I am normally a #6 when it comes to Jimmy John's but was on a tuna kick that day so decided to try the #3. Not bad! Not necessarily the best tuna sandwich I ever had, but it holds its own! I always like their bread though. Soft and fresh every time! read more

Jimmy John's - #3 TOTALLY TUNA - Delis Near Me - Aurora, Illinois

I had a disappointing experience at Jimmy John's, particularly with the way the situation was handled by the manager, Kyle. The customer service felt unprofessional, and I left feeling that my concerns were not taken seriously. Management should set the tone for a respectful and helpful customer experience, and unfortunately that was not what I experienced during my delivery experience. Kyle had no information on his delivery driver he didn't care about customer feelings. This store is horrible I hope the store takes customer feedback seriously and works on improving communication and professionalism going forward. read more

Super expensive for a sandwich that is definitely way smaller and with thinner slices of meat than what it should be (literally can see through the slices). $9 for a sandwich and you get attitude/eye roll from staff when you ask for extra EXTRA lettuce and they don't even put extra lettuce on the sandwich. Definitely not worth the money or trip. Check out the photos to see what $9 gets you, no drink or chips, just this sad sandwich. read more

Jimmy John's - #5 VITO - Delis Near Me - Aurora, Illinois

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NOT a freaky fast location. It took over 30 minutes to get my food and I'm less than half a mile away. Still tipped though because it eventually arrived after I called even though I missed my lunch break. read more

Worst service ever! Get my daughters sandwich home and there's nothing on it but cheese. I ask them to deliver the correct sandwich and the manager laughs and says no. Stay away from this location. The combined IQ of the entire staff is probably about 105. read more

Don't waste your time here. Went through the drive through the apparent worker just kept saying mhmm when I was customizing my sandwich. Don't even think he was really listening to me. Didn't add what I wanted but the 1 thing that was added was cucumbers... 2 cucumbers on the entire sandwich. & 1 sliver of bacon. When I called they had no solution, besides asking me to get back in my car and drive all the way back to return the sand which. Husband even asked him if he had any recommendations and his response was I don't like anything here Such a poorly run establishment. read more

Jimmy John's - a hot dog with pickles and cheese - Delis Near Me - Aurora, Illinois

if i could give no stars i would absolutely awful they can't listen to simple directions and ruined my sandwich messed up multiple sandwiches in my order asked for one modification on my sandwich and they could do that read more

Picked up a Tuna unwhich for my wife and get rotten lettuce. Yes rotten- when it's a soggy gross slim hole in the middle of the sandwich. One thing to make a rotten sandwich but another thing for the owner to be very disrespectful. When he told my wife just don't come back here if you don't like it. Over sensitive owner when his store is the ones that sent out the rotten food- perhaps he is tired of getting complaints? I'll find another Jimmy Johns and suggest you do as well. A quote from Yahoo answers: "Rotten lettuce is slimy and has a garbagey smell. if it was really rotten, you would have known! it would have been so disgusting you would not have wanted to eat it." We knew it and didn't eat read more

Jimmy John's - Yes that is rotten lettuce from this Jimmy Johns. - Delis Near Me - Aurora, Illinois

Fast service, clean location and fresh food. It's everything you love about Jimmy John's. I don't use this location for delivery. But it's a nice spot to eat lunch or an early dinner after shopping at the mall (just a few miles up the road). It's nice, quiet and not jammed with people. Plus the staff is extremely friendly. That's always a plus in my book. read more

Jimmy John's - a plastic cup with a straw - Delis Near Me - Aurora, Illinois

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I didn't request anything special, but they messed up my sandwich and I have to say - the employees here (minus the cashier guy) are f-ing morons! There's nothing fast about Jimmy John's, I'm so tired of that "freaky fast" slogan they've got. Maybe their delivery service can hustle, since anytime I've been in Jimmy John's there's a sandwich maker spending time on catering orders and ignoring people who are present. When it came down to actual patrons physically present, there weren't many, and no one was waiting before me. Whatever system they follow that makes things a priority blows. So I stood there, and I watched Seniorita Sandwichmaker with her greasy hair make at least 4 sandwiches before she looked up and said, "what are you waiting for?" I told her, "beach club," and she got on it - almost right away. Then she passed the sandwich to another employee who just kept yelling, "NUMBER 12? NUMBER 12?! DID YOU HAVE A NUMBER 12?" Well, shit lady, I didn't memorize the number to my sandwich and I can't see the menu, so I GUESS I did. I got back to work, and my sandwich was heaping with lettuce. And no bean sprouts. It sucks that you can't see behind their counter while they make your sandwich. Since I wasn't at the restaurant, a missing ingredient or wrong order really, really, makes me mad. Especially since they heaped on 3x as much lettuce instead. The bread, and sandwich, isn't anything special, and I much prefer Jersey Mike's, Potbelly's, or even the redheaded step-child of sandwiches, Subway. read more

