Shawn. I used to work for a company where I provided customer service. Since then, I learned to value good customer service from other companies. Shawn was tremendously professional. He was able to answer all my questions about the catering process. He was very friendly and seemed to enjoy his role with Jimmy John's. I would definitely order from Shawn again. read more

Door was locked at 7:00pm on a Thursday, no times posted on door. Employees didn't bother to let me know if store closed earlier now.

We stopped here after leaving the faire, and darn they didn't staff appropriately. There was a line all the way to the door, and only two people working. They got everything out as fast as possible though, and then Roxanne asked us what radio station we'd like to listen to. They did a great job. read more