After my previous review, the owner reached out personally and offered to make things right. I really value that responsiveness and willingness to listen to feedback. Since then, I've been back several times, especially for morning drive-thru, and those orders have been consistently fresh, accurate, and on point. The dine-in experience has also improved overall, with the food usually tasting fresher than before. That said, there have still been a few visits, mostly in the evenings--where one or two items felt like they'd been sitting a bit too long. I appreciate that management took my concerns seriously and made noticeable improvements, and that's why I continue to come here. There's just a bit more room to grow on the dine-in side, especially during dinner hours. read more

It's chickfila. It's always perfect. Can't beat the consistency their chain offers. I like the mobile ordering and mobile thru lines.

I try not to frequent this Chic fil A location due to a myriad of reasons and previous bad experiences, however my daughter and her friends really wanted Chic fil A so I gave in...what a mistake. I ordered four 8-piece nugget meals, two chicken deluxe sandwich meals and a salad. I specifically requested extra Chic fil A sauce because the girls like to dip their nuggets and fries. I get all the food home only to find they only have only given me 3 packets of Chic Fil A sauce, not even enough to give one packet to each girl with their meal. In addition they didn't give us any dressing for the salad. It's bad enough they downsized the sauce packets a few years ago but only handing out three packets total when I purchased five meals??? Fortunately they are building a new location in South Naperville which is much closer to my house, I am hoping and praying it's got a different owner and different management. read more

Been here a few times and the service is impeccable! McDonald's could never. Food comes out fast and hot. Servers are kind and attentive.

This was my first time having breakfast at Chic-fil-A and breakfast was as good as their chicken sandwich. I didn't give it much thought about having chicken for breakfast. Now however I think that might be the way to go. The amount of protein in chicken is a great way to start breakfast combined with a good cup of coffee and company made for a great way to start the day. read more

Chick-fil-A - Fast Food Near Me - Aurora, Illinois

THEE WORST chic fil a you can go to. They are always forgetting food, my last salad had a FLY in it!!! DO NOT GO HERE NOR OGDEN.

It's been a long time since I went to Chick-fil-A but I decided to come here for breakfast. I used the drive thru. They have two lanes. One is for regular drive thru on the left. The right is if you've already ordered through the app. Ordering was very easy. When you pick up the food, the staff physically comes out and brings you the food along with a card reader. This is the first time I've seen this at a fast food place. I had the chicken biscuit, hash brown scramble bowl, and hash browns. The food I received was hot and fully cooked. Chicken was tender and juicy. Hash browns were crispy. Staff was very polite and attentive. read more

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Cobb salad is superb! I've had it here several times. Always fresh no matter the time of day. The little chicken nuggets always tender and bursting with flavor. Actually every dish thus far has been awesome. From Spicy Chicken Sandwich to the Chicken Biscuits & Hash-browns. Also true, staff is extremely pleasant and always smiles. read more

Chick-fil-A - Cobb Salad - Fast Food Near Me - Aurora, Illinois

It's been a while since I visited a Chik Fil A; probably since the chicken sandwich wars of 2019/2020. I think their sandwich is very good and obviously set the high standards for others who came later. I had the spicy chicken and waffle fries. No sauces- so I could focus on just the flavor of the chicken. Pretty darn good! The sandwich can stand on it's own, without mayo or whatever. Tender and moist, yet crispy coating. The pickles add a nice contrast to the savory chicken. The waffle fries are very good too, but a little too salty for me. This location upgraded their drive-thru in 2023 to accommodate more customers, faster. I was in and out in a flash. read more

First time visiting location, the service is really fast and they keep the lines moving. I had the chicken tortilla soup, and the spicy southwest salad. Overall the chicken tortilla soup was really condensed, there is no broth. The tortilla chips they give as a small side complement the soup ok. The spicy southwest salad is truly spicy and the chicken spice is no joke. I just wish they would add more cherry tomatoes a total of 3 cherry were in the salad. Hardly any corn on the salad. Overall it was just ok. read more

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The staff was very friendly and the food was even better. I felt I could've took a nap and they would've provided a blanket and pillow for me. read more

After months of renovations which were meant to ease the insanity in the parking lot/drive thru...they still blew it. 2 wider lanes now, yes, but one is dedicated to Mobile App orders...a) how do I do that when I am driving and b) why not just turn this into curbside pickup with the numbered parking spaces? (There is a sign for that on the side of the building, making things even more confusing....) When we were here, there were about ten cars in the regular drive thru lane and one in the mobile app lane...yet our order was still done before the mobile app person's was. Seriously, management, I am not putting another app on my phone, so if you don't want potential customers to drive away due to long lines like they did prior to your renovation, just make both lanes drive-thru, and keep the curbside option for the app fans. How hard is that? read more

Went here to pick up a party platter for birthday party and the manager Maria was fantastic! Of course the food was yummy too.