Been their customer for years, always delivered to my house (2.1 miles away) now they won't come, they said they shortened their delivery area and won't pass eloa st (2 blocks away) so shortened delivery area = shortened income, customers and business, stupidity all around! read more

I can't come here anymore!!!! What is this?!?!? I use to love this location but I get there today and there was a lady in line ordering sandwiches and she took forever!!!! There were two registers, you would think another associate would get on the register so there would not be a line but instead they stared at us!!!! So I got annoyed and my agitation started to show. That's when they tried to hurry the lady along because the lady acted like she never been to a jimmy johns before and by now more people were coming in. Anyway I guest one of the associates finally saw my face and proceeded to ask me what sandwich I needed while the cashier was still dealing with the lady who was taking forever in front me. I placed my order and the associate made my order and gave it to me while I still had to wait on this lady in front of me so I can pay. Like come on! I finally had my sandwich in hand and was able to pay and leave. Not once did the cashier apologize for the wait or even bother stung thanks for the purchase but the young girl who made my sandwich did apologize for the wait so I do appreciate that. Now I finally make it to work bc it was my lunch hour. I unwrapped my sandwich and it seemed like they just gave me nothing but tomato and bread. It was like a small amount of lettuce, a slice of cheese and two slices of ham. I was not a happy camper to say the least. Anyway I love the fact that this place is clean and usually efficient and usually has great customer service but lately they been slacking... I think I will go out of my way to make it to pot belly or jersey mikes. read more

Jimmy John's - a hand holding a sandwich - Delis Near Me - Aurora, Illinois

By far this had to be one of the worst customer service experience I have ever had!! I called to order a sandwich for delivery 30 mins later I call asking where my food is ? Inwas told driver was on his way. Called a 2nd time 10 mins later, now we are 40 mins into me waiting!! Again driver is on his way manger says they are really busy and we dont guarentee a time he will get there. What isn't you sloan Freaky Fast?? Obviously not at this location... I asked for a refund and her name she hung up the phone on me, are you kidding me ???? Who trains these kids? Yes these kids now a day's have no respect for anyone... Called back a 3rd time , they put me on hold for about 7 mins. The manager gets back in the phone and I asked why did you hang up on me ? She played stupid what do you mean... I said I want your name and a refund, she put me on hold again. I had to ask her 5 times before I got her name and a refund Denise!!! She guarantees I am still going to get my food now over an hour late. Guess what, yeah I didnt get my food.. Jimmy John's you need to revamp your training and customer service!!! read more

On Nov. 11th 2019 at 8:45pm I tried to make a pick up order over the phone because I was right down the street and knew they were closing soon. When they answered they said they "already threw everything away" so I just went up to the door anyway and this location already had their doors locked when they clearly close at 9pm on weekdays. The three employees (One male, two female) pretended like they didn't see us at first and then after we kept knocking they signaled that they were already closed but when I showed them the time they kept saying no and eventually started flicking me and my friend off and yelling things. I am disgusted by this lack of sympathy and poor business practice by these employees. They should be held accountable for closing early and turning away customers like that. I will be calling corporate tomorrow as well for JSFort Group to file a complaint. As I am finished writing this review it is now 9:03 so that shows how long they should have been open for. read more

Took almost an hour to get 1 sandwich and a bag of chips delivered won't order from this location ever again poor service and my sandwich is horrible not worth even eating read more

I was a little apprehensive to call and ask for delivery from all the horrible reviews. But they were absolutely fantastic. Friendly, bubbly and awesome customer service. If your in doubt about this location - I'm here to say TRY IT! Get your own opinion and don't follow the crowd. Thanks. read more

