I visited Mr. Lube today for an oil change and filter replacement for my Murano, marking my return after a couple of years. Unfortunately, my experience this time around was less than satisfactory.
Upon arrival, I noticed there were three staff members working in the garage, with no other customers in sight. Despite the seemingly ample manpower, the service was surprisingly sluggish. It took them a whole 25 minutes to complete a simple oil and filter change.
Moreover, despite multiple reminders, they failed to adequately check the tire pressure, only addressing two out of four tires. Additionally, I had to repeatedly request them to oil the hinges, a basic service that seemed to escape their attention entirely.
By the time the service was finally completed, I was exhausted and eager to leave. The inefficiency and lack of attention to detail left me feeling disappointed. It's disheartening to witness such a decline in service quality, especially considering the competitive market with nearby alternatives like Midas or Canadian Tire.
Ultimately, this experience has left me hesitant to return to Mr. Lube in the future. It's apparent that there's room for improvement in their customer service and attention to detail. It's disappointing to see a once-reliable service provider falter in this way. read more