Great service. Well organized when busy. There was a line the last time and the service workers…read moretook time out to come and organize the line up and be sure whoever arrived at what time went in order.

I filled out their online form and still had to repeat everything to them over the phone, after…read morewhich they ordered tires. Then I went in and they took off my tires and said, oh, these tires won't fit. Okay, I went through your system and it told me these tires would fit. Well sometimes the system is wrong. ... I spoke to you on the phone and had this form and you didn't catch it. Okay, we'll give you these tires instead at $75 off for your trouble. ... Right, but those tires cost $300 more. Waste of my time at best, bait and switch at worst.

St. Albert south location is amazing. The staff went above and beyond for me. I was having a rough…read moreweek and their kindness made it all better. Highly recommend!!

Got oil change yesterday in st albert. North end of town. Grand opening. Excellent service, good…read moreprice and knowledgeable staff. Special shout out to Tristan who answered all my questions and concerns. Good shop, highly recommended. Will be back.

Long post. Terrible…read moreexperience and people! Not only are they inexperienced and don't know cars but they lie. I went in to get a battery replacement as they are affiliated with AMA. Due to the high volume of roadside service, AMA had suspended their battery service. They posted on their site that if you require battery service to head to your local Lube City for assistance and they will provide the same service to their members. I decided to take my car in and get a battery replaced as it was still under warranty and causing me problems. I get there only to be told by the "manager" that they cannot honour it. I tried to explain my situation twice and mentioned this info came from AMA's site but he refused to listen. He then told me he had no proof that I purchased the battery from them and there's nothing he could do about it. My battery is clearly an AMA brand and there was a sticker on it with the date purchased. He then tried to tell me that I could've printed off a sticker online and stuck it to the battery to make it look like an AMA brand. He later told me that I need all the paper work or they won't do anything about it. He then said they don't "carry" batteries that will work for my car and that I'd be wasting my time going to other Lube Cities with this. I drive a plain ole common car that requires a regular avg. battery. I called up AMA and explained what had happened. They reached out to them and the manager confirmed that no paper work is needed and that the sticker alone is valid. The manager also said that they are doing the battery service. So in the end he completely lied to me and tried to accuse me of being a liar. Some things I noticed- they do not appear to know exactly what they are doing. Asked me what car I drove yet they were inspecting my car. Maybe it was a blessing in disguise that they did not end up provide the service. I've noticed other reviews saying their cars end up a mess after dealing with them.

Good service! Friendly staff, they completed work mr.lube didn't have time to do. I will come here…read morefrom now on. Better prices and far better service.

Totally satisfied. I appreciated the included inspection that highlighted suggested services for…read morefuture consideration. Very professional .

I went here for an oil change today and the normal inspection they offer. They did not rotate my…read moretires as said they were wearing ok and did not need to be rotated. Funny thing though they told me I needed an alignment. If my tires are not wearing uneven, I do not think an alignment is necessary. Just trying to make money off of a Senior lady I think. I did not have one done. After I left my car was making a weird roaring sound and when I got home I checked and they did not put the cover back on the air filter properly and it was causing the noise. I have used this location many times over the last 20 odd years and was very disappointed today.

Fixed exactly what I needed without charging arm and a leg…read more Also tightened e-brake release cable that had been loose for years without charging and without even asking. Makes me trust this business. Would recommend.

I took my 2017 Mercedes GLS to EC Auto Repair Edmonton on November 2, 2025, and it turned into one…read moreof the worst experiences I've ever had with any mechanic shop. My vehicle stayed in their shop for 4 days, and after the inspection they told me that my driver-side lower control arm was broken and that the thermostat needed replacement. They charged me $3,600, but never provided any proof, photos, or explanation showing that the arm was actually broken. They also refused to give me the parts invoice, never showed the cost of the parts they used, and provided no breakdown at all. They charged me $2,200 just for labor, yet this job normally takes around 3 hours, not multiple days. When I asked for labor rate, time, or details, they didn't provide anything. The whole process felt unprofessional, unclear, and extremely overpriced. The worst part is that after I picked up my car, it had even bigger problems than before. The vehicle started having new issues immediately, and now I have to take it to another certified Mercedes mechanic to fix whatever was done to it. I honestly have no idea what they did to my car, but the quality of work seems extremely poor. I am very disappointed and strongly warn anyone with a high-end vehicle: do not trust this shop with your car. They provided no transparency, no proof, no proper documentation, overcharged for labor, and returned my car in worse condition than it arrived.