I had this Jimmy Johns just deliver to me. A lady handed me my order. As I close the door, it hits me... My order reeked of smoke. My cup smelled of smoke so of course my hands now smelled of smoke which I now eat my food with. Totally ruining my appetite. The bag smelled too. They should not have heavy smokers whose cars reek off smoke have customers food in them. The odor carries. Never having them deliver again if I decide to Order from there again. Wish I could get the tip back. read more

The food and place is always clean. Good choice for a quick bite to eat for lunch. The employees are friendly and they get you your sandwich fast. read more

Ok, ok, I know. 4 stars at a sandwich place? Well, I'm not comparing it to Morton's here, just to the other sub places (Subway, Potbelly, etc.) I have worked near this Jimmy John's for approximately two years now, and have eaten there far more times than I can recall offhand (I admit it, I'm a sandwich junkie). I've also checked out Jimmy John's in Madison and Kansas City, and have found all of them to be of a similar quality level. I happen to love the French bread here, though it can be hit-and-miss. When it's straight out of the oven, it's some of the best I've ever had - soft, warm, and quite tasty. Now, if you need a bunch of junk dumped on top of your bread to enjoy it (see Subway), you may not like it. It's bread; plain and simple. Though I've never had any qualms about any of the meats, I'm partial to the ham (smoked ham, that is...and quite tasty). I've always found the meats and vegetables to be fresh and appetizing - and I'm a stickler for fresh veggies. I used to be a big fan of Subway (and in their defense, you get more food mass for your money), but after eating at Jimmy John's on a regular basis, I find it hard to go back - even for a somewhat better deal. Even the condiments at Jimmy John's are of higher quality, with Hellmann's mayo and Grey Poupon. Overall, this is the best chain sandwich shop that I've found...and I've looked. read more

I just left this location and i wanted to make sure i wrote a review really quick. Im surprised by the negative reviews! Maybe they made some changes, but i just had an excellent experience in there. My order was made quickly and accurately and i got a thank you from the guy packing my food and from the cashier as i left. I walked out with a smile. I have had similar experiences in the last few months. Try out this place. Maybe its improved. read more

I like Jimmy John's. I always get the #9 with hot peppers and always have a consistently good experience. I like the french bread over the wheat for this sandwich. Of the chain's (Subway, etc) It is my favorite. For a sub place I don't think it is the best and four stars may be high but it is better than average and there is no 3.5 star rating... http://jimmyjohns.com/ read more

Fast yummy sandwiches! The place is always clean and their staff is awesome. I have never once had a problem. I've ordered about everything on their menu and I have loved everything. This is my favorite Jimmy John's location. read more

I didn't even want to give it one star please people never eat here I pull the hair out of my mouth and then he the owner act like it was my fault that I had a hair my sandwich. read more

I went into Jimmy John's for a little john on two consecutive days. The first day I was charged $6.14 + tax for a little john sub, chips and medium drink. I am a member of their reward program and received an email stating I was eligible for a free little john. The following day I went in to take them up on a reward, only to be told that I wasn't eligible. I went ahead and ordered the same meal anyway. The little john sub, chips and medium drink were that day considered a "combo" at $5.00 + tax. This prompted me to ask if I brought both receipts in would they give me a refund for the over charge on the first. The Managers response was I can't go back in time! So buyer beware, this business is out to get your hard earned money anyway they can. read more

Placed an online order, and it came after 35 minutes as I ordered it with everything I wanted on it. No complaints here, but the ingredients are just 'a-ok'. read more

HORRIBLY SLOWWWWWW I put my order in at 11:55am and didn't receive it until 1:23pm. I called twice was put on hold TWICE. Ive never had a JJs so slow! But this Aurora one is! My sandwich was good tho but the wait WASN'T worth it read more

I tried to place an order even offered to pay more and the man said it doesn't matter I'm outside their territory. I live one mile away! After I said ok he tried to rush me off the phone! I manage a retail store if one of my employees did this I would have torn them a new one. read more

Sam was amazing at this location! It was a busy Saturday lunch hour and she was the one man show!