Food was okay, with it being served relatively quick. I enjoyed the atmosphere of the restaurant for the most part however, the reason I am writing this review is due to extremely poor service. I had to wait due to a small line and when it was my turn in line, an employee walked away from the cash register. I saw him talking to other people and laughing without doing any work. After a while of waiting, he finally turned around and took my order. I believe his name was Gabe and with a considerably rude tone, he took my order rushing me the entire time. The worst part was when he greeted me with "Hi. What do ya want?". I was appalled at his wording and was shocked such a caring company hired people like this. Hopefully I don't have Gabe taking my order again... read more

Incredible, friendly, staff! I accidentally left my wallet at home and they gave me a meal for free. Good food too.

This Chick-fil-A has always been my favorite. The atmosphere is always very welcoming as soon as I walk through the double doors. I'm just partial to the employees at this location. They are often kind and helpful when I need something. The operator Mark seems to be there often, and I think it is evident that he cares about his workers as well as his guests. read more

great breakfast and lunch 10/10 customer service people that work there are super nice and friendly!

Order on the app and use the express drive thru. I love the express lane. Great service and delicious food.

I hate that every time I come here via drive thru they throw their employees in my face before I have a chance to read the menu. I would like to compare prices before I'm rushed to order. Their employees literally death stare you and think people who come here should automatically know what they want and the prices. And I don't even get a chance to add to my order because the meals ready and the employee is running it to your car before you can say anything. This place moves too fast not very new customer friendly. read more

I finally got what everyone has stated they enjoyed. Ordered a spicy chicken sandwich, chicken nuggets and waffle fries. The sandwich was too perfection. Delicious nuggets with the Polynesian sauce. Definitely will stop by again. Great customer service and quality meal. read more

Jonathan was amazing at taking my order. The facility was clean and has amazing service.

Consistently good food that's Convenient and they provided truly kind service twice this week for me that's a win so I recommend! Good customer service :) read more

Maybe it was just a bad day, but the servers were having major memory lapses. First of all, they forgot an item in my order. I went over to the counter and was promised it would be delivered. I had to return to the counter again to get it. When I returned to my table, I heard the customers behind me also talking to the staff because their order was messed up, too. But I still give this branch 4 stars because the food was good, the restaurant and restroom were spotless and well-stocked, and the staff were friendly although spaced-out. read more

It's good not exquisite. Food gave my friend food poisoning one time to I am hesitant to eat it. Just ate it now and nothing has gone wrong i'll update in a few hours. service was also just ok. not fast. I almost got lost in this ambiance very confusing. I ordered a chocolate shake. Chocolate was no where to be found it looked marbled in the shake not mixed at all. Overall disappointing experience. Update! no food poisoning so I can be happy with my experience read more

Fast service friendly service Mobile app work great Original Chicken Sandwich taste great there soup is amazing good read more

I pulled up in the drive thru- I was the only vehicle there there was nobody else a group of five employees were gathered outside I was waiting for one to come to get my order from my side of the window on the driver side they tapped on my window in the passenger side where no one was sitting they scared me and proceeded to ask me to please give them my order. I was annoyed obviously nobody sitting in the passenger side why would you tap on the window???? I gave them my order as soon as I pulled up to the window it was ready to go this Chick-fil-A is beyond repair at this point! To the manager in charge and to the Chick-fil-A owner of the store you really need to re-train your entire staff on how to be friendly and also on how to have curbside manners. I cannot believe that in such a beautiful state there's such lousy service at a restaurant that's supposed to be one of the best fast foods in the United States at this point I just rather go to McDonald's where I can expect this kind of mediocre service. This will be going to corporate as well because it is an absolute shame that your staff cannot understand that if I'm in the driver side and there is no passenger that you would come to the driver side to take my order this is definitely going to go to your corporate office this is absolutely without a doubt 100% unacceptable. read more

