Took a newly purchased (used car) in for an inspection and to fix a couple known issues.
They did not preform an inspection at all, but still charged for it. When emailed asking why there was no inspection report given with the receipt they sent an incomplete, still in progress while my car is at home and verifiably false report. Did not check the CV at all that area is left blank, lied about the cabin air filter being good and about the brake pad life, did not mention anything about a gouge in one tire sidewall or the AC not working. I am not a mechanic so who knows what else.
Driver side wheel well trim was busted and they attempted to blame the towing company, zero chance it was them, zero accountability.
They also charged 5% 'shop supplies' which amounted to almost 80$, but they wiped grease on the trim of my car so im not sure what 'supplies' were consumed changing my struts(parts were seperate), certainly not shop towels at a minimum. When asked for a list of 'supplies' they needed, they did not provide it and instead claim all shops charge this. Sinclair auto did not charge it just a couple years ago. 5% hidden fee essentially.
Charged nearly 10$ for 2 new lug nuts, not a single one was brand new upon receiving my car. I dont mind a used nut but if youre charging near 5$(per!) it better be brand new as claimed.
And to top it all off not even one week later the check engine has come on, I wanted peace of mind with an inspection and they lied about checking the vehicle, infact not a single issue was found besides the ones I told them were already known. The only good thing to be said was the work was prompt, completed the day after drop off. That will not be enough to make me return.
Used to be a great shop, never had a problem for many years and even recommended Sinclair auto to a lot of friends and family, the new owner is not living up to the name.
I will not be returning, will be telling everyone I can about my experience and recommending against this shop. read more