Had problems with my cell phone, service thru Comcast, phoned and went to the store, they could not…read morehelp me, they only wanted to delete everything. When to Olympia Computer today at 8AM, the person behind the Conter tried to help me, he said if I could wait for 5 minutes the Teck that does cell phones would be in. His name is TJ. He worked on it for about 5 minutes and could not get it to work. Then he said he would try something, sometime later he had it back working like it was before. I asked to pay for it and TJ said No Charge. For TJ and all the other people that I talked to them there I give them TEN STARS.

We used them to set up our network and setup our server. As soon as we decided we didn't want to…read moredo a monthly service plan, all their help and response disappeared. Apparently you can't use their services unless you want an ongoing bill.

Took my old computers. They shred the hard drives. Also used them to transfer dvds to zip drivesread more

Eiji is so helpful. He answered all my questions and he…read more needs to be cloned. Thanks for the excellent service.

Old school help and it gets done right. Great to have this service in Yelm. Bought one computer…read morehere and had two with data transferred.

I was tempted to just give this place one star, but decided to go with two because, after all, my…read morelaptop did get repaired and is working now. It took nearly a month and a half (08/22-10/02 - and please take note of these dates, they will play an important role further on in the review), cost a lot and in the process, I witnessed just about every rule of professional behavior and work ethics violated. And the latter is what this review is about. I found the place online. Reviews on Yelp were stellar. Oh my, how grateful was I to the Universe for this find after I had (stupidly, I admit) spilled water on my laptop! Maybe I should skip Shawn's unprofessional demeanor and behavior as my husband and I were dropping Lappy off (he was stretching on his chair, yawning and generally giving this "I couldn't care less" vibe). But I will mention it briefly, because this should have been a red flag for me right there. Now on to the more important stuff. Shawn has a lot of certifications under his belt, including the CompTia A+. Since my husband is studying to take this exam right now, I know it includes a huge section about work ethics and how to work with a customer. Oh CompTia, you would not be proud of Shawn! During the time Shawn had my laptop, he never volunteered any information about what was happening and what exactly he was doing with Lappy. Except for the last week (when we had basically given up), the same scenario repeated over and over: We called and heard "I'm waiting on a part. Will have it in 2 days" 2 days (or more) came and went, we called again and heard "I'll have the part in 3 days, I'll call you". 3 days came and went... and so on. Now let me stress that I do understand this wasn't an easy repair and parts were hard to get (my laptop model is not made any more). But there is this little thing called communication that was sorely lacking here. If you tell a customer you'll have something done in two days and then realize there would be a delay, how about calling and letting them know? He had our phone number and email address. Yet the *only* time he called us during that period ("that period" being all but last week) was to ask "Is there a trick to turning the monitor on?" I replied there wasn't (in fact, the monitor had worked when we were dropping the machine off) and heard "It will not light up" ... long pause followed until I finally said "Well, are you expecting me to tell you what to do next? I thought it was *you* that was the computer specialist here." (Let me mention here that among the myriad of certifications Shawn has, there's also an HP one, which would hint at least basic knowledge of their machines). Next question from him was "What's the password?" ... Ehm, you mean the password we had to write down for you as we were dropping the machine off? Any information about what was going on had to be dragged out of Shawn. For example, at some point I had to ask "So you say it wasn't the monitor that was broken, what part exactly are you waiting for now?" because I was rather sick of hearing "I'm waiting on a part", without the "part" ever getting named. Now in the last week or so Shawn did call us twice: first to let us know that he was "waiting on a part" and should have it in 2 days and then, a week later, to finally tell us the laptop was ready for pick up. Now my two biggest gripes. 1. How unprofessional, how blatantly, glaringly unprofessional is it to tell a customer (multiple times, first over the phone and then a few times when we were picking Lappy up) that their computer is/has been "a pain in the butt"? 2. I know that work ethics, as defined by CompTia (and just about any human being with a bit of common sense) strictly forbid computer technicians to change passwords or add programs without the owner's permission or even awareness. How about doing both and also flat out lying when confronted about programs added on the desktop? Here's the dialogue that took place as I was checking my laptop before paying for the repair: Me (surprised it started right up): "It didn't ask for my password." Shawn (nonchalantly): "Oh, I deleted it" Me (a moment later): "How come I have Google Chrome here?" Shawn: "I certainly didn't add anything there." I am uploading four screenshots with this review, of the properties of four programs (CCleaner, Malware Bytes, AusLogics Disk Defrag and the aforementioned Google Chrome). Can you see the "created" date on these? Yes, September 20. Now do you remember the dates I mentioned at the beginning of this review, the ones I said would be important? Between late August and 10/02. As I said, my laptop did eventually get fixed. Interaction with Shawn did leave a very bitter taste, though. The "I'm doing you a big favor" attitude and the lack of professional ethics is something I might expect from a friend fixing my computer for free, but not from a professional interacting with a paying customer. I know I will take my business elsewhere in the future.