BIG sandwiches... got the Italian Night Club. Lots of meat, lettuce and dressing equaled a very flavorful taste. Would choose this place over other sandwich spots in the area. read more

I order online from this location due to it being closer to my job. Out of all the times I have ordered whether it's five sandwiches, or one they come an hour later sometimes even longer. I always have to call and make sure they got my order or to see why it is taking so long and every time it is because they only have one driver-- It's unfortunate. read more

I WILL NEVER ORDER FROM HERE AGAIN!!! After a 30 minute round trip to pick up an order for my family, I get home and have only 2 slices of cheese on my Jimmy John's sandwich. Usually the orders are wrong, but this time it is as if you had to purposely mess it up. I called to see if they would bring me the correct one, and Courtney Rambow (most likely gave me a fake name) rudely barked orders at me, THEN told me the best thing she could do was a credit for next time or I can make another trip out there...I asked if one of their drivers could bring it out here SINCE THIS IS OBVIOUSLY THEIR FAULT, and she said no. I said, so no one including yourself drove to work today? She said no. (Okay, bold faced lie- and incredibly disrespectful). I called corporate and left a message, posted on my Facebook and Instagram. This is ridiculous!!! So now I get to sit here, while the rest of my family eats dinner. Thanks!!!! We just moved, or else I would be able to cook, etc. I am beyond disappointed in the lack of customer service - and I have been in the service industry for 10 years!!!! Never would I do this to someone!! read more

Jimmy John's - a sandwich with cheese on it - Delis Near Me - Aurora, Illinois

I used to eat here for lunch all the time. The other day, while eating in the restaurant, I noticed a very large man picking his nose while standing by the food preparation area. After he walked away, I informed the workers there that it was kind of disgusting to have a manager picking their nose by the food. They informed me that he was the owner. I will not be eating here again. read more

I've never had good experiences at this location. Manager Mr Newman yelled at me and said my daughter ordered sandwich wrong. I asked for a credit or a free sandwich next time. He could have offered to deliver one to me but said no it was our error. He shouldn't be allowed to work with public. read more

I ordered from the app at around 12:15. It is now 1:05 and I just got my food. I called the store to speak to a manager and she was incredibly rude and all the explanation I got was "we're short a driver. Your food is on its way" What a great way to treat your customers! read more

Jimmy Johns is some of the worst sub style sandwich food, I've ever had. The bread is consistently boring. You could ball it up and chuck it accross the room, much like a slice of wonder bread. And their veggies are never farm fresh. Anyone who likes food, and enjoys the freshness related to good produce should avoid this place like the plague. I've had it a few times, actually paid for it once and was never ever satisfied. Notably, I had the turkey sub, and it was the blandest sandwich, I've had in memory. Compare it to a turkey sandwich at Potbelly and you might as well eat mac and cheese from the box, at least it has flavor. I was grossed out by the translucent colored turkey, the orange colored, hard, tasteless tomatoes, and shredded head lettuce that combined to create an overwhelmingly underwhwelming sandwich. Stay away, if you like subs. You're much better off at Subway or Quiznos. Atleast they provide flavor at no extra charge. read more

Orders from this location sometimes arrive very late ( more than 1 hour after the expected delivery time). Sometimes they never arrive. For those of us with a scheduled lunch break, this can be a huge problem. It is not a problem whatsoever for the owner, Mr. Rambow. He is quite adept at passing the blame. There was a problem with the online ordering system or he doesn't have enough workers. It is not "his" fault. Complain and he will call you belligerent. Take your business to someone who actually cares about their customers. read more

I love this place! They have great customer service and they all make sure that the sandwiches are of good quality before giving it to their customers. 10/10 overall. These sandwiches are the bomb read more

If I have the option to give it a zero star I would. From reading all the reviews I now know what they mean about the rude manager and employees. Not participating in the $1 sub for customers appreciation day. This tell me that your store doesn't appreciate your customers at all. You don't know how much money you had lost because most people are at the Jimmy John's that involved with the $1 sub. I rather drive the next 5 or 10 mins to South Rt 59 or to the one on Gartner than to give you my business. read more

The owner Karl is terrible!!! This jimmy johns is not the greatest and their bread sucks!!

I placed a order for coworkers and paid the delivery fee. When the order arrived we were missing an item. I called the store and they told me they would credit back my account. Worked for me! After five days, I realized my account had not been credited. I called the store and they now tell me it's an in-store credit. I personally do not eat at Jimmy John's. They're telling me they cannot refund my account. Seriously folks, not true! Anything can be reversed in the banking system. How about a cash refund or mailing me a check? No other solutions even offered by them. Our company will be taking our business elsewhere. All over two dollars and horrible customer service. Absolutely ridiculous!! read more