Such a well oiled machine. I've eaten in and gone through the drive thru many many times and they are quick, super friendly, and get my order right I think every single time honestly! Even if there's a dinner rush I don't mind waiting because you'll always get great service. read more

The service was good btu the food was okay but they scammed us because we ordered 8 chicken nuggets and is reality they gave us only 6 nuggets. read more

Play place is closed it's June 6, they claim it's still closed due to Covid. Covid is over, ALL the other locations are OPEN. Stop being lazy and open the play area!!! read more

Disappointed tonight. Picked up dinner for the family. I order just a plain chicken sandwich for myself. 15 minutes later, at home, find out there's one item missing, my plain chicken sandwich. It's my daughter's birthday tonight. I'm not going back out. Not happy tonight. Usually I am. read more

Fantastic!! Every. Single. Time. Thank you!! A lot of businesses can learn from the staff at Chik-fil-A it doesn't matter which one I go to the treatment is the same. Excellent!! I wish all businesses would take note and copy them! read more

Was a fan for years, then liked Canes, tonight felt like a chick fil a, Walked in, staff great, food fine. Restaurant a mess, started with front door was filthy, didn't look like it had been cleaned since who knows when, yuk!, downhill from there. In this Covid 19 world you simply must do better!! Back to Canes read more

Last time I went in here, the drive thru is kind of busy there is a long line but I waited patiently. I am seriously famished that time and it is the nearest and definitely convenient place I could go to to grab some lunch. The cars in front of me seems to order a lot of food because it really took longer than I expected. When it was my turn, I was greeted nicely by their staff and I just simply ordered a chicken sandwich, fries and a drink. The food was hot and I was very satisfied after eating it. I just want to share this experience of mine because the staff in this location are really great even though the whole place is busy and there is a long line in the drive thru the staff still managed to treat me nicely and friendly, very opposite to those staff who are seriously rude. I like the customer service and for that they deserved five stars. read more

Grilled chicken sandwich not cooked properly. So disappointing! Especially since I'm frequent customer. read more

Chick-fil-A - Grilled chicken sandwich, not properly Cooked! First time this happens and definitely was not Expecting this at all. - Fast Food Near Me - Aurora, Illinois

awesome chicken sandwich and nuggets !!! always recommended for staple chicken diet. Service at this location is really good.

This is one of the best chick fil as I have ever been to. The staff is so nice as soon as I walked in the door I was kindly greeted. I received my food almost as soon as I sat down. Not to mention the food is cooked to perfection and they gave me the perfect amount of sauces. Definitely hit up this location for a great experience. Disclaimer this is not a joke my experience is so good I feel the need to leave a review. read more

Chick-fil-A - So true this experience made my day - Fast Food Near Me - Aurora, Illinois

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Food was delicious. Their sandwiches taste much better than the one we have at our place. The fries were fresh and perfect. I was there to wash my hands before I ate from what I remember it was clean no bad odor. The restaurant was clean and everything was where it was supposed to be the gentleman behind the counter was very polite and had no problem customizing our orders everything we ordered came to us in an orderly fashion and a timely manner as far as I know it was a rather good experience. Definitely will be a returning customer. read more

Excellent customer service-drive thru ran efficiently. I was greeted by every person I saw and they were very friendly. The place was spotless, not a piece of garbage anywhere on the grounds. The Popeyes next door should take some notes! Very happy with my first experience at this fast food place. read more

I had 3 orders of nuggets along with 2 orders of fries and a sandwich. When I was asked about the sauce I said Chick-fil-A sauce for the the nuggets the worker once again asked any sauce other than Chick-fil-A and I said no just Chick-fil-A sauce. Then I get to the window and am asked to pull up and wait because my food wasn't ready. I get home and open my bag only to see no sauce at all in the bag. read more

Thanks for your attention to keeping customers and employees safe. When it has been necessary to have order-takers come to the cars in drive-thru, they have always followed best practice and gone to the passenger side to talk. Then our orders are handed out from a distance by an associate, so we can always maintain good distance. Glad to see you are re-opening after construction; please keep up the safe practices. read more