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    Jillian Nail Spa

    3.6 (19 reviews)
    PriceyNail Salons
    Closed 9:00 am - 7:00 pm
    Updated 1 week ago

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    I paid for this?!

    This experience was awful from start to finish. Had gel removed and polish done. She only wrapped my nails for a few minutes before trying to get the gel off. She scraped the skin on my fingers with a nail file and then scraped my skin again with a tool to get the gel off all the while damaging my nail bed. Manicures are not supposed to be painful. She kept grabbing my fingers and impatiently straightening them, I think I was tense from the pain! What a mess. Thick coats with bubbles, sloppy job with polish all over the sides. Terrible coverage. I've included a photo taken within 2 hours of leaving. Can't believe I paid for this. Never going back. Maria, you need to find a new career - and the boss should do better with quality oversight and training. Horrible. Also, they use straw baskets to put the tools in before and after use. Extremely unsanitary.

    Incident description
    Stephanie N.

    So this is for the owner. Since when I try to respond to stay too long. So I can debunk everything that you're saying. Because I didn't speak to you I spoke to Jill and I have the text message to prove it. Let me refresh your memory because you sound highly unprofessional. And I review good and bad places. From my personal experience. There is thousands of nail salons. So actually a lot of salons been able to fill my needs. Let me spell this out for you. I made an appointment. I called before coming in. I specifically spoke to Jillian. I have the text message to prove that. Also, my friend that had brought me there off of referral went in right before me. Which Jillian was asking for me right before I walked in. Second of all, you're very rude and heavy-handed. The first time I went there you did not want to remove my nails accordingly. Then, when I walked in , you were mad that I walked in. You were talking in your language to your coworker which was blatantly obvious that you had something to say. You are very hostile towards her and speak very negatively towards her. I don't need to know exactly what you're saying to understand and hear your tone of voice. Which I find highly disrespectful and unprofessional when you want to speak in your language in a setting when you have other individuals that cannot understand what you're saying. It's rude. I am Dominican and I don't not speak Spanish in front of people that do not understand me in a workplace! It's obvious that you were talking about me. Thrid of all , I specifically told you you cannot pop my nails off with another acrylic nail. It is highly painful and I do not like it. You preferred to take the easy way out in the fastest way. You put your hand in my face and said no we're going to try it this way. I refuse, got up and told you no we are not and I walked out. You do not have the right to tell me how I'm getting my nails done or how I'm having the removal. You are not giving me a free service nor are you paying for my services. I am paying for my services. You are a very disrespectful human being. And let's top it off with no one in that workspace was disinfecting anything. The only thing you had up was the plastic guards. You were not even washing your hands in between clients. So keep up the lies. I will report you to the Board of Health.

    Very welcoming. It was my first time here. I called and got an appointment for 12. Great environment. I believe it was victor who did my nails. He did a great job and did exactly as I wished. I will definitely be coming back!

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    5 months ago

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    5 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    7 years ago

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    8 years ago

    BEST PEDI! Very clean and relaxing environment. Owners and staff are welcoming and make sure you enjoy every moment there.

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    12 years ago

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    11 years ago

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    7 years ago

    The place just got remodeled and it looks very elegant, the employees are extremely kind and inviting and work with you as best they can

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    9 years ago

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    9 years ago

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    10 years ago

    Love this place. The owner is really attentive and the location is really quiet and relaxing.

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    10 years ago

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    Ask the Community - Jillian Nail Spa

    Review Highlights - Jillian Nail Spa

    Went to this salon on a whim and was amazed at how Victor did my nails!

    Mentioned in 4 reviews

    Read more highlights

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    4.2(13 reviews)
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    I've been to Majestic Nails Spa in North Andover about three times for GelX nails since June 2025…read more While the nails last well and look nice, the owner, Lava, has consistently been unprofessional whenever I ask for them to be shortened. I gave her multiple chances because her work is fast and lasts, but there's been a clear pattern of disrespect when it comes to honoring this request. At first it was just eye rolls or sighs, but at my most recent visit on 8/23/25 (12:15-1:40pm), she went too far. When I asked for shorter nails again, Lava told me "I slap you" while motioning her hand like a slap towards me -- with another employee standing nearby observing the service. They both laughed, but I did not. I defended myself and reminded her this is a paid service, not free, and I should not be made to feel like asking for shorter nails is a problem. She then tried to change the subject by pointing out her haircut, which she had requested short at the salon she went to. I explained this was exactly my point: as clients, we pay for what we want, and our preferences should be respected. Her response was simply, "I like long nails, I tell my customers long, long, long." The nail work may last, but professionalism and respect are just as important. It's unfortunate, because she is skilled and the nails did last a month on me -- but the lack of professionalism outweighs the quality. For that reason, I won't be returning.

    Amy went above and beyond my expectations!!! This is the best set (dipping powder) I have ever…read morereceived! Amy is AMAZING!! She takes her time, makes sure you are happy, is super friendly and professional and most importantlY DOES NOT rush. It is a relaxing experience. Plus, my nails feel natural and not super thick. I am looking forward to my next appointment. THANK YOU AMY!!!

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    Passion Nails and Spa - Deluxe pedicure with Black Gel polish

    Passion Nails and Spa

    3.4(80 reviews)
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    Been having my nails done for over 15 years! After a very very long search for a salon in the area…read morethat uses the TAP Gel products, (in my opinion, TAP is the best gel product around, lasts longer and doesn't hurt my natural nail) I finally found Passion Nails. Made an appointment with Ivy, and she did a fabulous job!! The salon itself is big bright and welcoming! Buzzing with loads of clients and enough room for 16 pedicures at a time! And roughly the same nail stations. (I lost count) I was extremely impressed! This is now my new nail salon!! It's always a great professional fill and pedicure! Love the ambiance. Bright and clean! Absolutely love Ivy and Kate!

    Thought i would try a new place to me as its not far away. I should have read the reviews on here…read morefirst. Bad decision on my part. It's a factory. They literally used a walkie talkie to get me a technician as i went to a pedicure chair. Went for gel pedicure and dip french manicure. "MY" did the pedicure and Tina did my manicure. One was doing my feet at the same time as the other started my hands. As you can see paint on my skin and feet. When she put the alcohol on my big toe it bunt so there's a cut. Hopefully i don't get an infection. For the dip they don't use the pour over method. They dip your nail in the container, again not the best for hygiene. Nails on hand clipped too short and dip thick. She offered to fix baby toe but i declined at that point i was done. . $62 for manicure and $62 for pedicure. I definitely didn't get what i paid for. I wont be back.

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    Passion Nails and Spa - A chemical burn that occurred during a pedicure at Passion nail spa in North Andover.

    A chemical burn that occurred during a pedicure at Passion nail spa in North Andover.

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    Jillian Nail Spa - othersalons - Updated May 2026

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