I picked up my laptop from NW PC Mobile Tech today. a single proprietor business. I normally take…read morethe time to write reviews for small local business in the area that I feel are serving the community well. Before writing a review I look to see what others have to say. Surprised at one review which I will briefly comment on. To this lady that wrote a searing review about PC Mobile Tech I hope what happened to you is factual and not based on perception, because a review of this nature can definitely cripple a small business. Based on my perception the owner of PC Mobile is laid back, but a very refreshing individual. I was able to converse with the owner at my level of expertise about computers "Lay Person". The owner explained to me what could be the problem and provided me with a high and low estimate. Because the owner had to order a part "2 to 3 day delivery", my computer was ready for pickup in four business days. So far my computer is functioning well, & the best part the computer was repaired at the low estimate. I was referred to NW PC Mobile by my neighbor who had taken his PC earlier to the Geek Squad which quoted a much higher estimate to repair his computer.

Tom was absolutely great, and my computer now runs great! It's an old desktop and he helped me…read morefigure out how to get it upgraded at a reasonable price, he installed a new hard drive and new wifi adapter, was always super quick to respond to my texts, super knowledgable and great guy, highly recommend APlus Computers!

This place is aptly named. Tom got my computer working again with very little trouble. He's very…read moreexperienced and knowledgeable, and his prices are reasonable.

Everything went well. I brought two computers in the gentleman was amazing repaired perfectly…read morereasonably priced very content. I look forward to coming back in the future.

I had a Mac emergency and Olympia Mac repair hooked me up with a new power supply the same day…read more Kieran is extremely knowledgeable and helpful. I will recommend him to ALL my fellow Mac users from now on. Even after I got my computer back, he helped me learn about other options to improve my Mac Pro's performance. Excellent business to have here in Olympia! * Fair and affordable pricing * Knowledgable staff * Quick turnaround * Local business * Vic's Pizza is within walking distance (double bonus!)

I have had Michael work on our computers for at least the last 10 years. He is very knowledgeable…read moreand willing to go through and help with any questions you may have. I just had him transfer all of my data from my windows 10 to a refurbished Windows 11 computer. He explained in detail all of the differences. By comparing prices online, I believe he was less than 1/2 of the competitors. He is a great person and fun to talk to. The quality of his computers is second to none. I am not a computer wizard but when I got this home, I did not think I needed any tutorials from him, but when he simplified the OS of window 11, I am happy he spent the time to explain things for me.

Working Computers supplied a refurbished laptop that was top quality, better than I could have…read moreafforded new. Mike built the computer to suit me. All my saved data, was transferred to the new computer and Mike did an excellent job at a reasonable cost. Also, I learned how to operate my computer better. He offers great value for money. Now I need a new printer, he is researching which one will be best. I am very pleased with his services and products and I recommended him to my friends.

Top notch local small PC guy type shop. I frequently find old laptops at thrift stores and yard…read moresales and but of course they don't have either a power source or I can't get them to turn on. While geek squad would charge you 100 bucks to even get within 100 yards of the laptop, these guys will help ya out and if it's easy and quick it's always been free to me. My dad recently passed away and he had old files stored on a device that I wanted access to and only after a couple of days these guys had all the files burnt onto 15 neatly stacked and labeled DVD's ready for me to explore. If you're in the central Tacoma neighborhood along 6th, don't go anywhere else, this guy and the others who work here will take care of you.

Took my computer in for virus removed and up grade. They called said my computer wasn't holding a…read morecharge. Had no problem at home. When I called them back and asked why the new charge part they weren't even sure what computer I was talking about. Asked was that the one coke got spilled on...me no. Long story short. They replaced the charge part,remove viruses by adding some removal app.,was never upgraded. Computer runs slower than when I took it in. Won't load or even run right. Waiting to save up to buy a new one. If you're smart avoid this place like the plague.