Updating my review…read more Still coming to Chase and his team at Gate Avenue Service - I think we've brought 4 vehicles here now over 10 years. First and most importantly, Chase and his team are honest and hard working. They are extremely busy but always make time to diagnose and give second opinions. They have saved me money and given me solid advice multiple times when dealerships were leaving me astray. Most recently Chase and his team helped me to advocate (aka fight) Hyundai to get a replacement on my engine. Chase provided me all the documentation that Hyundai required not once, but twice, and in paper and in e-mail after Hyundai "misplaced" it. Chase did both of these requests same day. Chase has seen me at my worst (in tears) completely overwhelmed with car stress (and I don't speak car) and also completely flustered trying to explain what felt off with my vehicle when I seriously was not describing it well. The team at Gate is always courteous and treat me and all the customers I have ever seen with respect. The only limitation or downside with Gate is that they are really busy - and for good reason! So you may have to wait a bit for an appointment but they will always treat you right! PS They offer a program to store your tires for you! I always buy my tires and extra rims from them and they store them for me in off seasons. PSS they are located right behind Petro Canada on St. Albert Trail

February 25,2026 review:…read more My wife and I have been bringing our cars for repair, summer/ winter tire switch outs/ storage to Gate Avenue Service in St. Albert for 5 plus years. So I am comfortable in providing an honest and reliable review of this business. All of our dealings during that time have been with this company's first point of customer contact, that being Chase, the Manager. Chase has mastered the art of making clients feel welcome as soon as they enter the premises. I can easily say that Chase has provided top notch,first class customer service to us. I know my wife appreciates always being treated in a courteous and friendly manner. The quality of repair work is at a high standard and the prices are reasonable. I highly recommend bringing your vehicles to Gate Avenue Service.

Lube City staff at the Webber Greens location went above and beyond for me. My car went in for its…read moreusual oil change but they did a little extra when a necessary part was broken. They got me a part and fixed it ASAP. Was in and out of there within an hour. They were so helpful and answered the many questions I had about my car and broken part. Would recommend this place over and over. Staff was superb

After waiting for AMA for 24 hours to get a new battery they phoned me to tell me their battery…read moreservice was suspended because of extreme volume of callers . I ended up calling Lube City to find out if they had the right battery for my car at first they said they didn't, but the manager for me back and told me he actually did have it. I was able to get a boost and get into their shop immediately and was out within 15 minutes. The customer service was excellent and I would definitely recommend this. If you are AMA member they charge the same prices as AMA for a new battery.

My 73 yr old Aunt took her 2018 Lexus RX 350 to Kal Tire in St Albert yesterday because she had a…read moreslow leak on her rear passenger tire. She was told by Kal Tire St Albert her rear brakes had 1mm of brake pad remaining and should not drive her car until repaired. Trusting what the service manager said she left her vehicle with them and walked home. She called me later and asked me if this was normal for a vehicle with only 64000km on it and I said I will go down and talk to them. I looked at her rear brakes and could clearly see that there was more than 1mm on the rear brake pads. I walked in and said can you bring it in and pull the rear wheels off so I we can see the brake pad thickness and they so they did. I looked at the pads and said there is more like 3 or 4 mm of pad left which would mean she would still have at least 20000km of driving left before needing the brake pads replaced and the car was very safe to continue driving. The service technician measured them and there was 3.5 mm and I said nice way to treat the elderly with your up sell on brakes. They quoted her $520 for the rear service and she was scared to drive thanks to their lie. I picked up my aunt and drove her back to take her car. Upset and embarrassed over all this she will never return to Kal Tire for any service because they are dishonest and ripping off customers who trust them. It's a shame businesses like this are in business and did nothing but scare a sweet senior and waste my time and hers. Shame on you Kal Tire St Albert

I'm a big fan of Kal Tire in general. This is now the 3rd or 4th location that I've dealt with and…read moreit's always the same. Great customer service and great products. What I like best is that once you buy a set of tires from them, they take care of you for life. Tire fills, flat fixes and patches... you name it. They're as quick as they can be without jeopardizing the quality. This is obviously a very busy time for them, with everyone just now realizing that they need their winter tires on. But they were able to get me in within a couple of days, and the service only took an hour once I was there.

I appreciate the Mr. Lube business model, but I've started getting anxiety when thinking about…read moretaking my car back there after the experience I had with another location recently. The pressure can sometimes be confusing and overwhelming if you don't know much about cars. Anyway.... I decided to give it another try at another location. When I arrived around noon on Sunday, the two bays were occupied and there was a vehicle in line at each of them. So I pulled my car up behind them to begin my wait. One thing I've noticed after going to 3 or 4 locations now, is that some will run out to greet you, and offer a beverage or newspaper while you wait, while others will not. This location does not. But I don't actually care. The tech working in the bay I went into was Dan. There were no uncomfortable sales pitches and he didn't try to make me feel like a neglectful car owner. He was efficient and fast and made sure I knew what he was doing at every step. I would come back here for sure.

Absolute garbage service! And super shady! Manager won't even talk with you he plays telephone with…read morehis staff.